Mr. GoodRoof

8 of the 13 one and two-star reviews we hold, most recent first.

• 1 out of 5L Allen2 weeks ago

  Response was prompt, salesman was detailed and spent 2 hours inspecting our roof and presentation. We learned about various roofing materials, roof problems, etc. We ended our evening at 8:20 PM and with a promise from the salesman that would return to tarp the problem area of our roof the following day (Friday). We offered to pay, he declined and did return late the next afternoon to tarp. He was here for 15 minutes and left without notice. Then we saw the “tarp” job. We were NOT tarped. He applied ice/water shield (2’x2’) (adhesive) WRAPPED around two boots. Needless to say when the rain came Friday evening through Saturday morning this did not keep water from seeping through the roof, attic and into our bathroom. Up to this point we hadn’t had a drop of water in our interior until the “tarping”. We reached out first thing Saturday morning and never received a call back. Forced to find someone else, pay weekend emergency pricing and now have damage we didn’t have before. We ask ourselves did this “tarp” job on Friday worsen the problem so we would hurry and select them to replace our roof? The answer we’ve arrived to is yes. Be careful. Don’t except help (such as a free tarping) that is guaranteed to exacerbate your original problem with the company’s hope that in your desperation you will agree to their quote. Lesson learned.

  Reply from the business

  Dear L Allen, Thank you for sharing your experience with Mr. GoodRoof. I’m sorry to hear about the issues you faced with the tarping and subsequent water damage. Your feedback is important, and I’d like to understand more about what happened to ensure we improve our services. We strive for quality work and customer satisfaction, and I'm concerned that we fell short in your case. Someone from our management team will be reaching out to you.

• 1 out of 5Thomas Talleya month ago

  I would not recommend Mr. Good Roof. Based on my experience, they lack basic communication and professionalism, and their pricing was higher than several competitors. My original appointment was scheduled for June 22, 2026, between 8:00 and 10:00 a.m. to repair a bathroom fan roof vent, fix rake trim, and replace my front gutters. I received both a text and email reminder the day before. Although it rained early that morning, the rain had stopped by 7:00 a.m. I never received any phone call, text, or email letting me know the appointment would be delayed or rescheduled. After waiting until 10:20 a.m., I called customer service. The representative said she was not in the local office but would send an urgent message requesting someone call me back. She indicated I should hear from someone soon because my appointment should have been underway. After waiting another two hours without any communication, I called again at 12:20 p.m. and reached the local office. I was told my appointment had been rescheduled to Saturday. When I asked when anyone had planned to notify me, I was told I was "second on the list" to be called, but the employee had been in meetings all morning. By that point, I had already spent more than four hours waiting at home after rearranging my work schedule. I don't understand why a company would notify a customer after the appointment window had already passed instead of before it began. This just goes to show how little respect they have for a customer’s time. I rescheduled for June 24, 2026, again with an 8:00-10:00 a.m. appointment window. Looking back, I should have hired another company, but I wanted to get the work completed. At 7:36 a.m., a worker knocked on my door and said he was there to replace the gutters. I then heard nothing else until about 10:50 a.m., when I received an invoice by email for the bathroom roof vent repair. The invoice had my name on it with signatures in two places, even though I had never signed the document. One s

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thomas, I am sorry about the scheduling and communication problems that you experienced with your project. Someone from our management team will be reach out to you.

• 1 out of 5Kayla ZumbrunnenEdited a month ago

  My initial interactions with the company were very positive.A team of two was able to get out to my home within a couple of hours when I called about a leaky ceiling. They were professional, I felt comfortable with them, and they offered 3 options to repair my flat roof. The biggest drawbacks came after the work was completed. 1)No one had introduced themselves as the project manager the day that they came to fix my roof, so I had assumed (incorrectly) that it was the man I had been speaking with, William. When the crew left, even though I was home the entire time, no one came to the door for a courtesy, "hey, we're leaving!" moment (I have a tall fence between my front door and the parking lot, so I did not see them leave, either). So, I tried calling William the next day to ask about how it went. When I did not receive a response, I called the main office (it was only then that I was told William had in fact left the premises during the repairs and had not returned... something I feel I should have been told, but was not informed of until I was asking questions after the fact). It took a few phone calls and text messages to finally get the images of the new roof and another 2 calls after that to get the explanation of what the photos were of/how the project turned out....William was very nice in explaining what they had done when he went through the photos with me. HOWEVER. If you plan to go through insurance, you need to be aware of this part....my insurance refused to pay for any of the roof (not even the portion damaged by the Helene hurricane weather) because of their conversation with William. William & I had previously talked about how insurance would likely not pay for an entire new roof (even though I needed one) but I said I would put the claim in anyway hoping for assistance with the portion damaged by the storm. So, why won't insurance pay anything? B/c, according to Mr. Goodroof, I did not have any damage relating to the weather! Even though my ro

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for sharing your detailed feedback. We're glad to hear that your initial experiences with our team were positive, and it’s good to know that you felt comfortable with the repair options. We apologize for the communication issues after the service was completed and any misunderstanding regarding the project management and insurance communication. We strive for clear communication and support throughout the entire process, and your feedback will help us improve. We're committed to assisting with any concerns regarding your warranty and ensuring your peace of mind moving forward. Please don't hesitate to reach out if you need further assistance.

• 1 out of 5Jeannie Barea month ago

  William came to the house, he said he needed another worker to do the gutters. We never heard back from him. That was June 17 2026.

  Reply from the business

  Good Afternoon, Jeannie. I am sorry that we had a breakdown scheduling your job. Someone from our management team will be reaching out to resolve your concerns.

• 1 out of 5Jen Brasher6 months ago

  The change in ownership is a big loss for the customer. We had used the company over the past 3-4 years when we had minor leaks or missing shingles and were pleased. Each repair was affordable and took care of the problem. When I called this time after the Fern ice storm, they said they bought out the prior owner and they follow the same protocols as the last owner and similar pricing, so Iet them come out and inspect the roof and give us a price. They did inspect the roof but they refused to send me the quote with findings via email. They said they have to meet with me to explain what is wrong with my roof. I was not happy about that. I knew the sales pitch was coming and it did. They brought a computer and a PowerPoint. They wanted to come in my home to share this PPT. I was not comfortable inviting him in and he showed me the entire PPT outside. His pricing was 10X the prior owner. I know the repair was likely different, but it was still minor. He talked about sealing the fasteners which is basically caulking the nails along with replacing 2 missing shingles, and a few other things. He said the prior roofers left creasing when they replaced the shingles and must have been in a hurry. I told him that was YOUR company. He didn't know what to say to that and definitely did not stand by the work they did that he thought was careless. He also showed me one PPT slide that implied that most homeowners are displeased with home repairs because they went with the lowest quote and Yes he did ask during the PPT if I was going to say yes to his proposal based on what I know so far. It was so vacuum cleaner sales tactics from the old days. I guess that matches up well with their outdated name.

  Reply from the business

  Hi Jen, thank you for taking the time to share feedback about your recent experience with our company. Customer satisfaction is our top priority, so someone from our management team will be reaching out to address your concerns.

• 1 out of 5Nancy TrowbridgeEdited 10 months ago

  Problem solved! I was initially unhappy that the tv commercial for a $199 gutter tune up did not happen and was basically a sales call on 10.8.25. I posted as such over weekend. Monday morning, owner Jimmy Hillet, called to discuss my …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Good Morning, Nancy! I am sorry to hear about your experience. Customer satisfaction is our top priority! Someone from our office will be calling to resolve the issues that you experienced on your service call.

• 2 out of 5WDa year ago

  Tom was very thorough in his inspection. Took the time to measure and pleasant to work with. The problem that I never got the estimate I was told would come in a few days. A week later I called Mr goodroof and I was told Tom would get back to me. He called that day and told me I’d have the estimate the next day. A week later still no estimate. I was initially impressed but I had to move on and get the work done by another company

  Reply from the business

  Thank you for sharing your feedback. We sincerely apologize for the delay in providing the estimate and any inconvenience this has caused. We understand the importance of timely communication and are currently working to improve our processes. We appreciate your patience and understanding, and we hope to have an opportunity to serve you better in the future.

• 1 out of 5Marka year ago

  Wouldn’t recommend.

  Reply from the business

  I am sorry to hear about your experience. Customer satisfaction is our top priority! We would like to speak with you to resolve any issues that you experienced with our company, but your google profile does not match any of our customer records. Can you provide a phone number for us to call, or contact our office?

• knowledgeable staff94
• inspection27
• thoroughness23
• courteous staff18
• professional technician17
• gutter review5
• gutter guard installation4
• roof cleaning4
• no upsell3
• gutter sealing2

14 more of the 335 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Rita Claybrooks15 hours ago

  My experience with Mr. Roofs employee William Schrader was awesome he was very knowledgeable and professional, he did a full inspection in my attic & on my roof. He also did a video of the damages that were on my roof that showed me what needed to be done as well as showing me the process of how Mr. Roof installs a roof on this video. I would recommend this company to my family and friends.

  Reply from the business

  We’re grateful for your lovely review! It's wonderful to know that William provided you with such detailed and professional service. Your recommendation means a lot to us, and we’re here for any other roofing needs you might have. Looking forward to assisting you and your loved ones in the future!

• 5 out of 5Daniel Greena day ago

  Jacob was polite, informative and honest. He’s a great ambassador for the company.

  Reply from the business

  Wow, thank you so much for your glowing review, Daniel! We're so glad to hear you had such a positive experience with Jacob. He's fantastic, and we're happy to have him on our team. Let us know if there's anything else we can do for you!

• 4 out of 5PAID 5 STER REVIEW PROVIDERa day ago

  I write positive review

  Reply from the business

  We truly appreciate the great rating! It's wonderful to know that we've left a positive impression on you. We're always here to assist and ensure you get the best service possible. Looking forward to assisting you in the future!

• 5 out of 5Janice Kidda day ago

  We had a consult with Nicholas and we was very impressed! He was very very thorough with a wealth of understandable knowledge. We def will be calling him for our roof needs!

  Reply from the business

  We really appreciate your thoughtful review! It's fantastic knowing that Nicholas was able to provide you with such in-depth and clear guidance. We'll definitely be here whenever you have any roofing needs. Excited to assist you in the future!

• 5 out of 5Mike Da day ago

  Eventhough job was not able to be completed at this point due to issues that no one could control, the work done was impeccable. Once it is time to finish up, I will surely use MrGoodRoof!

  Reply from the business

  Thank you so much for your kind words, and for choosing us. We're pleased to hear you're satisfied with the quality of work so far. We look forward to completing everything for you once the timing is right. If there's anything else we can help with in the meantime, just let us know!

• 5 out of 5Topher Pottsa week ago

  Daniel was super helpful and informative. He was not in the least bit pushy which I appreciated. He answered all my questions so that I could determine the best path forward. I ultimately decided to have my roof replaced and am looking forward to having it installed!

  Reply from the business

  We're really grateful for your feedback, Topher! It's fantastic to know that Daniel was able to assist you without any pressure and provide all the information you needed. We're excited to move forward with your roof installation and ensure everything meets your expectations!

• 5 out of 5E Livingstona week ago

  Devon was fantastic as always. I’m a Realtor and we’ve worked together before, including my personal home. He was quick, thorough and so polite. Old school, customer service is the norm for him. Highly recommend!

  Reply from the business

  Wow, we're delighted by your amazing review. Knowing that Devon continues to deliver excellent service, makes us incredibly happy. Your high recommendation is greatly valued, and we’re thankful for your continued trust in Mr. GoodRoof.

• 5 out of 5Terry Watersa week ago

  The representatives of this company were dynamic. They arrived on time and explained everything regarding my roof and gutters. They work was superb. I highly recommend this company and these employees for any problems with your roof or gutters. We will definitely be using them again should a problem arise.

  Reply from the business

  Thank you so much for your wonderful feedback, Terry! We’re genuinely pleased to hear our team made a lasting impression with their punctuality and thorough explanations. It’s fantastic to know you had a superb experience with us. We're here whenever you need us again!

• 5 out of 5Natalie Waltersa week ago

  Jacob was so helpful he even makes a video of your roof. We got an inspection just because our roof was getting old so wanted to double check it was in good shape. I highly recommend

  Reply from the business

  We're so pleased you had a great experience with Jacob's inspection! It's fantastic that he could provide you with peace of mind about your roof's condition. Your high recommendation means a lot to us, and we're here whenever you need us.

• 5 out of 5Cassidy Spicera week ago

  Jacob Waffird was great! Arrived on time and very efficient.

  Reply from the business

  We're incredibly grateful for your feedback! It's wonderful to know that Jacob provided such timely and efficient service for you. Your satisfaction is our priority, and we hope to serve you again in the future. 😊 …

• 5 out of 5Rochelle Gonzalesa week ago

  Devonis is great. He’s very mannerable and very personable with his customers

  Reply from the business

  Thank you so much for your glowing review! We're delighted to know Devonis made a positive impression with his personable approach. Ensuring our customers feel valued and respected is very important to us. We look forward to continuing to provide you with exceptional service!

• 5 out of 5Tennessee RonEdited a week ago

  We have had the pleasure of working with this fine local company for over a decade. They are responsible, accountable, available, friendly and expert craftswomen and craftsmen. We tend to favor local businesses, and could not be more pleased with our interactions with the crew at Mr. Goodroof. The experience begins with Holly up front, and continues with Will and the crew. They will help with insurance claims, will exceed expectations, and will NOT complete a job until the customer is satisfied. My only wish is that all small businesses displayed the same work ethic.

  Reply from the business

  Thank you so much for your kind words and for being such a loyal customer over the years. We are thrilled to hear about your positive experiences with our team. Our goal is always to exceed expectations, and it's rewarding to know we've been able to make your roofing projects as smooth as possible. We look forward to continuing to provide you with excellent service in the future!

• 3 out of 5Stephen Caseya week ago

  Gutters are cleaned, but left all the leaves and debris around my yard.

• 5 out of 5christine turnerEdited a week ago

  Professional, skilled , friendly , respectful of property and always on time. Couldn’t ask for more!

  Reply from the business

  Hi Christine! We're overjoyed to know that our team's professionalism and punctuality left such a positive impression on you. Your kind words truly motivate us to keep delivering great service. Thank you for acknowledging our efforts!

Worried a recent storm left hidden damage? Our on-site storm damage inspection gives you a clear, written assessment and peace of mind. Ready to learn your roof's options in Nashville?1 day agoLearn more

• Warranty offered

  “…Siding Installation True Lifetime Warranty Specials $199 Gutter Tune-Up $199…”

• States years in business

  “…For more than 15 years, he helped build his family’s…”

• States a founding year

  “…07:46:38-06:00 The Good Guys in Roofing Since 1995 Professional Nashville Roofers…”

• Free estimates

  “…Emergency Services Insurance Claims Free Inspection Toggle Navigation About Company…”

• Financing available

  “…Roof Replacement Resources Reviews Roof Financing Options FAQs Glossary of Roofing Terms News…”

• 24/7 emergency call-out

  “…Mon–Fri [7am–6pm] · Sat [8am–2pm] · 24/7 Emergency Service Available © 2026 •…”

• Family owned

  “…26-07-20T08:28:05-06:00 Locally Owned • Family Operated • Since 1995 Middle Tennessee’s…”