Coldstream Exteriors

All 7 of the one and two-star reviews we hold for Coldstream Exteriors, most recent first.

• 1 out of 5LexEdited 4 months ago

  I have been addressing concerns related to the roof installation since February of this year. The company maintains that the issues are not related to their workmanship; however, I have obtained two separate independent roof inspections, both of which identified concerns with the roof-to-wall transition and improper chimney flashing installation. The inspections also noted the use of aluminum flashing at the chimney rather than more durable materials such as galvanized steel or lead, which are typically expected for long-term performance in that application. At this time, there is still disagreement regarding responsibility for the interior damage, and only partial remediation has been acknowledged regarding the chimney flashing, which has not yet been completed. The response provided by the owner, including dismissing multiple independent assessments as incorrect and unprofessional, reflects an unwillingness to acknowledge differing professional opinions or consider potential issues in the original work. Additionally, the tone and content of the communication raise concerns about how consumer interactions are being handled during dispute resolution. Screenshots of the correspondence are included below for reference.

  Reply from the business

  • Aluminum Flashing Is Industry Standard- Documentation from both a CertainTeed manufacturer rep and an ABC Supply rep confirms aluminum flashing is widely used (over 85% of homes) and fully code-compliant. … More

• 1 out of 5smith tanner10 months ago

  Cant get a response from these people. Whatever I guess. 100 similar companies in the area

  Reply from the business

  Hi Tanner (or Smith), We reviewed our inbound logs and CRM, and we have no record of any communication from you. Our team is highly responsive—we don’t miss calls, emails, or texts … More

• 1 out of 5Daryl Dalceroa year ago

  Actually I would not even give them a 1! We spent $20,000 on a New Roof! After 2 years we have MAJOR leaks. We live in Florida where a Coldstream Exterior was rated 5.0 what a joke!! The roof was leaking so bad by one bedroom , the whole ceiling is badly discolored.. Our main bathroom the ceiling is ready to fall down in one area The owner said he would " help" but he didn't. Didn't even take ANY responsibility at all even though we have 10 years workmanship guarantee and lifetime roof Stay away J Davis doesn't honor EITHER !! We now have a tarp on our roof and have the insurance company involved. It's a nightmare!! After a few hurricanes, we found out he NEVER put flashings on our roof 4 Roofers came and said the "work was incomplete and poor workmanship". They all said " flashing is part of a new roof" Coldstream is liable!! We are going thru a horrific time so stay far away from this company!!

  Reply from the business

  Coldstream Exteriors operates in Greater Cincinnati. The Coldstream Exteriors they are reviewing is an entirely separate company and legal entity located in Florida. We have explained this multiple times.

• 1 out of 5Tracey TonkovichEdited a year ago

  I contacted this company for an estimate on my roof after storm damage. This consistent of tearing off old shingles and putting new shingles on 1600 ft. They gave me an estimate of $7073. So I excepted the quote signed off on the contract. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Normally we take a “the customer is always right” approach, however in this case it would not be prudent or fair to us. The initial estimate written by the client’s insurance adjuster totaled $7073.63. We completed an inspection and went over the initial estimate with the homeowner, letting him know the adjuster’s estimate was missing several items that were needed to satisfy manufacturer installation guidelines and state and local codes. In order to account for the items that needed to be completed but had not yet been approved, we signed an agreement for $7073.63 with a clause to account for any additional items that were approved, deemed necessary, and paid for by insurance (similar to what happens when you take your car to an auto body shop after an accident). The client understood that the estimate total was going to increase and agreed to move forward - I am the owner and personally explained all of this to him. We submitted photos, state and local codes, and manufacturer installation guidelines to the adjuster, who agreed that necessary items were left off. The revisions to the estimate related to job scope and materials increased the estimate total to $12,011.16. The nearly $5000 increase was entirely paid for by insurance. Prior to completing the roof install I let the client know that the gutter and carpentry work was not something we would be willing to take on due to the project size (too small for our current carpentry and gutter scope). He was fine with that, understood, and I gave him a $3360.45 credit (the credit the client is referencing in his review) for the work we did not complete. This credit is in line with the insurance payouts and scope for said work. Legally a contractor has to accept what the insurance company agrees to pay if they want to complete work on a given claim and this is precisely what we did. The total amount of the work we completed, per our agreement and the insurance company’s scope and price, was $8650.71. This is where

• 1 out of 5EricEdited a year ago

  Never signed up to receive message from them. All in a span of 5 hours they emailed, called, left a VM, and then texted me after I told them to stop. 0 stars. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We’re sorry to hear that you were unhappy with our communication. As a past client, we truly valued the opportunity to work with you on your roof, and after that project, we reached out via email, phone, and text to let you know about the additional services we offer, in case you ever wanted to work with us again. We understand that our outreach may not have been what you were expecting, and we apologize if it felt excessive. However, as soon as you replied 'stop' we ceased communication and did not reach out further and a one star review seems quite harsh. We always aim to offer value and support to our clients. If there’s anything specific you were unhappy with, we’d love the chance to address it and improve for the future. Please feel free to reach out directly if you'd like to discuss any concerns. Hope you have a blessed weekend. Update: We reached out to Eric only to apologize to him for the unwanted communication and see if there was anything we could do to rectify the situation. None of our other past clients had any issue with the communication and could appreciate that we are a family-owned company who was only trying to share our other services. A one star for this is unfair and does unjust damage to an honest business.

• 1 out of 5Roger Art2 years ago

  Just got a robo text from Abby. Cokdstream roofing.inquirying about my roof. An when I guess who contracted her no response.

  Reply from the business

  Roger- this text was not from our company and we do not have you in our system. Additionally, we do not have an Abby at our company.

• 1 out of 5Chris Victory2 years ago

  My first interaction with this company was March 20th, 2023 (It’s now 10.19.23) with Drew. I had a wind storm do a bit of damage to the siding of my house. Drew sent over the paperwork and I sent it all back and during the communications …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  This was completely our fault. One of our employees mistakenly marked a job as "cancelled" instead of "scheduled" so the job did not progress down the proper workflow pipeline. We are working to rectify the issue with the homeowner now. One thing to touch on- we were working with Mr. Victory's insurance from March until August and were waiting to hear back from them on several items before we could start the work.

• gutter replacement34
• answering questions33
• siding replacement22
• shingle selection13
• quick job completion9
• efficient crew9
• quick installation7
• hardie board siding5
• clean job site4
• storm damage repair4
• skylight replacement3
• quick estimate3

14 more of the 30 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Ellen Westendorfa week ago

  I recently had a new roof (along w/ gutters, soffits, etc), new windows, as well as new siding, installed on my house, & I couldn’t be happier that I chose Coldstream for the job…I first contacted Ben about a year ago when my husband & I decided to have the work done, and he was beyond patient with us and made the process much easier than we anticipated. He was always quick to respond to answer all of our questions and handle any of our concerns. The project managers for each specific job were very communicative, and always checked in to ensure we were happy with the work, and the work ethic and skill level of the contractors & crews was absolutely unmatched…I can’t say enough about this. I have already recommended them to a family member, who is soon to have a siding project completed by them, and would absolutely recommend them to anyone else I know looking for exterior repair/remodeling.

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Tom Maurer2 weeks ago

  If I could give 10 stars for Jonathan Bernhard and Coldstream Exteriors, I would. I have owned many rental properties over the last 40 years so I have had to have roof work done on bunch of occasions. Those have always been stressful …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Kimberly M Johnsona month ago

  Dominic and his crew did a fantastic job replacing my roof! Cleanup was impressive! The whole process was easy! I would highly recommend Coldstream Exteriors!

  Reply from the business

  Thank you for your review, Kimberly! We appreciate the kind words and and your business!

• 5 out of 5Mark Williamsona month ago

  Great service at a great price! Considerate and consultative approach, so I had confidence and clarity on quality of work, timelines and best roofing product that suited my needs. Would definitely hire Coldstream Exteriors again!

  Reply from the business

  Thank you so much for the review, Mark. We really appreciate the kind words and your business!

• 5 out of 5Pat Houcka month ago

  Due to storm damage Coldstream Exteriors recently replaced the siding on our home. From start to finish our experience was very good, we are pleased. Tanner was great and handled all things for us. We will be return customers if need be.

  Reply from the business

  Thank you so much for the review, Pat! We really appreciate your business and love hearing that you had a good experience with Tanner and our team!

• 5 out of 5Michael Galati2 months ago

  Really great experience with Ben and his crew, from our first meeting until job completion. We had been planning a siding project for years and just assumed that we’d go with replacement vinyl, with James Hardie cost being out of reach. Coldstream offered a better product and craftsmanship at a surprisingly great price. We are thrilled that we explored this option and have already received countless compliments on the overhaul of our home exterior. I would highly recommend Coldstream Exteriors for siding and gutter projects and will very likely work with them in the future for any other needs.

  Reply from the business

  Thank you for the review and your business, Michael. We love hearing that you had a great interaction with Ben and our team, and we really enjoyed completing your project! … More

• 5 out of 5Sheri Alford2 months ago

  I have worked with Jon on several projects and he is completely upfront, honest, and very trustworthy in all of his business. He has given my clients options to choose from that fit every financial level without compromising on quality. I highly recommend Coldstream Exteriors!

  Reply from the business

  Thank you for the kind words, Sheri! We always like working with you and love hearing that our values come through during our interactions with you and your clients!

• 5 out of 5John Tanner2 months ago

  High recommend. Just make it easy on yourself and go with Coldstream. I asked for a quote Wednesday and they were out by Friday of the same week doing work on my gutters. Professional work done efficiently and effectively. In & Out. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the review, John. We really appreciate the business and are thrilled to hear you had a good experience.

• 5 out of 5Gino DiGiovanni2 months ago

  I had Coldstream replace my windows, the sales rep, Tanner was incredibly helpful. No haggling, just a fair price. The installers were also very professional. I would recommend Coldstream to anyone needing replacement windows.

  Reply from the business

  Thank you so much for the review, Gino. We really appreciate the kind words and your business.

• 5 out of 5Brad Albrinck2 months ago

  Ben and crew did a fantastic job on hardie cement siding install and zip board sheathing. Quality and communication were excellent! and done timely.

  Reply from the business

  Thank you for the review, Brad. We really appreciate your business and are thrilled to hear you enjoyed working with Ben and the rest of our team!

• 5 out of 5Kate Johnson3 months ago

  From my initial inquiry to Coldstream, I felt the process for a roof and gutter replacement went smoothly. I worked with Ben directly and he was very helpful in explaining the process, products, warranty options etc. He even dropped off …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the kind words and your business, Kate! We really appreciate it. We are thrilled that you had a great experience with our company and with Ben.

• 5 out of 5Melissa B3 months ago

  Did a great job coming out and replacing a damaged gutter. They had great communication so the entire process went fast and from my first call to installation, we were done in a week. Had a known its be so quick and reasonable, I would have had this done a year ago!

  Reply from the business

  Thank you so much for the review and your business, Melissa. You were great to work with. We really appreciate your kind words!

• 5 out of 5Terry Short3 months ago

  Doing business with Dominic and Coldstream have been one of the best that I’ve worked with. Dominic was very thorough with what he was doing. Had a lot of good suggestions his crew works fantastic. I have nothing bad to say about any of it. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for the thorough review and I’m so happy we were able to help with your project. Dominick does an amazing job for us and I’m thrilled to hear that that you had a great experience!

• 5 out of 5Olivia Barrett3 months ago

  Great company, amazing staff and the best work. Definitely use them for all your exterior needs.

  Reply from the business

  Thank you so much for the kind words, Olivia! Really appreciate your review.

Full exterior replacement completed in Loveland, Ohio. Coldstream Exteriors installed James Hardie Aged Pewter fiber cement siding, Versetta Stone ledgestone accents, and CertainTeed Landmark Pewter shingles on this home, along with new gutters, windows, and sliding doors. Services: roofing (shingle, metal, and low slope), fiber cement and vinyl siding, energy efficient windows, gutters and gutter guards. Financing options are available. Licensed and insured. Free estimates with honest recommendations. 5 days agoCall now

• Licensed

  “…Free Inspections in 24 Hours or Less Licensed & Insured Professionals We Handle…”

• Insured

  “…Owned & Operated BBB A+ Accredited Fully Insured Proven. Trusted. Backed by Your…”

• Bonded

  “…is fully licensed, insured, and bonded, so you can have peace of mind…”

• States years in business

  “…Over 25 Years Protecting Your Home ROOFING &…”

• Free estimates

  “…Reviews Areas We Serve Gallery GET FREE ESTIMATE ⭐⭐⭐⭐⭐ 4.8 | 400+ reviews | BBB A+…”

• Financing available

  “…with your quote, you can explore financing options and schedule your roofing project…”

• 24/7 emergency call-out

  “…Climate Over 25 Years Protecting Homes Emergency Service Available Get Your Free Estimate…”

• Mentions the BBB

  “…ESTIMATE ⭐⭐⭐⭐⭐ 4.8 | 400+ reviews | BBB A+ rating Cincinnati's Trusted Roofing…”

Their site also states: warranty offered.