New Image Roofing Atlanta

All 4 of the one and two-star reviews we hold for New Image Roofing Atlanta, most recent first.

• 1 out of 5Lance Wiist5 years ago

  Others may have had a good experience, but ours was horrible. New Image gives a 30 warranty which is only helpful if the work is done right and they can fix the problems, which they CAN"T. We didn't find out until too late that New Image uses subcontractors that must not have been vetted at all. We have three chimneys and the flashing job around these leaked on two of them, one to the tune of a gallon every 2 hours or so requiring me to go up into the attic to try to catch as much water as possible at all hours of the day and night. Unfortunately, the leak was in a room that we used for storage and we didn't discover the leak until my lungs started reacting to the mold caused by the leak! My wife and I both were sick for weeks, never mind the stress caused by the whole mess. It took several attempts to stop this leak, meanwhile more water kept coming in. The other chimney leak was never fixed despite numerous tries to correct it. We finally had to have Dr. Roof come and they fixed it in one attempt! The mold remediation and room repair cost us thousands of dollars. We were in the process of getting our house ready to sell and had to disclose that there was a mold issues that required remediation, decreasing the value of our house. New Image was no help with the insurance claim process for which we had to go through the subcontractor. We started the claim process four months ago and have just now come to a settlement, which will not cover all the costs. This was a total mess! If you have a straight forward job with no chimneys, this company MIGHT be adequate, but if not, do yourself a big favor and call Dr. Roof instead.

• 1 out of 5Nieci GullattEdited 5 years ago

  I consider myself a reasonable and patient person but this company pushed my limits. I do not normally post reviews but I feel compelled to tell about this company. First, I had two other active offers to do the work for my house, that was damaged from Hurricane Irma. I decided to get a third, I choose them because State Farm recommended them so I figure they must be good right? NOPE. First when they got there, they told me they couldn’t get on the roof of my house to inspect it without signing a contract? (really?…that should have been my first sign). I know because the other two roofers inspected my house with no obligations and gave me quotes. So against my better judgement I signed the contract. (people follow your true instincts) , but I asked Tristian and McKayla both for an estimate. Mckayla said she would send me one within the next day. Never got one. I sent another email 2 days later asking for one. Never got one. Ok I let this go. I’ll be reasonable because they are probably just going to go with the insurance quote. So I met with Tristian and Mckayla along with my state farm agent. And Tristian and Mckayla come with no ladder? What roofer does not come with a Ladder? The State Farm agent had no ladder either citing that usually he works with the roofers to get on the roof. So I took time off of work for this meeting. waste of my time. So we all left the meeting on that day..agreeing that Tristian and Mckayla would bring a ladder on the next meeting because the state farm agent said that only certain Vans have the ladders in them and it would take 30 days to request one. Yeah that is stupid but this is what we agreed on that day ..that it would be better for Tristian to bring a later. The next meeting Tristian shows up and he did not bring a ladder again!! So state farm agent is pissed and I’m pissed too as again I took off work for this meeting!! So state farm agent leaves my house pissed. I call him back later to talk him down and he was nice enou

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Marissa8 years ago

  Never heard anything back from the company. Called the company out to get an estimate and the guy came out. Said he would have an estimate written up and never had an estimate given. My mom is a senior citizen and a veteran and most of …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Jan Bon8 years ago

  I asked this company to meet with my insurance adjuster on my behalf they refused to meet unless I sign a contract giving them the whole insurance check. If I get a paid insurance claim and not chose to use them they can sue me and ask …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for sharing your concerns. We take feedback seriously and are committed to addressing any issues our customers face. It's important to us that our processes are transparent and that customers feel secure in their decisions. We encourage open communication to clarify any aspects of our services and are happy to share information regarding materials we use and our insurance information. If you would like to discuss this further, please reach out directly. Your satisfaction is important to us.

• insurance adjuster meeting11
• quick response8
• cleanup8
• initial inspection7
• estimate7
• leak7
• polite team4
• fair pricing3
• punctual team2
• hail damage2

14 more of the 96 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Dave Dave2 months ago

  I recently hired this roofing company and had an excellent experience from start to finish. The entire process was professional, efficient, and well organized. From the initial inspection and estimate to the completion of the project, the team demonstrated a high level of expertise and commitment to quality workmanship. The roofing crew was highly skilled, knowledgeable, and attentive to detail. They carefully explained the condition of the roof, outlined the recommended repairs or replacement options, and answered all of my questions clearly. I especially appreciated their honesty, transparency, and willingness to keep me informed throughout the project. The quality of the work was outstanding. The team completed the job efficiently while maintaining excellent craftsmanship and attention to detail. The finished roof looked great, and it was clear that high-quality materials were used. The crew also performed thorough inspections to ensure everything was completed correctly and met professional standards.

  Reply from the business

  Dave, thank you for taking the time to share such a detailed review. We are truly grateful for your kind words and for trusting New Image Roofing with your project. Providing professional service, clear communication, and quality workmanship from start to finish is always our goal, so it is rewarding to know that our team delivered the experience you expected. We believe every customer deserves honest recommendations, thorough inspections, and complete transparency throughout the roofing process. Your recognition of our crew’s attention to detail, craftsmanship, and commitment to keeping you informed means a great deal to us. Thank you again for choosing New Image Roofing. It was a pleasure working with you, and we are delighted that you are happy with your roof. If you ever need inspections, maintenance, repairs, or assistance after a storm, our team is always here to help. We sincerely appreciate your business, praise, and your recommendation.

• 5 out of 5Peter Dietrich3 months ago

  We had New Image Roofing inspect our roof after a storm, and I was impressed with how thorough they were. They gave us a clear report, walked us through the condition of the roof, and answered our questions in simple language. The team was polite, on time, and easy to work with. It was a smooth experience from start to finish.

  Reply from the business

  Thank you for taking time to share your experience with us! We’re glad our team could provide a thorough roof inspection and explain everything clearly and honestly. Customer education and communication are very important to us, and we appreciate your kind words about our professionalism and punctuality. It was a pleasure working with you, and we’re always here if you need assistance with roofing repairs, storm damage, or future inspections. Thank you again for trusting New Image Roofing Atlanta.

• 5 out of 5Cathy Williams4 months ago

  I called New Image Roofing after noticing a leak during heavy rain, and they were very helpful from the first phone call. They came out quickly, explained what was causing the issue, and showed me photos so I could understand the problem. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for taking the time to share your experience! We’re glad we could respond quickly and help identify the issue clearly. Our goal is always to keep homeowners informed and confident throughout the process, so we really appreciate you mentioning the photos and explanation. It means a lot to hear that you felt we genuinely cared about doing the job right—that’s exactly what we strive for on every project. If you ever need anything in the future, we’re always here to help!

• 5 out of 5Mark Magee6 months ago

  I noticed a brown spot on my ceiling after some heavy rain and knew it was time to get the roof checked. A coworker told me about New Image Roofing, and I’m glad I listened. They showed up on time, did a full inspection, and found the issue …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Mark, Thank you for the kind words and 5-star review! Punctuality, clear communication, and jobsite cleanliness are standards we take seriously on every project. It's great to hear that our crew delivered on each step and made process straightforward for you. We believe roofing service should be professional, efficient, and respectful of your property. We’re thrilled to hear you had a great experience with our team!

• 5 out of 5Laneye Anzak6 months ago

  I had a great experience with New Image Roofing. A friend recommended them after a storm damaged part of my roof. They were super responsive, came out quickly, and explained everything in a way I could understand. The crew was respectful, …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Laneye, thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with us and that everything was explained in a way you could understand. Your feedback about our crew is crucial to our operation and we look forward to working with you again in the future!

• 5 out of 5Brittany Murphy6 months ago

  Absolutely incredible! I submitted a request for contact and Brad contacted me within 5 minutes and was so helpful! 100% recommend them to anyone!

  Reply from the business

  Brittany, thank you for the stellar review. We take great pride in our ability to respond quickly and efficiently to our customer's needs and requests. Brad is an integral part of our response, scheduling, and dispatch component. Thank you for the recognition and recommendation.

• 5 out of 5Bryan Sharpe10 months ago

  The company sent a representative from Atlanta to Alamo to work my claim. My insurance didn't want to pay, but New Image stayed on them and was able to get my claim handled. Once scheduled, they had my entire roof replaced in one day. I am more than pleased with my experience.

  Reply from the business

  We’re so glad to hear your experience was a great one! Our team works hard to stand by our customers and make sure everything gets taken care of the right way. Getting your roof finished in just one day and knowing you’re more than pleased makes it all worth it. Enjoy your new roof!

• 4 out of 5Shannan Stanforda year ago

  I gave my word that I would not leave a one-star review that would severely impact this smaller company's chances of retaining new customers. I'll leave the stars deserved here up to the reader. I will give 4 stars for the sake of Image, …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Shannan, Thank you for your detailed review and for updating your rating after meeting with Mr. Mace in person. We're glad the conversation was productive and helped provide clarity and resolution. We appreciate your observations and understand your concerns regarding communication and coordination. As a growing company, we are always working to improve our processes and customer experience. We take your feedback seriously and will continue to focus on delivering timely and clear communication. We’re pleased to hear that the workmanship met your expectations overall. We value your input and are committed to ensuring every customer experience reflects the quality and service we stand behind. Thanks again for giving us the opportunity to address your concerns directly. —The New Image Team

• 5 out of 5Duncan Lanea year ago

  With short notice I was able to get a roof inspection. Michael was very professional and answered all my questions quickly. Would absolutely recommend!

  Reply from the business

  Thank you so much for taking the time to share your experience! We’re happy we could get your roof inspection scheduled quickly and make the process smooth for you. Michael takes great pride in being professional, thorough, and answering every question, so your feedback will mean a lot to him. We truly appreciate your trust in us and your recommendation—it’s the highest compliment we can receive!

• 5 out of 5Jason Warrena year ago

  Quick response, honest about their findings and super nice to work with

  Reply from the business

  Thank you so much for the kind words and 5-star review! We’re thrilled to hear you had a great experience with our team!

• 5 out of 5K Ha year ago

  We hired Michael from New Image Roofing Atlanta to replace our roof in Johns Creek with architectural shingles, and he did an excellent job. The crew was professional, arrived on time, and kept us informed throughout the process. The finished roof looks fantastic, and they made sure everything was cleaned up afterward. We’re really happy with the quality of the work and would gladly recommend them to anyone in the area looking for a trustworthy roofing company.

  Reply from the business

  Thank you so much for the wonderful review! We’re thrilled to hear that you had such a great experience with Michael and our team at New Image Roofing Atlanta. Providing high-quality work, clear communication, and a clean job site are always our top priorities, and we’re so glad that came through. It means a lot to know you’re happy with your new roof in Johns Creek, and we truly appreciate your recommendation! — The New Image Roofing Team

• 5 out of 5Nancy Piercea year ago

  Thank you for a stress-free experience replacing our roof due to hail damage. In one day, a beautiful new roof and clean-up. The team even made sure to cover the vegetable/herb garden ensuring nothing got squished or damaged. Great job, highly recommend Jonathan and his team.

  Reply from the business

  Thank you so much for the kind words! We’re so happy to hear the process was stress-free for you—that’s always our goal. Jonathan and the crew will be thrilled to know you’re loving the new roof! They worked hard to make sure everything was done right, including protecting your garden (we know how important those veggies and herbs are!). We truly appreciate the recommendation and are so glad we could help.

• 5 out of 5Madiha Amjad2 years ago

  I can’t say enough good things about this company! Brad was super quick in scheduling a person to come out and review the leak. He was courteous and very thorough in explaining the process. He was able to get someone out there quickly …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the wonderful feedback, Madiha! We're thrilled to hear about your positive experience with our team. It's great to know that Brad was able to address your leak promptly and that our team was efficient in resolving the issue. We appreciate your trust in New Image Roofing and look forward to helping you with any future roofing needs!

• 5 out of 5Megan Humphrey2 years ago

  Brandon completed a free inspection and even provided a report for our insurance. We are so grateful for the extra effort and willingness to help us out. I can’t recommend New Image Roofing enough. I will use them again.

  Reply from the business

  Thank you for the wonderful feedback, Megan! We're thrilled to hear that Brandon was able to assist you with the inspection and provide valuable support for your insurance. We appreciate your recommendation and look forward to working with you again in the future!

Commercial and residential flat (low-slope) roofs offer excellent durability and modern appearance, but they require careful design to perform properly. Without adequate insulation and proper drainage, a flat membrane roof can experience excessive heat transfer, standing water, higher utility bills, premature membrane deterioration, and costly repairs. Understanding how flat roof insulation works helps property owners protect their investment while increasing energy efficiency and roof lifespan. New Image Roofing Atlanta gathered information on flat roof insulation systems, membrane roofing assemblies, tapered insulation, drainage design, and preventive maintenance practices, helping commercial and residential property owners maximize roof performance. This guide explains why insulation plays a critical role in flat roofing systems, when tapered insulation becomes necessary, and how routine maintenance protects your roofing investment for many years. #CommercialRoofingCompaniesAtlantaGeorgia #RoofRepair #FlatRoof #LowSlopeRoof #CommercialRoofingAtlanta #ParapetWall #LowSlopeRoofInsulation Aug 6, 2026Learn more

• Warranty offered

  “…Plus, our comprehensive labor warranty keeps your investment protected for…”

• Free estimates

  “…Schedule a Free Inspection From emergency residential roof leak…”