South Point Roofing & Gutters

All 8 of the one and two-star reviews we hold for South Point Roofing & Gutters, most recent first.

• 1 out of 5Hendo5 months ago

  I want to address several issues with my recent experience: I clearly stated from the beginning that I was out of state and unavailable. This was already discussed. During our second call, your representative claimed I had been rude in the initial conversation. That is both inaccurate and unprofessional. Especially considering the call was recorded, this should be easy to verify. I never received a voicemail from your team. Your estimator only reached out after I called to follow up on the quote, and the way I was told the job was “too intense” came across as dismissive and unprofessional. It felt like a roundabout way of saying you didn’t want to do business. I’ve since received significantly better service and more reasonable quotes elsewhere compared to your $16,000 estimate. When I asked to speak with a supervisor, your steller star ended the call by saying “have a nice day” and hung up. That is unacceptable. Overall, this experience has been extremely disappointing. Clearly your business is wonderful without my contribution.... It's a loss for both parties.... But this is expected when speaking with black clients... Wishing you all the success!

  Reply from the business

  We have no record of completing any work or entering into a service agreement with this individual. The project in question was declined due to scope, which we communicated clearly and professionally. The claims made in this review- including accusations of discrimination-are completely false and unfounded. This does not reflect how we operate or treat any individual. Additionally, this appears to be a duplicate review posted across multiple locations regarding the same interaction, which violates platform guidelines. We respectfully request that this review be removed, as it does not represent a legitimate customer experience and contains misleading and defamatory statements.

• 1 out of 5Bo Berry11 months ago

  Had several problems with new roof and they did not fix the problem. Now we have mold Even had new gutters put on And I guess trusting them to make sure the customer is taken care of is not their priority. One star because I can't do a zero

  Reply from the business

  Taking care of our clients is of utmost importance to us and we have responded promptly to all your concerns and needs. We installed your roof in 2019. You called us in October 2024, with storm damage from Helene and as a previous client, your repair was fast-tracked. We repaired your damaged ridge vent and cap shingles and repaired a corner overhang and fascia that was damaged by a tree. It was not an ‘easy’ repair, but it was completed. You wanted to add soffit repair to the scoped work, but we did not contract for that repair. You called us to repair storm damaged gutters in March 2025 that were installed by April. You called in May with a concern about the gutters, and we addressed the warranty within two weeks. You called September 20, 2025, with leak concerns and we came out on September 22, 2025 and determined the leaks were not a warranty issue. “Customer care” was addressed promptly with each of your calls, albeit the outcome to the last call was not to your satisfaction. Unfortunately, as we discussed on site, your current leak issues were not caused by our work. When we installed your roof in 2019 you reported no issues with the roof until the damage from Helene in 2024. At some point, after our roof install, a different contractor installed shingles directly over the aluminum porch’s metal roof on a 1/12 pitch. This is not a recommended practice and he also did not tie those shingles back into the roof correctly. This is where your current leaks are happening. You did not call us relative to the heat stack leaking, but had a different person repair it, thus voiding our warranty. Likewise, neither of your current issues is the fault of work done by South Point, otherwise we would have corrected them, but we answered all of your calls and attempted to address all of your concerns in a timely manner.

• 1 out of 5Ashley Bailey2 years ago

  My appointment was scheduled and I had multiple issues trying to get in contact with the company. They say their offices are in Aiken however their Google profile disappeared after they didn't show up for the appointment.

• 2 out of 5Linda Key Hollifield3 years ago

  We had them come out and remove satellite dishes and put a patch where they were. We also asked them to fix any other area that included the vent from the bathroom. They sent one man, he was here less than one hour, did not check around the vent and charged me $575. Don't use them!!

• 1 out of 5Becca Campbell4 years ago

  In 2016 my husband and I had our "roof" installed and ever since that point, NOTHING BUT LEAKS! The best part of all? NO RIGECAP WAS INSTALLED! They would come out hear, hop on the roof, tap a nail in here and there and then hit the road. I can't give an accurate amount of times someone was sent back out to our house due to the same issue but it was several! Once the two year warranty was up, it was even more of a joke to get a reply after leaving message upon message! I would NEVER recommend this company! I hope these people sleep soundly every night knowing that not only are they ripping people off, they obviously have people write fake reviews to help their ridiculous "reputation". Allow me to prove my point! Pictures sure do help prove points! Please note, no, we do not have a foundation issue. Also please note, these are just a FEW OF SEVERAL photos!

  Reply from the business

  Becca, South Point has worked very hard to earn all of our Google reviews and continues to work hard to maintain our reputation. We do that by addressing the concerns of our clients when we are made aware of them, as we have with you. We’d like to thank you for allowing us to come back out, assess the situation with the roof, and verify it was unrelated to any of our previous work. We are glad that you then had the confidence in us to agree to have us repair the new area of concern that appeared to be causing the issues. Since we have not heard from you since making these repairs, we assume you are satisfied with the solution. If you have any issues, as always, please contact the office and we will get someone out right away.

• 1 out of 5Tim5 years ago

  Not an honorable company! They don't tell you pricing before they come out even though they have a chart that lists their prices and they charge a dispatch fee. The charged dispatch fee doesn't even go towards the cost of doing the work! …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5john mEdited 7 years ago

  We had their estimator come out during the due diligence period regarding a house we were going to buy. He missed defects all over the roof, their workers were didn't take any pride in their work and when they left multiple tabs were still sticking up where flashing had not been properly installed. They refused to address the issues they had missed and did now we have to hire another company to fix the mess they caused.Despite requests that they address the situation they refuse.and their response below is simply false. Buyer beware, they talk a good show but don't deliver.

  Reply from the business

  Hello John, we’re sorry to hear you had a bad experience and we greatly apologize. We’d love to learn more about it and work with you to figure out a solution to make this right. Please contact us directly and we’ll be happy to figure this out. Thank you!

• 1 out of 5John MaxeyEdited 7 years ago

  The worst in the business. Three thumbs down!!! May seem pretty, but don't be fooled. Your not in there best interest.

  Reply from the business

  We’re sorry to hear you had a bad experience and we greatly apologize. We’d love to learn more about it and work with you to figure out a solution to make this right. Please contact us directly and we’ll be happy to figure this out. Thank you!

• roof replacement97
• estimate36
• leaks34
• thorough inspection23
• courteous staff20
• fascia repair9
• shingle replacement6
• drone inspection5
• detailed estimate4

14 more of the 483 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Kirk Sworda week ago

  I had a great experience with South point roofing,Ricky Scheduled and oversaw completion, he sent Jason over to give me an estimate, Very reasonable for the roof repair I needed, 1 day later Caleb and Tyrese show up and show out ! Great 👍 job professionals.

  Reply from the business

  Thanks for sharing your experience, Kirk! Glad we could help with the repair and that you received 5 star service! Let us know if you need anything!

• 5 out of 5Sierra Connell3 weeks ago

  Overall great experience from start to finish. Gutters are gutters in my opinion, but being able to trust who is doing the work you spend your $$$ on means something to me. Very happy I went with this company. Jason, who gave me my quote, …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We appreciate you sharing your gutter project experience, Sierra! We agree- gutters may just be gutters, but the service before and after with warranties makes a huge difference! Thank you for choosing South Point- we are just a phone call away!

• 5 out of 5Charles Lanea month ago

  I'm so glad that I choose South Point Roofing! Jason handled the estimate and was professional, helpful, and clear about what needed to be done. Soren, the site supervisor, did a great job keeping me updated …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for choosing us for your replacement, Charles! The new roof looks amazing and we appreciate you sharing your experience! The great service continues if you are to have any issues- we are just a call away! Enjoy!

• 5 out of 5Kathy Kesslera month ago

  Jason, Caleb, Tyrese and Ricky were all phenomenal from estimate to completion all bases were covered with professional precision for my gutter install. I have been having work done at my new home and this team’s work and customer centric approach has beat all of the other work by other contractors that I have had, hands down! I would use them again and recommend them 100%!

  Reply from the business

  Elite customer service is what we strive for here at South Point Roofing & Gutters, Kathy, and we love reading about it in action! Thank you for sharing your experience and for trusting us with the gutter project! We are here if you need us!

• 5 out of 5Marlene Mathersa month ago

  Jason was a exceptional young man and would personally hire him to do whatever was needed knowing the job would be a score of 10 not 5. I would recommend South Point to anyone because all the employees I had contact with treated me 100%. Good job people!!!

  Reply from the business

  Aww, thank you for the kind words, Marlene! Thank you for trusting us with the roof replacement and we appreciate the recommendation! We are here for you when you need us!

• 5 out of 5Heather Ja month ago

  I can't thank y'all enough for coming by and doing an estimate today. Jason is a true example of a gentleman and an asset to your company. We look forward to working with y'all in the near future and later for repairs needed. We will definitely recommend South Point to anyone who asks.

  Reply from the business

  Thank you for the kind praises for Jason, Heather! He is a valued team member at South Point for sure! We are happy to be of service and are just a phone call away!

• 5 out of 5Mary Rosbacha month ago

  Mike was super thorough with the estimate and very communicative throughout the entire process. The day of our roof replacement, Soren kept me informed the entire day. Total roof replacement completed in 9 hours! Very professional.

  Reply from the business

  Thank you for choosing South Point for the replacement, Mary! We also appreciate you sharing your experience. The new roof looks great and if you have any issues, we are a phone call away!

• 5 out of 5Ashtin Guffeya month ago

  I want to start off by saying the crew that actually put the roof on did an amazing job, they were very respectful and mindful of our property as we have tons of landscaping. The level of detail and the way they were like a machine! You can tell the crew really takes pride in their work. Soren was there the whole time and answered all of my questions! Great quality work! Now from the beginning of contact it’s been nothing but professional service and just that southern hospitality that most companies lack. I called and spoke with Danielle who set the appt up and gave me the run down of everything that would happen, next came Jason who was so respectful and really took the time to explain everything, we had multiple companies come out and Jason was the ONLY one who got in our attic, climbed on the roof actually touched the problem, he made sure to stay in contact with us the whole time, answered all my questions without aggravation and made sure that we were happy! Ricky was also great and again made sure we were happy through the process. I literally can’t say anything negative as I’m really a big sucker for great customer care and you mix that with the quality of the roof installation, you have an all star company! Thank y’all so much!

  Reply from the business

  Thank you so much for sharing your experience, Ashtin! We appreciate you trusting us with the roof replacement. Elite customer service combined with a quality product is our goal with every client and we love reading about it in print! The care continues with your great warranty - we are just a phone call away!

• 5 out of 5Mary2 months ago

  I just had the best experience with South Point Roofing . Jason was very knowledgeable and thorough, he took the time and effort to make multiple trips to the attic for a possible leak , climbed to the top of a vaulted ceiling to use a moisture sensor, and used a drone with crystal clear images to eliminate my roof as the moisture problem. He even went above and beyond and tacked up a facia trim piece that had fallen and sprayed a wasps nest. I thought this level of service was a thing of the past, it makes all the difference in the world going with a family run business. They didn’t even charge me because it turned out my roof wasn’t the problem, but they will be my first call when it is. I highly recommend South Point Roofing and I want to thank Jason for going the extra mile !

  Reply from the business

  Thank you for the kind words, Mary! Our clients are always are main priority, and employing people with a high level of integrity is paramount to what makes us who we are as a family owned and operated business. We look forward to serving your needs for any roofing or gutter projects that may arise in the future! We are here if you need us!

• 5 out of 5BabyM3 months ago

  I researched several roofing companies before deciding on South Point. Though they are not the cheapest, I was impressed by several factors: their sales rep, Jason, was knowledgeable, courteous, honest, and offered many extras other …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for sharing your experience, Baby M! The new roof looks amazing and we are so happy you received elite, 5-star service during the process! If you have any issues we are only a phone call away! Enjoy the new roof!

• 5 out of 5Scott Kotz3 months ago

  I want to give a huge personal thank‑you to South Point Roofing for the phenomenal job they did installing my new roof and gutters. Mike was outstanding to work with. He was quick to answer every one of my million questions and really knew what he was talking about. Sorin and his crew knocked out the entire roof in a single day with zero issues, and Ricky’s team handled the gutter installation like absolute pros. From start to finish, everyone involved was professional, efficient, and clearly skilled at what they do. I’d recommend South Point to anyone needing roofing or gutter work—they made the whole process smooth, easy, and completely stress‑free.

  Reply from the business

  Thank you for sharing your experience with South Point, Scott! The new roof and gutters look amazing! Five-star service is definitely what we strive for and it doesn't stop when the project is done! Give us a call if you have any issues at all! Thanks again for choosing South Point Roofing & Gutters!

• 5 out of 5Patrick Hughes4 months ago

  Our experience with South Point Roofing & Gutters has been very positive, including our first contact with Danielle in the office, our meeting with Jason for getting an estimate, the efficient and expert workmanship of Caleb and Tyrese, who …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the feedback, Patrick! We will pass it along to our team members. Enjoy those new gutters and if you have any issues, don't hesitate to call!

• 5 out of 5Karen Tannenbaum4 months ago

  My experience has been very positive, with a quick response time for my needs. I requested a roof inspection with an estimate on possible roof replacement! Jason J.was sent to deliver, and he was professional, thorough, and straightforward. He was so effective, I decided I did not need to seek anything from other companies. I’ve made the commitment to proceed with my roof replacement and am hopeful to be able to give a full review of my satisfaction after the job is completed! Thank you Jason and South Point Roofing & Gutters.

  Reply from the business

  Wow! It's not often a company gets a great review BEFORE the work is complete, Karen! What a wonderful tribute to our core value system of providing elite customer service from beginning to completion to warranty! We look forward to your feedback for the production phase of your project!

• 5 out of 5Russell Smith5 months ago

  I contacted South Point Roofing to come and investigate two leaking areas on my ceiling. Jason came out and performed a thorough inspection of the attic and exterior roof the first day and determined additional moisture testing was needed …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for sharing your experience, Russell! We are so glad we could help with your roof repair and that your received 5 star service! It doesn't stop there- if you have ANY issues, just call!

South Point Roofing recently completed a comprehensive roof replacement project for a homeowner in Aiken, SC. Our team successfully removed existing materials and installed high-performance Atlas Weathered Wood shingles. As part of our commitment to quality, we performed a thorough inspection of the attic and roofing rafters to ensure structural integrity, replacing sheathing where needed to create a durable, weather-resistant foundation. The new roof pairs perfectly with the home's brick and vinyl exterior, providing enhanced curb appeal and lasting protection. If you are a resident in the Aiken area and are looking for professional, reliable roofing services, please contact South Point Roofing today for a consultation or a free estimate.Aug 11, 2026