Triple Peaks Roofing & Construction, Inc.

All 8 of the one and two-star reviews we hold for Triple Peaks Roofing & Construction, Inc., most recent first.

• 1 out of 5Daniel BryanEdited 3 weeks ago

  Poor communication. Service was okay, the guys were out in November in Cleveland so it snowed every other day. So their service was the best it could be I guess, they did leave behind a ton of nails. Spent the whole next spring and summer …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the blunt review. Also thank you for taking my call today 7.21.26. Here are the facts: 8.12.20 Inquiry about and estimate. House is occupied, purchaser has agreement to buy. 8.20.26 Inspection was performed. 9.9.20 Had to fill out paperwork for Client 9.11.20 W-9 filled out for Client 9.10.20 Discussion with Jeff about the agreement and how to handle it to go through insurance. 9.22.20 Contract signed 9.28.20 Permit pulled with City of North Olmsted 9.29.20 Decided on Colonial slate and should have keys to home 10.15.20, would call when it could be done. 11.2.20 Called to check schedule (We schedule once a week as weather changes things) Was told in December. 11.9.20 Called to check on schedule. Was told again it would be December. 12.4.20 Contacted client told him supplies are being dropped on 12.8.20 Tuesday for a Wednsday start. 12.7.20 Client called to push back start date. Fell behind with prior clients and need to catch back up. 12.16.20 we were able to start jobsite. 12.20.20 Finished the jobsite 12.30.20 Called to find out about our payment. Third party Inspector was out on Christmas Eve and client hasn't heard anything else. 1.8.21 Kathy of First Federal of Lakewood stated she needed paperwork and would get things moving for us. From 2.23.21 through 10.4.24 Client was sent an email or text from our company in our CRM system. 10.3.24 Texted client, client responded that he was walking out of the dentist. 10.3.24 Client sent in pictures and noticed issues with flashing that it doesn't appear to be tucked behind the gutters and can see both moss and wood rot on the faschia boards. Has multiple areas around the house with this issue. Is going to send in pictures. 10.3.24 Jeff called client and explained that he has leaf guard installed which is the cause of his issues. It is getting behind the gutters as we installed the largest drip edge they make at 1 1/2". Client was not happy with the response and wanted it fixed for free. Jeff stated t

• 1 out of 5Sue Ann3 weeks ago

  Worst company!!! Called them to my house and told them what I wanted done like siding gutters and window capping. The guy sat in his car for over an hour so he can give me an estimate and after he was done he comes back and says he needs …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  It's unfortunate that we can't find your name in our database. We do like to finish estimates the same day and often do have time for that. Unfortunately there are times where a salesperson needs either additional time or to check in with someone who has more experience with a home that may require special needs or specific attention. While the busy season is upon us we may have slipped up this time in our communication. However, we don't have a Sue Ann in our database to apologize for our oversight. We are human and refuse to use A.I. to do estimates for us. You can reach out to Angela or Jeff and get an apology if you call us at 440-925-0386,

• 2 out of 5Dave Smallwood4 years ago

  Tried to get a quote for roofing. They only do virtual quotes with pictures you send. Wanted $85 to come out and look at the job. Nobody else does that. I do not recommen.

• 1 out of 5Miles Borsato5 years ago

  Horrible and unprofessional company! Don't waste time with these 🤡

• 1 out of 5K Williams6 years ago

  They were not responsive with me. initially I contacted them and someone came out soon. I received a follow up call to review options. I signed and sent in the contract and never heard back. I even tried emailing and calling. no reply.

• 1 out of 5Kathy Michaeloff7 years ago

  The owner of this company, Jeff Heitzenrater made an appointment at my home for 5:00 pm on June 5, 2019. He proceeded to text me at 3:04 pm stating he could be at my home at 3:15 pm. I did not see his text stating this until 3:25 pm which …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Thom M8 years ago

  I asked them for a bid, there were the most expensive and I chose another company. Ever since, I have been receiving unsolicited emails from them badgering to provide services.

• 1 out of 5G Pizzle9 years ago

  Unbelievable rudeness from sum1 over the phone. Employee was rude and not helpful at all. Wouldn't give his name when I asked who I was speaking with. Did more research to find out they do terrible work too. Stay away

• solatube installation19
• professional work18
• new gutters12
• fair pricing10
• whole house fan installation6
• polite crew4
• hardworking crew4
• partial tear off2
• professional installer2
• organized and thorough2

14 more of the 155 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Mark Hogya17 hours ago

  Loved working with Kevin, Jeff, Angie, and the team of roofers who completed our tear off and replacement. Kevin (Sales) is very personable and was an advocate when working with our insurance company to get a fair price for replacement. Jeff (Project Manager) was very detailed and communicated what our job entailed once his crew came to the house and began work. In both cases these guys backed up what they said they were going to do and we always felt they were looking out for our best interest. The roofing crew were tireless workers. Very polite and extremely careful with our surrounding property while working on our roof. They did a great job and we were completely satisfied with our new roof. Angie (Owner) came by to introduce herself and inspect the finished work. She too was very personable and easy to talk with. Overall, Triple Peaks provided us with a wonderful experience and we are grateful for their work.

• 5 out of 5Rebecca Misencika day ago

  My cousin is in the roofing business in another state and helped me find a reputable roofing contractor in Cleveland, Ohio. He led me to Triple Peaks Roofing & Construction through the CertainTeed “Find a Pro” website and I could not be happier with this company. Triple Peaks exceeded my expectations from the beginning of the sales process through the installation. The sales manager Kevin was knowledgeable and answered all of my questions. The quote for my roof replacement was detailed and clearly outlined the products, services, and capabilities of Triple Peaks. When it came time for the roof replacement, the owner Jeff was on site with the crew and answered all of my questions. The roofing crew members were punctual, courteous, and detailed in their work. Lastly, the company was meticulous with cleanliness - my yard was pristine when they left. I highly recommend Triple Peaks to anyone who asks me for a reputable roofing contractor.

• 5 out of 5John Kirka week ago

  I was very impressed with the owner, Jeff. He is dedicated to bringing professional business standards to the roofing industry. His proposal was competitive and, what’s more, he committed to doing the work late in the season. His team arrived on the designated day, did the tear-off in one day and the new roof installation in two. And, I have a very large roof. At the end of each day, my property was neat as a pin- no trash, no stray nails. I was so happy that I recommended Triple Peaks to five of my neighbors. Four out of five neighbors contracted with Triple Peaks for new roofs.

• 5 out of 5James Gothiera month ago

  Triple Peaks replaced my roof in June 2026 and I am very pleased with the result. I worked with the sales consultant Kevin who explained the roof replacement process in detail. The crew showed up on the agreed upon date and did a great …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the review. We strive to have a representative who is knowledgeable and explains our processes. We never want to give an A.I. estimate as all homes are different and need that human connection. The CertainTeed Landmark Pro heatherblend really set your house apart in the neighborhood. Thank you for allowing us to complete your project.

• 5 out of 5Steve ZikeliEdited a month ago

  Triple Peaks installed a roof for us. We took 3 estimates and although they were in the middle we chose because of the sales rep Kevin. His proposal was more complete and included things that other companies did not. He suggested a …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you, it was a pleasure working with you.

• 5 out of 5Carol TripodoEdited a month ago

  Jeff showed up promptly, performed the work efficiently, charged us fairly. Now we have more daylight in gloomy northeast Ohio and our two Solatubes never leak. What can be better than that?

  Reply from the business

  Thank you for the review. Its always a great time when we can bring more daylight into a home and check the roof out at the same time.

• 5 out of 5Glenn StarkmanEdited a month ago

  Triple peaks was a pleasure to work with: professional, timely, responsive.

  Reply from the business

  Thank you Glenn for your review, our team appreciates the positive feedback.

• 5 out of 5Robert Kriegera month ago

  Triple Peaks Roofing provided excellent service in replacing a storm-damaged roof. They performed a full tear-off with much wood replacement and gutters. They fully replaced all four skylights, which were no longer serviceable, providing outstanding information.In order for us to receive complete compensation from the insurance company, I would highly recommend them to anyone needing that needing the services

• 5 out of 5D CEdited a month ago

  Needed a skylight replaced and they did a great job

• 5 out of 5Natalyya Renaudina month ago

  I am very happy with my new skylight! I have a small ranch home, and adding a skylight completely changed my living room. It feels so much brighter, and the natural sunshine makes the space warm and inviting every day. The installer did an excellent job. He was professional, worked carefully, and left everything clean when he finished. I really appreciated how neat and respectful he was throughout the installation. I would love to install skylights in every room because I love the result so much, but that’s something I’ll do over time. The quality and craftsmanship are excellent, and I highly recommend this company. I was so happy with my experience that I recommended them to my neighbor, and she had a skylight installed too. I will definitely use this company again for future projects. Thank you for the wonderful work!

• 5 out of 5Dennis MurrayEdited a month ago

  Kevin met with us twice to go over what to expect. All of his promises were kept. The day the roof was put on, Jeff, the owner, introduced us to the foreman on the job and made us feel very comfortable about what they were going to do. I would recommend them highly.

  Reply from the business

  Thank you for the kind words Dennis. Our word is the only thing that can't be taken from us in life. We appreciate working with great clients such as yourself.

• 5 out of 5Ed Carsona month ago

  I hired Triple Peaks Roofing for several projects over the last 15 years and was always very happy with the work they did. I hired discount roofers in the past and always had to have their work fixed. Triple Peaks always does it right the first time, immaculate clean up. Highly recommend!

  Reply from the business

  It has been our pleasure working within your time constraints and projects over the years. Thank you for always trusting in us to complete them.

• 5 out of 5Matthew Coughlina month ago

  They did an excellent job from start to finish. I would highly recommend them.

• 5 out of 5Kathy Jessera month ago

  Jeff and his crew installed a roof on our home a few years ago! They were professional hardworking and honest! We have had some really bad storms, and our roof has stayed intact with no problems! Just a great company!

Helping out clients in the center of Chagrin Falls storm area. They had one heck of a storm rip through Beford Heights, Solon and Chagrin Falls. Thousands of roofers have entered the area from across America to help. Some to just gorge themselves as salespeople with high commission payouts but most are good people here to help. We can only help so many people and we welcome the good people of America coming in to help. We do also ask that our community remain vigilant and don't sign anything unless it has a full scope of materials and labor with a firm price on it. There will be extras if plywood is bad or rotten but every contract should be spelled out down to the materials used. This is also the time to think about upgrading to a class 4 shangle or picking a higher grade as this will be the most economical time to do it. As far as siding goes, install the new R6 paper product as an upgrade or consider using a Dow board to gain more R value on the wall areas. We hope everyone comes back to prestorm condition without their insurance company becoming the thing that delays it. Triple Peaks Roofing had a fire last February and thanks to our insurance with USAA and our own team we were able to rebuild our home and offices within 9 months. We understand what you could be going through. Apr 25, 2026Call now

• Insured

  “…Safe and Fully Insured Business Family Owned Business…”

• States a founding year

  “…Owned Business Serving Northeast Ohio since 2008 Highly Trained and Educated Team…”

• Free estimates

  “…number: 440-925-0386 440-925-0386 Free Quote phone number: 440-925-0386…”

• Mentions the BBB

  “…Triple Peaks Roofing holds an A+ Rating with the BBB. Ways Triple Peaks…”

Their site also states: financing available, family owned.