Rhino Roofers: San Antonio Roofing Company

8 of the 9 one and two-star reviews we hold, most recent first.

• 1 out of 5J T10 months ago

  Called for a quote a few years ago. They forcefully asked to speak to my husband to even talk about their services and come onsite for a quote, stating he had to be present when they came. Wasn’t married and they never asked if I was, just assumed. Promptly went with another company instead for my roof that was comparable in price and very customer friendly.

  Reply from the business

  Thank you for your feedback, JT. After thoroughly reviewing our records, we have no record of your interaction with Rhino Roofers. Because of this, we are concerned that there may be some confusion or misinformation surrounding your experience. We would be happy to discuss your concerns in more detail and address any dissatisfaction from several years ago in an effort to remedy it. Please give us a call directly at (210) 796-1878 so we can promptly assist. At Rhino Roofers, we take pride in clarity, honesty, and respect in every customer interaction. The situation you described does not reflect our values or the way we conduct business, and we welcome the opportunity to show you the standard of service we are known for today.

• 1 out of 5G La year ago

  I told the lady I had an emergency In which she proceeded to ask me all these detailed questions. After all that, she says they aren’t available till April 7th. I don’t understand how you don’t know your emergency availability and ask all these questions when she was told I needed someone tonight. Extremely unprofessional!

  Reply from the business

  Thank you for sharing your feedback, Gabby. We're truly sorry to hear that your experience with us left you feeling frustrated. We understand that you were facing an urgent situation and needed immediate assistance, and we regret that we weren't able to meet those expectations at that moment. Our receptionist team is trained to ask a few initial questions to better understand each caller's needs and match them with the right specialist. Unfortunately, due to the current high demand, our earliest availability was later than you hoped, and we understand how disappointing that must have been—especially in that moment for you. We take all complaints seriously and as opportunities to learn and grow. We would love the opportunity to speak with you directly and see if we can do anything to assist you now or in the future and make this right. Please feel free to reach out to us directly at (210) 796-1878 and ask to speak with a Rhino Roofers manager. We’re here to help however we can.

• 1 out of 5Susan DominguezEdited a year ago

  You do not get a new roof only a patch job. Not worth the cost or poor quality I was given one sheet of plywood and $500 worth of trim board. Total cost $16,000.00 still rotten parts clearly visible Like I said a patch job not a new roof extremely poor quality for the cost and lousy customer service….

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Susan, we will always be grateful for the opportunity to replace the roof on your rental home and its detached garage. And, we’re confident it looks great and will protect the buildings for decades to come. However, the pictures you are showing are not part of the scope of a roof replacement. Your pictures show exposed soffit under the eaves of your house (common in older homes) and fascia board which is a transition trim from roof to house (like a baseboard is a transition from floor to wall). However, we understand your disappointment as the part of the house that is most noticeable from the ground when you look up is the under-eave soffit and fascia board. Read below for a further definition of these components of your home, and who typically replaces or finishes out these areas of your home. Under the scope of a roof replacement, as we explain to all our customers prior to moving forward, we will remove all old shingles and underlayment, as well as all metal components, to get down to the bare decking. We then inspect the decking and fascia board to ensure they are sturdy and provide a nailable surface. Should there be any doubt or concern about a piece of decking or fascia board not being able to provide the required nailable surface, we will recommend replacing those areas. It is very rare that large parts of decking (or all the decking) need to be replaced as they have typically been protected from the elements by the pre-existing roof. As you stated in your review, we did replace a sheet of decking on your roof, at our cost, that was degraded due to having a leak in the pre-existing roof. There were no other areas of the roof that didn’t have a sturdy, nailable surface. If there would have been, we would have advised replacing additional sections at an additional cost. While we could have replaced the entire decking on your roof, it would not be advisable as it would have added another ~ $10,000 to the cost of the build and it was not warranted. On the fa

• 1 out of 5daracus100a year ago

  Completed the online form for an appointment request from Rhino roofing, got a called 2 days later from Kathleen on my voicemail. I called back when I checked my voicemail. A receptionist told me Kathleen would call me back and she never did. She actually told me in her voicemail that the number she provided me was her direct number and it wasn’t. My issue is Kathleen failed to call me back. I feel if you want customers, return their phone calls in a timely manner. I went with a different roofing company and glad I did. As they say first impressions are lasting ones.

  Reply from the business

  Thank you for sharing your feedback. We sincerely apologize for the negative first impression you had with our communication process. There was a systems issue that caused confusion between your online form submission and the follow-up communication afterward. We want to assure you that Kathleen’s number she shared was accurate. However, if our Client Success Consultants are on another call, we do have a dedicated service to answer assist with delivering messages promptly. Kathleen has let us know that she gave you a call back to extend her apologies for the confusion during the communication, as well. We appreciate you bringing this to our attention, as it helped us identify and resolve the system issue related to your contact information. We are glad to hear your roofing issue was ultimately resolved, and we wish you the best with your new roofing company. Thank you again for your review and the opportunity to improve.

• 1 out of 5RASABBIEa year ago

  I hired this company and they gave a great presentation about what they will do to repair my leaking roof. They came and said they performed the repair, so I paid them. The problem is when it finally rained the roof was leaking the same as before. I had to call several times before they sent someone out to check the repairs. They performed repairs on a section of the roof that was not leaking. They have not returned so I had to hire another company to repair what they failed to fix.

  Reply from the business

  Thank you for reaching out, Rasabbie. We take customer concerns very seriously and strive to provide top-quality service. However, we are unable to find any record of your name or the repair details mentioned in our system. We also checked under your previous Google profile username, Trevor, but could not locate you as a past customer. We are committed to ensuring our customers receive the best possible service. If you had work completed with Rhino Roofers, please reach out to our team at 210-796-1878 so we can investigate further and address your concerns. We would be happy to assist you.

• 1 out of 5Angela Salazar-Harta year ago

  I had a terrible experience with this company. Initially, we called Rhino to fix a leak in our roof, but we ended up adding a gutter installation as well. Unfortunately, both inspectors overlooked some rotted wood on our roof, which caused delays in the gutter project. I attempted to reach out to Kathleen to get the wood replaced and left a message, but after calling the customer service line twice, I was told my message would be forwarded to her. I waited over a week and a half for a response, which was extremely disappointing. After the recent rain, we discovered that the section of the roof they "repaired" was still leaking. We expected these repairs to be completed almost two months ago. Based on their poor workmanship and lack of customer service, I cannot in good conscience recommend Rhino Roofers.

  Reply from the business

  Hello Angela, First and foremost, I want to extend our sincerest apologies for the frustrations you experienced. It's clear we fell short in our service, and for that, we are truly sorry. We appreciate you bringing these issues to our attention. Upon receiving your feedback about the continued leak, we dispatched our crew to address and resolve the issue. We understand the importance of having a secure and fully functional roof, especially during unpredictable weather, and we are committed to ensuring that all components of our work meet the highest standards. Since the repair, we have attempted to reach you several times to confirm that everything is now in order, as your satisfaction is crucial to us. We are still waiting to hear back, and we are eager to ensure that you are completely satisfied with the final resolution. When you have a moment, please give us a call at your earliest convenience or provide a time when we can reach you. We are committed to making things right and restoring your confidence in our services. Thank you for your feedback, and we look forward to speaking with you soon.

• 1 out of 5Gilbert Camarilloa year ago

  I was told if you can't say anything positive, don't say anything at all... So I'll just let your future customers find out for themselves.

• 2 out of 5Megan LindseyEdited a year ago

  My husband mostly handles this matter. However, for the third or fourth time today ‘roofers’ came onto our property by hopping our fence, banging loudly, and either refusing to speak English or only being able to speak Spanish. They came without any notice, or supervision. They initially left the dump trailer behind (wasn’t supposed to), trash along our fence line (two days later still here), and today left even more trash than was left here before I arrived home from work (scattered across half an acre), and they (five men) hopped the fence with at least two large red gas cans, were on the roof (they were supposed to only get trash along the fence line), they left metal shards across the driveway which my children play in (this area is sand), there are a ungodly amount of nails here, and the person I spoke to Matt claims my husband who I was just prior on the phone with claims he got permission from him which is completely false. Get off your lazy butts and manage a team. If you’re not supervising them they should not be on the property. I told Matt if I see those five men on my property again they will be charged with trespassing. Absolutely disgusting behavior from Rhino roofing. Update: The owner has reached out directly to my husband. Has a conversation with him regarding the incident. Which was not only unsafe for myself and my children but also the sub contractors. We are a gun friendly household. When I saw men jumping my fence my first instinct is to protect my household. If it wasn’t for the fact I had my husband on the phone I wouldn’t have known the reason people might be on our property and that could have ended up being much worse than it was. The sub contractors have been fired and Matt is also receiving some additional much needed training. Furthermore an offer to my husband was from my understanding that the owner would take off $1500.00 for the cost of the roof and retraining for Matt and that they will no longer employee any of the sub contractor

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We sincerely apologize for the experience you and your family have gone through, Lindsey. It does not reflect the standards we hold ourselves to at Rhino Roofers. Your feedback highlights several concerning issues, and we're committed to addressing them immediately. We will thoroughly review how this situation was allowed to occur and take the necessary corrective actions to ensure it doesn't happen again. We strive to manage our teams with the utmost professionalism and respect for our customers, their properties, and their neighbors. It is clear we missed the mark here. We will contact you personally to extend our apologies and work to make things right. If you’d like, please give us a call at 210-361-7663 so we can expedite a connection and resolution. Thank you for bringing this to our attention.

• inspection242
• roof replacement206
• answering questions180
• thoroughness88
• courteous staff84
• clear explanations64
• easy process39
• informative staff38
• new roof38
• no pressure sales14

14 more of the 432 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5E Ma week ago

  Juan T and his team were amazing. I am truly grateful we chose this company. They worked with our insurance, kept in constant communication, made the payment process easy, and took hundreds of pictures plus videos the whole way through the reroofing process that we could view in real time. They finished the entire tear off and reroof in 10 hours, working straight through from 6am to 4pm. Cleaned everything so well you'd never know they were there. What an incredible company the whole way through. I cannot recommend Rhino Roofing enough! Even our next door neighbor is going to use them next after seeing the great job they did for us. Thank you, Juan and team!!!

  Reply from the business

  Thank you so much for your incredible review! We're honored you chose Rhino Roofers and are thrilled to hear Juan T. and the team exceeded your expectations throughout your roof replacement. We're glad the insurance assistance, consistent communication, real-time photo and video updates, and efficient one-day installation made the process smooth and stress-free. It's especially rewarding to hear our cleanup and workmanship left such a great impression—and that your neighbor has decided to trust us as well! We'll be sure to share your kind words with Juan and the entire team. Thank you again for your recommendation and for trusting Rhino Roofers with your home!

• 5 out of 5Miguel Gutierreza week ago

  Juan Trejo was great to work with. He kept us up to date on all repairs and met all work time lines. Highly recommended.

  Reply from the business

  Thank you, Miguel! We truly appreciate your five-star review and your recommendation. We're so glad to hear Juan kept you informed throughout the project, met every timeline, and made the entire process a positive experience. Providing quality workmanship, dependable communication, and delivering on our commitments is what we strive for every day. Thank you for trusting Rhino Roofers with your home, and we're always here if you need us in the future!

• 5 out of 5Mauricio Martinez2 weeks ago

  I had a great experience working with Juan T. and the team at Rhino Roofers. Juan was very professional, knowledgeable, and took the time to explain the entire roofing process from beginning to end. You can tell they genuinely care about …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you, Mauricio! We’re glad to hear Juan T. took the time to explain the roofing process clearly and made your experience a positive one. Professionalism, honest communication, and quality workmanship are important to our entire team. We truly appreciate you trusting Rhino Roofers with your new roof in San Antonio and recommending us to your friends and family!

• 5 out of 5Alexia Anderson2 weeks ago

  Amazing experience with Rhino Roofers from start to finish, and they did excellent work on our roof! I would highly recommend them!

  Reply from the business

  Thank you, Alexia! We’re thrilled to hear you had a great experience from start to finish and are happy with the quality of your roof. We truly appreciate your recommendation and your trust in Rhino Roofers!

• 5 out of 5Duke The Dog2 weeks ago

  The process was great from start to finish! Everything was explained, they sent photos during the roof replacement and they worked my insurance. A+

  Reply from the business

  Thank you so much for your five-star review! We're thrilled to hear you had a great experience from start to finish. Providing clear communication, explaining every step of the roof replacement process, sharing progress photos, and helping homeowners navigate the insurance process are all part of the service we strive to deliver.

• 5 out of 5Claudia Moreno2 weeks ago

  Víctor and his crew were absolutely amazing ! They worked effectively, completed the project within one day, incredibly respectful and such hard workers. Victor communicated every step of the way, updates after every phase, explained every detail to me. Victor and his team are the true rockstars! The office staff at Rhino is great to work with as well, very flexible and detailed. Thank you Alison !!! I cannot recommend Rhino Roofers enough ! This is the company you want to trust with your biggest investment

  Reply from the business

  Thank you so much, Claudia! We’re thrilled to hear Victor and his crew completed your project efficiently, treated your home with respect, and kept you informed every step of the way. We’ll also be sure to share your kind words with Alison and our office team. Your trust and recommendation mean a great deal to everyone at Rhino Roofers. Please reach out anytime we can help again!

• 5 out of 5Ben S2 weeks ago

  Juan T was the best.

  Reply from the business

  Thank you, Ben! We’re glad Juan T. provided a great experience and helped with your storm and wind damage roof repair. We appreciate you choosing Rhino Roofers and sharing your feedback. Please reach out anytime we can help again!

• 5 out of 5Gabe Ramos3 weeks ago

  Rhino roofers were quick, efficient and professional. Juan T. and team made the process easy.

  Reply from the business

  Thank you, Gabe! We’re glad to hear Juan T. and the team made the process quick, efficient, and easy from start to finish. We truly appreciate you trusting Rhino Roofers with your home in San Antonio. Please reach out anytime we can help again!

• 5 out of 5Michelle Cantua month ago

  We had an amazing experience with Rhino Roofers. The entire process went smoothly and quickly. All of the crew members were polite and professional. The roof is beautiful and has really enhanced the overall appearance of our home. Bill …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for your wonderful review, Michelle! We’re thrilled to hear you had such a smooth experience from start to finish. It’s great to know our crew was polite and professional, and that your new roof has enhanced the overall look of your home. We’ll be sure to share your kind words with Bill as well. Thank you for trusting Rhino Roofers and for recommending us to your family and friends here in San Antonio!

• 5 out of 5Kal Katzera month ago

  I've heard a lot about how good this company is from several people now and the one guy I have heard it from was jordan leal. I've seen work done from these guys and it looks and works great so y'all go check them out!!

  Reply from the business

  Thank you, Kal! We truly appreciate your five-star review and your recommendation. It means a lot to hear that you've consistently heard positive things about Rhino Roofers and that the quality of our work has left such a strong impression. We're especially grateful for your kind words about Jordan Leal and the team. Providing excellent communication, quality workmanship, and a great customer experience is what we strive for on every project. Thank you again for your support and recommendation. We're always here if you or someone you know ever needs roofing services!

• 5 out of 5Betty Lou Gamez-Fiela month ago

  It was a great experience. I will highly recommend Rhino Roofers for an inspection. Chris G. is awesome!!

  Reply from the business

  Thank you, Betty Lou! We truly appreciate your five-star review and recommendation. We’re so glad to hear you had a great experience with your roof inspection and that Chris G. made such a positive impression. We’ll be sure to share your kind words with Chris. Thank you for choosing Rhino Roofers, and we’re always here if you need anything in the future!

• 5 out of 5Katie Morfina month ago

  Andres came out to inspect our roof. He was diligent and helpful. Definitely recommend to any one thinking that have any type of roof issues.

  Reply from the business

  Thank you, Katie, for the wonderful recommendation! We're so glad to hear Andres was diligent, helpful, and provided a thorough roof inspection. Our team is committed to giving homeowners honest guidance and helping them understand the condition of their roof without any pressure. We truly appreciate you recommending Rhino Roofers to others in **San Antonio**, and we're always here if you ever need us again!

• 5 out of 5Hilda Samudioa month ago

  I appreciate everything Richard did today even though the homeowner was not a happy person today. I am the tenant Hilda and I appreciate Richard doing an excellent job.

  Reply from the business

  Thank you so much for your thoughtful review, Hilda. We truly appreciate you taking the time to recognize Richard's hard work and professionalism. Even in challenging situations, our team is committed to treating everyone with respect and providing the best service possible. We'll be sure to share your kind words with Richard. Thank you for trusting Rhino Roofers, and we're grateful we had the opportunity to help you in San Antonio.

• 5 out of 5Juan Trejoa month ago

  The employees at the company are people who clearly care about their work. They communicate very well throughout the entire roofing process. They gave me financing for the roof with low payments. Thank you.

  Reply from the business

  Thank you so much, Juan, for your excellent review! We're so glad to hear that our team kept you informed throughout your roofing project and that we were able to help you find a financing option that fit your budget. Providing clear communication and making the process as easy as possible is always a top priority for us. Thank you for choosing Rhino Roofers for your San Antonio home. We'll be here if we can ever help you again!

Nothing feels better than hearing a customer say, “Juan T was the best.” At Rhino Roofers: San Antonio Roofing Company, we work hard to make every job simple and stress-free, whether you searched for roof repair near me or roofing contractor near me. Homeowners in San Antonio, Boerne, and New Braunfels call us for roof repair after summer storms, and we also handle full roof replacement when it’s time for a fresh start. If you’re comparing a roofing company for a new roof installation, we’ll walk you through the options and help you choose what fits your home and budget. Ready to protect your home with a trusted roofing contractor? Contact Rhino Roofers today to schedule your roof inspection and get started.18 hours agoLearn more

• States years in business

  “…Generally speaking, if your roof is more than 20 years old, it is usually better to replace…”

• Financing available

  “…on all roofing systems Affordable Financing Options and Military Discounts Delivering…”

Their site also states: free estimates.