Blue Ribbon Roofing & Remodel

8 of the 11 one and two-star reviews we hold, most recent first.

• 1 out of 5Cady Houser5 days ago

  Do Not Recommend. First appointment was rescheduled 30 minutes before starting. Second appointment and owner was over 40 minutes late so he could have sandwich. Most of meeting the owner kept assuring me that with the amount of money he …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for taking the time to share your concerns. We take feedback like this seriously and are sorry to hear about the experience you described. After reviewing our customer and appointment records, however, we have been unable to locate any record matching the circumstances described in your review or identify you as a customer or prospective customer in our system. Because of that, we are unable to verify the details of this interaction or properly investigate what may have occurred. We certainly understand that scheduling delays and a lack of follow-up would be frustrating, and the experience described does not reflect the level of communication and professionalism we expect from our team. We would appreciate the opportunity to better understand the situation. Please contact our office directly and provide the name, phone number, or email address used when scheduling the appointment so we can locate the appropriate records and investigate your concerns. We appreciate the opportunity to address any legitimate customer concern and, if this interaction involved our company, we would like the opportunity to understand what happened and respond appropriately.

• 1 out of 5Mark ThompsonEdited 2 months ago

  Nice guys for sure, but good luck getting them to show up. Just needed some repairs for a leaky roof, but when they discover you don't need a whole new roof, they'll ghost you. ** UPDATE ** Huh? After verifying, verifying what? Verifying that you haven't attempted to contact me or maybe, call me back perhaps....again?? Okay, I didn't want this to go this far, but since you are lecturing me on "leak repairs are often a work in progress and may require multiple inspections".....okay, when exactly are these supposed to take place since I haven't heard a word from anyone? A good friend of mine is a morning host of WBAP and recommended you all. Great. I called and set up the first appointment. Later that afternoon, I got a call that John was in Weatherford and was still coming that evening. Fine. And guess what, Nothing, no show, no calls. I call again, for the next night. Same thing, "John is Tarrant county on a job but still wants to come, and would arrive in 55 minutes." Fine. Two hours later and nearly dark, so about 8:20 PM, John arrives and as I said, super nice, and was here a grand total of 15 minutes and said "my son Trevor would call me". Great. Two more days go by, nothing. So, I called and found Trevors business card in the fancy brochure folder John left. I called Trevor and left a message. Three days later, no return phone call. So I took a chance on that number maybe being a cell phone and texted the number. Shocker, Trevor calls me back. Again, super nice guy! He says he will come out the next day, Great. Trevor shows up and I let him into my garage remotely, since I told him I couldn't be there but he could go on in to the house through the garage. I marked the areas where the leaks were, plus his Dad had already looked at it. Trevor calls me and says "the door into the house is locked" I told him we never lock that door, in fact, we couldn't if we wanted to. He has to leave, and I rush home because he said he would come back later that day. Puzzled, I d

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Mark, Thank you for your feedback. After verifying with John and Trevor, we learned that they visited the property on multiple occasions to evaluate the reported leak and discuss potential solutions. Leak investigations and repairs are often a work in progress and may require multiple inspections, testing, and follow-up visits to accurately identify and resolve the problem. We understand your frustration and apologize if our communication did not meet your expectations during this process. It has never been our intention to ignore your concerns, and we remain committed to helping find a resolution. We look forward to the opportunity to continue working toward a solution. - Blue Ribbon Roofing

• 1 out of 5D.L. STAFFORD2 months ago

  The experience was good and first. John the owner promised the moon and delivered nothing as a result. When he found out that Allstate was not going to approve a new roof John the owner could not get away fast enough from our home. On top of this he was caught peeing in our back yard and was seen doing this on our security camera. Very unprofessional, and disrespectful of our home. I suggest you look elsewhere for your roofing contractor. Very disappointed in this company! D. S.

• 1 out of 5Nicole Canoni4 months ago

  Failure to provide documentation of original roof installation and warranty for purposes of making a warranty claim against the roof shingle manufacturer. Blue Ribbon installed a roof back in 2016. We are selling the house and the inspection report revealed a new roof is needed. The buyers want us to use their roofing company. That roofer advised us to file a warranty claim against the shingle manufacturer. We need the original roof installation and warranty records. We called Blue Ribbon. The owner called back on Monday April 6 and we asked him to send the records. He tried to get us to use Blue Ribbon for the replacement work. We said no thanks and asked for the records to be mailed or emailed or even texted. The owner's son stopped by the house the next day, left his card, but not the records. We called the son twice, emailed him at least once, but still no records. The shingle manufacturer keeps asking us for the records but Blue Ribbon will not provide them. It is becoming obvious they will not provide the records unless we use them for the replacement work. It has been 9 days since we first spoke to the owner. This is likely to cost us thousands of dollars that the warranty claim will not fully cover. Blue Ribbon's behavior is appalling and borders on the unethical. It is clearly an unfair and sharp business practice that should not be permitted.

  Reply from the business

  We understand the urgency, especially during a home sale. At Blue Ribbon, we take all customer requests seriously and strive to respond promptly and professionally. We stand behind our work and respect every client’s right to choose the contractor that best fits their needs. We want to clarify that document requests are handled in the order received and are not contingent on whether a customer chooses to move forward with additional work. Our goal is always to provide accurate and complete information. For projects completed several years ago, including installations from 2016, records may require additional time to locate, retrieve, and verify, as they are often stored in archived systems. While we make every effort to fulfill requests as quickly as possible, a reasonable processing timeframe may be necessary. We have been working on your request and have already shared the required purchase records with third-party vendors. If you would like to follow up directly, please contact our office so we can ensure your request is properly tracked and addressed. Thank you, Blue Ribbon Roofing

• 1 out of 5Dr. Velma Wallacea year ago

  They are the worst. They started out good when competing for my business. It has been since April 2024 that all the task has not been completed. They just wanted my insurance. Now that they have received their last payment -I can’t get …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Alif Rahmana year ago

  Worst of all. Don’t use

• 1 out of 5JD Harvey3 years ago

  This was 2 1/2 years ago. It took at least 25+ failed no show appointments and 8 months before I could get them back out to repair the obvious mistakes from the roofing crew. The mistakes were not an accident, but sheer incompetence from a …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Marcus MiddlebrookEdited 3 years ago

  If you aren’t a high end luxury home, they’ll put you on the back burner. Do not recommend. 0/10 …

  Google cut this review short. The full text is on their Google profile.

• insurance process59
• easy process20
• claim assistance18
• gutter replacement16
• fence staining10
• roof approval6
• adjuster meeting6
• hail storm damage repair4
• blue ribbon roofing3
• screen replacement2

14 more of the 472 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Karen Rifenbury8 hours ago

  Blue Ribbon Roofing’s team was great to work with. They walked us through every detail, were patient with our questions and professional throughout the process. They made it so easy and our new roof is beautiful!

  Reply from the business

  So good to hear our team walked you through every detail and that your new roof looks beautiful. Karen, your mention of our patience and professionalism means a lot.

• 5 out of 5Gary Keppy2 days ago

  Roof looks great, Roofing crew was amazing and cleanup the property very well, will use Blue Ribbon again if needed,

  Reply from the business

  Gary, I love that the roof looks great and our crew's cleanup met your expectations. Our roofing crew sends their thanks and we're ready to help again.

• 5 out of 5Richard Vallea week ago

  I recently had my roof replaced by Blue Ribbon Roofing. Mr. John made my experience easy. Amazing customer service and in time work. They took the process with my insurance company from start to finish and the communication was great. Thank you Mr. John.

  Reply from the business

  Hearing your roof replacement went smoothly truly made our day. Mr. John enjoyed handling the insurance and keeping communication clear. Richard, thanks for sharing.

• 5 out of 5Cescilia Martineza week ago

  Blue Ribbon is the VERY BEST at the entire insurance claim process from the initial contact to the last nail hammered!

  Reply from the business

  Reading that made our day — we're glad you found our claim process excellent. Thank you, Cescilia. Enjoy the finished space; happy we saw it through to the final nail.

• 5 out of 5Ahmad Sa week ago

  Ble Ribbon Roofing has done my roof twice. I have referred them to several family members and friends! Never heard one complaint! As fqr as in concerned they are the BEST!

  Reply from the business

  Calling us "the BEST" made our day — Ahmad. We're honored you trusted us twice and referred friends; your recommendation fuels our crew. Reach out when a roof needs us.

• 5 out of 5Jose Leon2 weeks ago

  They did a wonderful job replacing my roof.

  Reply from the business

  Great to hear we did a wonderful job replacing your roof, Jose — you've made us smile; if you need any follow-up, please reach out anytime.

• 5 out of 5Penny Reeves2 weeks ago

  Blue Ribbon did a great job 😀 …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  What a boost to hear that! Penny, thank you for saying Blue Ribbon did a great job — you've made our day.

• 5 out of 5Ariel Dawn4 weeks ago

  John, Tish, and Trever are such kind and honest people. They always keep their word and do exactly what they say they will.

  Reply from the business

  Hearing John, Tish and Trever's reliability made our day — Ariel, their honesty and follow-through standing out means a lot. We'll keep delivering on that promise.

• 5 out of 5Chris Kroka month ago

  There is no better roofer than Blue Ribbon Roofing. The installation and process was perfect. Customer service at the highest levels. Amazing work with my insurance company. The shingles are level 4 so I will get a huge discount on my insurance. Everything they do is top-notch highest quality. Get them on your roof now. John Hopkins, Tish, Trevor and Jenna are the best! Thank you, Blue Ribbon Roofing!

  Reply from the business

  What an endorsement— we're honored, Chris. Thank you for praising our team's service and insurance work; glad the Level 4 shingles will bring you a generous discount—enjoy the savings.

• 5 out of 5Kathy Browna month ago

  From the beginning email, very quick response. So very helpful in every way, meeting insurance adjuster, dealing with insurance. Such great people.

  Reply from the business

  Quick hands-on insurance support made this smooth. Meeting the adjuster can be stressful. Kathy, we're glad you noticed our team's care; consider us on call whenever you need assistance.

• 5 out of 5Maggie Olsena month ago

  John and Tish are amazing, thank you so much blue ribbon roofing!

  Reply from the business

  What a lovely note—Maggie, thank you for choosing Blue Ribbon Roofing; John and Tish are so happy they could help.

• 5 out of 5Shawn Sharratta month ago

  John at Blue Ribbon Roofing has been attentive in my needs for a new roof and keeping my home protected.

  Reply from the business

  Shawn, what a lovely note — John was attentive to your new roof needs and helped keep your home protected. Happy to assist again when you need us.

• 5 out of 5Rob Hatchetta month ago

  We had a great experience with Blue Ribbon Roofing. John, Tish and Trevor did exactly what they said. Great clean up and follow up. Definitely recommend them.

  Reply from the business

  Rob, so good to hear John, Tish and Trevor did exactly what they said and left a spotless site. Your recommendation matters — call if we can help again.

• 5 out of 5Ann Bisaccaa month ago

  Blue Ribbon got us approved with USAA Did just exactly what HalJay on 820 am radio said they would! Great job blue ribbon!

  Reply from the business

  Happy to hear your USAA approval went smoothly — what a lovely note. Ann, glad HalJay's radio spot matched our service; our team sends warm thanks.

What are the signs that a roof needs repair instead of replacement? A roof may be a good repair candidate when the problem is limited to a small area, such as a few missing shingles, localized flashing damage, or a minor leak with no widespread deterioration. Replacement may be more appropriate when damage is extensive, leaks appear in several areas, materials are badly worn, or storm impact affects much of the roof. Blue Ribbon Roofing uses a photo-documented inspection to explain what is visible and why a repair or replacement may be recommended. The goal is to give McKinney-area homeowners straightforward options based on the roof's actual condition, not a one-size-fits-all answer.Aug 13, 2026Learn more

• Licensed

  “…Are you licensed and insured? Yes. Blue Ribbon Roofing…”

• States a founding year

  “…+ documented closeout About Us Since 1993, Blue Ribbon Roofing has served North…”

• Free estimates

  “…Schedule a Free Inspection Schedule your free inspection Get…”

• Mentions the BBB

  “…roofing and home services backed by a BBB accredited team you can rely on. Residential…”

• Family owned

  “…Roofing has served North Texas as a family-owned company grounded in one belief: if…”

Their site also states: insured.