The Roofing Company Inc. of Virginia Beach

All 4 of the one and two-star reviews we hold for The Roofing Company Inc. of Virginia Beach, most recent first.

• 1 out of 5Alex Hudaka month ago

  Unfortunately a bad experience, Chuck was supposed to come out for a 2pm estimate, apparently he got to our house early and decided at 2:01pm that he had waited long enough and left without a phone call. I called him at 2:02pm to try and …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for taking the time to share your feedback, and please accept our sincere apologies once again for how your initial appointment went. You deserved a courteous, professional experience from the start, and we completely understand your initial frustration. Our team was truly eager to make things right. However, due to a technical delay in our system, our estimator did not receive your cancellation request before heading out to evaluate your shed reroof as scheduled. We sincerely apologize for showing up after you had canceled and for any disruption that caused. We completely respect that you have chosen another contractor for your shed project. We wish you all the best with the job and thank you for taking the time to speak with our office.

• 1 out of 5Aidan Molloy7 months ago

  There is nothing positive I can say about this roofing company. At the end of October, my wife and I discovered a small but active leak in our …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Aidan, Thank you for sharing your experience. We truly understand how overwhelming it can be to deal with an active leak—especially during such an important time for your family—and we’re sorry to hear that our process felt stressful rather than supportive. Slate roofing requires a very specialized approach, and our inspection, contract review, and scheduling steps are designed to make sure the work is done safely and correctly. It’s clear that the way this process unfolded didn’t match what you were expecting, and we regret that it came across as unhelpful during a situation that already felt urgent. The interim leak‑repair option is a separate service because it involves a different scope of work from the full maintenance project. We understand now that this distinction may not have been as clear as it needed to be, and we’re sorry for any confusion that caused. Our cancellation policy and administrative fee are part of the contract we use for all projects, and they reflect the planning and coordination that begin as soon as a contract is signed. We recognize that policies like this can feel frustrating when you’re facing an active issue in your home, and we never want a customer to feel dismissed or unsupported. We’re glad you were able to get the immediate help you needed, and we genuinely wish the experience with us had felt smoother and more reassuring. If you would ever like to talk through any part of this in more detail, our management team is always open to that conversation. Thank you again for your feedback—it helps us continue improving how we communicate and guide customers through each step of the process.

• 2 out of 5tom YeadonEdited 3 years ago

  While they seem to have done a good job installing my new roof, they caused a lot of damage to the exterior of my home and windows (black scuff marks from falling roof shingles all over the EFIS and broken vinyl trim around several windows). When I brought it to their attention, I was basically told that I should have expected it to happen and so, too bad. They finally agreed to give me a credit equal to the cost of 25 gallons of paint so I could repaint my home. Miserable customer relations. I never want to see a representative from this company at my home again.

  Reply from the business

  Dear Tom, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. The following link goes to a picture showing an example of a scuff mark you are referencing to: https://theroofingcompany.com/wp-content/uploads/2023/06/IMG_6189-scaled.jpg

• 1 out of 5Eric Scott4 years ago

  Well it now been 1 1/2 weeks and no estimate. I was looking for another qualified roofer but it's hard to switch if you don't get an estimate. Someone said I should call but that just seems like I'm doing a follow-up to make sure they they are doing their job. That seems like a dangerous precedent. Wish they would have called back because I hate giving only one star. I got a reply back that the inspector did not have time to properly inspect the roof because I was getting a second estimate. The reply was not totally true. The roofing Company roofer was finishing up when the other roofer showed. He was perfectly free to stay if there were more questions. Also would it not be good business practice if I were notified about the lack of time instead of being ignored. I think the reply is just an excuse. I am more resolved in my one start rating

  Reply from the business

  Mr. Scott thank you for giving us the opportunity to help you with your roof project. Unfortunately, our estimator didn't have the proper amount of time to correctly diagnose your roof leak and provide you with your estimate, as you had your regular roofer come during our scheduled appointment time. Please contact our office if you are not satisfied with the diagnosis from your current roofer and we can schedule a controlled water test on that area, or we can provide you with an estimate based on their prescribed scope of work.

• slate roof repair30
• thorough inspection14
• polite staff12
• drone inspection3
• early completion3
• accurate estimates2
• photos of repairs2
• helpful phone staff2
• quick installation2
• progress updates2

14 more of the 122 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Joey Frisiccoa week ago

  Chuck Simpson was my rep and he was thorough and easy to work with.

  Reply from the business

  Thanks for sharing your experience! Working with Chuck means you're always in good hands, and we love hearing that his thorough approach made a difference for you. Upgrading a roof along with fresh skylights is a fantastic investment for any Chesapeake home. Thank you for choosing our team for the project!

• 5 out of 5Sean Sullivana month ago

  Chuck has been great throughout the inspection and estimate process. He has been out to our house twice. The first visit involved a thorough …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Sean, Thank you for such a detailed and thoughtful review. We’re glad Chuck’s approach—from the drone inspection to the hands-on evaluation of both the interior and exterior—helped give you a clear, complete understanding of what’s happening with your roof and where the leak is coming from. We believe a thorough roof inspection should go beyond a quick look at the problem area. Taking the time to document conditions, review photos together, and walk through both immediate roof repair needs and longer-term considerations is an important part of helping homeowners feel confident in their decisions. We also love that you mentioned your home’s history with us. Our “Property Facts” records allow us to keep track of previous work and past observations, which helps us provide more informed recommendations over time. It’s just one more way we aim to bring consistency and value to every visit. We appreciate the opportunity to be your roofing partner and look forward to working with you later this summer. Thanks again for your trust in our team!

• 5 out of 5shawn harrisonEdited 3 months ago

  James and Chris were very professional and knowledgeable about the craft. Their approachable personalities helped reassure that the install would be completed correctly and if I had questions they could answer. 5 star service for sure.

  Reply from the business

  Hi Shawn, Your review made our day! James and Chris are dedicated to making every project feel straightforward and stress‑free, and it’s wonderful to hear that their approach resonated with you. Thank you for trusting us with your roof repair and for the outstanding 5‑star recognition.

• 5 out of 5George Noell3 months ago

  Roof Inspection and repair: Worked with Chuck for the second time. One big project and one small project/repair. He was great both times. Could not be happier.

  Reply from the business

  Hi George, Thank you for sharing your experience with Chuck and our team. It means a lot to know you’ve trusted us with both a major project and a smaller repair, and that each visit delivered the kind of care and craftsmanship you expect. We’ll be sure to pass your kind words along to Chuck — he’ll appreciate them more than you know. We look forward to being the crew you call whenever your roof needs attention.

• 5 out of 5Thom Vourlas5 months ago

  James and Kris are doing a fantastic job!

  Reply from the business

  Hi Thom, We’re grateful for your kind words. Knowing that James and Kris are making a strong impact on your project means a lot to our whole team. Thank you for trusting us with your storm and wind‑damage roof repair.

• 5 out of 5Linda Skrip7 months ago

  After 34 years, our original skylight started leaking. We got estimates from 3 companies. Based on reviews, pricing, and longevity of each company, we chose The Roofing Company. From the start, the communication has been timely, thorough, …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Linda, Thank you so much for sharing your experience with us. A skylight that’s been in service for 34 years has certainly earned its retirement, and we’re glad our team could step in when it was time for an upgrade. James and Kris will be delighted to know their care and craftsmanship made a difference throughout the process. We appreciate your patience during the trim‑kit mix‑up and are happy it was resolved quickly on-site. Hearing that the cleanup and communication met your expectations means a great deal to our whole crew. Thank you for trusting The Roofing Company, Inc. with your home and for recommending us to others. It’s an honor to be your choice for skylight replacement.

• 5 out of 5daryl priestEdited 7 months ago

  Great so far and very professional. Chuck Simpson does his job well? We are very pleased so far, Daryl priest in Alexandria kempsville, So I would like to update my review. Chuck Simpson did an excellent job of estimating our damage and …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the glowing feedback, Daryl! We’re proud to have professionals like Chuck Simpson on our team, and we’re delighted to know you’re pleased so far. We truly value your feedback and look forward to continuing to provide professional service.

• 5 out of 5K SchweikEdited 8 months ago

  Very friendly, easy to work with company. Chuck came out to assess what needed to be done. He was very knowledgeable. By the time we were done, I almost wanted to ask him to stay for dinner. Very down to earth, and had great insights from all his experience. Then Jay and John came out to do the work in a timely manner. They did a great job and cleaned up the property afterwards. You know they love their job when they whistle while they work. Hope all the guys can add this to their tally, since I did it on one review to win the contest. 😊

  Reply from the business

  Hi K, thank you so much for sharing this wonderful feedback! It’s clear our team left a lasting impression, and that means the world to us. Chuck, Jay, and John take pride in bringing both skill and personality to the job, and it’s great to hear that came through in your experience. We’ll be sure to pass along your kind words—it’s moments like these that remind us why we love what we do. And yes, mentioning their names in your review will absolutely count toward their tally. 😊

• 5 out of 5Natalie Kaszubowski8 months ago

  Very professional, communication and work excellent. Would highly recommend The Roofing Company, and special call out to the expertise and customer service we received from Adrian Banks.

  Reply from the business

  Hi Natalie, your kind words mean the world to us. We’re proud to have a team that values clear communication and craftsmanship, and Adrian will be delighted to know his expertise made such a difference. Thank you for trusting The Roofing Company—it’s an honor to serve you.

• 5 out of 5Sharon DunnEdited 8 months ago

  Kris and James repaired two leaking exhaust's on our slate roof. They were very careful and courteous, and did a professional job. Would definitely recommend The Roofting Company

  Reply from the business

  Sharon, thank you so much for sharing your experience with us. Kris and James take great pride in their craftsmanship, and it’s wonderful to hear their care and professionalism made a difference on your slate roof. We’re grateful for your trust in our team and truly appreciate your recommendation. If you ever need us again—whether for a small fix or a major repair—we’ll be ready to help keep your home protected.

• 5 out of 5Paula Spartz-Sanders9 months ago

  Great communications throughout the process. Company provided onsite pics on the days they were working on the Owner's roof.

  Reply from the business

  Hi Paula, thank you so much for taking the time to share your feedback! We're genuinely appreciative of your 5-star review. It's fantastic to know that our efforts to maintain clear and consistent communication met your expectations. Providing on-site photos during the roof repair is a standard step we take to keep our customers fully informed and comfortable with the progress, and it's wonderful to hear that you found that helpful. Your business and positive comments mean a lot to the entire team at The Roofing Company, Inc. We hope the new roof serves them well for many years to come!

• 5 out of 5Robert Hargrove9 months ago

  Chris and James were extremely courteous and very professional.

  Reply from the business

  Hi Robert, thank you for the kind words. It’s wonderful to hear that Chris and James made a strong impression with their professionalism and care. We’re grateful for the chance to help with your roof repair and are always here if you need anything in the future.

• 5 out of 5Mary Cath10 months ago

  We have used the Roofing Company for years and have always been very pleased with their professionalism and quality of work. Chuck Simpson came out this morning to assess a leak in our slate roof and he provided excellent customer service. He set us up with the long-term repair and also personally installed a temporary fix in case it rains before the repair crew arrives.

  Reply from the business

  Mary, thank you for your continued trust in The Roofing Company over the years—it truly means a great deal to us. We're glad Chuck was able to provide the kind of attentive service and thoughtful care that reflects our commitment to doing things the right way. Taking the extra step to ensure your home is protected while waiting for repairs is exactly the kind of support we strive to offer. We're always here when you need us.

• 5 out of 5Timothy Fitterlinga year ago

  Technicians James and Tony did an outstanding job on my small roof repair. Very informative, courteous and talented. Chuck Simpson also the same and very personable & helpful. All Super people. Price a little high for work performed, but still recommend with 5 stars. Well done.

  Reply from the business

  Tim, Thank you for the fantastic 5-star review! We're so pleased to hear about your positive experience with James, Tony, and Chuck. They are valuable members of our team, and we'll be sure to pass along your kind words about their helpfulness and professionalism. We appreciate your honest feedback on our pricing and are glad to know that you would still recommend The Roofing Company, Inc. Your satisfaction is our top priority, and we're grateful for your business. Please keep us in mind for any future roofing needs!

During a roof evaluation on a historic Chesapeake property, Brian found that the original slate looked incredible, but an internal EPDM gutter was trapping standing water right by the chimney. Click 'Learn More' to see the full story and expert tips on our Roofing for Reel blog.18 hours agoLearn more

• Warranty offered

  “…needs with our unsurpassed service, guaranteed workmanship and dedication to…”

• States years in business

  “…If your roof is over 20 years old, shows signs of wear or damage…”

• States a founding year

  “…8 Slate and Metal Roof Enhancements since 2015 Roofing Norfolk, VA The Roofing…”

• Free estimates

  “…navigation (757) 866-3400 Call Get a Free Estimate Toggle navigation Past Projects…”

• Financing available

  “…Contractors Take advantage of our FAST financing options for all services. Toggle navigation…”

• Mentions the BBB

  “…We have an A+ rating with the Better Business Bureau and…”