Cable's Roofing

8 of the 16 one and two-star reviews we hold, most recent first.

• 1 out of 5Cynthia H.9 months ago

  I called cables to come out and fix my roof. They destroyed my roof and never fixed it. When I called the front desk staff was very rude and unprofessional. The owner refused to speak with me. DO NOT USE CABLES ROOFING! Unless you want your roof destroyed. 0 stars if I could.

  Reply from the business

  Hi Cynthia- we do not have record of you as a customer. We would like to resolve your concern. Please contact us at 903-581-5599.

• 2 out of 5Jake Vickersa year ago

  I gave the 2nd star because they finally finished the job after 1 year and 16 return trips. That is not an exaggeration - the job was completed on it's birthday. I'd caution anyone using this company unless you can and are able to inspect the work yourself. And go over the invoice line-by-line to make sure it is accurate. I signed a contract in May, gave them a big check, and by November work still had not started. I understand the Decra order took some time, but the standard R-panel could have been started anytime - even Lowes had that on that shelf. The Decra roof installation didn't start until I kept calling after 6 months of waiting. I suspect they had not even ordered the materials until I started complaining. The installation of the Decra roof itself took 3 days. I only called them back to put some flashing on one spot where they forgot to install it after the project manager inspected it. Next came the R-panel roof on the carport and pool house - I had to have them back 16 separate times to fix issues with their installation. Everything from not installing flashing which left a big gap and allowed a squirrel to build a nest in my attic over my office (took weeks for the smell to go away), to installing the R-panel with the lap facing uphill so water would flow INTO the attic - water was pouring out of the soffit! See my video where I was trying to figure out why water was leaking behind the fascia board - it was because my soffit was full of water only days after having the roof replaced. Their fix was to come out and caulk it instead of putting the lap under the other panel as it should have been done during installation. Another "repair" was to shove 6" or so of R-panel up under the R-panel which they had not run all the way to the drip edge - this was to fix the issue with rain running behind my gutter instead of into it (see the picture with the new panel under the older one). I called to let them know that while it did not leak, it was not the quality

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We sincerely apologize for the experience you had with our company, it is not typical of how we conduct business. Though there were factors outside of our control as you mentioned, there were many within our control and your project should not have taken as long to complete as it did. We have put safe guards in place to ensure that this will not happen with future clients. We appreciate your business and apologize for the any frustration.

• 1 out of 5Clinton Trncak2 years ago

  $1200 estimate to do a 20 minute roof leak job...YOU PEOPLE HAVE GOTTEN GREEDY!!!!!!!

  Reply from the business

  Hi Clinton. Thank you for making us aware of the repair price that was quoted to you. We will look into your proposal to make sure you were quoted a fair price for the work scope that your project entailed. If you were not, we will be happy to re-propose the bid amount. In the future, you can always call the office and speak with management so we can look into our pricing to make sure our estimators are quoting accurately. We do not price gouge so I will get to the bottom of this.

• 1 out of 5Alex Aylsworth2 years ago

  Won’t fix the area they repaired incorrectly. Workers said they shouldn’t have quoted the job because a patch won’t work. For over $8000 to seal a side of the roof with a guarantee of 5 years was a lie to get the job. After 2 years of complaining about the leaks I now have to replace the whole roof to repair the damage to the decking. Wouldn’t recommend this company to my enemies.

  Reply from the business

  Hello Alex. We are sorry for your experience with this property. We have reports that the entire surface area of the building is leaking. The leak is not occurring only from the area we worked and contracted in 2022 for $5,141.88 repair. You opted to have Cable's to do a roof repair in one area of the building but that of course would not make your entire roof water tight. We have continued to come out and assess the water that is still coming into your building and have noted that it is still leaking in several areas where Cable's has not worked. As we stated earlier on the phone with you this morning, we are happy to give you a quote for a full roof replacement, which was originally proposed and sent to you in in November of 2022.

• 1 out of 5Vital Properties3 years ago

  Ignored my no trespassing sign came to my front door knocking on it and left a door hanger. Will be reporting to the police for trespassing. Don't break the laws while soliciting.

  Reply from the business

  First off, we would like to apologize that this occurred. Please contact our office at 903-581-5599 so we can be provided your address to see who overlooked your sign. We train our team specifically not to be high pressure sales reps so we would like to get more information about the situation so it does not happen again. Cable's always enforces following city ordnances, laws and signs posted around people's personal properties. We appreciate you letting us know and would like to correct this behavior. Please call us at 903-581-5599.

• 1 out of 5Angela Wiggins3 years ago

  WOULD NEVER USE AGAIN! Numerous calls to both of the owners and not a single one returned. The poor receptionist was so embarrassed every time I called. After repairs and call backs the roof still leaks casing sheetrock damage. AVOID AT ALL COST

  Reply from the business

  Hi Angela I am sorry to read this review however we do not have you as a customer in our database. Please call our office at 903-581-5599 and speak directly with Macy Cable to provide us with more information. She is expecting your call and anticipating gathering more information about this matter with you.

• 2 out of 5S TEdited 3 years ago

  Called for roof inspection/ replace quote back on november 4th or 5th. It was a saturday so the answering lady took my call. And said i will be called back Monday or tuesday. No call yet as of the 27th. Maybe i got lost in paperwork or maybe i was just the small fish this go around

• 1 out of 5Stephanie Roehr3 years ago

  These are the nicest people you will ever meet. Unfortunately it's been almost 7 months since a huge tree fell on my roof and demolished parts of the 2 north bedrooms. The roof work has still not been done and I'm not sure why. We did have "tiles" instead of shingles and I understood these would take longer to get, but 7months? The roof still leaks and they have been out a number of times to put a tarp over the area, but you know how the East Texas rain and windstorms are and it never works for long. Now the water is coming again through the roof and damaging the ceiling of the newly rebuilt bedrooms. We basically can't do any further work until the roof is done... They keep telling us they will take care of me and everything is in the "mill", but I've lost my faith. Nice just doesn't cut it. I'm sorry but I would not choose Cable's again. Que pasa?

  Reply from the business

  Hi Stephanie! We are truly sorry about how long this all has transpired. When you called us in April to respond to the tree falling on your home, we were very quick to get out there. From April to June, it became apparent to Cable's that your insurance company was not paying enough for your repairs. While we were communicating with your insurance company about the true cost for remodel, this conversation took from June to August to get some resolve. We agree that this took far too long. Once you decided to handle your remodel a different way due to how the insurance company was "cooperating", Cable's and you all agreed to have us handle the roof only. This revised work scope was discussed and once your add-on was completed, we moved forward in October, getting a formal contract signed for just that roofing portion. As you mentioned, we ordered the material and it took a few weeks for that to arrive to our supplier's warehouse. As of 2 hours ago, it arrived. We are working on lining out the appropriate installers as this is a specialty roofing system. We sincerely apologize that this has taken so long to bring to resolution to you. We are eager to get you taken care of as well. On the front end of this claim, we could have pushed your insurance company a little harder to bring you to resolve and we apologize for that as well. We truly appreciate your business.

• inspection35
• answering questions26
• courteous staff15
• insurance claim assistance15
• new gutters14
• hail damage repair13
• metal roof7
• new roof installation7
• shingle replacement2
• quick estimate2

14 more of the 367 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Eddie Longa week ago

  Jeremy did a Great job…..professional and courteous and respectful . He removed the power vent and added 2 wind turbines.

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  This is wonderful! Thank you for the kind review!

• 5 out of 5Greg Smith2 weeks ago

  Was very much impressed with Riley. He answered all my questions and my concerns. He is a very valuable asset to your company

  Reply from the business

  Thank you! He is certainly an asset! :-)

• 5 out of 5Grant Thomasson3 weeks ago

  My review is connected to Michael Johnston. Michael is the reason we are Cable's customers. He is always prompt, polite and responsive. He goes above and beyond what is expected and is an absolute ambassador for your business. He is the best!

• 5 out of 5Sarah Fair3 weeks ago

  A storm blew off our chimney cap. Cables came out the same day I called to inspect it. With 2 working days it was completed. The men who completed the work did the job correctly and in a timely manner. They were very respectful . We have always had a good experience with Cables Roofing.

  Reply from the business

  Wonderful! This is what we aim for! Thank you!

• 5 out of 5Jessica Jakaboskia month ago

  Cable's roofing from the first time meeting our sales rep Nick( who was the kindest gentleman ) to the very end of our roof being completed was a terrific experience. Nick spent an incredible amount of time with every detail of the hail …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  What a wonderful review. We appreciate you taking the time to leave us a review. This is exactly what we strive for. :-)

• 5 out of 5Jennifer Zimmermana month ago

  We researched and interviewed 3 different companies as we began the process of getting a new roof. Both my husband and I feel truly blessed to have chosen Cable’s to replace our 20+ year old roof. Tommy stayed with us through every step of …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for this wonderful review. We are happy we could be there for you all through this process! We are always a phone call away! :-)

• 5 out of 5Loria month ago

  We had a great experience working with Cables. Thoroughly and professional service!

  Reply from the business

  Wonderful! Thank you for taking time to leave us a review. It really helps our company. :-)

• 5 out of 5Trina Tompkins2 months ago

  I highly recommend Cables roofing. From the first phone call with Kaitlin to the service visit with Michael, everyone was professional, friendly, and genuinely helpful. Kaitlin was kind and easy to work with, and scheduled me very quickly too get that leak fixed. Michael came out to inspect the roof leak after a heavy rainstorm and was fantastic. He was honest, knew what he was talking about, and took the time to explain what was going on where I could easily understand it. What I appreciated most was that he focused on helping me understand the issue rather than trying to pressure me into a big sale. He was straightforward about the condition of my roof, answered my questions, and treated me with respect. What stands out about Cables is that they feel like real people who care about their customers, not a large corporation looking for the next sale. Their communication, professionalism, and customer service were excellent, and I would not hesitate to use them again or recommend them to others.

  Reply from the business

  Wow. Wonderful review! Sounds like our hard work is paying off! We appreciate you taking time to leave such a great review!

• 5 out of 5The Copper Stamper2 months ago

  Replaced siding and rotten beam. Performed excellent high quality work. Professional and good to work with. Highly recommended.

  Reply from the business

  Thank you so much. We enjoyed working on your project!

• 5 out of 5Cheryl McWilliams2 months ago

  Great team to work with! Always very responsive to any question we had. They took care of all paperwork with our insurance company and kept us very informed thru each stage of the process. They did a great job and cleaned up before they left each day. Would definitely use them again!

  Reply from the business

  Thank you for this wonderful review. We really care about our customers.

• 5 out of 5Sarah Kent2 months ago

  I was in contract to purchase a home. I needed a roof inspection and called Cables Roofing. They were amazing to work with. They got out to inspect the home in a timely manner and gave me a detailed inspection report of the roof. Highly recommend their services!

  Reply from the business

  Thank you so much for this wonderful review!

• 5 out of 5John H2 months ago

  We had a leak that was difficult to locate. Andrew and Jeremy spent days working hard to find and fix the issue. Very professional and sure to make sure everything was done correctly

  Reply from the business

  Wonderful! Thank you for the kind review! It really helps us out. :-)

• 5 out of 5Richard Powers2 months ago

  Service during the whole process was amazing. They made sure I got my insurance discount for the existing year and on my renewal as well. And, they are local. No Storm troopers here :)

  Reply from the business

  Amazing! Thank you, Richard! We are happy to help!

• 5 out of 5Katie Piontek3 months ago

  We had a great experience with every worker in this company. They gave us an estimate right away, went over the contract thoroughly with us, helped us through the insurance side of things to get as much covered by our insurance as possible, …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you Katie! When we get reviews like this, it shows our hard work paying off!

• States years in business

  “…That’s why, for over 25 years, East Texas homeowners have trusted…”

• Free estimates

  “…Schedule Your Free Inspection Our friendly team is standing by and…”

• 24/7 emergency call-out

  “…0 1 2 3 2 1 6 3 0 1 4 1 / 0 1 2 7 1 1 Emergency Service - Our emergency response team is…”

Their site also states: states a founding year.