Eclipse Roofing & Restoration, LLC

8 of the 13 one and two-star reviews we hold, most recent first.

• 1 out of 5Steven3 months ago

  Owner is very unprofessional and rude!

  Reply from the business

  Steven, I don’t recall having a conversation with you, if you’d like to call me, I’d be more than glad to speak with you. I do not know who you are or what you are talking about. Hope you have a great day. James M Reynolds President

• 2 out of 5Anthony Martinez10 months ago

  I paid $800 to fix a leak in my roof, the leak is still there and they wanted to change me more to TRY to fix it again, how many times are they going to charge me until they get it fixed, might as well replace the roof it could be cheaper in the long run, very disappointed I will look elsewhere to have my roof fixed.

  Reply from the business

  Mr. Martinez, I appreciate the review, but there are things that you were not putting in your review that need to be known. When you first signed on with us, it was to fix nail pops. Trey, your project manager, pointed this out to you and let you know you had several pop nails, nails left exposed that were not properly sealed, and this is what we believed to be the issue. It was basic roof maintenance. We have been out there a couple of times and final came to the conclusion that your furnace pipe collar is bad. Per your contract, we did inform you if anything else was needed to remedy the leak, it would be billed at time and materials. We have tried to do everything we can to fix your home by not charging you more money, but unfortunately, you need a new furnace pipe base flange flashing, and a collar. I am more than willing to do it at cost, but to leave a bad review when you signed a contract knowing that if anything else was needed, that would be at your expense. Again, we are more than willing to help, but I cannot be held liable for your furnace pipe flange being bad. If you would like to call me at my office and speak to me, I’ll be more than glad to answer any questions for you. Respectfully submitted James Reynolds President

• 1 out of 5Leslie Fernandesa year ago

  Never called us back after two messages.

  Reply from the business

  Leslie, something must have gotten crossed up. You can always reach out and speak to me. I’m going to check to see when you called in and I will personally follow up with you. Sorry we could make the connection! James M Reynolds President

• 1 out of 5Larry Hawk2 years ago

  Have sent a message and called to get a estimate on some gutter repair. Was told someone would get with me in about 24 hours.still waiting almost 2 weeks later

  Reply from the business

  Since there is no name left for us to cross reference, it is hard for us to look it up the request for gutter repair. If you would like to call me at the office, I would be more than happy to help you. James M Reynolds President

• 1 out of 5S KUHL2 years ago

  Went looking for a quote for a new roof and the guy they sent out went on a very awkward 45min rant about politics & race. It was very awkward and I was extremely uncomfortable. We ended up going with a family-owned Latin roofing company. Did a great job, took him a day and was 1/3 of the price you all quoted. This experience was s several years ago but I was afraid of retaliation for making this review.

  Reply from the business

  Sarah, I’m very sorry that that happened to you. For a business to grow and understand their employees, it’s good to have interactions with prospects of new customers giving feedback. I wish you would not have waited so long to give me a bad review from something that happened several years ago. A simple phone call could’ve gone a long way and making sure that this would never happen again. I wish you and your family the best. Thank you for the constructive criticism! James Reynolds President

• 1 out of 5Patricia Daniels3 years ago

  Buyer beware . Charged me for materials he did not use.$2000.00 worth. Put on the roof over top of my other roof. And then lied to the court. We have been in court for three years.he also hired a day crew instead of experience roofers. Seated a senior citizen.

  Reply from the business

  Mrs. Daniels, There is no reason to lie about anything that happened to your home. It was an insurance claim that we helped you with. You are upset at the fact that you did not pay your bill and we ended up taking you to court. Do you not find it ironic that the judge ruled in our favor because you were being unreasonable? The last thing any business owner wants to do is have to sue a customer to be paid for job that was executed to 100% of our contract. I really do wish you the best! James M Reynolds President

• 2 out of 5Bradley Fergason3 years ago

  Reply to owner: You are very misinformed. $100 was not taken off, nor do I recall that ever being offered. I double checked the quote, invoice, and check that was cashed. I specifically asked about that section of gutter to Alec as the previous company specifically said it would not be replaced. In regards to the guys who came out to clean the existing gutter I said I was generally happy with their job cleaning it, has nothing to do with my overall satisfaction on the job. The install guys were very nice as well, that's not where my frustration comes from. They DID NOT reseal the gutter section back there as it was raining the day they came out, but he did leave some caulk for me to do it myself. Quoted me for a full gutter replacement on my house. I specifically asked about a particular section that is attached to my back patio covering and I was assured everywhere that was guttered would be replaced. Job gets done and that section wasn't replaced. I tried to work with the company on a resolution that would work well for everyone and the best they could do was to come clean out my existing, broken gutter that is over the patio. It looks a little better but still leaks real bad and doesn't match the rest of the house. Overall the rest of the work seems good although will have to see whether the work holds up. Their direct competition offers five year warranty compared to their warranty which I believe is for three. Was told they'd give me a five year warranty but haven't actually seen any paperwork that guarantees that so I'm skeptical. If you use this company make sure the contract is VERY specific on what work will be completed otherwise you may end up with a not so pleasant surprise. Personally I'd look elsewhere.

  Reply from the business

  Bradley, I hate the fact that you’re upset over something we didn’t bid to begin with. When you ask for a gutter quote, that is what we gave you, in writing. You never once told Alec, your project manager, that you wanted the awning/patio cover to be replaced. That section that you are referring to is a part of the aluminum awning roof. I cannot help that if communication was not a specific in the beginning. Resolution we came to was we knocked off $100 off of the job and came out and cleaned off the debris/tree limbs off the awning, scrubbed/cleaned the face of your awning, and sealed a few areas that you asked us to do. Per your text messages, you said you were pleased and happy that we came back out. Now your not happy? Bradley, we stand behind our work no reviews speak for themselves. I’m sorry that we could not please you. If you would ever like to discuss this, you can reach me at my office. James M Reynolds President 502-424-0885

• 1 out of 5Matt Emig4 years ago

  Not a good experience. We had a quote done for full removal of existing siding and replacing with new vinyl siding and getting new gutters and downspouts. Contract was signed and product was ordered. Two weeks before the job was supposed to be done, we were told they were not removing the old siding and they were just placing new siding on top of old. When we called to discuss, the owner got on the phone and accused us of screaming at him and being unreasonable. While trying to get an understanding of why the quote said one thing and what they intended to do was another thing, he continued to tell me that I was being loud and was yelling at him and would not have a conversation. He then said he would just release the contract instead of trying to work around the issue. Owner continues to tell me it is my fault for not reading about the product we ordered. Very unprofessional for an owner to talk down to a customer and blame them for the issues. We will not use or recommend this company to anyone else.

  Reply from the business

  Matt, Your experience with us has always been positive. I replaced your roof for you years ago and have direct you and your wife on other construction needs since you moved here. One thing you failed to state in your above statement, you have had us give you 3 quotes over the last 2 years. Matt, I would never mislead a customer let alone someone who I thought was a friend. I gave you and your wife an estimate, then Ben Sparrow, another project manager that used to work for me gave you estimate and then Alec, one of my other project managers gave you a 3rd estimate. Matt, I explained to you the first time we met to discuss the job that your deck was installed over your existing siding and not built to code. Was a permit ever pulled to do the deck, no. Given the shotty work, I have to come in a fix another sloppy contractor's job and sometimes things can get ugly cleaning up someone else's mess. Is that my fault? That is why I quoted you insulated siding. Then Ben quoted you something different and so did Alec. When Alec tried to sell you the insulated panel, Meghan said "oh no" we cannot afford that. That is why Alec tried his best to do what was right and get you a good warranty and a great job! When I was trying to explain to you the difference in my original estimate and Alec's you continued to yell and be elevated with me. Even when I said we would remove your existing materials, you still were elevated. I simply told you if you could relax and discuss this like adults, that we would not accomplish anything. After you continue to be elevated, I told you I would release you from your contract and you could go elsewhere. You didn't want to hear anything I had to say, even when I agreed to what you wanted. If you want to ridicule me for trying to explain it black and white, I'm sorry. As I stated in my other emails, I wish you both the best in your home improvements and hope your siding is installed better than your deck. All my best James M Reynolds President

• gutters79
• thorough inspection29
• skylight replacement23
• gutter replacement23
• insurance claim assistance23
• responsive staff16
• vinyl siding replacement7
• shingle samples2
• decking replacement2
• wood rot repair2

14 more of the 369 reviews we hold text for, most recent first. We do not hold every review Google has.

• 4 out of 5Jill Smith2 days ago

  My experience with Alec Simpson was exceptional, sad to say the forman of Tony not so much, very disrespectful of me and did not stay on the job as requested for English interpretation for Spanish speaking only workers. The workers however did pick up roofing mess as they went, taking off the old roof.

  Reply from the business

  Thank you Jill for the review. Sorry Tony couldn’t be on the job a 100% of the time. We have multiple jobs in progress and sometimes it’s just not possible to stay in one place all day. I glad everything else went smoothly and the clean up was satisfactory. If there is anything I can do for you in the future, please feel free to call me at the office. James M Reynolds President

• 5 out of 5Jim Whitacre5 days ago

  Awesome service from the start. You guys were very responsive from the beginning, instant quote, immediate removal of old Gutter Helmet, and constant communication as to when the job would be finished. The new Gutter Helmet looks beautiful and without a doubt Tony was a God send. He was so professional and friendly that it made the installation painless. I highly recommend him to do your installation. Well done!

  Reply from the business

  Thank you Mr. Whitacre for the awesome review on our team and on the gutter service. We appreciate your business! James M Reynolds President

• 4 out of 5John Schwartz5 days ago

  Eclipse did a good job on installing my Gutter Helmet. However, I thought the price was a bit on the high side. It cost half as much as a new roof but is a lot less work. I was also disappointed that Eclipse wanted to charge 2.5% to pay via credit card.

  Reply from the business

  Thank you John for the review. Gutter Helmet is the best product on the market for keeping your gutters clean. It’s definitely not the cheapest product but it the best by far. Unfortunately, we are charged for credit card processing and being a small business we do not build that cost into our contract amount. Enjoy your gutter guards! James M Reynolds President

• 5 out of 5Brad Schutza month ago

  ⭐⭐⭐⭐⭐ We recently had Eclipse Roofing and Restoration install a Riff gutter system …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the five star review! I hope you enjoy the under deck system. James M Reynolds President

• 5 out of 5Jeff Uhlinga month ago

  Excellent work. Worked with insurance adjuster. Prompt both with work and communication. Good job cleaning debris from yard

  Reply from the business

  Thank you Jeff for the 5-stars. We appreciate your business. James M Reynolds President

• 5 out of 5Pamela HornbackEdited a month ago

  Great company, great people. If you need a roof, ask to work with Parker. This guy couldn't have worked harder for us if he lived here. He talked to the insurance company for us and got our claim through. This was the best home repair experience we've ever had. The roofing crew were very polite and our yard was spotless when they left.

  Reply from the business

  Thank you for the review. I will pass this along to Parker.

• 5 out of 5Bruce Burtona month ago

  Underwent roof replacement along with gutter and gutter helmet replacement for hail damage. Inspection, recommendations, coordination with insurance company, installation, cleanup, and follow up was all exceptional, professional, and timely. Alec and other team members were all very courteous, knowledgeable, and responsive. Highly recommend!!!

  Reply from the business

  Thank you, Bruce for the 5-stars on our team and Alec. We appreciate your business! James M Reynolds President

• 5 out of 5Errik Granta month ago

  I’ve used Eclipse a few times for repairs on my gutters and siding. They have always been honest, professional, and do fantastic work. Today, Alec Simpson came and inspected a roof leak. It ended up being a loose nail. He removed the nail and sealed the hole. Highly recommend Eclipse would rate higher if I could.

  Reply from the business

  Thank you so much for the 5-stars! We are always here if you need us. James M Reynolds President

• 5 out of 5Rafael Marrero2 months ago

  Great service.

  Reply from the business

  Thank you for the five star review! James M Reynolds President

• 5 out of 5Mark Corn2 months ago

  We had Gutter Helmet installed and they did a wonderful job.. looking forward to not having to clean the gutters on our 2nd story roof..

  Reply from the business

  Thank you, Mark for the 5-star review! We appreciate your support. James M Reynolds President

• 5 out of 5Brenda BankstonEdited 2 months ago

  Eclipse did an excellent job replacing my daughter’s roof last year. We called this year to replace our 19 year old roof. We appreciate their recommendation of a ridge vent. It looks great! Once again fast response and excellent work. Highly recommend.

  Reply from the business

  Than you so much for the 5-star review. My family and my work family thank you for your business! James M Reynolds President

• 5 out of 5Jordan Adams3 months ago

  Very happy with Alec and the team at Eclipse Roofing. Alec was very professional and friendly. He kept me informed during the whole process. Would definitely recommend.

  Reply from the business

  Thank you Mr. Adams for the review on our team members. My family and I appreciate your business and the 5-stars! James M Reynolds President

• 5 out of 5B Zeller3 months ago

  I had a new skylight put in and the men did a great job putting it in. They hauled away the old one. They cleaned up everything and were nice to deal with.

  Reply from the business

  Thank you so much for the review on the new skylight. My family and I thank you for trusting us with your project. James M Reynolds President

• 5 out of 5James Fiumara3 months ago

  Eclipse did a fantastic job on a full roof replacement with a very quick turnaround time. The project management team I worked with, Cody and Amber, were very responsive and helpful. The roofing crew did excellent work. Very happy with the new roof. Would definitely recommend.

  Reply from the business

  Thank you so much for the awesome review on our staff and your project manager! We appreciate your business. James M Reynolds President

Call us day for all of your home needs. Financing available. http://www.eclipseroofinglouisville.comJul 30, 2026

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