Performance Roofing

8 of the 19 one and two-star reviews we hold, most recent first.

• 1 out of 5Yabin MengEdited 2 months ago

  I have one single shingle dropped from the roof the past weekend. I googled roofing companies in McKinney and got this company. I called them on Monday, the phone caller shows as Performance Painting instead of Performance Roofing which is a bit strange. Anyway, they sent a person on Monday afternoon and did some inspections by sending up a drone and took some pictures. Confirmed that there is one shingle off and another place that needs to be tightened. That's it. No more other major issues. They sent me a quote today asking for a total of $950 repair cost. This is crazy for a small job like this with the material cost less than $10 and total working time probably no more than 30 minutes. They do have good response time. But such a predatory price from a greedy company. ----- Some follow-up updates When I received the quote, I indicated that it was way over priced for just a small repair. Here is the response that I got: - They have a minimum price to start (but didn't tell me how much) - I need to pay a whole pack of Shingles despite I only need one. - They need to match colors, blah blah, although my roof shingle is the most standard one as you would see in most neighborhoods - Their quote does not even clearly indicate the material cost and labor cost. It is simply some mysterious internal codes being used. Overall, this is some kind of greediness way beyond one can possibly imagine.

  Reply from the business

  Hi Yabin, thank you for your feedback. Performance Painting and Performance Roofing work together as sister companies to accommodate all home renovation needs- from painting to remodeling and roofing. It looks like the estimate provided to you was for replacing all missing and damaged shingles throughout the roof and caulking and sealing all exposed nails. We would be happy to revisit your estimate to adjust pricing to replace a missing shingle. Performance Roofing provides competitive pricing and quality work backed by workmanship warranties. We would love the opportunity to further discuss your roofing needs and answer any questions you may have.

• 1 out of 5Andrew BrownEdited 5 months ago

  We contacted Performance Roofing to help us with a small leak. They were going to charge $450 just to tarp the roof and then come back later to repair. We were supposed to get a call when they were on the way. In the meantime we heard back …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your feedback. We’d like to clarify a few important points for accuracy. When you first contacted us, you approved emergency tarping at the quoted price so we could prevent further interior damage. Tarping is a temporary protective measure, and in many cases it’s the responsible first step before completing a permanent repair — especially when weather conditions are a concern. Our team was dispatched based on that approval. You mention that we “never received a call,” but also state that a call was missed and a voicemail was left. We did attempt to make contact prior to arrival, and when we learned that another contractor had been hired after our crew was already en route, we reached out to understand the situation. The follow-up call was not intended to “chastise,” but confirm our services were no longer needed before our crew was released. We certainly understand that juggling home repairs and caring for a young child can be stressful. However, once work is approved and a crew is sent out, we rely on timely communication if plans change. We stand by our pricing, our process, and our professionalism. Emergency services require scheduling, manpower, and mobilization, and we strive to be transparent about that from the beginning. We wish you the best with your repair and appreciate the opportunity to clarify our side of the situation.

• 2 out of 5Magda Verastegui5 months ago

  They did a quick roof repair for me and unfortunately, it wasn’t great. Another storm came through and the roof tiles flopped, came off. Disappointed because the gutter job was done well.

• 1 out of 5Elias K5 months ago

  Terrible workmanship, they left their debris over the new roof and didn't bother to dispose any of the old materials. One of the crew members was rude with my wife and acted like he was under the influence of drugs, do not recommend at all

  Reply from the business

  Thank you for your feedback. We take all reviews seriously, but after carefully checking our records, we’re unable to find any interaction or transaction that matches your comments. We’ve also noticed similar reviews posted under your profile for multiple businesses in different states, which raises concerns about the accuracy of this claim. We’re always committed to providing honest, high-quality service and welcome genuine feedback from real customers. If you believe this review was posted in error or if you’ve confused us with another business, we’d appreciate the opportunity to clarify. Please feel free to contact us directly at 972-360-8042 so we can address any legitimate concerns. We remain dedicated to serving our community with transparency and professionalism.

• 1 out of 5Trish Donagheya year ago

  Bait & Switch: Sales Rep. Dalton S. and Drone Operator Caleb E. seemed professional. The drone pix seemed like a great sales tool, but were emailed in fixed ~two-inch squares, not on a zip drive, so we couldn't enlarge them for any real …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We’re disappointed to read this, as it does not accurately reflect how our process works. First, our drone photos are provided digitally via email so homeowners can easily forward, store, and review them. They are high-resolution files; if you experienced difficulty enlarging them, we would have gladly resent them in an alternate format. We do not intentionally send “fixed two-inch squares,” and we certainly don’t withhold images. Regarding payment terms: requesting a deposit is a standard and widely accepted practice in the roofing and construction industry. It secures materials, scheduling, labor, and protects both parties. Your proposal to use a private escrow account is not something our company utilizes, as it falls outside our established accounting and project management procedures. That said, we did offer an alternative solution — completing the project in one day with payment due upon completion — specifically to accommodate your concerns. As for the contract, preliminary estimates often evolve as details are finalized. The final agreement is the governing document and reflects the official scope of work, materials, warranties, and legal protections for both homeowner and contractor. Nothing was removed deceptively. If there was confusion about specific line items or formatting, we would have welcomed the opportunity to review the document together before signing. We invest significant time providing inspections, drone reports, revisions, and consultations at no cost to the homeowner. While we understand you chose not to move forward, characterizing the process as a “bait & switch” is simply not accurate. We wish you the best with your project and encourage homeowners to always read contracts carefully and ask questions — which we are always willing to answer.

• 1 out of 5Kris Clementsa year ago

  So...not the best experience...paid $900 to have minimal work done...but was given a " warranty"...roof still leaks and now they want me to pay another $1900 to fix what they already charged me to fix....if they couldn't fix it the first, second and third time time (but still charged me) why would I believe they could fix it?

  Reply from the business

  We’re sorry to hear you’re frustrated. However, your review leaves out important context. The original $900 service was for a targeted repair in a specific area of the roof where an active leak was identified at that time. That work was completed and warranted for the exact repair performed — not for unrelated sections of an aging roofing system. After returning to inspect your concern, our technician documented that the new leaking is coming from a different area of the roof. Unfortunately, roofs that are near the end of their service life can develop multiple failure points over time. A warranty covers the workmanship of the repair we completed; it does not extend to new problem areas or underlying structural deterioration that was not part of the original scope. We understand how frustrating ongoing leaks can be. However, each visit, inspection, and repair requires labor, materials, and scheduling. We have not charged you to “fix the same issue three times.” We addressed the originally identified problem and responded to subsequent service calls to assess new concerns. We always aim to provide honest assessments and cost-effective solutions. If you would like, we are happy to review the documentation and photos with you again so everything is completely clear.

• 1 out of 5Juan Rodrigueza year ago

  I have 4 no solicitation signs on my front door, windows, and porch. Yet, two sales people decided to knock on my door.

  Reply from the business

  Juan, thank you for reaching out. Our team has a strict policy when it comes to soliciting. We DO however notify neighbors before work begins on adjacent homes due to possible noise and parking concerns. Please feel free to reach out to our office in the future with any questions regarding our installation processes.

• 1 out of 5Hunter Shumatea year ago

  Waited 5 hours after our scheduled estimate appointment before finally giving up and leaving as we had a lot to do today. At the 6th hour after my scheduled appointment, they finally reach out letting us know that they are about to be on site. Ended up cancelling. We will go with another company that can stick to their scheduled times, and or at least communicate with us that they will be late.

  Reply from the business

  Hunter, I sincerely apologize for the unacceptable delay during your scheduled estimate appointment and for the lack of communication on our part. I understand how frustrating it must have been and I deeply regret that my team only reached out after such a long delay. Your time is valuable, and we failed to meet our commitment to punctuality and clear communication. We’re reviewing what went wrong to ensure this doesn’t happen again. We’d love the opportunity to make this right—please feel free to contact me personally to discuss your needs or reschedule at a time that works for you. Thank you for your feedback, as it helps us to improve. We wish you the best and hope to serve you better in the future. Sincerely, Will Reid, Owner

• roof replacement76
• thoroughness36
• answering questions32
• gutter repair26
• polite staff24
• insurance claim assistance20
• storm damage repair7
• fair estimate6
• wall repair6
• shingle matching2

14 more of the 393 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Monica Monahan2 weeks ago

  I was very pleased with the professionalism, the timeliness, and the courtesy that I received with my new gutters. Zack, who came out to do an estimate was very professional, kept me informed of his ETA, walked around the house with me and …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Shannon Linch2 weeks ago

  Highly recommend! We had a great experience from start to finish. They were prompt, friendly, and easy to work with. Their pricing was incredibly fair—we paid around $1,000 for a repair that another company had quoted us over $3,400 for. Honest, professional, and excellent customer service. We’ll definitely use them again and wouldn’t hesitate to recommend them to others!

• 5 out of 5Geri O3 weeks ago

  Awesome service. Zach was on time, very polite and kept me updated via text as job moved forward. Crew came EARLY, worked quickly and did a beautiful job restoring my 47 year old chimney. And because of their integrity, was able to do a restoration for several hundred dollars less than complete replacement. Thank you!

• 5 out of 5Arlisha H3 weeks ago

  Zach was so respectful and polite. He followed up with me as needed and responded quickly to my questions/requests. Performance installed my roof a few years ago and it still looks fantastic. The gutter guards were much needed and they look great as well. I highly recommend them for any roofing related projects.

• 5 out of 5Roya month ago

  Great experience. Had a 40 ft gutter run that had leaked for years, previous roffing contractor promised to fix it but did not. Getting the Quote was straightforward, the subcontractor that came out to do the work was knowledgable and got …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Matthew Lefflera month ago

  Here’s a version that recognizes Will personally: ⭐⭐⭐⭐⭐ …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Terry Pattona month ago

  The entire house was painted and some minor wood repairs were done in one day. The house looks great now.

• 5 out of 5Melvin Sinvillea month ago

  Company is prompt , thorough & efficient.

• 5 out of 5Jim Galiea month ago

  Armando and his crew were very helpful and professional in repairing some squirrel damage to my roof. would use them again.

• 5 out of 5Deborah Perry2 months ago

  Mark and his team did a wonderful job of replacing my roof and gutters on my home. They don’t waste any time and performed the job well. I highly recommend Performance Roofing and Mark’s team highly. Thank you. Looks like I have a new house with this roof.

• 5 out of 5Chris Broccolo2 months ago

  Mark was very informative and professional during the entire project. I will highly recommend Performance Roofing in the future.

• 5 out of 5David L King2 months ago

  Timely and excellent work.

• 5 out of 5Shawn White2 months ago

  Zach came out and was super upfront and professional about everything. He made it very easy for me to go with them as he was onsite during the whole process as well. The communication was excellent, the price was very reasonable, and the service was on point. I would have no problem recommending them to family and friends.

• 5 out of 5courtney dunaway2 months ago

  Had a great experience with performance roofing. Don came out to inspect my roof/attic for potential leaks. He was very knowledgeable and communicative about scheduling.

Looking for a "First Class" roofing experience? ⭐⭐⭐⭐⭐ Sam’s recent review highlights exactly what our advisor Cooper and the entire Performance Roofing team strive for: thorough explanations, quick scheduling, and dependable follow-up. We know roof work can be stressful. Whether you need a minor leak repair or a full roof replacement, we're here to make the process smooth and transparent. Thank you for trusting us, Sam! Don't settle for less than first-class service. Call us today to schedule your free roof inspection. Proudly serving Dallas-Fort Worth, Frisco, Plano, and surrounding North Texas communities.Aug 3, 2026Call now

• Insured

  “…Superior Service & Craftsmanship Fully Insured and Lifetime Warranty Residential…”

• Warranty offered

  “…Fully Insured and Lifetime Warranty Residential & Commercial Roofing…”

• States a founding year

  “…In Roof & Repair Replacement Since 1996 In the DFW Metroplex Services We…”

• Free estimates

  “…Contact Us Today for A Free Quote Email This field is for validation…”

• 24/7 emergency call-out

  “…$350,000 Over 400 Google 5-Star Reviews 24/7 Emergency Storm Service Available A+…”

• Mentions the BBB

  “…A+ Rating with the Better Business Bureau…”

• Family owned

  “…Family Owned and Operated Superior Service &…”