Texas Family Roofing

8 of the 9 one and two-star reviews we hold, most recent first.

• 1 out of 5Paul Westona week ago

  My girlfriend had Texas Family Roofing out after a leak in her house. Everything started out great. After we signed the estimate everything fell apart. The repair guy showed up late and looked like a guy off the street. It took him less than 40 minutes to do the work. That would be fine if it actually fixed the problem. Five days later it was still leaking. She called the office and this is where it got really upsetting. The guy who answered was so rude. He acted like she was bothering him. They set up a time to come out and check the leak out. Of course, they never showed up. Called back in to the office asking to speak to a manager and got nothing but the run around. I called three different times and the same thing was said. “They are not available and we will have them call you”. Never got the call. I decided to go by their office and speak to someone directly. After multiple attempts to get this problem resolved and nothing but excuses or the run around. We had to pay another company to actually fix the problem. Come to find out the sales guy missed the actual problem. No wonder why it kept leaking. Do yourself a favor and find a different roofing company.

• 1 out of 5SkubaSteve3 months ago

  These guys are a bunch of snakes. They keep trying to push through with a contract I've cancelled on and won't return my texts and basically are trying to pull a fast one and make me miss my grace period on my contract to cancel. I've told 3 different people with there company to cancel and it's the ol' "Oh right away. Yep will do" and then nothing happens besides them pushing onwards with their plan. I already cancelled it through GoodLeap on my end but they refuse to even acknowledge me through texts or even when they call me in hopes that I missed that 3 day grace period and left it up to them do to so. Don't hire these guys fellas. They're just gonna try to ignore you if you find a better deal elsewhere and hope they can pull a "gotcha" through their contract.

  Reply from the business

  I take concerns like this very seriously, and I’m sorry to hear about your experience. … More

• 1 out of 5L F4 months ago

  They charge $399 for roof inspections, but you won't be told that up front. The vast majority of roofers do not charge for inspections; that's how they are introduced to a potential customer. Called & made an appointment for a roof inspection & a young man took down detailed information & scheduled an appointment. No charge was mentioned. Then the owner, Paul, starts calling and texting with more questions. 24 hours later, he texts back saying there is a $399 charge for the roof inspection. No, thank you but you wasted my time and yours. It looks like the another roofer will get our business.

  Reply from the business

  Hi Gloria, thank you for your feedback — I completely understand where you’re coming from. … More

• 1 out of 5Brad Ramsey4 months ago

  Not sure how their work is but just trying to set up an appointment for a quote was not good. After initial text they asked for my name, address, email, etc. after sending all that info no reply. When I text back they said they need that info again. Sent it AGAIN and they kept texting me to send the info to confirm the appointment. I legit sent a screenshot our texts, circled both times I sent the requested info and just told them to cancel. If it’s already going to be this hard I decided to try someone else.

  Reply from the business

  Brad, I appreciate you taking the time to share this feedback, and I’m sorry for the frustration you experienced. … More

• 1 out of 5Ethan Estrada10 months ago

  Stay far away from Texas Family Roofing. They performed a full roof replacement on my home using expired materials, which caused leaks. They also failed to install a drip edge and did not follow building code requirements for the roof installation. Despite bringing these issues to their attention, they refused to correct the work. I am now pursuing legal action against this company.

  Reply from the business

  Hi Ethan My name is Paul and I’m part of the operations department. Unfortunately I don’t see your name in our system. Are you sure you have the correct roofing company? … More

• 1 out of 5Dub Georgea year ago

  MONTHS SINCE WE'VE HEARD FROM THIS COMPANY!!!!! If they keep removing them, I'll continue to call them out!!! I've called the BBB. Now, let's see how fast this business fixes my roof&ceiling. I bet they don't. See y'all again in a week.

  Reply from the business

  Hi dub George My name is Paul and I’m the owner of Texas Family Roofing. I’m sorry you had a bad experience and I would love to have the opportunity to solve the problem. Please call me at your earliest convenience. 210–957-9992

• 1 out of 5Kasey Seiberta year ago

  Based on my experience I’m convinced they are buying all these 5 star reviews. I worked with Natalie to get a quote for replacing my ridge vent that blew off in the recent high winds. Out of 4 quotes they were the highest but seemed …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for sharing your feedback. We take concerns like yours very seriously, and we’re genuinely sorry to hear that your experience did not meet expectations. We want to be clear that we do not and have never purchased reviews—our reputation is built on real customer experiences, and we stand behind the work we do. That said, we understand that your experience felt frustrating, and we sincerely apologize for the delays, lack of communication, and any concerns regarding the workmanship. Arriving significantly later than scheduled and not keeping you properly updated is not the level of service we aim to provide. Additionally, you should have had clear communication on-site throughout the project, and we regret that this was not your experience. Regarding your concerns about installation and materials, we take those matters very seriously. Our goal is always to follow manufacturer guidelines and provide transparent, accurate estimates. If there was any miscommunication or if you feel the work did not meet those standards, we absolutely want to review this further. We also apologize if any of your interactions felt dismissive or condescending—that is never our intention, and it does not reflect how we strive to treat our customers. We would truly appreciate the opportunity to make this right. Please reach out to us directly so we can review your project, address your concerns in detail, and work toward a resolution. Thank you again for your feedback—it helps us improve and hold ourselves to a higher standard. — Texas Family Roofing Team

• 1 out of 5Hud DunlapEdited a year ago

  Company won't repair the damage to my property. Long story short. The foreman acknowledge the the damage. to my gutter over the roof. I mentioned this to the owner and the response was I need to talk to my insurance company. They continue …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Mr. Dunlap, My name is Paul, and I’m the owner of Texas Family Roofing. We did review your concern carefully and have time-stamped photos showing the gutter damage was present before our inspection began — prior to setting up our ladder. We truly value honesty and accountability, and if our team had caused the damage, we would have taken full responsibility. It appears the issue occurred during your insurance inspection, but I’d be happy to resend the photo documentation so you can see for yourself. Our goal is always to make sure you’re happy with your new roof and confident in choosing us. Please give me a call directly so we can get this resolved as soon as possible. — Paul Perez Owner, Texas Family Roofing

• roof replacement146
• answering questions77
• courteous staff52
• thoroughness47
• quick response38
• thorough inspection26
• payment process22
• hail damage repair15
• shingle repair4
• decking replacement2

14 more of the 27 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Tori Beachem3 weeks ago

  Our inspector was awesome and didn’t try and sell us anything we didn’t need. He didn’t give us a business card, so we forgot his name but I believe it started with an R

• 5 out of 5Bloods 2020a month ago

  Google reviews are availeable $2

• 5 out of 5Alex Aa month ago

  Had a great experience with this company! I had noticed some water had somehow gotten inside my walls so I called them for a roof inspection. They came out right away and took their time. Very detailed!!

• 5 out of 5Jeff Viennea month ago

  If you're looking for a roofing company, Texas Family Roofing is your company. Matthew with Warranty came out to inspect my Attic Breeze Solar exhaust fan to ensure it was working correctly and it is working like a champ. Thank you Matthew for being a professional in your trade.

• 5 out of 5Wan Yanga month ago

  Friendly and professional service, great attitude, and very detailed explanations. Overall, an excellent experience!

• 5 out of 5Nelly Menchacaa month ago

  I loved how the workers did my roof; they were very helpful and cleaned everything up when they finished.

• 5 out of 5chad niesenta month ago

  Many thanks and appreciation for the entire group at Texas Family Roofing. From the free estimate analysis and quoting process to the installation of our new roof they were exceptional. We had many quotes and estimates performed but we chose them because of their honest and transparent analysis. They didn’t speak down about their competition which I respected, they explained in great detail they have over 25+ years in the roofing business in CTX, their quality control measures, the materials they use, the warranties provided in workmanship and manufacturer’s material warranty, and the cleanup process. The crew performing the work was exceptional and even found a corrected a hidden problem with a birds nest in the duct work that would have been a potential fire hazard. Materials were delivered on time, crews were early and ready to go, and completed the entire installation job in one day. Honestly, their salesman Travis Kelly did such a great job presenting our options and even addressed (what others missed) the attic venting issues the decision to use Texas Family Roofing was easy and after the instillation was definitely made the right call. 5 stars from me and would recommend them for anyone considering a new roof!!!!

• 5 out of 5Nubia Glendenninga month ago

  We had a great experience with this roofing company. The scheduling for a quote for a roof leak was quick and easy. Paul was professional, arrived on time, and communicated clearly throughout the process. He used a drone to inspect my roof thoroughly and completed the work with excellent attention to detail. I highly recommend!

• 5 out of 5Kelley Fa month ago

  Thank God for Texas Family Roofing, Travis was able to find the issue and sealed the cracks between 2 pieces of metal where rainwater was entering between the upper 1st level/lower 2nd level. Travis was very understanding of the frustration I was dealing with. There was a leak in my ceiling but could not find the cause. I had 2 other roofing companies do inspections for this same leak but they were not able to find the cause. And my suspicion of the same area where the leak originated I was told by the Rhino Roofers that it looked sealed… so, I will depend on Texas Family Roofing if I ever need to call a roofing company again… and if any of my friends or colleagues need a roofing company, I recommend TEXAS FAMILY ROOFING.

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for sharing your experience with Texas Family Roofing! We’re truly glad Travis was able to locate the source of the leak and properly seal the cracks between the metal sections where water was entering. Situations like hidden leaks—especially when they’ve already been inspected by multiple companies—can be extremely frustrating, so it means a lot to hear that we were able to step in and finally identify and resolve the issue. At Texas Family Roofing, we take pride in thorough inspections, clear communication, and making sure we don’t just treat symptoms, but find the real cause of the problem. We’re especially happy to hear Travis helped ease your frustration and provided the support you needed throughout the process. We truly appreciate your trust and recommendation to friends and colleagues. That kind of confidence means everything to our team, and we’re always here if you ever need us again in the future.

• 3 out of 5Ang B2 months ago

  Travis, the salesman, was very nice, knowledgeable, and responsive. We felt confident moving forward after our initial conversations. He inspected our roof on April 10th and prepared the plans. Elvin came out on April 22nd to complete the work, but we later discovered the job was not completed according to the plan and contract. A return visit was scheduled for April 24th, but no one showed and we received no communication. After I emailed at 5:00 PM asking for an update, Matthew called six minutes later explaining they were delayed on another job in Canyon Lake and would not make it out. Matthew rescheduled for April 25th between 1:00–3:00 PM. Again, no one arrived during that time and there was no call or message. Elvin eventually arrived at 4:25 PM, but the job was still not fully completed. However, the company was quick to request payment. On April 28th, Travis returned to inspect and tried to help resolve the issues. He discovered the wrong color shingles wasn’t available, so the remaining work could not be completed that day. We were told someone would return to finish the job, but by May 5th we still had received no call, text, or email. Elvin eventually showed up unexpectedly at 3:33 PM. He stated he hadn’t rung the doorbell because he didn’t see any vehicles outside. However, some people park in their garage, and he had rung the doorbell during a previous visit, so that explanation didn’t make much sense. Another concern was the way the ladder was placed directly on our gutters without a guard. I mentioned this several times, and we now have scratches and indentations on our nice gutters. I also brought this issue to Justin’s attention on June 8th and did not receive a response until I contacted Travis, and then Justin followed up. We were told Yambe from the warranty department would contact us after completion, but after more than three weeks we still had not heard from her. So I reached out. Nothing.. So I contacted Travis via text June 3rd he exp

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We sincerely apologize for the experience you had and truly appreciate you taking the time to share such detailed feedback. … More

• 5 out of 5Hubert H. Rivera2 months ago

  Texas family Roofing was amazing! We had a small issue we needed fixed before closing on our home, Paul, the owner and entire team was wonderful! Provided a fair price, and got the job done quick! Great work and great people!!!

  Reply from the business

  Thank you for sharing your experience with Texas Family Roofing! We’re glad to hear our team was able to step in quickly and help get your roof … More

• 5 out of 5victoria aguirre2 months ago

  We recently had a roofing company come out to inspect our roof...since there were a few shingles in the yard. The company quoted us $11,000 for a total roof replacement. I informed them we would be getting a second opinion to compare their findings. Travis with Texas Roofing came out and told us the roof was still in good condition and only needed a few repairs costing less than $2,000!! I'm so glad we got that second opinion. THANK YOU TEXAS ROOFING:)

  Reply from the business

  Thank you so much for your thoughtful review! We’re grateful you gave Texas Family Roofing the opportunity to provide a second opinion. Our goal is always to give homeowners honest assessments and recommend only the repairs that are truly … More

• 5 out of 5Neil Mueller2 months ago

  Natalie came to inspect our roof for possible damages. She did an amazing job! She was great to work with and very knowledgeable!

  Reply from the business

  Thank you for your wonderful review! We’re delighted to hear that Natalie provided such a great experience during your roof inspection. Her knowledge, attention to detail, and commitment to helping homeowners understand the condition of … More

• 5 out of 5Harkamwar Toor2 months ago

  Erik is great to work with!! Truly great to have fix out roof problem.

  Reply from the business

  Thank you for your kind review! We’re thrilled to hear that Erik was great to work with and was able to help resolve your roofing issue. At Texas Family Roofing, we take pride in providing reliable solutions and outstanding customer service, and we’re glad Erik delivered that experience for you. We truly appreciate your trust in our team and look forward to helping with any future roofing needs!

Transform your roof, transform your home. Texas Family Roofing delivers innovative solutions for every roof need. 🌟🔧 #RevampYourRoof #TexasFamilyRoofing #InnovativeRoofing #HomeUpgrade #RoofSolutions #NextLevelRoofing19 hours ago

• Warranty offered

  “…clean job sites, quality work and a warranty too…Amazing, just Amazing!…”

• Family owned

  “…As a family-owned and locally operated business, we…”

Their site also states: free estimates, 24/7 emergency call-out.