Kidd Roofing

8 of the 14 one and two-star reviews we hold, most recent first.

• 2 out of 5Roger PrichardEdited a month ago

  We are long into the process of getting repairs on a new construction roof installed by Kidd and under warranty. Two failed repair attempts and these guys keep flaking out on me. Below is the no BS timeline. Bottom line, they seem to not be able (or willing maybe?) to support their own product. Keep in mind, for all of these no shows and broken promises someone has to be home waiting for them in case they actually show up. 5/26 - Hector called and said someone would arrive on 5/27. No show. 5/28 - I called Hector and he said it was a scheduling error and rescheduled us for 6/1. 6/1 - tech showed up, looked, and said we’ll be back on 6/2. 6/2 - No show 6/3 - called Hector and asked when they were showing up. He said after 4 PM on 6/3. 6/3 - 3 PM they finally showed up and worked on the roof. No english speaker, but I managed to get enough to understand that a vent was resealed. 6/5 - Rain - roof still leaking 6/8 - Hector calls and says they will replace three vents on 6/9…on the same day he emails and says the work will occur on 6/10… 6/9 - I left a voicemail with Hector asking whether techs would work on 6/9 per the phone call or 6/10 per the email. I got no response. 6/9 - for some reason the builder, Brightland (aka DRB) sent the drywall guy to repair the wall while the roof is still leaking. My wife was home and didn’t know to send him away so he made repairs to the drywall. Not the roofer’s fault, but worth mentioning to better understand images. 6/10 - I called again and Hector said the repair guy(s) would arrive between 5 and 6 PM. Another no show. 6/11 - after originally being scheduled to arrive no later than 1 PM, the tech arrived at around 2:30. I did get an email about the delay. They worked for some amount of time then disappeared without letting us know they were done. 6/15 - It rained last night and water has again soaked through the drywall and paint. I’ll update if they finally get around to fixing our leak but honestly, I don’t have h

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  Reply from the business

  We will call you immediately to address any issues and schedule another inspection.

• 1 out of 5Kurt RightlerEdited 9 months ago

  Communication was great when we had our roof installed, but a year goes by and we come across a potential installation issue, and I wanted to see if it was covered by the warranty. Contacted the company about the issue and it's like pulling teeth to get any type of response. Just a bunch of "we'll get back to you soon" with zero follow up. Update: Kidd Roofing indicated they had talked with my tenant about the roof issue and determined it was satisfactory. They had my contact info, so not sure why they are communicating with my tenant about it. Also, I had 3 other companies come out to look at the roof and all three thought there was likely water damage under an area by the chimney. I used one of those companies to do the repair, and long and behold there was water damage due to faulty workmanship from Kidd Roofing. The warranty I was promised ended up being useless since Kidd Roofing determined there wasn't any issue. Ended up paying $750 to get the issue fixed.

  Reply from the business

  Hello Kurt, we’re sorry to hear about your experience and the communication issue. We take your feedback seriously and would like to make it right. Please call our office (512) 671-7791 and ask for Hector so we can get to the bottom of this.

• 1 out of 5Matthew GunnEdited 2 years ago

  I recently posted a 5 star review of this company for their fast turnaround time with roof inspections I needed however since doing that the service I have received has gone way down hill. I have been waiting for an estimate to repair a …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for making us aware of this issue. We take these matters very seriously and will be reaching out to you to get this resolved.

• 1 out of 5Crystal St. Clair2 years ago

  This is the third year in a row that after a light storm, did not go over even 9mph, we’ve had shingles replaced on the same side of the roof EVERY. SINGLE. YEAR. Since the house was built December 2020. This is only a three year old house. Initially, they came out and replaced shingles since it was under warranty; but this year they’re saying it’s not covered because the storm this year is what caused the damage. If that was the case, we wouldn’t have needed replacements the last two years as well. Not to mention this “storm” was probably the least windy of the past years and we don’t even live in a crazy area for weather. It’s too new of a roof to be having this many issues. They want $250 to come out and inspect their own shoddy workmanship. No thank you!

• 1 out of 5Hjalmarr Sigfrothr3 years ago

  I would never use their services based solely on the atrocious and dangerous driving of their staff members. They nearly rear-ended another car is dense traffic on the interstate. They clearly do not have empathy for those around them, and that is simply not a company I would trust with something so valuable - my roof.

  Reply from the business

  Please give Ginger a call at 512-671-7791 in order to get the details, so corrective action can be taken.

• 1 out of 5jason harkrider3 years ago

  I was almost run off the road by a company truck. At the corner of Pecan and wells branch! I've tried to contact the company but absolutely no one ever answers the phone! Horrible professionalism and shows poor values

• 1 out of 5Armaan4 years ago

  SPENT $15K+ REPLACING WRONGFULLY INSTALLED ROOF - AVOID AT ALL COSTS: I have the whole story below but in summary, I had to replace entire roofing after only 5 years of Kidd Roofing new roof installation due to horrific workmanship and labor butchering the job. My roof was replaced by Scott Nelson from Kidd roofing in 2016 for $11,000. Within 2 years of the install there were minor leaks seeping in the house that I got fixed and within 5 years the entire roof had multiple leaks + dips forming. A few weeks back in 2021, I started seeing multiple additional leaks in the house from the normal rains in Austin. At this point I decided to get professional roof consultation by Kidd Roofing and multiple other roofing companies. Turns out, instead of tearing down the shingles and underlayment all the way to the decking, Kidd roofing labor in an attempt to save cost, installed underlayment on top of previous underlayment. Also, there were several places discovered where the nails were drilled right through the shingles. The install job done by Kidd roofing was both hasty and unprofessional due to which the new roof started to give in only 2 years post-replacement. Here's the real catch - When I called them to inform them about the problem, I was ignored and given the silent treatment. I had one person from Kidd roofing show up after a week from the initial call for a consultation who told me 'He needed to get actual engineers here'. Those 'engineers' called me to schedule a time and were a NO SHOW for the scheduled time. I called and left voicemails to be completely ignored. Things get even worse - When an 'engineer' (Paul) did finally show up, he checked out the roof and bolted... literally ran away. Instead of talking through the roof and repairs needed, I saw him put his ladder in the truck and simply leave. I was never contacted by anyone from Kidd Roofing again. Multiple times during this process I had to tell myself 'This has to be a Joke' but the only joke here is

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for notifying us of this issue. Please reach out to Hayley at (512) 671-7791 for further assistance.

• 1 out of 5Tresh Trez4 years ago

  Jayme the roofer touched me (wrapped his arm entirely around my waist): Without my consent, in broad day light and asked me to come up on the roof with him. He additionally wanted to know if the 2 floor window was unlocked and if it was a bedroom? Kidd roofing... Vet your employees better!!!

• inspection67
• answering questions61
• responsive staff39
• insurance process33
• shingle selection22
• reasonable pricing21
• roof leak repair16
• new roof installation14
• metal roofing13
• gutter replacement12

14 more of the 455 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Linda Prible14 hours ago

  Curtis Graves made getting our new roof very easy for us. He was great with detail and communicating with us. We are very happy with the job Kidd Roofing did and their price was very good. I would highly recommend Kidd Roofing and Curtis Graves to help you.

• 5 out of 5Dan August21 hours ago

  Nick T. Was very professional, responsive and knowledgeable. Gutters were installed in a couple hours, they look great and have handled the last few heavy rains without issue.

• 5 out of 5Chad Mahagan4 days ago

  Matt was a great resource when dealing with a challenging issue on a tile roof. He was prompt, on time, friendly, and very professional. He clearly knows his stuff and took the time to help me understand the issue and the best way to address it. I really appreciated his help and would definitely recommend Matt and Kidd Roofing.

• 5 out of 5brenda garza5 days ago

  We had a great experience working with Sean! We are happy we moved forward with his suggestion of adding turbine vents. We have noticed a difference in our home being cooler, and our AC is not being overworked by keeping up with this summer heat. Best decision we made was going with Kidd Roofing!

• 5 out of 5maxwell russell6 days ago

  I had a roofing project that needed a quick turn around. Sean was able to provide me with details about the project and quickly responded to my questions. Very happy with the work that was completed and the follow-up from the team.

• 5 out of 5oj vallejo6 days ago

  Fantastic service and extremely helpful! Sean M. made everything super easy, was helpful when I had some challenges with claim, but got me taken care of! Highly recommend Kidd's services :)

• 5 out of 5Jadyn6 days ago

  Colin with Kidd Roofing did a great job replacing my roof here in Austin. He explained the whole process and what to expect during this project of mine to where I felt comfortable, especially as a first time homeowner.

• 5 out of 5Cristina Nelsona week ago

  Getting a new roof is usually incredibly stressful, but Jacob Kush made the process completely painless. He was so honest, patient, and down-to-earth. He kept us informed the whole time. His customer service is truly top-tier. He checked in …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Betty Southerlanda week ago

  We had a new roof put on this week and the team that installed it was awesome. From start to finish it was seamless and kudos to Joshua Wright, the sales person, who came to our home to set everything up. They arrived early, worked all day …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you, Betty! We’re thrilled you had such a seamless experience with Joshua and our installation team. We truly appreciate your kind words, recommendation, and trust in Kidd Roofing. Enjoy your new roof!

• 5 out of 5Bobby Franka week ago

  Nick was awesome to work with. Very professional and communicated well on all aspects. We love our new roof!

• 5 out of 5Erion Shehaja week ago

  Flawless experience from start to finish! Matt really took care of me and installed a better roof for a much better price than competing quotes. The process went without a hitch and communication was on point throughout. Strongly recommend working with Matt and Kidd roofing!

  Reply from the business

  Thank you, Erion! Your new roof looks fantastic! Super happy to hear (although not surprised) that Matt and the team delivered a smooth experience, great communication, and a roof you can be proud of. We truly appreciate your recommendation and trust in Kidd Roofing!

• 5 out of 5Cicero Dukes2 weeks ago

  My experience was nothing but positive. Matt Boyles set the appointment time and met with me promptly at the scheduled time. He was professional and friendly. He explained my options clearly and my obligations after the job was completed. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thanks, Cicero! We’re glad you had such a positive experience and appreciated the clear communication and professional service. Thank you for trusting Kidd Roofing and for the recommendation!

• 5 out of 5Amy Ollendorf2 weeks ago

  Matt B. was the most thorough of our 3 bidders. He then was so patient and informative through revisions, concerns, and many questions. Kidd Roofing is lucky to have him and so were we!

  Reply from the business

  Thank you for the kind words! We’re glad Matt provided such thorough, patient, and informative service throughout the process. We’re lucky to have him on our team and truly appreciate you choosing Kidd Roofing!

• 5 out of 5Chelsea Stevens3 weeks ago

  We had an outstanding experience with Kidd Roofing from start to finish. Joshua Reed was the lead on our project, and he was professional, knowledgeable, and incredibly responsive throughout the entire process. He kept us informed every …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the wonderful review and recommendation! We’re thrilled you had such a great experience with Joshua and our crew. We truly appreciate your trust in Kidd Roofing and are so glad you’re happy with your new roof!

• States years in business

  “…Why Choose Kidd Roofing? For more than 30 years, Kidd Roofing has performed…”

• States a founding year

  “…for Decades Austin Roofing Contractor Since 1982 Whether you are having a new roof…”

• Financing available

  “…71-7791 get a quote About Us Who We Are Financing Options Contact Kidd Roofing Careers Request…”

• Mentions the BBB

  “…We have an A+ rating with the Better Business Bureau.…”

• Family owned

  “…OUR BENEFITS Why Choose Kidd Roofing Family Owned & Operated Certified Experts Quality…”