Shanco Roofing

8 of the 13 one and two-star reviews we hold, most recent first.

• 1 out of 5Anya Korolyov5 months ago

  One of their trucks illegally parked in the handicap stripe area. If I had to use my wheelchair I wouldn't be able to get in or out of my car.

  Reply from the business

  Our sincere apologies. We will remind our drivers not to park in handicap spaces or the adjacent striped access areas. It’s important for accessibility and safety. Thank you for letting us know and this will be addressed with all crews. If at all possible, I would love for you to reach out to me so I can find out the location of where this occurred and address it with the individual. My direct number is (380) 867-0093. Your friends at Shanco.

• 1 out of 5Gio Salazar9 months ago

  The process to get the job done took months after my insurance approved the repair. The project manager assigned to handle the project, once all was sort it out, was great. The billing a nightmare. Sent me "past due" bills after 4months. Billing called me to collect difference, even as management told them not to contact me due to 3rd party All claims still processing/reconciling. 2 months later again another call from billing. This time I had all my excel sheet ready. They could not explain the payments and checks collected and ask me to send my reconciliation sheet. I said NO. They should have their own one and our numbers should match. This person could not explain where the difference of 2k : from what was approved and to what was paid...

  Reply from the business

  We are sorry to hear about the billing issues and delays. Unfortunately, in dealing with insurance, sometimes there is no clear-cut decision and we may be left out with no communication at all. Please accept our apologies for any inconvenience this may have caused. It has all been handled and we do appreciate your business.

• 1 out of 5John Sekela year ago

  Very disappointing service from Shanco. No response after numerous calls. They tell you they do roof repairs but really are only interested in full roof replacement. And they did not even have the curtesy to call me back and explain, just told me a repair estimate was coming, and it never came...no call no nothing. Even after several follow up calls/texts. Terrible!!!

  Reply from the business

  Good morning Mr. Sekel. I just left you a voicemail and look forward to speaking with you. This is not the way we provide service and my sincerest apologies. Thank you, Chrissie

• 1 out of 5Sonii Davida year ago

  I worked with Shanco twice in the past year—first to replace my roof (August 2024), then for new Hardi Board siding (May 2025). While I was initially happy with the roof work, things unraveled with the siding project. Though I signed the contract in January, the job didn’t begin until May, despite repeated emails and calls. No explanation was ever given for the delay. After installation, the siding looked fine to my untrained eye, but a construction-savvy friend pointed out sloppy workmanship: overdriven nails, underdriven nails, and other missed details. Shanco eventually sent their team back to fix some of the issues, which seemed rooted in poor oversight and a disconnect between sales and labor. The larger issue emerged right as the siding work wrapped up—I found mold growing on one of my bedroom ceiling. I suspected this was tied to the roof they’d installed eight months prior. Their siding supervisor told me that there was no active leak from the roof after checking the attic but couldn’t determine the cause of the mold. So I hired an independent roof inspector. He uncovered troubling problems with the roof: water-damaged plywood left in place, exposed nails where the mold appeared, shingles with nails installed too close to the shingle transition line, and missing overhangs. While the leak may have existed before the roof replacement, Shanco’s installation didn’t resolve the underlying issue—and may have made things worse. Again, they sent the subcontractor back to make repairs. My conclusion: some of Shanco’s work on both roof and siding was subpar, and I had to chase them to fix mistakes. One final heads-up: Shanco doesn’t inspect attics before installing a roof. They include this policy in their contracts, but it’s something homeowners should think twice about. A roofing system includes what’s underneath—and skipping an attic inspection might mean serious problems go unnoticed.

  Reply from the business

  Thank you for providing your feedback and letting us know about this issue, Sonii. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please allow me the time to investigate all the concerns you have noted. I will be getting back with you shortly. Thank you, Chrissie

• 1 out of 5Rebecca Coleman2 years ago

  Solicited me for a roofing job even though the sign on my door clearly states that I do not want solicitors. If you won’t listen to me when you want my business, you sure won’t listen to me if I hire you. Also, there are signs at the entrance to my neighborhood forbidding solicitors like these. Don’t hire contractors who start out by ignoring local regulations and your requests.

  Reply from the business

  We are disappointed to hear about your experience with our team. We apologize for any inconvenience caused and will address this issue immediately. Thank you for bringing this to our attention.

• 1 out of 5Julie Lewis2 years ago

  Scheduled a estimate for windows, no call, no show.

  Reply from the business

  Thank you for providing your feedback and letting us know about this issue, Julie. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. I have looked in our system for your name and am unable to locate it. Would you please give me a call so that we may discuss this further? (301) 208-0848. I look forward to speaking with you, Chrissie

• 1 out of 5M M2 years ago

  Stayed home from work for an appointment bt 11 and 12 today for estimate on roof work. Selected this company as highly rated in Washington Check book and Google. Estimator was a no-show. And a no call. I called a little more than half an hour after the window expired. Got the answering service. Person was perfectly nice and professional. she tried to get a hold of manager and assistant manager who didn’t respond. Frankly, mistakes happen but too many roofers out there to start out the experience of this poorly.

  Reply from the business

  Greetings M, Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience caused by the missed appointment and lack of communication from our team. This is certainly not reflective of the level of service we strive to provide. We understand the frustration and disappointment this must have caused you, especially after selecting us based on our positive reputation. We have taken your feedback seriously and will address this matter internally to ensure it does not happen again in the future. Please know that we value our customers' time and trust, and we deeply regret falling short in this instance. If you'd like to discuss the matter further or provide any additional feedback, please don't hesitate to reach out to us at (301) 208-0848. Once again, we apologize for the inconvenience you experienced and thank you for bringing it to our attention. We hope to have the opportunity to make it right in the future. Best regards, The Shanco Team

• 1 out of 5Luke Skywalker4 years ago

  One of their employees showed up to the job site in a Chrysler Pacifica minivan leaving her children locked in the car for an hour while she was up on the roof and socializing with her coworkers. Highly irresponsible. We have taken her tag and reporting her to CPS. You should be ashamed of yourself!

  Reply from the business

  Thank you for bringing this to our attention. We are taking this allegation very seriously. Safety is a priority at Shanco not only for our customers and employees, but for their families as well. We will be investigating internally and taking appropriate action.

• professional crew51
• responsive staff24
• siding replacement20
• gutter replacement18
• new roof12
• labor warranty9
• skylight replacement7
• debris cleanup6
• efficient installation5
• no hard sell2

14 more of the 297 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Jeff Gelda week ago

  We had a minor leak in our bedroom ceiling so we asked Shanco to come inspect and diagnose. Derrick S. came out and did a free inspection and determined that it was actually a chimney issue. He did not charge us, was incredibly gracious, and exceeded our expectations of customer service. I will certainly be using Shanco anytime we have any roofing issues or needs.

• 5 out of 5Tyrone Robertsa month ago

  Steve, who is the sales rep for Shanco did an amazing job coordinating things to have leaf guards installed on my gutters. Steve and his team made sure the work was done correctly and it absolutely was. Shanco Roofing is highly recommended for professionalism, response time and effective communication.

  Reply from the business

  Thanks for the review! We really appreciate it, and are glad you had a positive experience! Your friends at Shanco.

• 5 out of 5Anthony Kowaleski2 months ago

  Excellent experience working with Shanco for a new roof and gutters with guards. Dan Haske was upfront and honest, in fact, several years ago he told us to hold off, the roof still had life left in it (other companies hard pushed us to …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your wonderful feedback, Anthony. Dan, Galo, Mario, and the entire Shanco team are proud to have earned your trust and recommendation. We appreciate that you called us! Your friends at Shanco.

• 5 out of 5Emely Díaz Nova2 months ago

  Our old windows were drafty and outdated, so we contacted VT Contractors for a replacement estimate. They helped us choose the right options for our home and completed the installation quickly and professionally. We’ve already noticed a …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We are happy to hear about your excellent experience with the window replacement! Thank you for choosing our services.

• 5 out of 5Gina HarperEdited 2 months ago

  I've been told I'm not the easiest client to have. But a background in sales and services,.. I tend to do more research on the products on the market, and I ask a lot of questions before making my choice. A roof is a product once you have it, you don't return it and choose something else. At no time did Mark or Brandon or anyone else try and "Pressure Sell" me on making a choice or steering me to a particular product in their line of roofing. I listened, (and guys I had pretty much made my choice before) but I was looking for Honesty and quality. . I got both! Mark the Magr. Brandon and the entire sales and install team, were Great! they prepped before they started, dealt with the wind and cleaned up the area so well afterwards. Awesome job from beginning to end. I've gotten more compliments stares and the Roof and Gutters questions and plenty of Referrals. Truly Happy all around Thank you for your patience during this period and Thankyou for the Great workmanship!!! 100% Happy... and by the way.. They are Comparatively priced. (New Roof and Gutters) 5 Stars across the Board

  Reply from the business

  Your positive experience means everything to us. Mark, Brandon and our team appreciate your patience and trust in our workmanship. Your friends at Shanco.

• 5 out of 5Exequiel Fuentes2 months ago

  I have two jobs, and Sean Eager made this possible and stress free. I will recommend him if anyone ask me or I see a person with the same problem, Sean will be the solution.

  Reply from the business

  Thanks for sharing this, Exequiel! We're glad Sean made the process stress-free. Your recommendation means a lot to us.

• 5 out of 5Cindy Song2 months ago

  It’s amazing, no words say to progress to finish the work. All staff are have a knowledge and kindness, quality and clean work done, Just say Amazing Work Done.

  Reply from the business

  Your review is appreciated. Amazing work and knowledgeable, kind staff mean everything to us. Thank you for recognizing our service from our team. Your friends at Shanco.

• 5 out of 5ashley wulber2 months ago

  Galo Munive and Derrick Sieber were wonderful. I’m very happy with my new roof!

  Reply from the business

  We are pleased to hear you're happy with your new roof! Galo, Derrick and the whole team appreciate your kind words. Your friends at Shanco.

• 4 out of 5Alex Taylor2 months ago

  Nice

  Reply from the business

  Thank you for your feedback! We're glad you had a positive experience with us. Your friends at Shanco.

• 5 out of 5borrenjeng3 months ago

  I have been Shanco's customer for 10+ years. They always have competitive prices with high quality services. They did 2 HAVC flues and an attic Fan for me recently. I just want to say thank you to Dan H., Israel and others from Shanco.

  Reply from the business

  Thank you for your review and 10+ years of loyalty. We appreciate your trust in us and will share your kind words with the team! Your friends at Shanco.

• 4 out of 5Nikki HasbrouckEdited 3 months ago

  Update: Galo reached out less than 24 hours after this review to address our concerns. By the end of the day he had coordinated with his team to have the damage to our carport ceiling repaired. In the end, Shanco made things right. We hired Shanco for a full roof, soffit, and gutter replacement and aluminum wrapping of our trim after great responsiveness and communication with sales rep Steve. Unfortunately, things went downhill once the work actually started. We had multiple concerns with the quality of workmanship with the roof replacement in particular and had to raise our concerns multiple times with project manager Galo to be taken seriously. The crew also caused damage to our home in multiple areas including leaving an open hole in the ceiling of our carport shed and doing a "quick fix" to an area of siding they damaged during roof replacement, which we only found acceptable because we plan to replace our siding in the near future.

  Reply from the business

  We're sorry about the workmanship issues and the damage. Please know that a team member will reach out to you shortly to go over your concerns and address them. Thank you.

• 5 out of 5Paul Treumuth8 months ago

  PRAISE for everyone at SHANCO, from David Poole in sales to Project Manager Alejandro Alvarado and his excellent Team of Roofing Installers. Our new roof was installed quickly and efficiently, using the premium GAF Lifetime Roofing System including GAF Snow Country Ridge Vents. You’ll love how Shanco provides great documentation of their work with many before and after photos. While the latest National Customer Rage Survey revealed that 77% of customers reported experiencing a product or service problem in the previous 12 months, Shanco stands out as a reliable and trustworthy company. Many thanks (y muchas gracias) to Shanco and its team for our new leak-free roof…

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for taking the time to praise David, Alejandro, and our roofing team. We appreciate your trust in our GAF system and documentation process. Your friends at Shanco.

• 5 out of 5Van Nguyen9 months ago

  Tyler McPherson from Shanco inspected my roof and immediately applied a temporary fix to prevent further damage — which I really appreciated. From the very beginning, he was professional, responsive, and knowledgeable. He guided me through the entire roof replacement process, helped me understand the financing options, and made everything smooth and stress-free. Christian, the sales representative, was also excellent. He clearly explained all the roofing options and proposed solutions that fit within my fixed budget. The pricing was fair and reasonable, and I felt confident that I was getting great value for the quality of work. When it came to installation, Alejandro Alvarado and his crew did a fantastic job. They worked efficiently, paid close attention to detail, and made sure the cleanup was spotless after the job was done. Overall, Shanco exceeded my expectations — great communication, honest service, and top-quality results. I truly appreciate the professionalism of Tyler, Christian, and Alejandro, and I highly recommend Shanco for anyone needing reliable roofing work.

  Reply from the business

  Thanks Van! Tyler, Christian, and Alejandro truly appreciate your kind words about our professional service and quality results. We appreciate your business. Your friends at Shanco.

• 5 out of 5Dan Diggs10 months ago

  The folks at Shanco were pleasant and efficient to deal with. They came when scheduled and the team worked really hard all day and got the job done professionally. The team cleaned up everything after the work as if they were never there. Great job!

  Reply from the business

  Thank you for taking the time to share your experience with Shanco Roofing. We appreciate your kind words about our team's professionalism and cleanup efforts.

• Warranty offered

  “…Blog Offers Gallery Reviews Careers Warranty Financing Service Areas Contact Pay…”

• States years in business

  “…Since we first opened our doors over 20 years ago, our goal has been to improve our…”

• Free estimates

  “…Pay My Bill Customer Service Schedule Free Inspection Shanco is the Leading Gaithersburg…”

• Financing available

  “…Take advantage of our flexible financing options to get the roof you need without…”

• Mentions the BBB

  “…Along the way, we have also earned an A+ rating with the Better Business Bureau, and…”