SOS Roofing NY

8 of the 15 one and two-star reviews we hold, most recent first.

• 2 out of 5Joshua Bartelsa month ago

  Had the siding to 1 side of my house replaced due to wind damage. I am not even sure where to start with what went wrong with this repair.. …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Ryan PhillipsEdited a month ago

  WOULD NOT RECOMMEND!! I trusted this company to install a new roof on my house and I have never regretted a decision more in my life. The crew damaged a significant amount of my siding and left it that way... They knocked off pieces and threw them out, leaving my house exposed to weather. They left pieces hanging off without fixing them. They cut my siding and everywhere that my siding meets the new roof looks absolutely horrible. The management team did not help me at first and were extremely hard to get ahold of. Eventually I started worked with THE OWNER OF THE COMPANY himself and he assured me that they would work with me to get the siding issues squared away. I thought we were on the same page, we had a siding quote all ready to go that I would be paying cash for, but out of nowhere THE OWNER STOPPED RESPONDING TO ME. I have tried for 5 weeks to get in touch with him on his personal line. He does not respond to my texts or voicmails. Customer Service will not help me either... I am extremely upset that I am being treated this way as a consumer. PLEASE RECONSIDER HIRING THEM!

  Reply from the business

  Hey there, Ryan! We're so happy you’re pleased with the work Lou and AJ did on your gutters. 🏠 Your positive feedback really brightens our day! Thank you for trusting us with your home project. …

• 1 out of 5Ben Burris3 months ago

  We had our roof replaced by this company in Fall 2020. In early 2025, we noticed a leak in our patio roof and reached out for an inspection. We were told it would be scheduled, but no one ever followed up. …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Tyler CoatsEdited 3 months ago

  After my initial call to get an estimate, I've called them twice over the course of nearly a month reminding them I'm still waiting for an estimate. They simply don't get back to customers. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Tyler, according to our records an estimate was sent to the email address we had on file. If you didn’t receive it or have questions about the estimate, please call the office at (315)748-0623 ext 101. Thank you!

• 1 out of 5Grant Farago3 months ago

  New roof from 2023 is already leaking in multiple areas. I contacted Sarah regarding the workmanship warranty but my emails and phone calls have been ignored. Going with this company was a major mistake and I suggest avoiding them.

  Reply from the business

  We of course went to location, Ice Damning and openings around customers windows that were not an aspect of the roofing project were culprit. Regardless of poor alterations made by another contractor we serviced his roof at no charge.

• 1 out of 5Kate Glaze3 months ago

  Roof has numerous leaks after just 3 years.Company is nonresponsive and failing to honor workmanship warranty.Avoid at all costs.

  Reply from the business

  Kate, please call our office at (315)748-0623 ext 101 so we can handle this for you. I don’t have a file on record under the name Kate Glaze, so I’m unable to reach out to you. Thank you!

• 1 out of 5Frederick Stuber4 months ago

  They replaced our roof during the winter, which I understand is a major inconvenience, but during the process, one of our basement windows was broken. I never even asked them to fix it or replace it, I just asked that they acknowledge it …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Larvatus ProdeoEdited 5 months ago

  Roof failed after 3 years. I highly recommend avoiding.

• cleanup40
• gutters29
• competitive pricing18
• fast crew17
• estimate16
• shingle removal4
• fascia repair3
• garage roof repair2
• plywood replacement2
• workmanship warranty2

14 more of the 281 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Ira Lieman5 hours ago

  Everyone was on top of the project from initial contact to completion. There was a hiccup on the pricing but we got that resolved very quickly during the installation day because of good communication. Would recommend.

• 5 out of 5Deborah fischera week ago

  Lucas and his crew showed up and began with the roofing job. They finished the job in one day. They cleaned up well when they left. I feel the pricing was competitive and am happy with my choice to use them. The crew worked long and hard and were extremely respectful.

  Reply from the business

  We're so happy you chose us for your roofing needs! It's wonderful to hear that Lucas and the team met your expectations with their hard work and dedication. Your kind words about their respectfulness and our pricing mean a lot to us. If you need anything else, we're just a call away!

• 5 out of 5420Meshuggah2 weeks ago

  Had Lucas and his crew working on replacing my roof. It was about a 3 day job and they worked long hrs and through the weather. Very pleased with the work and clean up job. Friendly, respectful workers. Would definitely hire again for future projects.

  Reply from the business

  Thank you so much for sharing your amazing experience! 😊 It brings us joy to know that our team's hard work and dedication made a positive impact. We're always here to help with any future projects you have in mind. We appreciate your trust in us! …

• 5 out of 5Teri Lyn2 weeks ago

  I was in a pinch for a shingle repair and they were able to get me on the schedule quickly and did a fantastic job and color match! Thank you SOS for saving the day!

  Reply from the business

  We're delighted you were pleased with our prompt service and the color match! Your kind words truly warmed our hearts and we're so grateful for your trust. We hope to assist you again whenever you need us. Thanks for choosing us to help!

• 5 out of 5Taylor Gombas3 weeks ago

  Very easy to work with and very personable. From the salesman Mike, Sarah who helped us with financing, to Lucas and his crew it was a very professional and pleasant experience. Lucas and his crew were timely and courteous of surrounding …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We're so happy you had a fantastic experience with our team! Knowing that Lucas and the crew provided such care and professionalism means the world to us. Your satisfaction is super important, and it's wonderful to know everything went smoothly. We hope you enjoy your beautiful new roof!

• 4 out of 5Steve Schoonover3 weeks ago

  Lucas did a great job!

  Reply from the business

  Thank you so much for your kind feedback! We're delighted to hear Lucas impressed you with his excellent work. It's our pleasure to serve your roofing needs. We look forward to assisting you again soon!

• 5 out of 5Andrew Griffisa month ago

  Lucas did a fantastic job, was quick, efficient, and even siliconed a few spots he noticed weren't covered properly. Very happy with their services.

  Reply from the business

  We genuinely appreciate your amazing feedback! It's wonderful to know that Lucas' quick and efficient work left you pleased. Thanks a million for choosing us for your roofing needs. We’re here for you anytime in the future!

• 5 out of 5Pam Voitika month ago

  Dave and SOS were very responsive and professional

  Reply from the business

  We're so pleased you found Dave and our team to be both responsive and professional! 😊 Your kind words mean so much to us. We truly value your trust and look forward to being there whenever you need us in the future. …

• 5 out of 5Jess Harta month ago

  Dave and Lou were quick and friendly! Would recommend SOS Roofing!

  Reply from the business

  It's fantastic to hear that Dave and Lou made such a positive impression! Your recommendation is greatly appreciated and makes our day. We can't wait to assist you with any future roofing needs!

• 5 out of 5Nicholas Guzmana month ago

  Arrived promptly first thing in the morning on install day. Pictures of all steps in the process were taken by Lucas so I was able to see all work done. Was great experience and roof looks great!

  Reply from the business

  It's absolutely fantastic to hear how smoothly everything went with Lucas and our team! We're delighted the roof looks amazing and that you felt so informed throughout the process. Your feedback truly warms our hearts. Looking forward to any future projects you'd like our assistance with!

• 5 out of 5John Kondakoffa month ago

  Lucas was great I truly appreciate his service

  Reply from the business

  We're really pleased to know Lucas took good care of you! Your appreciation means so much to us. Count on us for your future roofing needs, we're here to assist you anytime!

• 5 out of 5scottascottya month ago

  Sos Roofing did a Awesome Job placing a new metal roof on my trailer the workman ship was very well done the cost factor with my military discount was very affordable the 10yr warranty was outstanding I would fully recommend sos Roofing for any of your needs !!!

  Reply from the business

  We're delighted to see you enjoyed our service! It's wonderful knowing that the new metal roof and the cost with your discount made you happy. Your recommendation lights up our day and encourages us to keep delivering quality work. If you need us again, we're always happy to help!

• 5 out of 5Cheyenne Hammonda month ago

  Excellent experience. We replace the entire roof, facia, soffit, and gutters. From beginning to end it was a great experience. It looks beautiful, they cleaned up everything promptly, and communicated well through the whole process. I highly recommend for ANY roof/gutters/etc!

  Reply from the business

  We’re so pleased to hear about your excellent experience with our team! Your recommendation means the world to us, and we're ecstatic that everything from the roof to the gutters looks fantastic. Your satisfaction and clear communication every step of the way is our priority, and we’re here for you anytime you need our services again.

• 5 out of 5Jamaal Knight2 months ago

  Wonderful experience! Gutter repair and installation was quick, communication was great from contractors to admin staff! Will be using them again for sure!

  Reply from the business

  Thank you, Jamaal, for sharing your fantastic experience! 😊 We’re delighted to know our team could help with your gutter needs quickly and smoothly. We look forward to assisting you with any future roofing projects! …

• Licensed

  “…without understanding terms Choose a licensed and insured roofing contractor Avoid…”

• Insured

  “…terms Choose a licensed and insured roofing contractor Avoid out-of-town…”

• States years in business

  “…certified roofing company , we bring over 20 years of experience in roof replacement…”

• Mentions the BBB

  “…roof replacement experts with the Better Business Bureau (BBB) Able to install Tamco, IKO…”

• Family owned

  “…As a family-owned and certified roofing company , we…”

Their site also states: warranty offered, free estimates.