SouthShore Roofing & Exteriors

8 of the 25 one and two-star reviews we hold, most recent first.

• 1 out of 5Bobby Krezanowski2 weeks ago

  Brad Wallace This company is posting in local community Facebook groups that it is acceptable to ignore “No Soliciting” signs if they think they have something important to say. That’s incredibly disrespectful to homeowners. A “No Soliciting” sign means exactly that—it isn’t an invitation to decide whether your sales pitch is an exception. Many people work from home, have babies or young children sleeping, work night shifts, or simply don’t want unsolicited visitors. Ringing the doorbell multiple times and pounding on the door like you’re the fuzz because you believe your visit is justified is inconsiderate. Respect homeowners’ wishes and move on to the next house. A company that openly promotes ignoring clearly posted signs doesn’t leave a good impression. Unfortunately can’t upload pictures at this time

• 1 out of 5Steven Bradford3 months ago

  Had my entire roof replaced by this company and it has been a nightmare. I’m on my 6th call back for continued leaking. Each time they find a defect, an installation error, or something to give confidence the issue has been resolved.. but my roof continues to leak. Very poor customer service, the company acts like they are doing my a favor each time they come out when in reality they’ve failed to uphold their end of the contract. Hopefully they can resolve these issues and I can update my review, but as of now I would highly encourage anyone to look elsewhere to roofing needs.

  Reply from the business

  Hi Steven, Thank you for your feedback. We sincerely apologize for the leak you experienced after your roof installation. While issues like this are rare, we understand how frustrating it can be when they occur. As soon as you contacted us, we responded promptly, we are surprised to hear anyone was rude to you, that is unacceptable. As soon as the owner learned of you issue he came out and and replaced the entire affected section of the roof to ensure the issue was fully corrected. We also repaired the interior damage by replacing the damaged drywall, repainting the ceiling, and restoring everything to its original condition at no cost to you. Since completing the repairs, the roof has been through multiple rainstorms without any further issues, and we're glad the problem has been resolved. We stand behind our work and believe that how a company responds when something unexpected happens is just as important as the installation itself. We appreciate the opportunity to make things right and hope you'll consider updating your review to reflect the final resolution and your overall experience with our team. Thank you again for your business, and please don't hesitate to reach out if you ever need anything in the future.

• 1 out of 5VPC9 months ago

  Totally unreliable contractor. You make a request and the company doesn't even answer. BBB evaluation not so hot either.

  Reply from the business

  Please let us know what request you have made and how we can help. We have a full staff dedicated to customer service. If you email me directly, we will make sure we get it handled.

• 1 out of 5LIV Homes9 months ago

  This company is horrible to deal with.

  Reply from the business

  Please contact me directly so I can handle whatever the issue is. I can’t find your name in our CRM to reach out. Corey@ssrflorida.com

• 1 out of 5Ashely Garciaa year ago

  Absolutely the worst experience from start to finish. I wouldn’t recommend this company to put the roof on my dog house, and I don’t even have a dog! I wish I could give them 0 stars!

  Reply from the business

  Ashley, We genuinely understand your frustration and we're sorry this situation has unfolded the way it has. We truly did our best to address the issues at your home during the installation process. Unfortunately, during the installation, we encountered water lines that were installed too close to the roof deck, less than half an inch away, which is against building code and industry standards. Regrettably, one of those lines was accidentally damaged because it was positioned improperly. Our agreement specifically includes provisions about out-of-code or improperly installed items precisely because situations like these are unforeseen and unpredictable. Upon investigating, we could not locate any permits or inspection approvals for the installation of these water lines, further indicating they were not installed according to required codes. We genuinely wish this had not happened, but since these lines were installed outside of established codes and guidelines, we're unable to take responsibility for the resulting damage. We completely understand your disappointment and the resulting review. However, we want to clarify that this situation was outside our control, and the roof installation itself was completed correctly and passed all necessary inspections. We suspect that this review was written after your demand from your attorney was responded to by showing there was no permit for the work or an inspection so your pending law suit won't go anywhere. It has and will always be our intention is to find amicable solutions, but we cannot assume responsibility for thigs outside our control. We sincerely hope we can resolve this matter constructively and move forward positively in the future. Again, we are truly sorry for any inconvenience and stress this has caused you.

• 1 out of 5Tim Hopkinsa year ago

  Had an appointment for 1300 and nobody bothered showing up. Nobody called explaining why they will be late. Nobody called asking to move the appointment. Zero communication and clearly zero care. Stay far away from this joke of a company! I spoke to someone on the phone asking what’s going on and after wasting my time had zero information and said admin will call me. Still waiting for that phone call. What a way to run a business! Again, stay far far away from this bs company Your RESPONSE just proves to me how horrible your company is. COMPLETE LIES! not once did I get a phone call PRIOR, absolute lies. STAY FAR FAR FAR AWAY FROM THIS COMPANY, only asking for trouble if you use their services! I was told a manager was suppose to call me back as well and that NEVER happened.

  Reply from the business

  Tim, not sure this is at all accurate. Sorry that Victors call 20 min prior to let you know he would be late wasn’t sufficient. You also left out that you met his call with profanity and told him not to bother. Calling the office and berating our admin somehow didn’t make it on this review either. Seems like we really dropped the ball here. Our apologies.

• 1 out of 5Sebastien Fontesa year ago

  This place has no office address the listed addresses are someone’s house and another commercial building that they are not located in I tried calling their phone number a few times and the lady refused to provide the office address to me. And I could not get in contact with anyone else I hope with this I can get a hold of someone to answer my question.

  Reply from the business

  Sebastian, our physical location is located at 1210 Millennium Park way suite 1050 Brandon Florida. Business have multiple addresses sometimes. We also have several people live answering the phone so it shouldn’t be hard to get a hold of us on our main number. Not sure how this resulted in a 1 star review but I hope we can satisfy whatever your need is so that you might reconsider.

• 2 out of 5Tinker Maya year ago

  🤷 …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Tinker, after we spoke about why you were upset, and I apologized for any inconvenience, you took down your initial review that we mislead you with our advertising. Now , you’ve decided to post another 2 star review with no explanation, even though we have never done work for you. I’m sorry our office was honest with you that we don’t work on your type of roof and that was upsetting. Wish you the best on finding a contractor to help.

• roof replacement140
• answering questions76
• thorough inspection54
• estimate34
• respectful crew22
• soffit replacement16
• siding replacement16
• stucco work12
• hardie board7
• metal roof6

14 more of the 462 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Rachel Powers3 weeks ago

  Company very professional and made sure I was happy with end result. Replaced three roofs and gutter on house. Very highly recommended.

  Reply from the business

  Thank you, Rachel! We're so pleased you were happy with your new roofs and gutters. We'd be honored to help your friends and family with their roofing needs anytime!

• 3 out of 5Nick ma month ago

  I choose SouthShore to replace the roof of my duplex. I was quoted 12k for the replacement and went with them. Jason was very easy to work with. My issue with the process was I was told not told there would be a change order until after work was completed and I had spoken to the workers on site twice and the lead worker told me there's "not much" extra work or wood needed. Thus I was really thrown by a 6k change order (which I got down to 4k). I read the contract and knew there was a chance that there'd be a change order depending on what was under the original roof. With that said the roof looks great but I do feel like the whole change order process was very poorly communicated and used to upcharge me. My sincere feedback would be to let people know there is a large change order coming when the roof is being removed and show them. If I had been given this courtesy I wouldn't have been shocked.

  Reply from the business

  We're sorry to hear that you were disappointed with your experience. We understand that unexpected costs during a roofing project can be frustrating. The original contract clearly outlined the possibility of additional charges if concealed conditions were discovered once the existing roof was removed. After tear-off, we found conditions that could not have been seen during the initial inspection, including multiple layers of roofing material and areas requiring additional repairs. As soon as these issues were uncovered, we communicated them to you, documented the findings, and provided a written change order before proceeding. We understand you were unhappy with the additional cost, so although the work required was legitimate, we reduced the change order as a courtesy in an effort to help resolve the situation. We also worked with you allowing you to pay well after the job was finished with no late fee even though our agreement specifies otherwise. Because we take transparency seriously, we maintain documentation of our communications, including text messages, emails, and signed change orders throughout the project. Our goal has always been to keep homeowners informed and never perform additional work without explaining why it is necessary. We appreciate your feedback and are glad we were able to complete your roof with the necessary repairs to ensure it was done correctly. We wish you all the best with your home moving forward.

• 5 out of 5Rylee Woodsa month ago

  Brad was awesome. Very transparent and knowledgeable. Thank you again

  Reply from the business

  Thank you, Rylee! We're so glad Brad could provide you with transparent, knowledgeable service. We'd love to help with any future projects you have in mind!

• 5 out of 5usafnurse2000Edited 2 months ago

  Fantastic company!

  Reply from the business

  Thank you so much for the wonderful feedback! We're truly grateful for your support and kind words. We'd be happy to help with any future projects you might have!

• 5 out of 5Antonio Lovett jr2 months ago

  Spoke with Jason today who came by my home today regarding a quote for stucco repair. He was very honest about the cracks being mostly cosmetic and being significantly less of an issue than a previous company quoted. Great guy who showed some great character there . Great companies hire great people.

  Reply from the business

  Thank you, Antonio! We're so glad Jason could provide you with an honest assessment of your stucco repair needs. We're proud to have team members like him who prioritize integrity, and we'd love to help with any future projects you might have.

• 5 out of 5Jennifer Neumeyer2 months ago

  Very friendly and professional staff! Prices are competitive. Good quality work. This is the kind of small business I love supporting. As a realtor, I highly recommend SouthShore Roofing whenever I can.

  Reply from the business

  Thank you, Jennifer! We're so grateful for your kind words about our team and quality of work. Your recommendations as a realtor mean the world to us, and we'd love to help your clients with their roofing needs anytime!

• 5 out of 5Sarah Fuselier3 months ago

  Brad Wallace did an excellent job discussing our options and pricing for our roof replacement. His professionalism and knowledge were invaluable and appreciated. Thank you Brad for your support and patience.

  Reply from the business

  Thank you, Sarah! We're so glad Brad could provide you with the guidance and support you needed for your roof replacement decision. We'd be honored to serve you and anyone you know for future roofing needs.

• 5 out of 5Victoria Redwine3 months ago

  Brad Wallace is my go to for exterior repairs at SouthShore Roofing & Exteriors. He always gets back when I ask a question and knows his stuff.

  Reply from the business

  Thank you, Victoria! We're glad Brad has been a reliable resource for your exterior repair needs. His knowledge and quick responses make all the difference, and we'd love to help with any future projects you have in mind!

• 5 out of 5Amy Slagoski3 months ago

  SouthShore Roofing is 5 star from getting a quote to the final payment. Brad’s communication, presentation of product, organization, and professionalism stands apart from other companies. I highly recommend this company.

  Reply from the business

  Thank you, Amy! We're so pleased to hear that Brad's professionalism and communication made your experience exceptional from start to finish. We'd be honored to help your friends and family with their roofing needs!

• 5 out of 5Stanley DEdited 3 months ago

  Really top notch company. From Jason and David to the crew led by Kevin. We had a ceiling soffit installed and it turned out fantastic. Truly a professional group.

  Reply from the business

  Thank you, Stanley! We're so glad the ceiling soffit exceeded your expectations. Jason, David, and Kevin will be pleased to hear your kind words about their professionalism and craftsmanship!

• 5 out of 5Jay Pascal3 months ago

  I have used these guys multiple times now for both small to medium size projects and this is the only company I will use for stucco and would highly recommend them to anybody else looking for a great experience! Not only are they incredibly good at what they do and take time to get it done right, but are also super professional, clean, efficient, and just really nice guys to have out at your house. I cannot give this company a higher recommendation and the icing on the cake as they’re affordable, combined with a team that’s really Great to work with And good atwhat they do!

  Reply from the business

  Thank you, Jay! We're honored to be your go-to for stucco work and appreciate you trusting us with multiple projects. Your kind words about our team's professionalism and attention to detail mean the world to us. We'd love to help with any future projects you have in mind!

• 5 out of 5John Rocks4 months ago

  If you are looking for a contractor for roofs, windows, wood rot, whatever your exterior home needs are, these guys are fantastic. The quoting process is precise and professional. All the details are made very clear. The pricing is very …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you, John! We're so glad you appreciated Bradly's attention to detail and our quoting process. Your recommendation means the world to us, and we'd love to help with any future exterior projects!

• 5 out of 5Megan Joyce4 months ago

  We had our siding replaced by Southshore. Highly recommend them! I’m so glad we went with Jason Worley. He gave us the best team to do the job. David our project manager, Kevin the lead on the work, and their team were amazing. It looks awesome and they cleaned up everyday after themselves and were very respectful of our house. Top Notch Service!!

  Reply from the business

  Thank you, Megan! We're glad to hear Jason, David, Kevin, and the crew exceeded your expectations on your siding project. With every project we take on, we always strive for close attention to detail, and respect for your home. We'd love to help your friends and family with their projects, too, if they ever need it.

• 5 out of 5Ashley Nicks5 months ago

  Everyone has been really nice to work with. The owner was also very quick to fix a concern that I have pre-construction. It's very rare, especially in the construction business, that concerns are met with prompt attention, …

  Google cut this review short. The full text is on their Google profile.

Not every aging roof requires immediate replacement. Roof rejuvenation may help extend the life of an existing roofing system when conditions are appropriate. SouthShore Roofing & Exteriors evaluates each roof carefully to determine whether rejuvenation is a practical option before recommending more extensive work. Schedule a professional roof assessment with SouthShore Roofing & Exteriors to find out if roof rejuvenation is the right fit for your home.7 hours agoLearn more

• Warranty offered

  “…Locally Owned & Operated 100% Customer Satisfaction Guarantee free estimate, no obligation Your…”

• States years in business

  “…With over 50 years of combined experience, our team has…”

• Financing available

  “…help with insurance claims and offer financing options at no-cost APR. Looking to upgrade…”

• 24/7 emergency call-out

  “…24/7 Emergency Support Corey Combes Owner…”

Their site also states: free estimates.