The Roof Company

8 of the 9 one and two-star reviews we hold, most recent first.

• 1 out of 5Michael O'Hara PT. OCS. CSCSEdited 10 months ago

  Do not trust The Roof Company. I hired them to put a new roof on my house. Paid them as requested. During the install an employee dropped a big load of shingle onto the hood of my SUV. The Roof Company paid for the repair but I had the extra work of taking care of the damages. First big rain, an enormous leak in my living room damaged the vaulted ceiling. Jason came to my home, inspected the damage and made repairs on the roof. He told me to get the drywall and paint repaired and send him the bill. I had the burden of getting multiple contractors scheduled to take care of the damaged ceiling. Now The Roof Company is refusing to pay for the damages they created. Poor workmanship and a lack of honesty. Steer clear of The Roof Company. In response to your reply: The time for the apology was when the roof that you installed failed and water leaked into my living room. What you should have said-- “Mr. O’Hara I am so sorry this happened. We will arrange for repair of the damages and make this right.” Instead, I heard--“Get it fixed and send us the bill.” No apology. No mention of a “protocol”. No mention of a time horizon. You appeared annoyed at having to attend to the problem. This is very frustrating as I am a busy person and any extra work is always a challenge. I had a difficult time finding contractors to take the job as the room is large with high ceiling. I should have received more than an email response from you regarding your refusal to stand behind your work. Honesty, customer care and manners are absent at The Roof Company.

  Reply from the business

  We apologize if there was any confusion regarding our process. When the roof leak occurred, our team inspected the issue and repaired the roof within 24 hours. We have a clear protocol for interior repairs that involves verifying the damage, gathering multiple estimates, and paying the contractor directly. However, that process was not followed, and we did not hear from you again until nearly four years later, when an invoice was submitted. We stand behind our work and have completed thousands of roofs since 2011 with a strong track record of satisfied clients. While we regret that this situation led to frustration, we believe we addressed the original concerns promptly and in accordance with our policies.

• 1 out of 5Barb O'HaraEdited 10 months ago

  You cannot trust this company. We had them do our roof which then leaked causing extensive damage in our living room. The ceiling is vaulted so water entered and ran down the walls causing drywall damage both at the peak and on the walls. They came out to see the damage, fixed the roof, and told us to get it repaired and they’d reimburse us. This took awhile (hard to find someone who will fix a high ceiling) but when we sent them the bill as they instructed they claimed they had no record of it. No record when they came out and fixed it?!? They now say we didn’t follow their procedure for getting the damage repaired (what procedure? They told us to fix it.) This company does not stand behind their work. They are eager to get your business but if you have a problem, you are out of luck. Go find another company if you are thinking of having roofing work done. **In response to your reply: Isn’t it you who did not follow your own protocol? The leak was reported to you as evidenced by the repair you made and the damage to the ceiling and drywall reported. You did not send anyone out for estimates. You did not follow up with us despite knowing we had a major leak. We were not informed of any protocol. We were specifically told to get our own repairs done and we even voiced concern that it could take a long time to find someone reputable willing to do the work. When your workers damaged our car by throwing shingles on it, you told us to get it repaired and you’d pay us back. Without knowing your “protocol” how were we to know that the damage in our home would be handled differently? Beware of this company. They knew there was damage in our home and ignored it.

  Reply from the business

  We apologize if there was any confusion regarding our process. When the roof leak occurred, our team inspected the issue and repaired the roof within 24 hours. We have a clear protocol for interior repairs that involves verifying the damage, gathering multiple estimates, and paying the contractor directly. However, that process was not followed, and we did not hear from you again until nearly four years later, when an invoice was submitted. We stand behind our work and have completed thousands of roofs since 2011 with a strong track record of satisfied clients. While we regret that this situation led to frustration, we believe we addressed the original concerns promptly and in accordance with our policies.

• 2 out of 5S Ha year ago

  We had the roofing company install a new roof for us about 8 years ago. Recently we needed some flashing fixed and called them up. We were told any flashing that needs to be repaired is not included in the lifetime warranty and that someone would call us back to quote the repair. I believe a few months now passed and we still hear crickets.

  Reply from the business

  Hello, We have tried to determine if you're a customer of ours, but with the limited info we have access to here, we could not. Please contact our office at 855-558-7663. We're more than happy to help!

• 1 out of 5Sarah Cohen2 years ago

  I had this company quote a cleaning for my 1100 sq ft home with a detached garage in commerce. ALMOST $4K - I was in shock as compared to quotes for a new roof. Buyer beware and get many quotes when working with this company. (I did let the company know my shock in an email with no response from them. Other quotes were less than $2k - one being $1300. I'm just shocked)

  Reply from the business

  So sorry you weren't satisfied with our quote, and that Chris didn't connect via email. He called and left you a voicemail. Please keep in mind that our quote was not just for the 1100 sq ft home, but the breezeway and garage were included as well. Our quote also included a chimney flashing repair, which due to the existing condition it's in can lead to significant water intrusion. Don't hesitate to reach out with any questions, comments or requests. Thank you.

• 2 out of 5Craig Baker2 years ago

  We needed a roof repair for a couple leaks we had. The more prominent one had water pooling due to a bad design of the roof and the water was penetrating the wood above the garage. Gage came out initially and was very pleasant. He sent out his roof repair expert, Alex, and he was extremely pleasant to work with as well. On the day of the repair, the crew arrived and asked my wife, "So what are we supposed to do?" This was extremely alarming to us. My wife immediately called Alex and told him there was obvious confusion on what was supposed to be completed and asked if he was coming out. Alex arrived a short time later and we had faith things would get cleared up. Later on the crew packed up and left. Upon inspection of the repair, what we believed would be done to repair it was not. They installed a metal pan, which I can appreciate prevents the water from penetrating the wood further, however, wouldn't a better solution be to install a saddle to prevent the water from pooling to begin with? We called Alex and stated our concerns regarding the repair and he expressed his frustration with the crew not reading his detailed notes that were left for them. Alex came out a week later and fixed the repair himself installing a saddle to prevent water from pooling. The end result was a successful repair and the employees are very pleasant to talk to. However, with the apparent miscommunication and confusion between estimators and crew for a job much smaller than an entire roof, and having to come out a second time, I can't say I would have confidence in calling them for future repairs or replacements.

  Reply from the business

  Craig, thank you for taking the time to share your experience with us. We are very happy to hear that Alex was able to quickly ensure your repair was successful and that our team worked diligently to correct the initial miscommunication. We apologize that communication hit a snag during the recent devastating storms in our area and have taken measures to correct that. It is our belief that the way a company responds to any concerns is of the utmost importance. Our swift response to correct any confusion and dedication to your satisfaction speaks to our integrity. We always do right by our customers.

• 1 out of 5David3 years ago

  Don't bother filling out their online contact form. They will not call you or contact you. Maybe they only want big jobs and not repair jobs.

  Reply from the business

  So sorry for that David, that was a rare case where we did not receive your information in a timely manner from a 3rd party. Apologies!

• 1 out of 5JoeR W4 years ago

  They came to give me an estimate for a new roof and gutters. I was promised by Chris that I would have an estimate within 6 days at the latest. It’s been over 2 months and nobody from this company has contacted me. I’ve emailed the company twice since then and they just flat out ignored me. This is the worst customer service I’ve ever had.

  Reply from the business

  Joe, We sincerely apologize for not providing you with an estimate for your new roof and gutters. Our sales department was a bit overwhelmed for a few weeks, unfortunately your file fell through the cracks. Don't hesitate to contact me if you have any questions, comments or requests.

• 1 out of 5SBS6 years ago

  This company did a small flat roof at our house and didn't correct pitch so water pools. In addition, another roofer looked at the job and noted poor workmanship, with an unfinished portion on the edge and next to the house. Darren refused to take responsibility for the issues, saying that there wasn't enough room for a proper pitch, when another roofer has said there is ample room to build that in. I am very disappointed both with the work and the response.

  Reply from the business

  I apologize that you are not satisfied. Your remodeling contractor hired our company to install the flat roofing material and skylight. Re-pitching and/ or framing work would be completed by your contractor while building your addition and before we arrived to install the roofing material. The area you feel appears unfinished is due to the age and condition of the crumbling wood siding, where the new roof system ends. I informed your remodeling contractor that your old siding should be addressed asap, as I did with you when we met to discuss your concerns. If there is anything further I can help with, please contact me. Sincerely, Darren Youngquist - Owner, The Roof Company.

• estimate36
• thorough inspection35
• new roof16
• smooth process11
• respectful staff10
• leak repair9
• efficient crew9
• skylight replacement7
• no pressure sales6
• detailed quote5
• quick installation4

14 more of the 254 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Flash Glass2 months ago

  Thank you, The Roof Company, for your impeccable service and outstanding customer care. The sales team was incredibly knowledgeable, taking the time to answer questions and make us feel valued without ever being pushy. They provided all the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hello there! We truly appreciate your amazing feedback. It’s wonderful to hear that our team made you feel valued and informed throughout the process. Knowing that the results received such compliments from your neighbors makes us really happy! Your recommendation means the world to us!

• 5 out of 5Anita Slawski3 months ago

  We had an outstanding experience with The Roof Company from start to finish. Their communication throughout the entire process was excellent-they kept us informed every step of the way and always quick to answer questions. We really …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hello Anita! We are incredibly grateful for your glowing review and taking the time to share your experience with us. It brings us joy to know that everything from communication to cleanup met your expectations. Your satisfaction is our priority, and we're thrilled to have provided a service that you highly recommend. Cheers to more positive experiences ahead!

• 5 out of 5Robbie Adams3 months ago

  The Roof Company’s estimate was the lowest of three, by far. There was ZERO pressure—Gage was in and out and left a comprehensive written estimate. The materials used were high quality, the crew was polite and professional, but most of …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We're overjoyed to hear about your fantastic experience, Robbie! It's wonderful to know everything from Gage's comprehensive estimate to the team's professionalism met your expectations. We're grateful for your high recommendation and look forward to serving you again in the future. Cheers to a roof well done!

• 5 out of 5David Corvino3 months ago

  very professional and fair with pricing. was able to fix issue right away and minimal impact.

  Reply from the business

  Hey there, David! Your kind words truly mean the world to us. We're delighted our team could resolve your issue promptly and at a fair cost. Looking forward to future opportunities to assist you!

• 5 out of 5Gayle Sanchirico3 months ago

  Chris has helped us several times in my studio over the last 20+ years with roof and skylight issues done by a previous contractor. He is very thorough, always professional, prompt and well informed.

  Reply from the business

  Thank you so much for sharing your positive experience with Chris and our team over the years! We're delighted to know you’ve found our service professional and reliable. We truly value your trust and are always here to assist you with any future needs.

• 5 out of 5Trent Lamblin3 months ago

  I received estimates from 4 other roof companies in the area and The Roof Company easily set the standard. Tremendous company to work with. Very professional, easy to communicate with and no pressure or hassles. Quality work and clean up. Would highly recommend.

  Reply from the business

  Your business and review is much appreciated Trent. Thanks again!

• 5 out of 5Andrew Miller5 months ago

  Very professional and personable. All information about the inspection was explained simply and thoroughly. When it came to make a decision, all the options were laid out for the repair as well as how they would hold up. They don’t try to strong arm you into making a more expensive decision than you want to make. I will continue to use them in the future if anything comes up

  Reply from the business

  Hi Andrew! It's wonderful to know that our approach and service made a positive impact on your experience. We're delighted that you found our information clear and helpful for making decisions. Thank you for considering us for future needs!

• 5 out of 5Peggy Frazier5 months ago

  Great company. From the lady who answered my phone call to scheduling and Chris who came out to look at my leak. It was a great experience. Chris was informative and helpful and able to resolve my problem. The website is easy to use and having a portal is next level customer support. I’ll be using them when I need a new roof and letting my friends know how impressed I am with this company. Thank You!

  Reply from the business

  Hi there, Peggy! We're so happy to know your experience with us met your expectations, from our phone team to Chris's visit. It's fantastic to hear you found our website and portal beneficial. A big thanks for considering us for your future needs and for spreading the word!

• 5 out of 5Lesley Schaible8 months ago

  The Roof Company was very responsive and professional. We are very pleased with our new roof!

  Reply from the business

  Hello! 😊 We're over the moon to hear that you're delighted with your new roof and our team's responsiveness. It truly means a lot to us that you found our service professional. Thank you for sharing your wonderful experience! …

• 5 out of 5High Tide9 months ago

  Gage came out for a potential issue at the recommendation of a neighbor. He was prompt, polite and very knowledgeable. He addressed the issue and didn’t try to upsell us into something we didn’t need right now. Very honest and straightforward which is refreshing in today’s business climate. We will definitely be using for future projects and highly recommend the roof company.

  Reply from the business

  Hi High Tide! 😊 We're so happy to know that Gage made a positive impression with his expertise and honesty. It's customers like you that keep us motivated to provide the best service we can. Thanks a bunch for trusting us with your future projects and for the great recommendation! …

• 5 out of 5Lauren Bockin9 months ago

  I reached out to The Roof Company after receiving a wildly expensive quote from a very large roofing company. I was shocked they told me my 13 year old roof needed to be replaced. When I reached out to The Roof Company, the owner took the time and spent about 15 minutes on the phone with me explaining their process and how he felt they could help. Within the week, their technician was at my home and resolved my issue at 1/3 of the price that the larger company quoted me. He also told us we likely had another 10-15 years before we need a new roof. Skip the large company and use The Roof Company, you won't regret the experience, price and service.

  Reply from the business

  Hello Lauren! 😊 We're truly pleased to know you found value in our service. It’s wonderful to hear that our team could assist you efficiently and economically. Your feedback is immensely encouraging, and we're excited for the potential to support more fantastic clients like you! …

• 5 out of 5Jeff Barton9 months ago

  No one likes or wants to get a roof installed. You eventually NEED to get a roof installed. The Roof Company makes the process as enjoyable and painless as possible. Gage came out to give an estimate. He was very flexible, professional (but not pushy), and did a real thorough inspection. Told us what needed to be done and a price to do it with options. We got a second estimate to be sure they were in the ballpark price wise, and they were within a couple hundred dollars. It was a no brainer to go with TRC, as the other company didn't even go in the attic. How can you estimate without seeing what you are getting into? Within a week TRC was out to do the job. Lots of communication, the crew was great taking care to protect the surrounding area. Cleanup was top notch. I got a call the next morning letting me know the job was completed., asking me first if I needed anything and if I was satisfied. If you prefer professionals, and a home town, small town, business this is who you need to use for your roof replacement or repair. Thanks TRC for making this so easy !!!

  Reply from the business

  Hi there, Jeff! 😄 We're absolutely delighted to hear how smooth your experience was with us. It truly warms our hearts to know Gage and our crew made things as hassle-free as possible for you. Thank you so much for choosing us and sharing your satisfaction. We're here anytime you need us! …

• 5 out of 5Brian Miller9 months ago

  I had 5 quotes to roof my house and the Roof Company stood out as the best company right from the beginning of that experience all the way until the project was finished. It was pleasant talking with everyone and the skills of the workers was amazing. My barn and house look great and they did great quality work!

  Reply from the business

  Hi there, Brian! 😊 We're genuinely delighted to read about your great experience with us. Your kind words about our team and the quality of work mean so much. Thank you for choosing us to roof your house and barn. We look forward to serving more amazing clients like you! …

• 5 out of 5Amber Rose9 months ago

  This is the most amazing roofing company I’ve ever seen. The crew is fast and efficient. It was like watching a YouTube video of before and after. They did my one car garage in an hour!! The prices cannot be beat. The work is literally perfect. From the estimate to the job completion every single person was a pleasure to talk to and to work with. I will recommend this company to everyone who wants a roof. Way better than Mr.. Roof (they were horrible). You will regret not going for the roof company. It is the best decision you could ever make. It’s so good, i feel like i need a new garage to match the roof!

  Reply from the business

  Hello Amber Rose! We're absolutely overjoyed to read your wonderful feedback. Knowing that our team exceeded your expectations and left such a positive impression truly means the world to us. Thank you so much for recommending us so highly. We look forward to helping more clients like you in the future!

Is your roof trying to tell you something? 🏠 From aging shingles to hidden leaks, small warning signs can quickly lead to expensive water damage. Catching problems early keeps your home protected and saves you thousands. Get total peace of mind with guaranteed pricing and expert craftsmanship built for local weather. 🌐 Visit: theroofcompany.net5 hours agoLearn more

• Licensed

  “…the HOUSE * All Fields Required Fully Licensed by the State of Michigan 5 Star…”

• States years in business

  “…JASON The Overseer / Co-Owner Bringing over 25 years of roofing experience, Jason oversees…”

• Mentions the BBB

  “…A RATED ON ANGI.COM A+ RATED better business bureau email call Web Design by Smart Link…”

Their site also states: states a founding year.