Ray St. Clair Roofing

8 of the 10 one and two-star reviews we hold, most recent first.

• 2 out of 5Stephen RodriguezEdited a month ago

  Update: They did eventually redo their botched repair, though making that happen continued the exercise in getting anyone to answer the phone or respond to a voicemail. They responded to my review. You can see this below. I emailed as requested with even more details than are included here. They never got back to me. This further cements my impression that anything they say about customer service is pure lip service and they fail to actually live up to their claims. If you want any amount of communication, look elsewhere. Original review: Would not recommend. Should have paid more attention to the mixed reviews. They were friendly and communicative while getting an estimate, and then once we signed the contract, it was impossible to get in touch with anyone to learn the status of the job (a one-person job replacing chimney flashing). Multiple times people said they would call me in the next few days. They never did. They always transfer me to the production office, who does not pick up or call back in response to my voicemails. Worse, when they did finally complete the job (with very little warning and me having to bug them repeatedly to even get it on the schedule), the roof leaked again because something was installed incorrectly. They said they would come out the next week to fix it (again). Thankfully this was at no additional cost. Since then I have not been able to get a hold of anybody to know what the status of that job is. Also, why do they not send a QA person out to make sure the job was done correctly until after the roof leaks again? The price was reasonable, and the work looks good, though apparently it was done wrong the first time, but it's just not worth the headache of getting zero communication. When I have gotten a hold of anyone, they have apologized and insisted that's not the level of service they aim to give. The company advertises a lot about their great customer service. That has not been my experience at all. Once they fix their mista

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We’re sorry that, even after the repair was completed, our follow-up communication continued to fall short. We understand how our lack of response after asking you to provide additional details further damaged your trust. Your feedback is … More

• 1 out of 5Charlie MillerEdited a month ago

  Buyer Beware: I had Ray St Clair replace my roof in 2009 with a 30 year warranty. First rain, the room leaked at the right corner of the front dormer, into our front room, they repaired it. Seventeen years later it again the roof leaked, only it was the left corner of the dormer, and it leaked into our hallway, directly across from the first leak only fifteen feet away. I asked Ray St Claire to repair the roof the second time. They came out to inspect the problem, then sent me a proposal on April 22, 2026 at the cost of $2,852.06 and $1,989.75 - same proposal same work two different quotes to fix the problem. I complained that it was either faulty workmanship or faulty shingles and I shouldn't have to pay. Two people then came out to reinspect the roof and they changed their quote to $1,100. I again complained. A more senior person got involved and the cost dropped on June 11, to $832.81. I again complained but to no avail. Also to note, I had two other contractors look at the problem and they both agreed that the shingles and flashing were not installed properly. I signed their proposal and they came out to repair the roof. You can imagine how surprised I was when the person who repaired the roof was finished in 1 1/2 hours. If you deduct $100 for material from the $832 that would be about $488 per hour. Can you imagine, if some poor unsuspecting homeowner owner, who believed they were dealing with a reputable roofer, would have paid the $2,852/$1,989 or $1,800 an hour? I reluctantly paid the $832.81 on July 9. Buyer beware: you too can get ripped off by the best. I noted your reply to my complaint. I wasn't so concerned about the shingle roof leak problem and who is at fault. We can agree to disagree. However, if I give you that it wasn't your fault, I was more concerned that you charge me $832 for 1 1/2 hour work. Your contract states that if you found additional work outside the shingle/leak problem, you would charge me $75 per hour, certainly not $488 per h

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hello Charlie, Thank you for reaching out to us about your concerns.  After reviewing the reason for your call, including the inspectors pictures it was clear this was not a shingle warranty issue, or a workmanship issue.  We offer 5 Years … More

• 1 out of 5Andy S4 months ago

  RAY ST CLAIR was supposed to fix my windows today and didn't show up i am not a happy customer i waited past 10am like we agreed to and now it's noon and still a no show

  Reply from the business

  Andy, I'm sorry to hear about the scheduling issues. I understand that our technician will be out this morning to take care of your concerns. If you need anything else, please reach me at jpoulin@raystclair.com. Thank you

• 1 out of 5Adam CaseEdited 8 months ago

  UPDATE - reducing review to 1 star. I was told that payments would not start until after work was completed. This company went ahead and charged the credit account I set up through them 2 weeks prior to work being completedI now have a late payment on my credit report because their staff lied to me. I have very mixed reviews about my recent experience with Ray St. Clair. I have what they considered a very difficult roof, with some additional issues that were not detected until the team got into the work. The work that was done was impeccable. The team that was here did an phenomenal job on the actual work. The difficulties that I had started with this project took over 6 weeks to complete. I do feel as though the team was moved to a different project, prior to mine being completed. I have shared all of this with the company as well. The project manager had been informed that the work was completed, and contacted me to do a final walkthrough, when half of the project was still unfinished. Additionally- the biggest issue that was uncovered, was left for the end - thus adding almost another 2 weeks onto the project for an additional quote and time available for the team to get back out and complete the work. Our sales guy Richie was fantastic, but communication after we moved past working with him was incredibly difficult at best, until I forced conversations regarding all of the delays, and missed days work for the project to complete. Ray St. Clair needs to stand behind their promise to stay on a single project until its fully complete, and make sure its crews, and managers are on the same page prior to contacting the customer. Do I feel like what the company did to compensate me for all of the issues that surfaced with their service - No. Hence only providing the 3 stars. Ensure that if you do use them - that you get an ITEMIZED QUOTE. This will help avoid questions, when/if issues/problems arise with certain portions of your project. Woul

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Adam, we’re very sorry for the frustration and stress this experience caused, particularly regarding communication, scheduling delays, and the impact to your credit report. That is not acceptable and does not reflect the standards we … More

• 1 out of 5Peyton Murphya year ago

  Called for an estimate the guy came out looked around and told me he would get the quote back to me that evening or tomorrow. I waited a few days and heard nothing back. I called their office twice and talked to a lady named Angie she told me she would reach out to the guy who was supposed to do my quote and never heard anything back. I’m not sure if it was because of the box gutters so if you do have box gutters you might want to reconsider and go with a different company.

  Reply from the business

  Peyton, we apologize for any inconvenience you encountered while awaiting your quote. Please reach out to jpoulin@raystclair.com, so we can further assist you.

• 1 out of 5Matt HEdited 2 years ago

  Hired Ray St. Clair to replace some of my soffit boards. Two guys came out to replace what was bad but left one area that was to be replaced. A few months later I was noticing some areas where the new boards were coming down. The nails they used were not the correct nails. So I used the correct nails. After a few more months other pieces were coming down. So last November 2022 I called Ray and told them they needed to fix this. The guy I spoke to agreed and right before Christmas two guys came out. I was told two times they would put the correct nails in all areas that they replaced. Well, they came out and shot a compile of nails and left. They were there for maybe five minutes. I gave up on trying to get them back out. They also did some work for my parents last year fixing some areas around their gutters. The boards they replaced came down. One of the boards came down right after the guy stepped off the ladder. Ray St. Clair had a commercial stating that they stand under their work. I wouldn't trust any work that this company performs. No trust in this company at all.

  Reply from the business

  Hi Matt! Thank you for reaching out. We don't see any follow-up calls in our system after the service call we did in December 2022. We'd really like to find out more about what happened, because we do stand by our work. Please call our General Manager, Joel, at (513) 874-1234

• 1 out of 5John Deeds2 years ago

  2 Ray St Clair workers assessed my gutter and chimney situation on 8/30/23. They verified my email address and promised to send an estimate. 8 days later I called the company searching for the estimate and was told they would look into it. …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Marlene ThiesEdited 2 years ago

  We had a horrible experience with this company. To name a few issues the work was not done correctly, we asked for pictures a few times of work completed and they failed to give them to us (once they did we found out the work we paid for …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for reaching out to us after this review. We appreciate the opportunity to address your concerns.

• gutters35
• gutter replacement16
• inspections13
• estimates12
• chimney repair8
• detailed estimates4
• shingle repair3
• roof leak2
• no leaks2
• door installation2
• siding replacement2

14 more of the 25 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Fran Stephensona week ago

  All went well with the assessment of the work needed for my roof. I just wish there was more immediate contact as to when the need work would be done.

  Reply from the business

  Thank you for sharing your feedback, Fran. We're glad to hear the assessment process met your expectations and appreciate your comments regarding communication about scheduling. Your input helps us continue to improve the experience for our customers.

• 5 out of 5Dorothy Clark3 weeks ago

  I highly recommend Ray St. Clair. You always get quality work. I love how they send someone out to access the problem then the repairmen come. After the work is completed they'll send someone out to inspect everything was done correctly and nothing missed. Gives me peace of mind. They do it right!

  Reply from the business

  Thank you so much for sharing your experience, Dorothy. It’s wonderful to hear that our process brought you peace of mind and that you felt confident in the quality of our work. Your recommendation means a lot, and we truly appreciate your kind words about our team’s attention to detail.

• 5 out of 5Mega month ago

  We needed some gutter replacement on several spots on our roof as the original gutters for this home weren't large enough to handle the amount of water that comes down the steep pitch of our roof. We called for an inspection and quote. The worker came out within just a few days and knew just what we needed. We signed the agreement to have the work completed. While we had to wait a few weeks for the material, the replacement was completed with care and quality! A few days later, another inspection occurred to make sure the work was done correctly. The inspector determined we needed a few more clips and came back with those the very next day and installed them. The work has fixed our issue of excessive water spilling over the gutters and onto our mulched flower beds. We no longer have mulch running down our driveway every time it rains! We couldn't be happier with Ray St. Clair Roofing and will call them when it's time to replace our roof!

  Reply from the business

  Thank you so much for sharing your experience, Meg. It’s wonderful to hear that the new gutters are handling the water from your roof and protecting your flower beds. Your detailed feedback about the inspection process and installation is greatly appreciated. Thank you for choosing Ray St. Clair Roofing and for your kind words.

• 3 out of 5marvin torreya month ago

  I think I paid to much for the work that was done.

  Reply from the business

  Marvin, we're sorry to hear you feel this way. We'd appreciate the opportunity to learn more about your concerns and discuss your experience with you directly. Please reach out to us at jpoulin@raystclair.com at your convenience so we can see how we can help.

• 5 out of 5Jayson Nolla month ago

  Great experience. Love my new roof. Price was competitive.

  Reply from the business

  Thank you for sharing your positive feedback, Jayson. It's wonderful to hear that you love your new roof and found our pricing competitive. Your satisfaction means a lot to us!

• 5 out of 5Larry McIntoshEdited a month ago

  Nice new roof, very professional people.

  Reply from the business

  We are happy to see that the Ray St. Clair Roofing team was able to provide a great experience. Have a great day!

• 5 out of 5Emily Stewarta month ago

  We were completely happy with the service and their attention to detail. Their quality control person was incredibly helpful and meticulous. Super satisfied.

  Reply from the business

  Thank you, Emily, for sharing such positive feedback. It’s wonderful to know that our team’s attention to detail and dedication to quality made a great impression. Knowing you felt well taken care of truly means a lot.

• 5 out of 5Darlene Taulbeea month ago

  Outstanding job on my roof and porch for a horrible leak. Also, thank you for the finishing touches on the roof. You all are superior and I will definitely use your company again.

  Reply from the business

  Thank you so much for your kind words, Darlene. It’s wonderful to hear that you’re happy with the work on your roof and porch, especially after dealing with such a challenging leak. We truly appreciate your feedback and are grateful for the opportunity to have helped.

• 5 out of 5Scott NapierEdited a month ago

  They were great constantly checking on the workers and their quality of of work

  Reply from the business

  Thank you, Scott, for sharing your positive experience. It’s wonderful to hear that you noticed our commitment to quality and attention throughout your project. Your feedback is truly appreciated.

• 5 out of 5Penny Stadermana month ago

  The roof looks good from the ground The chimney repair looks good. I like the new skylights. No leaks!

  Reply from the business

  Thank you, Penny, for sharing your feedback. It's wonderful to hear that you’re pleased with the appearance of your roof, the chimney repair, and the new skylights. Your satisfaction means a lot, and we're grateful you took the time to let us know how everything turned out.

• 5 out of 5David Grossa month ago

  All went well with windows installation, however one venetian blind now fails to operate following reinstallation. Haven’t been able to fix it myself. David Gross

  Reply from the business

  Thank you for sharing your feedback, David. It’s great to hear the window installation went smoothly, and we appreciate you bringing the issue with your venetian blind to our attention. Your input helps us ensure a positive experience for all our customers.

• 4 out of 5Allison Bokenkottera month ago

  Overall, experience was good because of my project manager, Gio. I had my roof redecked and replaced, a partial box gutter reconstruction, and new liner in all my box gutters. The install of the deck, roof and gutter reconstruction went pretty good. The men working on my roof were hard working and did well cleaning up any nails. There was a miscommunication with installing the new liner and I came to find out it was completely missed. I mentioned this to Gio and another item I was concerned about and he was very responsive and was able to take care of all my concerns and complete the project. He also showed me pictures of the new roof, gutter reconstruction, and new liner which I greatly appreciated to ensure the work was completed. My advice would be to ask questions and make sure everything is completed on your invoice. We’ve had a lot of rain since my roof and so far, have had no issues. Besides the miscommunication, I am really happy with the service and quality.

  Reply from the business

  Thank you for sharing such a detailed review of your experience. It’s wonderful to hear that you found Gio attentive and responsive throughout your project, and that the team’s hard work and cleanup efforts met your expectations. Your feedback about clear communication and reviewing project details is very insightful and valuable to others considering similar work. We’re glad to know you’re happy with the service and quality, and that your new roof and gutters have performed well through recent rain.

• 5 out of 5Ed Vinsona month ago

  Ray St Clair did a wonderful job on my roof. They were done and cleaned up less then a week. I had a few small issued and there follow up service was the best. I am very happy with my new roof and makes my whole house looks brand new. Love our new skylights

  Reply from the business

  Thank you so much for sharing your positive experience and for highlighting the new skylights and how your roof has transformed your home. It’s great to hear that the team’s follow-up service and attention to detail stood out to you. Your satisfaction means a lot, and your feedback is truly appreciated.

• 5 out of 5Sue Creamera month ago

  Ray St. Clair did a great job with our roof replacement. The new shingles look awesome and we got a competitive price. I always trust RSC with all our exterior home project needs.

  Reply from the business

  Thank you so much for your kind words, Sue. It’s wonderful to hear that you’re pleased with your new shingles and had a positive experience with the team. Your trust in Ray St. Clair Roofing for your home projects truly means a lot.

• Warranty offered

  “…Clair Roofing for high-quality work, guaranteed. Roofing Seamless Gutters Gutter…”

• States a founding year

  “…Northern Kentucky; & Southeast Indiana Since 1954 & Now Serving South Dayton! OUR…”

• Financing available

  “…Residential Roofing Needs SPECIAL FINANCING AVAILABLE We’ll Work With You to Find the Best…”