Roofing contractor
Rackley Roofing
2117 Mitchell St, Knoxville, TN 37917
- Google average
- 4.9
- Ratings counted
- 147
- One and two star
- 2 of 147(1.4%)
- Tennessee median
- 1.9%
The first three are Google’s own figures for Rackley Roofing, read on 24 September 2026; the share is of every rating Google has counted, not of the review texts on this page. The median is ours — the middle figure among the Tennessee roofers we list with enough ratings to compare.
Rating breakdown
| 5 | 140 | 95% | |
|---|---|---|---|
| 4 | 3 | 2% | |
| 3 | 2 | 1% | |
| 2 | 0 | 0% | |
| 1 | 2 | 1% |
About typical — the typical roofer in Tennessee sits at 1.9%. A higher share is a reason to read the critical reviews below, not a verdict.
The critical reviews
The one and two-star reviews, first. These are what a star average hides, and they are the reason this page exists.
All 2 of the one and two-star reviews we hold for Rackley Roofing, most recent first.
- 1 out of 5BJ Jones2 years ago
Never showed up
Reply from the business
BJ thanks for reaching out. We apologize for any inconvenience and would love the opportunity to make this right. Please give us a call at 615.735.1197 to discuss this matter.
- 1 out of 5Debra Yonts2 years ago
Your drivers need to focus on the damn road and not their cell phones at 424 on Monday, Aug 28 in busy traffic. Exiting 40 east bound off the papermill exit and your driver going 40 and brake checking completely unprofessional. Especially placing other lives in danger while he takes his phone call and is completely oblivious to traffic laws. Seriously do better! We have dashcam video for proof and will post as well.
Reply from the business
Thank you for the information. We take safety very seriously and are currently investigating this. All of our vehicles are equipped with GPS and in-dash cameras for video footage, so we will be reviewing this as part of our investigation.
What reviewers keep mentioning
Topics Google extracted from this business’s reviews, with how many mention each. These are words that appeared in reviews, which is not the same as a service the business sells.
- responsiveness6
- leaks5
- commercial roofing repairs4
- leak repair4
- kind staff3
- detailed report2
- inspections2
- worker quality2
- on budget2
- professional workers2
Other reviews we hold
14 more of the 77 reviews we hold text for, most recent first. We do not hold every review Google has.
- 5 out of 5Daniel Sever5 months ago
Working with Rackley Roofing is just easy. I called them several times and each time they show up in a timely manner and fix the leak in no time! I can only suggest working with them!
Reply from the business
Thanks so much for your 5 Star Review and for trusting us with your roofing needs.
- 5 out of 5Pamela Corter6 months ago
Very professional and thorough, Michael Bourne is a great guy. Highly recommend!
Reply from the business
Thanks so much for the 5-Star review!
- 5 out of 5Charles Rayman8 months ago
I was very pleased to receive a very professional, detailed with pictures, report on the condition of our roof. The workers who repaired our roof (there were three) lead by Carlos, were cordial, professional and knowledgeable. They got …
Google cut this review short. The full text is on their Google profile.
Reply from the business
Thanks so much for the 5-Star review and for trusting us with your roofing needs.
- 5 out of 5Daniel Adams11 months ago
We have been using Rackley Roofing for commercial repairs and inspections of roof and gutters since 2021. They have always been professional, responsible, responsive, and honest. For our most recent work, Yair and his team were safe and …
Google cut this review short. The full text is on their Google profile.
Reply from the business
Thanks so much for the 5 star review and for trusting us with your roofing needs.
- 5 out of 5Jeff Gamblea year ago
Job was performed in three days in conjunction with millwright crew installing a new tank through the top of the building. Did a great job for us. …
Google cut this review short. The full text is on their Google profile.
Reply from the business
Thank you for the 5 star review and for trusting us with your roofing needs!!!
- 5 out of 5Carrie Clinarda year ago
Friendly staff! Great nascar sponsor!
Reply from the business
Thanks for the 5 star Review and for stopping by to see us in the FanZone!!!
- 5 out of 5Joey Parkersona year ago
Best roofing people I know. Vanessa is the best!
Reply from the business
Thanks so much for the review and it was a pleasure to meet you at the FanZone!!!
- 5 out of 5Freeman’s Synthetic Supplya year ago
They will fix your leak the right way!
Reply from the business
Thanks for your 5 Star Review and for the great comments!!
- 5 out of 5Tanya Wilsona year ago
Love you guys!! Thanks for partnering for the races
Reply from the business
Thanks for the review and stopping by to support us in the FanZone!!
- 5 out of 5Autumn Cleavera year ago
Love it best thing ever
- 5 out of 5Dinaa year ago
Excellent experience
Reply from the business
Thanks for the review and for stopping by to see us in the Fanzone!!
- 5 out of 5Mike Lewisa year ago
Shane and another co-worker came out today for what we thought was a roof leak. It wasn't due to the roof, but they pointed out it was due to some flashing around a door, that wasn't sealed properly, that was allowing water to come in. Shane sealed where the water was coming in andstill got on the roof while they were here to make sure everything was okay. That's service above and beyond! Rackley roofing is the best commercial roof company in the Nashville area!
Reply from the business
Thanks so much for the 5 Star review and for trusting Rackley with your roofing needs.
- 5 out of 5Nicholas Rainesa year ago
I’ve now worked twice with Gabriel and once with Austin, and both have been an absolute pleasure to do business with. They are attentive, professional, and more than accommodating of my business’ needs. While I hope I don’t need roofing repairs any time soon, I would be happy to call them any time I need awning or roofing repairs.
Reply from the business
Thanks so much for the 5-Star Review and for trusting us with your roofing needs!
- 5 out of 5Elizabeth Sinchaka year ago
They were the first company to be able to find the leak in our roof! Thank you
Reply from the business
Thanks so much for your 5 star review. We appreciate you trusting us with your roofing needs!!
Other roofers in Knoxville
Ranked by how many ratings Google has counted.
| Roofing contractor | Google average | Ratings counted | One and two star | Contact |
|---|---|---|---|---|
| Barnett Roofingroof replacement, courteous staff, thorough inspection5.02,676 ratings0.9% one and two star(865) 323-2402 | 5.0 | 2,676 | 0.9%24 of 2,676 | (865) 323-2402 |
| FLOW Roofing, LLCroof replacement, quick response, responsive staff5.0512 ratings0.2% one and two star(865) 910-5530 | 5.0 | 512 | 0.2%1 of 512 | (865) 910-5530 |
| Exterior Home Solutions Roofing & Sidingroof replacement, estimate, polite workers4.8474 ratings4.9% one and two star(865) 524-5888 | 4.8 | 474 | 4.9%23 of 474 | (865) 524-5888 |
| Daniel Hood Roofingroof replacement, answering questions, respectful staff4.8458 ratings4.4% one and two star(865) 851-5002 | 4.8 | 458 | 4.4%20 of 458 | (865) 851-5002 |
| Litespeed Construction - Knoxville Roofing Contractorgutters, new roof installation, gutter replacement4.9348 ratings2.9% one and two star(865) 297-3286 | 4.9 | 348 | 2.9%10 of 348 | (865) 297-3286 |
| Falcon Roofingroof replacement, quick response, courteous staff4.9318 ratings1.9% one and two star(865) 234-3145 | 4.9 | 318 | 1.9%6 of 318 | (865) 234-3145 |
Where this page comes from
Every figure above is Google’s, captured on 24 September 2026. The star average and the 147 ratings behind it are counted by Google across all of its reviews. The review text on this page is a sample — we hold 147, of which 77 have any text — and it is not everything Google shows.
Roof Warden does not verify licenses, bonds, insurance or workers’ compensation cover, and nothing on this page should be read as though we had. Confirm those directly with the contractor and with your state or provincial licensing body before you hire anyone.