Bone Dry Roofing

8 of the 35 one and two-star reviews we hold, most recent first.

• 1 out of 5Justin Bratchera month ago

  Should teach your roofers how to drive and tell them not to honk at people following the road laws.

• 1 out of 5Bruce Duthiea month ago

  I paid them $55,000 to reroof part of our house. Ten minutes into the job they said I would have to pay them another $10,000. The first big rain after they completed the job left us we 3 big leaks. They came out and said it would be another $10,000.even though they guaranteed the entire roof.now I’ve got the expense of an attorney.

• 1 out of 5Aaron Mathewsa month ago

  If you are looking for a company to get the job done in a timely manner and take accountability for their lack of communication, look elsewhere. The gutter and gutter board on the back of my home came loose and was hanging down. Called Bone Dry to get a quote. Cameron (who was awesome) came out on April 8th to assess the issue and give me a quote. I signed a contract that day. Weeks and weeks pass by and I don’t hear anything from Bone Dry regarding a date where they plan to come out and get the job done. I get text messages on April 30th, May 14th, and May 28th saying they eager to begin working on my roof. June 15th rolls around and nothing has been done or communicated. The issue had become much worse , where my gutter and gutter board were now detached from my home and laying across my patio. I call their office and speak to someone who says she will have someone reach out to me by EOD. I hear nothing. I call back the following day and notify them that no one reached out to me as they said they would. The person I spoke to told me she was going to contact the main boss (who was on family vacation) to see if someone could reach out to me. I finally hear from someone and they scheduled a crew to come out on June 17th to get the work done. The crew did in fact show the morning of June 17th and got the job done. As soon as the job was complete, I began getting mass amounts of text messages and phone calls to make sure I pay the invoice. If only I received the same effort to get my roof fixed as I did to receive my payment… Not once I have received an apology, communication where they went wrong, nothing (expect constant hounding for payment).

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for taking the time to share your experience, and we sincerely apologize for the communication and scheduling delays you experienced. You deserved better, and we understand how frustrating it must have been to wait over two months while the issue worsened. We are glad Cameron provided a great initial experience and that the crew was able to complete the work, but we recognize that the lack of communication and follow-through in between fell well short of our standards. Your feedback is being shared with our leadership team so we can address these gaps and ensure this does not happen to another customer. If you would like to discuss this further, please do not hesitate to reach out to us directly.

• 1 out of 5Janine Hogan3 months ago

  Bone Dry Roofing prides itself as a proud business to serve its local customers, including essential workers and public servants, offering a 10% discount on any roof repairs. This very promotion, alongside their credible ratings, are the very reasons I sought services for my roof and chimney repairs. However, I deeply regret this decision after being harassed by calls and text messages from John Mollette, having timelines for project completion extended for John Mollette, poor cleanup by roofers, and being coerced and threatened by John into being sent to collections for not making payment immediately. This conclusion makes me wonder who of local customers this company prides itself in serving, because from my experience, Black teachers of West Louisville are not considered. The timelines they give for services and payments are biased — allowing their contractors ample time to schedule estimates, extensions, and repairs while requiring clients to pay immediately. The cleanup jobs they do are poor, and they threaten their clients with being sent to collections without 30, 120, or 180 days' notice. Historically Black consumers have credit scores that fall into the subprime tier (below 600), which limits accessibility for secure housing, auto loans, and credit cards. Scholars have argued that these inequities are directly linked to the aftereffects of the Trans-Atlantic Slave Trade, UN resolution declared as the gravest crime against humanity. Evidently, this company, or perhaps John, is criminal, aroused by propelling structural inequalities and racial wealth gaps for the Black, West Louisville community, teachers, too. It’s evident that greed and bigotry drive its mission, vision, and core values, or perhaps John Mollette himself. I would encourage any public servant or person of color who resides in West Louisville not to inquire about services from this company. They are racist, greedy, unholy, and without discipline.

• 1 out of 5Seth BishopEdited 8 months ago

  Did a decent job on repairs didn't clean up very well ended up with screws in my car's tires …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Seth, we are sorry to see this review. At this time, we've been in touch with you and have reached a resolution. Thank you.

• 1 out of 5Seth BishopEdited 9 months ago

  Did a decent job on repairs didn't clean up very well ended up with screws in my car's tires Update they did reach out but nothing was concluded i just received a bunch of phone calls from a different person every time and the only thing that was made apparent is the lack of communication between everyone at this company

  Reply from the business

  Hi Seth, we are sorry to see this review. At this time, we've been in touch with you and have reached a resolution. Thank you.

• 1 out of 5Jason9 months ago

  They spam me with unsolicited e-mails. Not sure how they obtained my e-mail address because I have never done business with them.

  Reply from the business

  Hi Jason, we apologize for the unwanted emails and would like to ensure you are removed from our list. Since we do not have your email here, please send a message to clientassurancemanager@bonedry.com if you have not already unsubscribed from the email list, so that we can complete the process. Thank you.

• 1 out of 5Mark Anthony10 months ago

  I have had two experiences with this company. Both of which have equated to the same level of dissatisfaction but I am only reviewing the newest in this post. I should say that the work done is of good quality as far as I can tell, but the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Mark, we appreciate you sharing this feedback with us. Our records indicate you collaborated with our insurance team to work through your claim after storm damage and a fallen tree. Once this was approved, our Repairs team prioritized your project due to the hole in your roof caused by the tree. We communicated throughout our interactions that payment is expected at the end of each completed project. Your gable vent was not covered by the insurance claim, which is why it wasn't on any of the work orders. Our team decided to take care of that for you, but as before, it is our process to collect payment at the end of each stage of work before proceeding with the next. As you mention in your review, you've met with our manager to provide a check, and at this point, we are just waiting for your gable vent to come in before installing it to complete your projects. Thank you.

• cleanup168
• estimate87
• thorough inspection71
• courteous staff60
• chimney repair38
• siding repair38
• photo updates22
• before and after pictures19
• skylight replacement13
• attic insulation7

14 more of the 392 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Shayne Estradaa day ago

  Team was professional, showed up when they said they would and completed the job timely.

  Reply from the business

  Thank you Shayne for your review! We're glad to hear that you had a great experience with us at Bone Dry Roofing - Louisville, KY. Your feedback motivates us to keep up the great work.

• 5 out of 5Rick KnightEdited a week ago

  Bone Dry replaced aluminum trim damaged during high winds. Communication was excellent. The installation crew did a very good job. Very pleased.

  Reply from the business

  Rick, thank you for the 5-star review and kind words! At Bone Dry Roofing - Louisville, KY, we always want to provide excellent service.

• 5 out of 5edward holt2 weeks ago

  Finished faster than expected

  Reply from the business

  We appreciate your feedback and are glad to hear that you had a positive experience with us at Bone Dry Roofing!

• 5 out of 5Blain C2 weeks ago

  Pretty quick and went beyond expectations. They had an challenge of bad siding put in by the previous owner and tackled it and sealed gaps for me. Will definitely use this company in the future to replace the awful siding left by the previous owners. Big shout out to Bone Dry Roofing. They provide pictures each step of the way.

  Reply from the business

  We're grateful for your positive review, Blain! Thank you for recommending us, and we're glad you had a great experience.

• 5 out of 5Pamela Bereman2 weeks ago

  Great communication, very professional crew, got the job done promptly!

  Reply from the business

  Pamela, thanks for sharing about your experience with us. Your satisfaction is our top priority at Bone Dry Roofing - Louisville, KY.

• 5 out of 5Randy Ruble2 weeks ago

  Christian and Taylor did a great job! Roof looks great!

  Reply from the business

  We're glad to hear that, Randy! At Bone Dry Roofing, we strive to deliver exceptional service every time.

• 5 out of 5Noel Helm2 weeks ago

  Great crew and site leader. Did an excellent job of ensuring my property was protected. They did a great job on the roof and an awesome job of cleaning up afterwards. Site leader gave me informed of the process and provided clear detailed photos. Good job

  Reply from the business

  Thank you for taking the time to leave us a review, Noel. We appreciate your positive feedback and are glad to hear that you had a great experience with our Bone Dry Roofing - Louisville, KY team.

• 5 out of 5sheppard sanford3 weeks ago

  From start to finish, working with Bone Dry was a pleasant experience. Very professional and even assisted with the insurance process. Taylor and his work crew were great! I will be using them again.

  Reply from the business

  Thank you for your positive feedback, Sheppard! We're thrilled to hear that you had a great experience with Bone Dry Roofing. Your support means a lot to us.

• 5 out of 5Cheryl Smiley3 weeks ago

  The team did an outstanding job on my roof. They were efficient, detail‑oriented, and clearly took pride in their work. The supervisor Taylor was exceptional , communicative, organized, and made sure every step was done right. I felt completely confident throughout the entire project, and the finished result looks fantastic. Highly recommend this crew for anyone who wants quality work and real professionalism. Great job!!! 👏

  Reply from the business

  Thank you Cheryl for your review! We're glad to hear that you had a great experience with us at Bone Dry Roofing - Louisville, KY. Your feedback motivates us to keep up the great work.

• 5 out of 5Susan Lord4 weeks ago

  The men were very professional. They found the leak...Thank you so much.

  Reply from the business

  Susan, thank you for the 5-star review and kind words! At Bone Dry Roofing - Louisville, KY, we always want to provide excellent service.

• 5 out of 5John Tejcek4 weeks ago

  Fantastic experience with Bone Dry Roofing. The roofers were so good to my mom as they put the new roof in and did a great job. Highly recommend!

  Reply from the business

  We appreciate your feedback and are glad to hear that you had a positive experience with us at Bone Dry Roofing!

• 5 out of 5Howard Jones4 weeks ago

  The pric8ng wad a little on the higher end but work done was excellent

  Reply from the business

  We truly value the time you took to leave us a review Howard. Thank you for sharing about your experience with us!

• 5 out of 5Pamela Girtena month ago

  The company staff was very professional, answered all my questions and very courteous. Cameron was very thorough and took his time to explain to me the type of repair needed. The roofers let me know when they would be here and they …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for taking the time to leave us a review, Pamela. We appreciate your positive feedback and are glad to hear that you had a great experience with our Bone Dry Roofing - Louisville, KY team.

• 5 out of 5Joe ClarksonEdited a month ago

  Had wind damage to soffit and trim. Nathen did an excellent job repairing it. Will recommend company to others

  Reply from the business

  We're grateful for your positive review, Joe! Thank you for recommending us, and we're glad you had a great experience.

Not all roofing companies are created equal. Bone Dry Roofing in Louisville, Kentucky sets itself apart with licensed professionals, quality Shingle roofing materials, and a guarantee that stands behind every project we complete. Find out what professional roofing really looks like. Call us today.1 day ago

• Warranty offered

  “…alongside your manufacturer product warranty, and Bone Dry commits to revisiting…”

• States a founding year

  “…Family Owned & Locally Operated Since 1989 Most roofing contractors only last a…”

• Free estimates

  “…Rewards Insurance Careers Get a free quote Services Roofing Roof Replacement…”

• 24/7 emergency call-out

  “…24 HR EMERGENCY SERVICE Let Our Team Earn Your Trust We Offer…”

Their site also states: family owned.