The Guild Collective

All 7 of the one and two-star reviews we hold for The Guild Collective, most recent first.

• 1 out of 5August Moon2 years ago

  Unfortunately this original company was bought out and the new owners DO NOT COVER THE ORIGINAL WORKMANSHIP WARRANTY!!! Shame on you!! If you had a roof installed less than 10 yrs ago, the new owners will provide every excuse under Satan to void the original contract. Stay away from this company

• 2 out of 5David Tapia2 years ago

  Ghosted and left with costly repairs. Not a roofer to consider for luxury custom homes. …

  Google cut this review short. The full text is on their Google profile.

• 2 out of 5Ewan Speirs2 years ago

  Office team did a good job coordinating with solar company to get the repair work scheduled. Work was done quickly, quality looked fine although new shingles were not color matched to existing. Asked 4 times for itemized bill for Insurence company, failed to provide this and stopped responding to communications. Made my Insurence process much more

• 1 out of 5Dee Cook3 years ago

  Our roof was installed in 2011, which was during a historic drought. The drought didn't break for some time afterwards. Coincidentally, when it did, we discovered a leak from the ceiling. My husband called Quality Roofing, concerned about the roof penetration just above where the leak was happening. The vent didn't seem to be installed properly and there was no boot around it. Quality Roofing blamed the leak on the headwall and decreed their roof installation correct, but "repaired" it anyway. Lo and behold, on tearing out the ceiling, my husband saw daylight. Through the roof penetration. The headwall was fine. He contacted Quality Roofing, which is now apparently a new company with coincidentally the exact same business name and personnel. They've been giving him a runaround for a couple of weeks. We don't have time for this. Nobody does. You can see in the pictures how they handled the penetrations. Some are right through the seam. None of them have boots, just sealant globbed on around the edges. And yes, that is daylight where the vent goes out.

• 1 out of 5Mr Wilsun8 years ago

  Poor customer service

• 1 out of 5Terry Williams11 years ago

  If I could rate a zero I would. I had the WORST EXPERIENCE ever with the phone receptionist last week... Wednesday or Thursday I believe! She was absolutely NO HELP at all, did not have any roofing knowledge whatsoever! Must've been having …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Rodger Johnson11 years ago

  Sorriest customer service I have ever had, ever. Never returns phone calls, rarely responds to email. I had to initiate every contact and to date have not received an invoice for work done, which I had to get a third party to forward to me. Rodger Johnson

• solatube installation27
• answering questions17
• metal roof15
• initial inspection9
• hail damage repair7
• professional crew7
• fast installation4
• chimney rebuild2
• detailed quote2
• honest assessment2

14 more of the 193 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Stephanie Greene Benson6 days ago

  This is the second time we have purchased and had skylights installed by the Guild Collective. Great folks to work with, reasonable pricing and they stand behind their product. Very pleased.

  Reply from the business

  Thank you for choosing Guild Collective again and taking the time to leave us such a kind review, Stephanie! We’re thrilled to hear that you're pleased with your new skylights and that our team, pricing, and product guarantee hit the mark for you. Serving repeat customers like you is the best compliment we could receive!

• 5 out of 5Joel Reed2 weeks ago

  Very professional from start to finish. Good communication throughout the process including a final report with pictures. Highly recommend!

  Reply from the business

  Thank you so much for your wonderful review and recommendation! We are happy to hear that you experienced clear communication through out your project.

• 5 out of 5CELESTE Messer3 weeks ago

  I had two Solatube installed years ago in my previous home. I loved them so much I had one installed in my new home. Service and quality has been great!

  Reply from the business

  Thank you for your review, Celeste! We're honored you chose us again for your new home and are so glad you've continued to enjoy the quality of your Solatube and our service!

• 5 out of 5Cliff and Karen Theis3 weeks ago

  Installation of 2 Solatubes was excellent. Very happy with their service and the pricing was reasonable.

  Reply from the business

  Thank you so much for the great review, Cliff and Karen! We’re thrilled to hear you’re loving your new Solatubes and had a great experience with our installation team.

• 5 out of 5Lee AlthansEdited a month ago

  The dome skylight in our guest bathroom was cracked and actually had a small hole going through both layers. Turbo of Guild Collective replaced it with a clear double glass flat skylight. We absolutely love it. He also checked areas of the roof that needed some minor attention and took care of that too. Jake, who initially came out to inspect and quote the work and Turbo who did the installation as well as the staff in the office are very professional. The job was done to perfection and affordable. I highly recommend The Guild Collective!

  Reply from the business

  Thank you, Lee! We are glad we could be of service and look forward to being there when you need us down the road.

• 5 out of 5Regina Smitha month ago

  From start to finish, The Guild hit every mark. They had a fair price, a great product, and excellent installation. Communication was great. Everyone I interacted with was friendly, knowledgeable, and professional. Thanks Jake and Turbo!

  Reply from the business

  Thank you for your review, Regina! We are happy to hear that the team took care of you and that you had a positive experience with us!

• 5 out of 5Trista Robertsona month ago

  We hired The Guild Collective to insert a 14” solar tube in our kitchen to help expose more natural light in our kitchen and living area and it looks amazing, they were quick and clean! Turbo was on time and installed in the perfect spot in our kitchen and when he was done (took about 3 hours) you couldn’t even tell he was here because of how well he cleaned up after he was done. They are all very trustworthy, I left him unattended in my home for most of the time he was here installing. He also installed 8 solar tubes at my parents house and they had the same positive feedback about their experience. Jake was the first one we met, he came out within a week of requesting an in-home estimate and he was just a friendly as Turbo. The Guild Collective definitely provides friendly, professional and fast service. We highly recommend, 10/10.

  Reply from the business

  Thank you so much for your review and recommendation, Trista! We are thrilled to hear that you and your parents are loving your new Solatubes. We are happy that Jake and Turbo took such great care of you!

• 5 out of 5Linda PhiferEdited 2 months ago

  Excellent experience from beginning to end. Installer did a superior job. Would highly recommend this company.

  Reply from the business

  We are so happy you had a great experience! Thank you for your review and recommendation, Linda!

• 5 out of 5Belinda McGhee3 months ago

  Craftsman/installer (Turbo) was on time, completed the work with particular attention to detail, tidied up behind himself, and overall was super careful in our home. I’m very pleased with the difference the two solartubes make in our space and will recommend to others.

  Reply from the business

  Thank you for your review, Belinda! We are glad to hear you had a great experience with Turbo and are pleased with your Solatubes!

• 5 out of 5George Murphy4 months ago

  These folks are very professional and reasonably priced. Got a good quote upon inspection for installing skylights. Then at the scheduled time, Turbo showed up and did an A+ job. Very careful, precise, clean and friendly. We could not ask for more. And, we really like the results. What a difference! We highly recommend them.

  Reply from the business

  Thank you for your review, George! We’re glad Turbo delivered a positive and professional experience and that you’re enjoying your new skylight.

• 5 out of 5Traveler4 months ago

  We have completed multiple skylight and solar tube projects with Guild collective and couldn’t be happier with the end results. It’s been great working with the team!

  Reply from the business

  Thank you! We appreciate your review. We are happy we've gotten to work with you on multiple projects!

• 5 out of 5Kenny Watkins4 months ago

  Turbo installed 2 Solatubes in my house. He took great care in locating them accurately, was very professional in all he did and completely cleaned up before he left. Couldn’t have gone better. Each tube puts out A LOT of light. Wish we’d done this a long time ago.

  Reply from the business

  Isn't it crazy how much a Solatube can change a space?? We are so glad you are pleased, Kenny, and we look forward to working with you again in the future if you ever need our services!

• 5 out of 5Rela C4 months ago

  Good job

  Reply from the business

  Thanks so much, Rela! We appreciate your review. Please let us know if you need anything in the future.

• 5 out of 5Jeff5 months ago

  Turbo was very knowledgeable, professional and polite. He did an excellent job repaint skylight.

  Reply from the business

  Thanks, Jeff! We appreciate your review. We are thankful for our great team members, like Turbo, and for great customers like you. We are glad you are pleased with your skylight and look forward to working with you again in the future!

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