Don Kennedy

8 of the 26 one and two-star reviews we hold, most recent first.

• 1 out of 5Matt Mueller14 hours ago

  Maybe the worst experience ever. Agreed to the estimate and paid in full up front. Waited two months before calling to inquire about when the roof would be replaced and apparently it wasn’t ever scheduled. After claiming they don’t use subcontractors the subcontractors showed up and replaced the roof. I was never contacted after the roofing job by anyone. There was supposed to be a supervisor on site whom I never met. The ceiling in my kitchen started to exhibit bubbling paint but I didn’t attribute it to the roofing job initially. During a torrential downpour, I noticed water dripping from the ceiling. I went into the attic and saw water pouring down around the exhaust vent for the furnace. The next day I started attempting to contact the company about the issue. I left two messages and never heard back. I then chose the new commercial estimate option in the automated phone system and lo and behold someone answered immediately. I explained to her the issue and ultimately set up an appointment for someone to come check it out. The appointment was set for between 2 and 4 PM. The day of the appointment, a gentleman showed up unexpectedly at 9 am. I’m assuming he was the subcontractor. My girlfriend told him of the appointment time of 2-4 yet he went up to look anyway. I came home from work at 2 and met the actual technician who was completely unaware of this. He looked at the vent and decided plot wasn’t properly caulked. He went up on the roof and said there was a 4” vertical crack and in the pipe. He attempted to caulk the crack to no avail. The next rain came and may have been worse than before. I have a damaged kitchen ceiling and now am being ghosted. My advice is, unless you live in Belle Meade or Brentwood or have a commercial property, avoid this company! If they would’ve just told me about the cracked vent pipe while they were painting it black after the job, I could’ve had it replaced. It’s infuriating to pay so much money to be proactive only to get the ult

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for sharing your experience with us, Matt. We appreciate your feedback and understand your frustration regarding the issues you faced with your roofing project. At Don Kennedy, we strive to maintain high standards of communication and service, and it seems we fell short in your case. We take your concerns seriously and would like to discuss them directly. We will be reaching out to you this week to discuss. We stand behind our work and want to make sure we solve our customer’s roof related issues. Thank you again for your input. Your experience helps us improve our services. Sincerely, The Team at Don Kennedy Roofing

• 1 out of 5Derrek Clay2 months ago

  Tried calling this company to book an appt and they connect you to an AI Bot / automated system that pretends to be a real person. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for sharing your experience with us, Derrek. We appreciate your feedback regarding our automated system. At Don Kennedy Roofing, we aim to streamline communication while providing assistance. Our team understands your concerns about the use of AI and will take your comments into consideration as we continually improve our service. If you would like to discuss your experience further, please feel free to reach out to us directly. Sincerely, The Team at Don Kennedy Roofing

• 1 out of 5Josh Bustamante4 months ago

  Never gave this company permission to solicit my address. Begging for business is a shameful approach when you’re targeting houses in an HOA community. Stay away from this business!

  Reply from the business

  Thank you for your note, Josh. To clarify, we do not directly solicit individual addresses. Our mailings are distributed through the United States Postal Service using their Every Door Direct Mail (EDDM) program. This service allows businesses to select ZIP codes, after which USPS handles distribution based on their delivery routes, not individual customer data. If you review the flyer you received, you’ll notice the prepaid postage marking, which confirms it was processed and delivered through USPS. This is a widely used and fully compliant marketing method utilized by many reputable companies. While we regret any confusion, we’ve proudly served the Nashville community for more than 40 years and have built a strong 5-star reputation during that time. Our continued growth reflects both the effectiveness of our marketing efforts and our commitment to operating as a responsible, community-focused business. We’re proud to support local employees and contribute to the community, and we appreciate the opportunity to clarify how our outreach works.

• 1 out of 5Eric Scott4 months ago

  Cant do a quote without giving them your email. No thanks. I will go with your competitors then.

  Reply from the business

  Thank you for sharing your feedback, Eric. We understand that convenience and privacy are important when requesting quotes. At Don Kennedy, our goal is to provide quality customer service, and we are always happy to print a contract as requested. We don’t currently see your name in our records, so if you’d like to discuss your needs further, please feel free to contact us directly. We are always looking for ways to serve our customers better, and would love to learn more details about who you talked to. Sincerely, The Team at Don Kennedy Roofing

• 1 out of 5Lori CourvilleEdited 5 months ago

  I made an appointment about two weeks ago for a roof inspection after the big storm. They waited until 16 minutes before they were supposed to be at my house to cancel the appointment and couldn’t reschedule for another couple weeks. They are extremely unprofessional and inconsiderate of my time. When I called they let me know that “this happens sometimes” 😳 it happens that you CANCEL (not arrive late, not reschedule) in this manor and you still have customers???? So Don Kennedy, feel free to respond. That way every potential customer can see in writing that you think this is acceptable way to conduct business in your company. ETA: They offered to reschedule for 2 weeks out, not the next day. If they had offered to come out the next day, I wouldn’t have contacted another roofer.

  Reply from the business

  Our team has acknowledged this review.

• 1 out of 5Kyle Kozma7 months ago

  Where do I begin. I could type all day about the gutter install crew and how they treated this simple install. If I remember correctly - it took almost 8 trips to complete this project. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for taking the time to share your experience with us, Kyle. We truly appreciate your feedback regarding the gutter installation crew and your previous positive experience with our roofing team. Your insights are valuable, and I assure you that we take them seriously. We understand your concerns about the recent project and will address them internally to ensure consistency in our work quality. It's great to hear that Derrick was effective in communicating and addressing your concerns throughout the process. At Don Kennedy Roofing, we strive for excellence and customer satisfaction, and your feedback will help us improve. If you have further concerns or would like to discuss this in more detail, please feel free to reach out to us directly. Thank you again for your input. Sincerely, The Team at Don Kennedy Roofing

• 1 out of 5Abbigale Dearing8 months ago

  Got a quote and was told on site one price and when I received the actual quote it was almost 10k higher. Had 3 additional quotes and all were 10k less around their verbal quote. When asked where the additional charge came from i was told supplies went up. Feel they were very dishonest

  Reply from the business

  Thank you for sharing your experience, Abbigale. We understand your concerns regarding the discrepancies between the initial estimate and the final quote. Our team appreciates your feedback, as it helps us improve our communication and transparency. We encourage you to reach out to us directly at Don Kennedy Roofing to discuss this further. Your satisfaction is important to us, and we want to ensure that we address your concerns appropriately. Sincerely, The Team at Don Kennedy Roofing

• 2 out of 5Globetrotter9 months ago

  Don Kennedy Roofing installed our metal roof in 2010, and it looks just as great and untarnished today as it did after the original installation over 15 years ago. We were delighted with the quality of the workmanship at that time. When we decided to extend a small 10'x6' addition over our front door this year, the obvious choice was to re-engage Don Kennedy Roofing. Regrettably, we cannot stress enough that this job did not go well. First, the installers arrived with the wrong color and wrong width of metal roofing panels. After finally securing the matching material, they forgot to include the facia board and it took some time to sort out that the facia board was in fact part of the original quote. Due to this mistake, the drip edge and panels were installed prior to the facia board, and so the installers later nailed the facia board in place with nails that are now visible. Of course, this was not the proper order of installation, which led to a sloppy appearance and multiple scratches of the facia board which was later touched up with paint that doesn't quite match the metal roofing color. There were also multiple scratches on the drip edges and panels which were then also touched up. The installers explained that they did not have a properly working tool, and one of the installers actually threw the tool into our front yard out of anger and frustration - well, they should have been equipped with properly working tools from the start, and why does the absence of them somehow justify sloppy workmanship? As the customer with a brand new small roof addition and lots of touch-up paint now in my possession, I see that the large and complex roof from 2010 does not have as many scratches in its totality as does this "new" roof. On this small structure, all I can see are scratched panels that have been touched up with mismatched paint along with visible nailheads where there should be none. We learned from this experience that this is a totally different company than

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for sharing your experience, Roberto. We understand that transparency around project expectations, materials, and workmanship is important when hiring a roofing company. At Don Kennedy Roofing, we want every customer to feel informed throughout the process, and your feedback is valuable in reviewing how we communicate these details. If you’d like to talk more about your project, you’re welcome to contact us directly. We're here to address any questions you may have. Sincerely, The Team at Don Kennedy Roofing

• gutters82
• leaks37
• gutter replacement36
• courteous staff35
• thorough inspection34
• efficient crew18
• leak repair18
• shingle replacement17
• roof cleaning8
• chimney cap replacement2

14 more of the 438 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Isaac Carr12 hours ago

  Ben gave me a good price on a quote. Will definitely recommend dkr

  Reply from the business

  Thank you for your kind words, Isaac! We’re thrilled to hear that Ben provided you with a great quote. Your recommendation means a lot to us at Don Kennedy Roofing and we look forward to serving you again in the future! Sincerely, The Team at Don Kennedy Roofing

• 5 out of 5John Storya day ago

  Worked with Ben at LCHS coordinating logistics. Ben is very knowledgeable and made my job much easier by helping . Don Kennedy is top notch!

  Reply from the business

  Thank you for your kind words, John! We’re thrilled to hear that Ben was able to assist you effectively. At Don Kennedy, we pride ourselves on providing top-notch service and expertise. Our team appreciates your support and hopes to work with you again in the future! Sincerely, The Team at Don Kennedy Roofing

• 5 out of 5Toneza day ago

  thank you so much for the quote ben was awesome to work with

  Reply from the business

  Thank you for your kind words, Tonez! We are thrilled to hear that you had a great experience working with Ben at Don Kennedy. We appreciate your feedback and look forward to assisting you further! Sincerely, The Team at Don Kennedy Roofing

• 5 out of 5ThexAMVxNinja2 days ago

  Excellent service, Ben Wegener is a professional and we could not be happier with our quote. Looking forward to the project.

• 5 out of 5Marlee Keller2 days ago

  Ben came out and did great work on my gutters. He was professional and timely.

  Reply from the business

  Thank you for your kind words, Marlee! We’re happy to hear that Ben provided you with great service on your gutters. At Don Kennedy Roofing, we take pride in our professionalism and timely responses. We appreciate your feedback and hope to assist you again in the future! Sincerely, The Team at Don Kennedy Roofing

• 5 out of 5Cirilo Méndez2 days ago

  Working with ben at tollesboro project. He is very knowledgable and profesional. Project is going good. Will recommend DKR for sure

  Reply from the business

  Thank you for your kind words, Cirilo! We’re thrilled to hear that you had a positive experience working with Ben on your project. Your recommendation means a lot to us at Don Kennedy Roofing. We look forward to serving you in the future! Sincerely, The Team at Don Kennedy Roofing

• 5 out of 5Montana Henderson2 days ago

  Wonderful experience from start to finish. Roof looks amazing. Shoutout to Ben for being such a hard worker! Thanks again

  Reply from the business

  Thank you for your wonderful review, Montana! We're thrilled to hear that you had a great experience at Don Kennedy Roofing and that you love your new roof. We'll be sure to pass your shoutout to Ben for his hard work. We appreciate your support and look forward to assisting you again in the future! Sincerely, The Team at Don Kennedy Roofing

• 3 out of 5Jason Stalcup2 days ago

  I own a property management company, and they would not help me because I don't personally own the properties.

  Reply from the business

  So sorry for your experience, Jason. We will most definitely want to serve your commercial needs as a property management company. Please let us reach out to you and get someone to address your needs. It seems the residential side of our call center picked up your call by accident. Thank you for considering us. We will work to earn your business. Sincerely, The Team at Don Kennedy Roofing

• 5 out of 5Stacie Highfield2 days ago

  I had a wonderful experience dealing with Ben. I found him to be very professional and knowledgeable while we spoke about my roof replacement. The quote is very reasonable and work completed in a timely matter. Overall I am very happy with my DKR experience.

  Reply from the business

  Thank you so much for your kind words, Stacie! We're thrilled to hear that you had a wonderful experience with Ben and found him to be very professional and knowledgeable while discussing your roof replacement. Your satisfaction is our priority at Don Kennedy Roofing, and we appreciate your feedback. We look forward to assisting you again in the future! Sincerely, The Team at Don Kennedy Roofing

• 5 out of 5Brittany Harvey2 days ago

  Very professional from start to finish. Knowledgeable staff that clearly explained all steps of the project.

  Reply from the business

  Thank you so much for your kind words, Brittany! We truly appreciate your feedback and are glad to hear that our team at Don Kennedy provided a professional and informative experience throughout your project. We look forward to assisting you again in the future! Sincerely, The Team at Don Kennedy Roofing

• 5 out of 5chad french (Bruce)3 days ago

  Had a leak in the kitchen and Ben did a great job repairing it excellent service thanks ben

  Reply from the business

  Thank you for your kind words, Chad! We’re thrilled to hear that Ben provided excellent service while repairing the leak in your kitchen. At Don Kennedy, we strive to deliver quality work and appreciate your feedback. We hope to assist you … More

• 5 out of 5Chelsey Curtis3 days ago

  Quote was good thank you ben

  Reply from the business

  Thank you for your positive feedback, Chelsey! We're glad to hear that you found the quote satisfactory. If you need any further assistance or have questions, feel free to reach out. We look forward to serving you again at Don Kennedy! Sincerely, The Team at Don Kennedy Roofing

• 5 out of 5Derrick Graves3 days ago

  Ben came out and fixed our leak and he did a amazing job and was quick at it to really recommend.

  Reply from the business

  Thank you for the wonderful review, Derrick! We’re thrilled to hear that Ben could help with your leak and that you were pleased with his quick and effective service. Your recommendation means a lot to us at Don Kennedy, and we look forward to assisting you again in the future! Sincerely, The Team at Don Kennedy Roofing

• 5 out of 5Estrella Rayo Ponce5 days ago

  Phenomenal work on my gutters, special thanks to Miguel Rayo who was increasingly professional throughout the entire process. Wonderful company would recommend!

  Reply from the business

  Thank you for your kind words, Estrella! We're thrilled to hear you were satisfied with the work on your gutters and that Miguel's professionalism made a positive impact on your experience. We appreciate your recommendation and look forward … More

We're glad our team could help get to the bottom of the issue and provide a solution that worked for your home. Thank you, Juan, for sharing your experience. We truly appreciate your trust in Don Kennedy Roofing Company!1 day agoLearn more

• Insured

  “…As a fully insured team with over four decades of…”

• States a founding year

  “…Customer Service to Our Community Since 1978 Book Now Step 1 Step 2 Step 1 of 2…”

• 24/7 emergency call-out

  “…which is why our team is available 24/7 for same-day and emergency…”

Their site also states: free estimates.