Steele Roofing LLC

All 5 of the one and two-star reviews we hold for Steele Roofing LLC, most recent first.

• 1 out of 5Jim MorganEdited a year ago

  Was recommended by my brother. First time I should NOT have listened to him!!! Cody Gibson was terrific throughout the entire project, easy to work with and very Honest young man. The problem is Cody’s authority was limited. However, before this Co. claims I was not a customer, I was!! Let’s see - Roofing Crew: Drinking on the job - Destroyed my Gutters - Destroyed a $20,000.00 Pergola - Destroyed Spider Mister System - Gutter Helmets taken from my property although Steele Roofing was instructed to leave them here (never seen again). Water Leak that Steele Roofing claimed they didn’t have to repair since they had not been paid in full although the job was far from complete. Numerous follow-ups Required due to the lack of attention to details. Most if not All follow-ups could have been avoided had a daily inspection been performed. This job was sold to Steele Roofing in February 2020 and it is now October 2020 and Gutters, Gutter Helmets and Pergola remain unfinished. Very disappointed. Would NOT RECOMMEND. Jim Morgan Mineola, Texas Update: We recently had to replace the entire A/C unit in our attic. Upon the replacement process the LICENSED and HIGHLY Qualified HVAC technician commented on the excessive temperature in our attic. He went on to suggest exhaust turbines or better yet RIDGE VENTS.I explained that our roof was replaced recently by Steele Roofing and they did install Ridge Vents. He pointed out that ridge vent outside portions were in fact installed, thus giving the appearance of “installed ridge vents”. Upon further examination the only opening in my roof was about the width of a circular saw blade. Yes it’s been a couple years since Steele Roofing worked out here but it’s never too late to recognize the unacceptable results of this company. We were in the process of replacing all vinyl siding at the time of this roof job and since Ridge Vents were SUPPOSED to be installed we removed the gable vents. Now we are having to take alternative measures t

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for taking the time to leave your feedback, however certain details of your review are a bit skewed. The purpose of a review is to review a business, not to leave out key details of the review. So we will take the time now to fulfill the lack of details allowing the review to have its full potential. We did a roof for both your brother and sister and of which were both pleased. The drinking accusation: we were not aware of this nor did Cody see them drinking, the box that was seen could of came out of their trash trailer or such but we have no physical evidence of such. We also no longer use the crew since mishaps happened on your project. Gutters: The gutters were not damaged upon initial detach, the gutters had been moved from their original resting point and could of been dented at that point but after speaking to our gutter crew they were not aware of damaging the gutters. We did however reach an agreement with you to pay for gutters and allow you to hire your own gutter people to complete that trade. The gutter helmets also were paid back to you by agreement since you wanted to keep the helmets that we were paid by your insurance to remove and take. We were not told you wanted to keep the helmets until after they were gone since you didnt know when our gutter team was coming. We tried to get them back but was unsuccessful which is why we paid you for them. Spider mister - this item was by far not destroyed, it was installed behind the fascia and had to be removed to complete other work. There was a few pieces broken that could easily be replaced on an old system, again of which was replaced by the company whom installed them. Pergola - the pergola was not destroyed either, a small section of it collapsed and could of been repaired, however some of the peices are no longer made to the same size or spec so we decided to pay for the entire pergola to make it right when we could of only paid for the repair. Water leak - As soon as you called Cody ab

• 1 out of 5Kim ClayEdited a year ago

  Poor communication and pricing!

  Reply from the business

  Now that you edited or updated your review, this should still not be a 1 star since we didn’t do anything wrong, we did the exact scope of work that YOU agreed too and price along with free material and labor on the turbine replacement. Pricing was not 1 star since you agreed to it and what was bad about the communication? We do have proof off all communications showing otherwise. So once again, Ill give you a chance to remove this false review or we will take other measures.

• 1 out of 5Tyler Wade2 years ago

  Called them twice within two weeks to get someone to come a take a look at the damage on my roof and never received a call back. Ended up call Dickson Roofing and they had someone out the same day.

  Reply from the business

  We looked into our system and it appears the file was marked closed and noted that we were unable to reach you back to set up something. We hate that you had a bad experience based on bad communications on both ends based on this information. We don’t really agree on the review since we were also unable to make contact with you as well.

• 1 out of 5Chad Elias4 years ago

  After putting down a $20,000 deposit to replace our roof at our child care center in East Texas, we waited months with no updates on the start. Once the project started and was completed, we asked to see a copy of the warranty before final payment. The owner refused vehemently to send the basic language of the warranty before final payment was made. He had no problem keeping our deposit for months, but couldn’t extend the smallest amount of professional courtesy to us.

  Reply from the business

  Thank you for taking the time to leave us a review! However, reviews are only beneficial to other viewers if the review is 100% truthful and accurate, which is not the case in this situation. You have failed to mention other key details but I will fill in the blanks for you so other readers can see the full story. This was a large metal job that required a special coil of metal be ordered. Due to Covid and crazy shipping delays we were at the mercy of the shipper and it was out of our control which we did communicate. We also even came out to the property to patch the leaking area while we waited for materials to arrive. It’s not that we refused to issue the basic language of the warranty, the full warranty was requested before payment would be released. We had a contract in place for the job which yields its own languages for payments and warranty. The agreements state that the signing party agrees to the terms, which was to pay immediately upon completion of said trades. Which took a month by the way to receive and only after we demanded payment. This became a breach of contract and since we had no idea when payment would arrive so we respectfully declined to issue warranty until payment was received, which is a term of the agreement. With that being said, the very second we were in receipt of final payment we issued both warranties that were promised. We also even performed some work on a shed which was not on the scope of repair but yet it was a kind favor we did out of the kindness of our hearts.

• 1 out of 5Ray Davids6 years ago

  There's a roofer named John. And he harassed us and didn't leave after we've asked several times for him to leave the property. He told us we have damage to our roof. And he caused damage on purpose. And now the Insurance won't cover our roof anymore until fixed from our own pockets. STAY AWAY FROM STEELE ROOFING!!

  Reply from the business

  As much as we would hate to see a negative review on our listing, there are a few issues with this that we cant seem to grasp. This name is not in our job database which any and all people are. John doesnt go out and run leads, therefore making this review seem un-realistic. Steele Roofing does not cause damage on roofs we inspect nor do we harrass customers. With nothing adding up about this review we feel that it is a false (fake) review as this is not a name of anyone we have delt with.

• insurance claim assistance21
• new gutters17
• answering questions17
• respectful staff10
• hail damage repair7
• metal roof assessment5
• honest roofing company3
• new roof installation3
• shed roof replacement2
• free inspection2
• knowledgeable owner2

14 more of the 168 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Niketa Renee2 days ago

  John Steele is a man of integrity, honor, and has heart of gold. He is very professional man who makes sure the work is done in excellence. He uses the best, top quality parts. He was really quick to respond and resolve the issue. His crew came out and worked hard. My roof is perfect! I’m forever grateful! If you want the job done right, call John Steele Roofing today!!

  Reply from the business

  Wow, what a heartfelt review! We're so glad to hear you had such a positive experience with Steele Roofing & General Contracting LLC and that the work met your expectations. Thank you for recognizing the professionalism and dedication of our team. It means a lot to know that you’re happy with your roof. We truly appreciate your recommendation and hope we can help you or your friends in the future!

• 5 out of 5Calvin Stubblefield2 days ago

  They they were able to come out quickly after getting in contact them and gave us a great price. I would recommend them.

  Reply from the business

  It's great to know our quick response and pricing met your needs. Thank you for sharing your experience with Steele Roofing & General Contracting LLC. We appreciate your recommendation and are glad we could help.

• 5 out of 5Dennis Harrell3 days ago

  The damaged steel ridge row was replaced. They arrived early and did a great job.

  Reply from the business

  Glad to hear the repair was handled efficiently and everything went smoothly. Thanks for choosing Steele Roofing & General Contracting LLC and sharing your experience. We appreciate your feedback and hope to help if you need anything in the future!

• 5 out of 5Greg MalkochEdited 3 weeks ago

  Grate work worth every penny

  Reply from the business

  Really glad you felt the results matched your investment, Greg. Thank you for choosing Steele Roofing & General Contracting LLC and for sharing your feedback. We appreciate it and hope to work with you again in the future!

• 5 out of 5Bob Waldrona month ago

  Did an excellent job replacing our roof. Good communication, polite and courteous and efficient workers.

  Reply from the business

  We really appreciate your feedback, Bob. It's great to know the roof replacement went smoothly and you felt well informed throughout the process. Thank you for trusting Steele Roofing & General Contracting LLC with your project. We're grateful for your recommendation and would be glad to work with you again in the future.

• 5 out of 5Al Davenporta month ago

  Great roofing company! Very knowledgeable with a “can do” attitude. Always on time. Handled insurance company with any questions or issues. They changed out the roof. Took care of gutters. Also handled our patio awning that had hail damage. Most importantly they are honest folks to deal with.

  Reply from the business

  We’re glad everything from your roof to gutters and awning was taken care of smoothly. Thank you for highlighting our team’s reliability and the way we assisted with the insurance process. Your feedback about our honesty and dedication truly means a lot to everyone at Steele Roofing & General Contracting LLC. We appreciate you choosing us and hope to work with you again whenever you need us.

• 5 out of 5Robert BassEdited a month ago

  They did an excellent job. Very professional and finished ahead of time. Thank you Steele Roofing

  Reply from the business

  Appreciate your feedback, Robert! We're glad the project was completed quickly and met your expectations. Thank you for choosing Steele Roofing & General Contracting LLC, and we hope to work with you again in the future!

• 5 out of 5Donna BassEdited a month ago

  Great company great people. Fantastic job and ahead of schedule

  Reply from the business

  Donna, your feedback means a lot to us. We're glad you were pleased with our team's work and that everything was completed ahead of schedule. Thank you for choosing Steele Roofing & General Contracting LLC, and we appreciate you taking the time to share your experience.

• 5 out of 5Al Grebliunasa month ago

  Very good roof and chimney repair work. Crew arrived on time as scheduled and did a great job.

  Reply from the business

  We appreciate you sharing your experience, Al. It’s great to hear the team was prompt and provided the roof and chimney repair you needed. Thank you for choosing Steele Roofing & General Contracting LLC. We’d be glad to help again in the future!

• 5 out of 5Courtney Wickham2 months ago

  Excellent experience from start to finish. Carter Fields was professional, thorough, and took the time to explain everything clearly. The repair work was completed quickly and with great attention to detail, and the price was very …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We appreciate you sharing your experience, Courtney. It's great to hear the repair process was smooth, thorough, and clearly explained. Thank you for recommending Steele Roofing & General Contracting LLC and for trusting us with your roofing needs. We’d be happy to help again should you ever need us in the future!

• 5 out of 5Tucker Daughtry2 months ago

  Great job John is great!

  Reply from the business

  We appreciate your feedback, Tucker! It's great to hear your experience went so well with our team. Thank you for choosing Steele Roofing & General Contracting LLC, and we would be happy to work with you again in the future.

• 5 out of 5Bryan Allen2 months ago

  I reached out to Steele Roofing for a minor repair after some shingles delaminated and blew off. Knowing they are one of the top RCAT-licensed companies in the Tyler area, I expected good service, but I was blown away when they came out the exact same day I called! Carter arrived promptly, was incredibly helpful, and completed the repairs quickly. He even performed a thorough, full-roof inspection while onsite. I will absolutely use them for any future roofing needs and highly recommend them to my friends and neighbors.

  Reply from the business

  Bryan, it means a lot to hear your feedback. We’re glad the repairs and inspection were completed so quickly and that our team could provide the prompt service you needed. Thank you for trusting Steele Roofing & General Contracting LLC with your roof, and for recommending us to others. We’d be happy to help with any future projects!

• 5 out of 5Keith Bell2 months ago

  If you have roofing issues these are the people to contact to get it corrected. Carter Fields was a great help and very knowledgeable. They treat veterans with respect and are reasonable when it comes to pricing for work requested. When it comes to roofing these people are the A-team.

  Reply from the business

  We really appreciate you sharing your experience, Keith. We're glad our team could provide knowledgeable support and respectful service, especially for veterans. Thank you for choosing Steele Roofing & General Contracting LLC and recognizing the efforts that go into making things right. It means a lot to us to be considered your go-to team for roofing needs, and we'd be happy to assist you or your friends again in the future.

• 5 out of 5Teresa Nowland2 months ago

  They put customer service back in the business place. I felt like they went up and above working with our insurance company. They kept us informed throughout the process. We would recommend them if you are looking for any type of roofing or new gutters.

  Reply from the business

  Teresa, it means a lot that you noticed our attention to service and communication throughout your project. Your feedback about our work with your insurance company and keeping you updated really stands out. Thank you for recommending Steele Roofing & General Contracting LLC. We truly appreciate your support and would be glad to help you or your friends in the future.

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• Licensed

  “…Licensed and insured, we adhere to the highest…”

• Family owned

  “…ON Steele Roofing Company: Your Trusted Family-Owned Roofing Company in Tyler, TX Our…”

Their site also states: insured.