Roof It Right

All 8 of the one and two-star reviews we hold for Roof It Right, most recent first.

• 1 out of 5Phil Candeea month ago

  Neighbor’s tree fell on roof in 2010. Insurance paid Roof It Right over $20,000 for a new roof. 13 years later began having roof problems with leaks. Gumar came out and recommended I buy a brand new roof. Other roofers have told me that it appears to them that some of the old wood was retained/used in the repair and now such is failing. I’ve got shingles sealed for now, but obviously since the roof’s wooden foundation is prematurely decaying, this will be a reoccurring problem. Most people would expect 25 years out of a new roof.

  Reply from the business

  Phil, we’re very sorry to hear about the recurring leaks and understand how frustrating this must be after expecting a 25-year roof. We take concerns about premature decay and workmanship seriously and will review the original job records and any applicable warranty. Please contact our Customer Care team at your earliest convenience so we can pull your file, evaluate options, and discuss next steps to resolve this. Thank you for bringing this to our attention.

• 1 out of 5Ralfy Hendershaw11 months ago

  they roofed my house in 2024 roof is leaking i have contacted them multiple times they will not answer the phone or return the calls. i guess i will hire someone to fix it then take the legal route

  Reply from the business

  We make sure to answer all phone calls and take care of our customers. I’m not sure why you had this experience, but I personally oversee this and want to resolve it. So far, I wasn’t able to find your name in our records. Could you please provide the name or address under which we contracted with you in 2024?

• 1 out of 5Patrica Peytona year ago

  Had appointment 3:00, The tech guy didn't call to inform me that he was running late as a courtesy I called and was met with a very rude, unprofessional man, who didn't listen, repeatedly talked over me. I'm not about to spend my money at a …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We’re sorry to hear that your experience didn’t meet your expectations. We value every potential customer and always aim to communicate with respect and professionalism. While our team may not have initiated the delay notice, the schedule change was communicated more than 50 minutes in advance once we connected. We understand punctuality is important and always strive to keep customers informed. Regarding the tone of the conversation, we have full confidence in how our representative handled the call—firm but respectful and honest. We’re committed to transparency, even when it may not align with someone’s expectations. That said, we never want our communication to feel dismissive or rude, and we regret if that’s how it came across. We wish you the best in your search for a contractor and remain open to future communication if you ever choose to revisit.

• 1 out of 5Brittany CookEdited 2 years ago

  I’ve been in communication with this company since March after filing a claim for wind damage that caused roofing issues and leaks beginning March 3rd. We were provided the contact for a very friendly and helpful employee who is no longer with the company from one of our own family members. Initial discussions were helpful, informative, and relieving. After several weeks of no further communication due to her being our sole contact we began trying to call and were then notified that she wasn’t with the company. Mark Allen was very reassuring once contact was made again. As of May he mentioned having someone out to tarp due to continued rain damage as we worked on getting an estimate to insurance after the first inspection. Insurance did not approve the full roof as Roof it Right desired, and communication began to further decline. We never received that tarp and water damage has increased. We had a second inspection report submitted in July, which included a new leak that the inspector reported came from his own nails while pulling shingles off for a sample comparison. The inspector assured us this would be covered, reviewed the roof again as well as inside damage our insurance company had left out of their own report. I began asking for an itemized estimate of repairs from Roof it Right in August, and was told by my insurer that they had been asking for own themselves since April. Roof it Right refused to send it even after I explained I cannot sign a contract with them for any repairs without having in writing on the contract what will be repaired, and that it needs to include their own inspector’s damage. It is September 29th, and I cannot even explain in words right now the confusion and frustration that comes with the email I just received as I requested once again for the itemized services to be included (I even said you can copy and paste what out insurer agreed to) in the contract so we can move forward. This does not even include the fact that our insurer h

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Toree sims3 years ago

  Unorganized with documents that I’ve sent regarding insurance claim and asked me to send the same adjuster quote over and over. Wanted a deposit on top of my deductible that I have already paid on my policy and said they didn’t want to …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for taking the time to share your feedback about your experience with our company. We sincerely apologize for the inconvenience and frustration you have encountered during your interactions with us. Your concerns are important to us, and we appreciate the opportunity to address them. Please know that your feedback has been shared with our team, including the issues with repeatedly requesting the same adjuster quote, not providing a detailed estimate with pictures, and the inappropriate accusation of insurance fraud. We take these matters seriously, and we are committed to learning from this experience to improve our procedures and better serve our clients in the future. If there is anything we can do to rectify this situation or address any lingering concerns you might have, please do not hesitate to reach out to us directly. We value your input and hope to have an opportunity to regain your trust in the future. Thank you again for your feedback, and we extend our sincerest apologies for any inconvenience you have experienced.

• 1 out of 5Yoannis Imbert-FernandezEdited 3 years ago

  EDITED 10/6/2022 TO ADDRESS OWNER'S RESPONSE: Thank you for taking the time to provide a response, though a dishonest one. Your response is inconsistent with what we were told upon inspecting the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We never said nor implied that we agreed that the windows were installed incorrectly. . . It’s unfortunate that we could not better meet your expectations. It remains our strong opinion that we installed the KP windows (Link: https://g.co/kgs/XKDg6J) the best way possible. As your husband noted before we even installed the windows, that company out of Ontario, CA has a 1.2 star rating. Even so, they were a better option in that price range than other windows that are available locally. And we have never had complaints before. That’s why we did not hesitate to install them with your consent. We apologize for assuming that you wanted to stay within that budget since you did not ask for higher-rated, more expensive windows at the time. As for your perception that air is coming in around the windows, I sent out a trusted technician to inspect the installation job. He reported that the installation was properly done and that there was no way to improve upon it. We did return your phone calls for a long time and re-visited your property many times at considerable expense. We even replaced the garage door belt that broke through no fault of our own. It happened to wear out at that time, so we happily replaced it since it happened on our watch. Unfortunately, at some point, it became unfeasible and unreasonable from a business standpoint to keep going back to meet your household’s demands when we already completed the job in a timely, professional manner as you stated 2 years ago. As an example, I can point to the aluminum fascia installation. At first, you guys were not satisfied and I could not understand why. When your husband and I went together to compare it your neighbor’s aluminum fascia, we found so many imperfections at the neighbor’s that he had to admit our installation was exceptional. We appreciate that you considered us trustworthy enough to recommend us to others in the past. We are a bit confused about the drastic switch to now rate our work so low when

• 1 out of 5Ben Bass3 years ago

  They came to my house and told me “insurance companies hate us because we get you the most for your roof”. They supplemented everything that could possibly be wrong with the roof, giving us a 30k estimate on a roof that every other roofing …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Did we charge double or did the insurance company offer half the amount that it would take to roof it right? We don’t cut corners, and we try not to work for free. We invest a lot of time and money helping homeowners qualify for a quality roof and not a cheap fix, for which we deserve to get paid so we can continue serving the community. Patty does a wonderful job helping customers and we appreciate all her hard work! We wish you all the best.

• 1 out of 5eddie pace3 years ago

  Worked briefly with Mark. Once they understood that I wasn't going to let them take advantage of my insurance company they dropped the claim/ quote quickly.

  Reply from the business

  Not always Homeowners see how they want to take advantage of the contractors. I hope it is not about you. Most homeowners though see how Insurance takes advantage of them. People get what they pay for. You paid premiums, it is time for you to be compensated for your losses. We helped thousands of homeowners to get the roofs that they can count on and we appreciate when they want us to be paid for our labor. If you will change your mind, please call Mark.

• insurance claim assistance30
• roof replacement28
• gutters20
• gutter replacement11
• respectful staff9
• quick response time3
• window installation2
• fascia repair2
• chimney cap2
• landscaping protection2

14 more of the 148 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Dr. Hoskins3 months ago

  I have used Roof it Right on several occasions over the last 8 years. I am always pleased with the professionalism of all- the owner, office manager, all workers that are sent out to complete the inspection and projects. They’re thorough and efficient. Their pricing is fair and the quality of their work is excellent. I highly recommend them for any roofing, gutters, siding. They stand by the promises they make and deliver great results.

  Reply from the business

  Thank you, Dr. Hoskins, for your continued trust and for taking the time to share this wonderful feedback. We’re glad our team’s professionalism, thoroughness, and fair pricing have consistently met your expectations over the past eight years. We appreciate your recommendation and look forward to serving you for any future roofing, gutters, or siding needs.

• 5 out of 5Connie GrosseEdited 5 months ago

  Very happy with the job Roof it Right completed recently on my house. Mark Allen was able to work with the insurance company and make sure I was reimbursed. They arrived to start the job and finished the job as the darkness was setting …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you, Connie, for the glowing review. We're thrilled Mark Allen was able to work with your insurance and that our team completed the roof on time, even as dusk approached. It means a lot that you noticed our thorough cleanup and that your neighbors were impressed. We greatly appreciate your recommendation and are here if you need anything in the future.

• 5 out of 5Angela Anderson5 months ago

  Absolutely amazing experience. Patti walked me through everything even in a stressful situation. She was so patient and supportive. Juan was so knowledgeable and helpful. I would use them again in a heartbeat for new roofs (we had our main home and three car garage done). In fact that are working on our soffits and fascia next!

  Reply from the business

  Angela, thank you so much for sharing this 😊 It truly means a lot. Roofing projects can feel overwhelming, especially when it involves your main home and a three-car garage, so we’re really glad Patti was able to guide you through everything with patience and support. That steady communication is something we take seriously. Juan will be grateful for the shoutout as well. He always aims to make sure every homeowner feels informed and confident throughout the process. We’re honored you trusted Roof It Right with your home and we’re looking forward to helping with the soffits and fascia next. Thank you again, Angela 🏠

• 5 out of 5Gaylia Bond6 months ago

  This company performed a thorough inspection of our roof after a couple of small water stains appeared on the vaulted ceiling near the fireplace in our great room. The leak was determined to be caused by the lack of appropriate insulating …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Gaylia, thank you so much for sharing this 😊 Water stains can be stressful, especially in a vaulted ceiling near the fireplace. We’re glad we could pinpoint the real cause and fix it the right way so you’re not dealing with it again. Hearing that there are no more leaks means everything to us. We truly appreciate your trust in Roof It Right 🏠

• 5 out of 5tony96706 months ago

  The company installed snow guards on my house and garage. They also repaired the gutters mangled from last years snow storm. They did excellent work.

  Reply from the business

  Tony, we really appreciate you taking the time to share this. Snow guards and damaged gutters might not be the flashiest upgrades, but they protect your roof and foundation when the weather turns. We’re glad we could get everything taken care of the right way and leave you confident going into the next winter season ❄️ Thanks again for trusting Roof It Right with your home. It means a lot to our team.

• 5 out of 5Willie Wesley7 months ago

  I had a great experience. Mark came out accessed the roof and help me get a my roof replaced after baseball size hail damage that the insurance company denied. Now I have new gutters and a new roof.

  Reply from the business

  Willie, thank you for sharing this. Hail damage can be incredibly frustrating, especially when insurance makes things more complicated than they need to be. We’re glad Mark was able to step in, assess everything properly, and help guide you through the process so you could move forward with a new roof and new gutters. That’s exactly why we take the time to do it right the first time. We appreciate you trusting Roof It Right with your home 🏠

• 5 out of 5Michael Allen7 months ago

  Very professional. Roof looks perfect. Great crew. Mark Allen was a great deal of help and an upstanding salesman. Would go to them in the future.

  Reply from the business

  Michael, we truly appreciate you taking the time to leave this review. Hearing that the roof looks perfect and that the crew delivered the kind of professionalism you expected means a lot to us. We’ll be sure to pass your kind words along to Mark as well. He takes pride in making sure homeowners feel informed and supported every step of the way. Thank you for trusting Roof It Right. We’d be glad to help anytime you need us in the future 🙂

• 5 out of 5Dorothy Allen7 months ago

  We got a beautiful roof, did a great job. I have never seen a crew that cleaned up after, they did more than a great job. They are to be commended.

  Reply from the business

  Dorothy, thank you so much for the kind words. We love hearing that you’re enjoying your beautiful new roof. Just as important to us is how the job site is left behind. A clean property is part of doing the job right, not an extra. Your feedback means a great deal to our entire crew. We’re grateful you trusted Roof It Right and we’re here anytime you need us 🙂

• 5 out of 5Olivia Naber8 months ago

  Very responsive, knowledgeable, and helpful

  Reply from the business

  Hi Olivia, Thank you so much for the kind words and for taking the time to leave us a 5-star review! We really appreciated the opportunity to help with the tarp for your roof. We’re glad we could assist when you needed it most. 😀 …

• 5 out of 5Ky Sizeyda year ago

  Tornado flipped my roof upside down on April 3rd, 2025 and Roof-it-right was out within a couple hours of my initial call to tarp the roof to prevent further damage inside. They replaced the roof,siding,soffits and gutters and it all looks …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Ky, Thank you so much for taking the time to leave this incredible review! We’re truly honored to have been there for you — not once, but twice. It means the world to us that you trusted Roof It Right to handle your emergency and help you through the insurance process. Our team takes pride in showing up when it matters most and delivering high-quality results every time. We’re so glad everything looks great, and we’re here anytime you or your neighbors need us in the future. Stay safe, and thank you again for your kind words and recommendation!

• 5 out of 5Clayton HableEdited a year ago

  I have used Roof It Right for several roofing jobs including patching leaks, gutter guard installation, and replacing entire sections of roof and flashing. I have always been 100% satisfied with the quality of work. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you very much Clayton. Yes, we definitely appreciate the long term relationship with our customers. Do it right and customer satisfaction are our two fundamental principles. Thank you for sharing your experience. It is especially valuable because for years we do smaller projects for you and we never did any full roof replacement at your projects. In the long run people save much more money if they do necessary maintenance and that's what we recommend unless common sense votes for replacement. Thank you very much for your rview.

• 5 out of 5Neal Sharpa year ago

  Needed some fascia and soffit repaired. They got to the job quickly and at a fair price. The same person who came out to give me the quote was also the one to make the repair. Juan did a fantastic job - thank you! I highly recommend this roofing company!

  Reply from the business

  Hi Neal, Thank you so much for the kind words! We're thrilled to hear Juan was able to take care of everything quickly and professionally. It's always our goal to make the repair process smooth and stress-free—from quote to completion. We truly appreciate your recommendation and are here anytime you need us!

• 5 out of 5Jabari Simbaa year ago

  Very professional and task focused!

  Reply from the business

  Thank you, Jabari! 🙌 We’re so glad to hear you found our team professional and focused. Delivering high-quality work while respecting your time and space is what we’re all about. We truly appreciate your support! …

• 5 out of 5Joseph Tinglea year ago

  We aren’t having our roof repaired, but some neighbors in the our neighborhood are. A representative stopped by to inform us they would be doing work and it may be loud at times. First roofing company to ever do this in my experiences. I was very appreciative of the notice and the politeness of the representative. I can’t vouch for the work but the professionalism and thoughtfulness means the world!

  Reply from the business

  Thank you so much, Joseph! 😊 Even though we weren’t working on your home, we’re really glad to hear our team made a positive impression. We believe that being good neighbors is just as important as doing great roofing work. Your kind words about our representative’s professionalism truly mean a lot to us! If you ever need anything in the future, we’d be happy to help. 🙌

☀️ By late August, your roof has taken on months of heat and storms. That combination can wear down shingles, loosen seals, and expose weak spots that weren’t obvious earlier in the season. Addressing those now can help prevent bigger issues heading into fall. #RoofItRight #RoofMaintenance #LouisvilleHomes1 day agoLearn more

• Warranty offered

  “…Guaranteed Work Quality work backed by…”

• States years in business

  “…With over 15 years of experience handling roof insurance…”

• Free estimates

  “…Our Services Call Us Get Your Free Estimate Clear. Honest. Supported. A Better…”

• Family owned

  “…Louisville in 2013, they have remained family run, with their son Pavel now part of the…”