RoofClaim

8 of the 10 one and two-star reviews we hold, most recent first.

• 1 out of 5Jennifer5 months ago

  You’re going to kill somebody with your driving. Instead of stopping for a stop sign this guy decides to speed up, run the stop sign and cut in front of traffic on a 55mph road (sr44), about causing a multi car pileup. Driver then proceeds to swerve all over the road, like he was drunk. Not a great way to represent your company.

• 1 out of 5Austin8 months ago

  They cold called me and then hung up on me in an extremely rude fashion. Definitely won’t be going to them anytime soon

  Reply from the business

  Hi Austin, thank you for taking the time to share your feedback. We’re very sorry to hear about your experience — however, we do not have any record of speaking with anyone by your name recently. We take customer service very seriously and would never intentionally hang up on anyone inquiring about our services. We’d truly appreciate the chance to look into it further. Please feel free to reach out to us directly at 407-901-4160 so we can help clarify and make things right. Thank you again for bringing this to our attention.

• 1 out of 5Sharif Bappya year ago

  Had the roof inspected by Roof Claim and they’ve submitted a whole roof replacement. But the insurance company hasn’t approved anything after their inspection. Not sure where it went bad as Roof Claim agent never reached out to me to explain. I was expecting a little more due diligence from Roof Claim before submitting a claim, to ensure the claim. Now I’m concerned, next year my insurance might come with some new agenda before renewal, or might say change the roof at own cost.

  Reply from the business

  Thank you for your feedback. We want to clarify that we have highly trained professionals who perform thorough roof inspections and provide you with detailed findings. However, it is the homeowner's responsibility and prerogative to file an insurance claim based on our report. We are unable to file a claim on your behalf, but we aim to provide the best information possible to assist in that process. In this case, we also worked diligently with your insurance company, even advocating for them to reinspect the roof to ensure a fair evaluation after their initial denial. We always strive to support our homeowners throughout the entire process. However, we sincerely apologize that we were not able to meet our standards in this situation. Your satisfaction is important to us, and we appreciate your understanding as we work to improve our services.

• 1 out of 5Penny Goldstein2 years ago

  These people have horrible reviews online. They are not accredited with the BBB. They came more than 20 miles into our "no solicitation" community and left door hangers on every door, even though most houses have additional no solicitation signs. That is something that thieves do to check and see when people are home and when they are away. If you get information from this company or if someone is on your property, call the police, call them and complain, and post online. We need to warn others. When I called the company I was told no one was available to speak to me in regard to the situation. Please be wary.

  Reply from the business

  P Dag, we’re sorry you were inconvenienced by our team that’s working in your neighborhood. Although we do not currently have accreditation with the BBB, like many other businesses, we do have a 4.25 star rating on their site. Our account is undergoing a corporate rebranding to merge all accounts and once complete will have the accreditation. Also, as you’ll notice right here on this specific Google listing for our Orlando office we have a 4.9 star rating out of more than 500 reviews. We are proud of our employees and the services they’ offer and perform and believe our rating adequately depicts the quality of our work.We welcome you to compare our rating with any other volume business including the Publix nearest to your home. Again, we are sorry if you were inconvenienced and we wish you a Happy Holiday!

• 1 out of 5Lindsey EllisEdited 3 years ago

  Would not recommend. STAY AWAY!!! Do your research. This company requires you to sign a contract the day the door to door sales man stops at your house. One of those documents is the Assignment of Benefits - which gives them the right to get your insurance check issued directly to them. I found several references to Jasper Roofing and the owner being the same. RoofClaim has no rating on BBB - but Jasper does and it’s terrible.

• 1 out of 5Ilene and Phil MurphyEdited 3 years ago

  Took months to complete the roof job. It leaks and they won't make good on it. Promises they don't keep, workers urinated in my yard, still cleaning up roofing tacks, tar tracked on my roof, pavers, slung on to patio furniture 15 feet from …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Michael Alexander3 years ago

  Do not use this scum company. They will abandon you even with a contract and approved claim.

• 1 out of 5Leo GomezEdited 3 years ago

  They damaged my wall while removed the old shingles and refused to pay for the repairs. They excuse they didn’t do it. 😡 …

  Google cut this review short. The full text is on their Google profile.

• answering questions49
• insurance claim assistance35
• courteous staff27
• new roof25
• roof claim18
• claim process17
• guided process6
• fast installation5
• tile roof replacement2
• wind damage inspection2

14 more of the 427 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Orlando Lugoa year ago

  Kim has been very professional and kind as she has lead me through the whole process. She has answered all my questions making this a simpler experience

  Reply from the business

  Thank you so much for your kind words! We're delighted to hear that Kim was able to guide you through the entire roofing process making your experience smooth. We truly appreciate your feedback and your trust in RoofClaim.

• 5 out of 5Jacqueline Gastleya year ago

  We’re so grateful for Kim’s incredible support throughout the process of getting a replacement roof in our beautiful home. She truly goes above and beyond with her optimism, enthusiasm, and top-notch customer service. Kim makes everything …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your kind words!

• 5 out of 5travis smitha year ago

  I had a very difficult time coordinating a meeting with my adjuster and Kim was extremely kind and helpful trying to assist me, would have never spoke to the adjuster without her assistance!

  Reply from the business

  Thank you so much!

• 5 out of 5o0Fattsgalore0oa year ago

  Kim has been very helpful and responsive to all my concerns.

  Reply from the business

  Thank you for the kind words! Our team is committed to ensuring a smooth experience, and it’s wonderful to know that Kim was there for you every step of the way.

• 5 out of 5Anthony Garciaa year ago

  Travis Lipp!!! What can I say about this dude he is the law man of roofs . …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much Anthony for your amazing review!

• 5 out of 5Jesse Godineza year ago

  Kim was great and was able to get back to me in regards to my questions for my claim.

  Reply from the business

  Thank you for your review! We’re so glad to hear that Kim was able to assist you and provide answers to your questions about your claim. Clear communication is a priority for us, and it’s great to know Kim was there to support you. If you have any more questions or need further assistance, don’t hesitate to reach out—we’re here to help!

• 5 out of 5james gmana year ago

  Kim was very helpful.

  Reply from the business

  Thank you for your review!

• 5 out of 5Rebecca Torresa year ago

  Kim has been so friendly and helpful through the entire process of my roof claim. She has been on top of everything. Amazing customer service.

  Reply from the business

  Thank you Rebecca! We are so glad our team was able to provide you with amazing service.

• 5 out of 5Mark Marinoa year ago

  Excellent customer service. We had a pretty bad hail storm in Oviedo so I had my roof checked for damage. Roof Claim just happened to knock on my door (among many others). They were they thorough with their inspection and communication. It took a few months because my insurance company wanted a 2nd opinion but everything finally worked itself out. Roofclaim fought for me throughout the entire process and within a few months I had a new roof in one day. The only downside is that they only replace roofs so I had to find other companies for gutter and fascia replacement. I also went through quite a few reps during the process but eventually I ended up with Kim as my rep, Kim was informative, easy to contact and always available for updates. She was a glowing unicorn of customer service. Her friendly Smurf like attitude made her an absolute delight to deal with. Even when their job was over, Kim helped me out with an issue I had where I had spilled paint on my brand new roof after being bullied by an incredibly upset bee. Yes… a bee made me freak out and spill paint on my new roof. So after going through a large number of reps and finally getting the job finished with Kims help, I recommend Roofclaim. My new roof looks super sexy now and I’m certain that my neighbors with their old dilapidated roofs are surely jealous. As a matter of fact, I think one of them trained that bee to attack me. If you want an aggressive company to fight for your new roof, these are your guys (and Kim).

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for the detailed and entertaining review! We’re thrilled to hear that despite a few hurdles, including a mischievous bee, our team, especially Kim, was able to provide excellent support and help get your roof replaced. We’re glad the end result is a roof you're proud of! While we focus solely on roofing, we appreciate your understanding and are happy to have been part of the process. If you ever need us again, we’ll be here—bees included! Enjoy your new roof!

• 5 out of 5Frankie S.a year ago

  The whole process was smooth. Kim kept us informed every step of the way and always avaliable for questions. She was absolutely great to work with. Kevin was on-site the day of the install to ensure everything went smoothly. Thank you Kim and Kevin! All the guys on the crew working that day did an amazing job. They worked quickly and efficiently.

  Reply from the business

  Thank you for your kind words! We're glad Kim and Kevin provided excellent support throughout your roof replacement. Our team is dedicated to delivering efficient service and a smooth roofing experience!

• 5 out of 5AMAURY Cisnerosa year ago

  I deliver today a full flatbed load at this company. They open at 8 am. Fast unloading.

• 5 out of 5Willie Rogersa year ago

  Working with Kim was a pleasure, she answered all my questions and was very knowledgeable of what i needed to done. Thanks you Kim.

  Reply from the business

  Thank you so much! We're thrilled to hear that Kim was able to provide you with knowledgeable and helpful support. It was a pleasure working with you!

• 5 out of 5Michael Stealya year ago

  Travis stopped by for a quick inspection after Helene brushed passed, provided some useful insights and brought attention to some manufacturing defects in a few shingles, but nothing requiring immediate attention or concern.

  Reply from the business

  So glad our team could bring you peace of mind after the storm! Thank you Michael for your review!

• 5 out of 5Nancy Alexisa year ago

  Had a great experience working with Travis, he was efficient , he took care of our claim and got us a new roof in no time .

  Reply from the business

  Thank you so much for the wonderful review Nancy! We're thrilled to hear about your positive experience working with Travis. Our team is dedicated to making the process as smooth as possible, and we're glad he could help get your new roof taken care of efficiently. Enjoy your new roof!

New Roof Cost In Orlando (2026) A new roof cost in Orlando, FL typically costs between $7,250 and $20,000+. The average for a standard home with asphalt shingles runs $10,500–$14,000. Metal and tile roofs cost more upfront but last 2–4× longer — and can save you thousands on insurance premiums in Florida.Apr 15, 2026Learn more

• Licensed

  “…Fully licensed & insured – Professional crews…”

• Warranty offered

  “…4 GUARANTEED SATISFACTION Backed by RoofClaim's…”

• Free estimates

  “…how quickly he came out to give me a free estimate (same day!). He took a ton of…”

• Financing available

  “…the best solution, and offer financing options to make roofing more affordable. With…”

• 24/7 emergency call-out

  “…replacement, RoofClaim is available 24/7 for all the Roofing Service in…”

Their site also states: license number shown, insured.