Bondoc Roofing: San Antonio Roofing Company

8 of the 16 one and two-star reviews we hold, most recent first.

• 1 out of 5Vee chaam5 months ago

  Called to get a quote. Scheduled inspection. On the day of inspection reached out to confirm their arrival. No answer. No response. Dodges calls. Some kind of response would have been ideal.

• 1 out of 5Juan Robles5 months ago

  The roof itself appears fine. The process around it was deeply frustrating. Before work even began, I had to escalate concerns because what was described early on, including the likelihood of gutters being handled through insurance , did not match the numbers that were later presented. That required clarification before moving forward. After the roof was completed, I reached out to get a final invoice. I did not receive one. Then there was silence for nearly six months. When billing finally resurfaced, there was no explanation for the delay and no acknowledgment that I had previously tried to close the account. Instead, I received a payment link for an amount that was dramatically different from what had been agreed upon. No context. No reconciliation. Just a link. I had to rely on documented text messages confirming the original agreement in order to get the invoice corrected. After continued follow-up, the balance was revised. I spoke to 4 people to fix the final balance due. Even in the dispute process, no one from Bondoc was communicating with each other. Only after the amount was corrected did formal payment timelines and collection language appear. That sequence is what made this experience so frustrating. As a homeowner, I should not have to protect myself with saved text messages or reconcile shifting numbers 6 months after a project is complete. If you work with this company: Get EVERY agreement in writing before work begins. Do NOT rely on verbal assurances. Save EVERY text and email. Push for a final invoice immediately and follow up persistently. The roof may turn out fine. Just understand that the administrative process may require far more effort than it should.

• 1 out of 5Jay Arbues8 months ago

  I did not and now I will never do business with them. There’s a nice sign under my doorbell that says “No Soliciting”. Orion knocked on the door and I did not answer as my baby was sleeping and then he rang the doorbell which my sign also …

  Google cut this review short. The full text is on their Google profile.

• 2 out of 5Elle Duzan (Thegirlinbldg8)9 months ago

  As a new homeowner, I really wanted this process to go smoothly, and at first, it seemed like it would. When I spoke with Adrian, he was kind, understanding, and thorough—he pointed out issues that another roofer hadn’t, which gave me confidence in choosing Bondoc Roofing. Unfortunately, the customer service after that was disappointing. I had to wait a few weeks for approvals, and during that time, Matthew Gutierrez reached out a few times but then stopped responding. When I called the office, I was told someone would contact me, and eventually, Andy Cruz reached out. Andy was polite at first, but communication quickly became frustrating. He preferred texting, and even when he said he’d call back, I often had to follow up myself. I tried to be accommodating and stick to text since that seemed to work better for him, but I never felt fully informed about what was happening. Workers showed up and left without explaining what was done or what still needed to be completed. When I asked Andy, he said they weren’t finished and would need to come back—but no one ever communicated that directly to me. The same thing happened again the next day. I asked for photos and updates several times. Andy said he had sent them, but it turned out my email address had been misspelled. Once that was corrected, I did receive the photos. Still, the communication overall was disorganized and left me unsure what to expect. After it rained, I noticed a musty smell and was told to check the attic and vents that had been worked on. I texted Andy about it, and he said he’d send someone out, but that never happened. I followed up and even asked if Adrian could come by to check, and Andy said he’d arrange it—but again, nothing. At this point, I’m worried there may be a leak or problem with the work that hasn’t been addressed. Because of the lack of follow-up, I can’t confidently recommend Bondoc Roofing right now, though I appreciated Adrian’s professionalism in the beginning.

  Reply from the business

  Thank you for sharing your experience with us. We genuinely apologize for the lack of communication and the frustration you've encountered during the process. Your feedback is essential, and we will address these concerns with our team to ensure that our customer service improves. We understand how important transparency and timely updates are, and we will make the necessary adjustments to improve our communication. We appreciate your patience and hope to resolve these issues to your satisfaction.

• 1 out of 5Jason OatleyEdited a year ago

  Contracted Bondoc for a complete metal roof replacement ($90k job). From start to finish they were extremely professional. We did have some hiccups during the process (if you have ever dealt with a roofing crew then you know that they …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Jason, Thank you for your detailed and positive review of Bondoc Roofing! We understand that large projects like complete metal roof replacements can have their challenges, and we appreciate your patience and trust throughout the process. Ensuring your satisfaction and the cleanliness of your property is a top priority for us. We are dedicated to providing not only excellent workmanship but also long-term reliability. Your recommendation means the world to us, and we're here to stand by our work for years to come. Thank you for choosing Bondoc Roofing!

• 1 out of 5Michael HoganEdited a year ago

  This business has absolutely no respect for people or their time, and they are way overpriced. I recently had shingles replaced on my roof, and they left a lot of trash in my yard, including nails. Two nails ended up in my tires, and they have taken zero accountability. Their customer service is the worst I’ve ever experienced. Avoid this company at all costs!

  Reply from the business

  Hi Michael, Thank you for taking the time to share your feedback. We're truly sorry to hear that you were disappointed. Our team made every effort to provide exceptional service. We did three separate visits for magnet sweeps for a $600 repair that was done on the back of your home. Our team heavily discounted your repair twice for the flat tire and another for the inconvenience. We understand that even though we put our best foot forward, we did not meet your expectations and we are ok with that —The Bondoc Roofing Team

• 1 out of 5L2 years ago

  Quality of work is poor ( 3 different times , 3 different crews attempted to service my roof in a 2 week span. The services Requested, identified by video , photos and verbal descriptions were missed the first 2 times. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hello L! I'm sorry to hear about your experience. Based on the information that you have provided, we cannot recall your interaction with us. We'd love to connect with you and see what we can do to make your experience with us an enjoyable one. Please contact our office at 210.896.3209 and we will be happy to talk to you. Have a wonderful day!

• 2 out of 5Michael LawrenceEdited 2 years ago

  In my opinion I didn’t feel like a priority at all was quoted high initially. In my opinion they made it clear they didn’t want my business based on how long it took to lock in an appointment date and then the time it took to complete the job. I got frustrated and they tried to lecture me on my communication as if I were an employee. There are a Lot of options in San Antonio I feel better served Else where.

  Reply from the business

  Thank you for sharing your experience. We're truly sorry to hear about your frustration and any inconvenience you faced. We aim to ensure every customer feels valued and appreciated, and it's clear we missed the mark this time. We’re continuously working to improve our communication and scheduling process. We respect your decision and wish you the best with your projects in the future. Should you ever reconsider, we’d be more than happy to assist you.

• answering questions107
• polite staff65
• attention to detail61
• insurance process57
• estimate49
• fair pricing37
• hail damage repair20
• new roof installation9
• roof advisor5
• leak detection5

14 more of the 451 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Needham13 hours ago

  Work was outstanding, on-time with helpful workers.

  Reply from the business

  Thank you for the great review, Needham. We're thrilled to hear the team was on time, helpful, and that the work exceeded your expectations. We appreciate you choosing us and look forward to serving you again.

• 4 out of 5PAID 5 STER REVIEW PROVIDERa day ago

  I write positive review

  Reply from the business

  Thank you for the positive review and the four-star rating. We appreciate your feedback and are glad you had a good experience. We look forward to serving you again and hope to earn that fifth star next time.

• 5 out of 5Tengu Makuna day ago

  Bondoc Roofing provided very expedient and professional service from their customer service to the actual roofing repairs. It was an all-around successful experience and the pricing was more than fair. I highly recommend them for anyone who requires roofing repairs and replacement. If applicable, then I would give them 10 stars. Thanks Bondoc and until the next time, but fingers crossed that it won’t be necessary lol!

  Reply from the business

  Thank you for the fantastic 5-star review and for recommending Bondoc Roofing. We're thrilled our team provided expedient, professional service and fair pricing, and your "10 stars" comment made our day. We hope you won't need us again, but we'll be ready to help if anything comes up.

• 5 out of 5daniel maldonadoEdited 2 days ago

  Bondoc did a great job on our roof, and we truly appreciate how quickly they took care of our home when we had an active leak. The entire process was smooth and professional. We were especially pleased with how Andy took care of us and made sure everything was handled properly. I highly recommend Bondoc for any roofing needs.

  Reply from the business

  Five stars! ⭐⭐⭐⭐⭐ Looks like our service is rocking harder than a squirrel on a caffeine binge. Thanks for the stardom! 🐿️☕💫 …

• 5 out of 5Martha Gosnell4 days ago

  James and Andy were available to answer any questions I had. And were fast to respond. The work was done efficiently to the point that you can't even tell there was any work done. A+

  Reply from the business

  Thank you for the great review! We're thrilled to hear that James and Andy were so helpful and responsive, and that the quality of the work met your expectations. Your satisfaction is our top priority.

• 5 out of 5Willie Daniels Jr.Edited 5 days ago

  Had a great time working with Andy would recommend him to anyone who takes care of people make sure things are done, right Now see the five key

• 5 out of 5Rosemary Cantu3 weeks ago

  We recently hired Bondoc Roofing to install new gutters and upgrade our attic ventilation, and we couldn't be happier with the results. The crew was punctual, professional, and took the time to explain the entire process. Since the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your fantastic 5-star review! We're thrilled to hear about your positive experience with our punctual, professional crew and that the new gutters and ventilation are performing excellently.

• 4 out of 5Phillip Huffmana month ago

  The work done was great but so far the original issue remains unresolved. I wasn't sure until my ceiling dripped *again* yesterday. First time it happened after the repair, I thought it was a fluke due to very …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your feedback. We appreciate your recognition of the quality of our work despite the persisting issues. It sounds like a complex situation, but we are committed to addressing it effectively. Hoping for a swift resolution.

• 5 out of 5Crissy Gonzalez-Floresa month ago

  I HIGHLY RECOMMEND Bondoc Roofing for any roofing needs, whether repair or replacement. James and Andy were so great through the whole process - Fast, efficient and the best price. From start to finish every step was explained and I was …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We're thrilled to hear about your positive experience! Your acknowledgement of our efficiency and thorough communication truly highlights the quality we strive for. Thank you for trusting us with your project and for recommending our services.

• 5 out of 5Leonard Johnsona month ago

  Professional and very reasonably priced, not to mention quick. Helped with chimney flashing to fix leaks.

  Reply from the business

  Thank you for the excellent review! We're thrilled our san antonio roofing team could address your chimney flashing efficiently and affordably. Your satisfaction is our top priority.

• 5 out of 5Lydia Jimeneza month ago

  A superb job! I am very pleased with the work done! A very professional and courteous team. Exceptional work on the closet ceiling repair!! Ty for a great job!!

  Reply from the business

  Thank you for your 5-star review! We're delighted to hear you appreciated the professionalism and quality of our ceiling repair work. Your satisfaction is our top priority.

• 5 out of 5Cindy Hernandeza month ago

  Andy took care of our roof tune up, under our warranty. Great service! Very pleased! Thank you to Bondoc roofing

  Reply from the business

  Thank you for sharing your positive experience! We're thrilled to hear Andy provided excellent service for your roof tune-up. Your satisfaction is our top priority.

• 5 out of 5Ed Carlislea month ago

  did what said it would be and when and how. everyone was professional and business; cleaned up after themselves.

  Reply from the business

  Thank you for your 5-star review! We're glad to hear that our team's professionalism and commitment to cleanliness met your expectations. We take pride in delivering exceptional service and quality.

• 5 out of 5justin cooka month ago

  Aloha and Mahalo!

  Reply from the business

  Thank you for your 5-star review! We're thrilled you're pleased with our roofing services in San Antonio.

Roofing Company Services San Antonio can include inspections, maintenance, repairs, and replacement work depending on the condition and type of roofing system. Bondoc Roofing: San Antonio Roofing Company provides roof repair, roof replacement, roof inspections, roof maintenance, and storm damage services. Related exterior services include siding installation, siding work, gutter installation, and gutter replacement. Attic ventilation may also be considered when evaluating airflow within a property. A Roofing Company can inspect roofing components such as shingles, flashing, vents, and gutters to identify visible wear or damage. Roof repairs may address localized leaks or damaged areas, while replacement may be appropriate when a roof has extensive deterioration. Storm damage inspections can help identify issues following severe weather. The appropriate service depends on the property, roofing materials, age of the system, and extent of existing damage. A professional assessment can help determine the necessary scope of work. Driving Direction: https://maps.app.goo.gl/mUxW9bBiGAWUfNNa8 Service Area: https://maps.app.goo.gl/CpN2pZ78JDvA5bSx7 KGMID: https://www.google.com/search?kgmid=/g/11b6j3lcs5 Area Map: https://maps.app.goo.gl/ST5L85cjJE84eXmU936 mins agoLearn more

• Licensed

  “…Bondoc Roofing is licensed and insured, and we warranty all of…”

• Warranty offered

  “…Roofing Answers Blog FAQs Financing Warranty Reviews Videos Contact Now Hiring…”

• States years in business

  “…San Antonio for Quality Service With over 20 years of experience serving San Antonio and…”

• States a founding year

  “…Family Owned and Operated Since 2010 Trusted Craftsmanship Affordable…”

• Free estimates

  “…Reviews Videos Contact Now Hiring FREE INSPECTION Call Us! Schedule an Appointment…”

• Financing available

  “…2010 Trusted Craftsmanship Affordable Financing Options Over 1,000 Success Stories on Google…”

• 24/7 emergency call-out

  “…TX 78216 (210) 896-3209 Available 24/7 About Now Hiring The Shingle Ladies™…”

Their site also states: insured, family owned.