McClellands Contracting and Roofing, LLC

8 of the 14 one and two-star reviews we hold, most recent first.

• 1 out of 5J DEdited 3 days ago

  Follow up on reply. No thank you BETTER STOP.. these guys were great but now don't even follow up on a quote and they dont return calls. I tried to rehire but customer service has failed here This company is very honest, clean, professional and dependable. And I'm very glad to have found them. They won't rip u off.....

  Reply from the business

  Hi JD, thank you for being a returning customer, and we sincerely apologize for dropping the ball on your recent quote request. Falling short of the service standard you previously experienced with us is completely unacceptable. We want to fix this right away. Please reach out to us directly at 412-353-5660 or office@mcclellandsroofing.com so we can prioritize your quote immediately and address your project.

• 1 out of 5Leah Suleskia month ago

  In 2025, we had our exterior trim painted and the painting company left holes in our roof from their ladder feet. Because roofers were busy and booked up, I scaled my very steep roof and put a tarp over where we were experiencing a leak on May 23rd, 2026. The tarp solved the issue and we didn’t experience a leak while it was in place. McClellands came out for a quote on June 11th and removed the tarp to inspect the roof, then kind of put it back, but it blew off within a week of them coming (after being solidly attached for 19 days). When we experienced more heavy rain later in June, we called McClellends needing help ASAP (June 24th) as I didn't want to climb on my roof again but the leak was inevitable given the tarp was no longer in the proper place. To their credit, they came out within 24 hours (June 25th) to make the repair. The tarp was obviously completely removed at that time. On June 27th, I came home to a nightmare - the entire living room had flooded like it never had before. What was once a small leak coming through the ceiling had turned into a huge one, dripping from multiple spots above and coming down the wall, bubbling the paint. After the repair, the leak was at least 10x worse than before. It was also currently raining, therefore actively leaking, and more rain was expected. In a panic, my partner and I called the 2 numbers we had for McClellands and left messages around 4:00 PM. When they responded, they said they were working on getting someone over but they didn't have anyone working who could help. They scheduled someone for 7:30 AM the next morning, but denied that they were responsible for the damage caused by the now MUCH BIGGER leak. They said it was a trial and error process - Unfortunately for us, their error cost us our living room area rug, much of our hardwood flooring in the corner of the living room, the paint, and more of our ceiling. We ultimately didn’t want them coming back after how rude they were about denying any responsi

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Leah, we are truly sorry to see your review change, and we completely understand how devastating and stressful it is to come home to water damage in your living room. To provide context on what happened from our professional perspective: The Nature of Roof Leaks: As you noted, the roof structural damage was originally caused by a third-party painting company. When a roof is compromised like this, heavy storms can cause water to find secondary paths or hidden entry points that weren't fully sealed during a localized repair. Our Emergency Response: This unpredictability is exactly why we treat active leaks with urgency. When you called on Saturday afternoon, we immediately prioritized your home and scheduled an emergency crew to be on your roof at 7:30 AM Sunday morning to isolate and resolve the remaining issue. The Refusal of Service: The breakdown in our communication happened because we cannot accept financial liability for interior remodeling (hardwood floors, rugs, and drywall) resulting from a roof that was originally compromised by another company. When we explained this standard industry policy, your partner unfortunately became highly upset, refused our Sunday morning emergency service, and explicitly told us not to send our team. We stand behind our roofing work and were fully prepared to show up first thing Sunday morning to ensure your roof was completely watertight. We did not walk away from you; our team was actively blocked from coming to fix the issue. We truly wish you the best in getting your living room restored.

• 1 out of 5Dane DeKing3 months ago

  Do not use - I had water spots on my ceiling of my townhouse built in 2020. I paid McCllelands $1100 to come identify the problem and fix the leak in May 2025. Then had the ceiling refinished. In December 2025 the water spots appeared again in the exact same place. I called McClellands to come take a look again and was told under no circumstances do they warranty any repairs. Paid them $1700 to fix it again in January 2026. It kept leaking and just had to have it repaired by someone else last week. April 2026 Would never use again. Here’s a quote from the letter written by the owner on the first page of their repair estimate: “If Our Name Goes On It, We Stand Behind It, So You Can Stand In It. Best Regards, Brock McClelland “ Turns out you don’t stand behind it, Brock.

  Reply from the business

  Dear Dane, You are absolutely right to hold us to that quote. My name is on the company because I intend to stand behind every job we do, and it is clear that in this instance, we fell short of that promise. I want to be transparent with you: as the owner, I am not always on the front lines of every service call. In this case, the details of your recurring leak and the communication you received regarding our warranty were not brought to my attention. Now that I am fully aware of what took place, I am committed to making this right. We have reached out to you twice over the last few days to discuss a resolution and a full refund. Please check your voicemail or email so I can ensure "standing behind it" isn't just a slogan, but a reality for you. Best Regards, Brock McClelland

• 1 out of 5Heather Pinson3 months ago

  Heard good things about this company who seems to have a solid reputation which is why I reached out. Met with representative mid March to examine our row house on the North Side in the War Streets, but after month later and emailing three times, never got a quote. While we are no hurry and were aiming to schedule for the fall roof replacement, now feel completely discarded. Maybe it’s because we are not a priority as a smaller house and they prefer commercial property or larger houses in the suburbs. Regardless, we will never know and now going somewhere else.

  Reply from the business

  Thank you for the feedback. We sincerely apologize for the lack of communication following our visit in March—missing three emails is unacceptable, and we take full responsibility for dropping the ball. We want to assure you that the size or location of your home had nothing to do with the delay; we value our North Side row house projects deeply. While we’re sorry we couldn't find a solution when we spoke recently, we respect your decision to move on and wish you the very best with your roof replacement this fall.

• 1 out of 5Joanne Wells5 months ago

  McClelland’s charges for a dryer vent replacement is $1,285.72! Accepted contractor’s charges $179! $1,106 saving in my pocket! Not a bad review on their services. Bad review based on their outrageous pricing!

  Reply from the business

  Thank you for taking the time to share your feedback. At McClellands Contracting and Roofing, our pricing reflects the standards we operate under as a fully licensed and insured contracting company that stands behind the work we perform. Our estimates account for proper installation practices, qualified technicians, insurance coverage, and warranty-backed workmanship so homeowners have accountability long after the work is completed. We understand that homeowners may receive lower-priced estimates for what appears to be the same type of work. In many cases, however, the scope of work, materials, insurance coverage, and long-term responsibility for the outcome can vary significantly from contractor to contractor. Our approach has always been to perform the work correctly, safely, and professionally while standing behind it if our name goes on it. We appreciate the opportunity to provide an estimate and wish you the best with your project.

• 1 out of 5Madeline Stille8 months ago

  I had a roof replacement due to major storm damage. I was honestly surprised to receive a survey after the work that was done on my home. I will start off by saying if you would like to work with a company that does not finish the job, terrible communicators, has an unprofessional crew on top of over promising and under delivering, this is your place. To give detail of my experience, at the beginning of the project the timeline quoted was 4-6 weeks. After paying a $10k deposit and hearing no word after 6 weeks, I was dragged out for another week with promises unable to be delivered on to ultimately be told that original timeline will now double. After asking for my deposit back to take my business elsewhere, somehow McClellands made magic happen and had materials for my roof the next week. Metal roofing may not be their area of expertise and I am an understanding person, but when expectations are set, I expect a company to follow through. During install, took three weeks for the project to be completed of a metal roof replacement. During which, had one of the workers defecate in my yard. Was supposed to receive follow up to have the project manager come out to finish the job of inspection, follow up on painting the siding and remove the haul away dumpster. After two weeks of trying to get the project manager to come out and him promising multiple dates he never showed for, I was ghosted. There has been no follow up, the painting job was not completed to finish the whole project and no follow up ever occurred. My favorite part was receiving a check for an overcharge of the project. I now have to figure out if or what else they have overcharged me for throughout this nightmare. I wouldn’t recommend this company to my worst enemy. Take your business anywhere else you possibly can.

  Reply from the business

  We are truly embarrassed to read this review, and we want to offer a sincere public apology to accompany the conversation you had with our COO, Jacki. You mentioned that the repeated review requests were a major frustration, and you are absolutely right. We have internal checks designed to ensure a customer is fully satisfied and the work is verified as complete before any survey is ever sent. We clearly missed those checks in your case; this highlighted a flawed automation system, and changes were made to ensure this doesn't happen again. Regarding the project itself: We failed you on the timeline, the communication, and the crew's professionalism. The behavior regarding the crew member in your yard is absolutely inexcusable and violates every standard we hold; please know that immediate disciplinary action was taken regarding that individual. We respect your decision to discontinue any further work with us. We are deeply sorry for the stress this experience caused. Sincerely, The Management Team at McClellands

• 1 out of 5Ken JohnsonEdited 8 months ago

  Edit - my original review is below, but I'm going to pin some comments on their response to the top here because I'm frankly shocked at how willing they are to straight up lie to "set the record straight": 1. While they include a disclaimer in the confirmation email about recording the in-home consultation, they did not ever establish explicit consent in any other fashion. Likewise, I will avoid opining on that fact any further than saying it made me uncomfortable. 2. There simply was no follow up call or conversation the day after the appointment, certainly not to discuss budget and financing - the next call I received was Friday the 21st, and I did not pick up. 3. I was absolutely not "personally known to" the bank representative - I use the same regional bank for much of my personal banking but have never interacted with anyone in the loan department. 4. I'm not going to bother going through and rebutting anything with the gutters or website, as the fact that they are still lying to protect themselves should be enough for any rational person to reach a conclusion. Certainly doesn't feel very "Christian" of them though... I recently contacted McClellands about two different projects, a basement renovation and a gutter repair. The scheduling person was great, and was able to get an initial appointment scheduled for both in a reasonable time frame. The walkthrough for the basement project was fairly quick, but the estimate came back ~30% higher than the next highest that we received, so we were likely not going to go in that direction. Unfortunately, two other factors solidified my decision rather quickly and compelled me to leave a review. The appointment for our gutters was scheduled for the following week, but we failed to receive a confirmation prior as we had for the previous visit. Sure enough, the day came and went with zero communication. Yes, I could have reached out on my end to confirm, but at that point I'd seen enough. I say that, because the day

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Ken, thanks for the detailed feedback. We have attempted to reach you directly multiple times over the last few days to resolve this personally, but since we haven't received a return call, we want to address your concerns here to ensure the record is accurate. Regarding the financing: We reviewed the audio recording of the in-home appointment and you are correct—financing was not discussed during the visit. However, our notes indicate this came up during a follow-up phone call the next day regarding the budget. Our representative contacted a specific relationship manager at the bank simply to let them know to expect a call from you, not to solicit you. It appears the bank representative took the initiative to call you directly instead because you were personally known to them based on prior relationship. We apologize that this felt like an intrusion; our intent was to facilitate a connection we believed was requested, not to share your data without consent. Regarding the gutters: This was a communication failure on our end. While our system shows the downspouts were intended to be checked during the initial walkthrough rather than a separate appointment, our team failed to capture the photos needed to send the quote. We apologize for the lack of follow-up there. Finally, regarding the website: We do use stock photography for design inspiration in some areas, though we are working to update our website portfolio with more of our recent local projects. In the meantime, our actual completed interior projects are showcased extensively on our social media platforms, including Instagram, Facebook, and TikTok. We wish you the best with your renovation.

• 1 out of 5Pamela Squires11 months ago

  Terrible company. Absolutely no communication, all they did was send bills through email. I must’ve received 20 of them. I didn’t even know what they were for. They initially came to fix a leak. I couldn’t get in touch with anyone to tell me about it. Then I had asked him about replacing my roof. Their quote was ridiculously high! I could never get a returned call but they sure sent me a lot of bills over email. I called to find out what the bill was for and I have it explained no one ever returned my call! probably place at least 10 calls to them and never got an answer. I would not recommend this company at all horrible.

  Reply from the business

  Hello Pamela, We did try to reach you via phone in regards to your concerns, but were unsuccessful. We did leave a voicemail for you and if you are willing to discuss, please give our office a call at your earliest convenience. We are truly sorry to hear about your experience with us. What you’ve described does not reflect the level of service or communication we strive to provide. Clear updates, timely follow-ups, and transparent pricing are essential. We take feedback like this very seriously so we can internally review and can improve communication, scheduling, and consistency moving forward. With that said, we did look back on the previous communication and the process you encountered. It appears you reached out looking for a date for installation prior to us having a signed contract, so the intent to move forward with your project was unclear on our end, therefore the lack of communication on your end. We do see that a signed contract was completed on July 8th. At that time, our tentative timeline for installation was 4-6 weeks from contract signing. It appears you were unclear as to why the invoice was sent after we received the signed contract, however, your sales representative did ensure to include details surrounding the deposit required outlined in the contract. We do apologize for any confusion. Even though our repair timeline was 4-6 weeks, it looks like the operations manager made you a priority and scheduled your work for July 17th, less than 10 days from contract signature to compensate for the miscommunication with our timeline. I will agree that there appears to be a communication delay in getting the completion photos to you at your request, along with the additional quote you requested, but both were completed and sent to you. According to our timeline, it also appears as if there was a disconnect on payments and when they were made. A final invoice was sent on 7/20 and not paid until 8/7. You sent an email stating this repair was paid for on

• siding73
• gutter replacement66
• courteous staff45
• initial inspection34
• downspout replacement31
• soffit replacement29
• hard working crew28
• thorough cleanup16
• shingle repair12
• storm damage repair12

14 more of the 372 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Gary Cannona day ago

  Installed window system. It looks great and wirksy well. Stopped leaking and looks great on inside and outside. Built a shelf and door system. All excellent in look and function. Working with Noah was great. We are pursuing some kitchen remodel as a result of positive experience on this entire project. Need to expedite kitchen project review if possible

  Reply from the business

  Hi Gary, thanks so much for the review! We’re thrilled the new windows fixed the leak and that you love the custom shelf and door work. Noah will be glad to hear your kind words, and we look forward to working with you on your upcoming kitchen project!

• 5 out of 5Thomas FowlerEdited 2 days ago

  I am adding a review to a previous post. I want to express my gratitude to Jesse Scheller and Mclellands Contracting and Roofing. Mclellands did a job for me last fall and I was very pleased with their work. Recently, I had an issue with my roof which was installed in 2022 by another contractor. This had been a terrible experience and I DID NOT WANT TO CALL THEM BACK. I called McClellands and they sent Jesse who diagnosed the problem. Jesse said if he did the work it would void any warranty. Jesse encouraged me to reach out to the manufacturer to see about a warranty. He even got me the phone number. I called the manufacturer and I am fully covered. What company puts integrity and decency before the dollar today? I am very grateful for McClellands and will be engaging them to do more work in the future (8/16/2026 review). I want to commend McClellands Contracting and Roofing, and employee Dan Apitsch. I called for an estimate after I noticed fascia had pulled away from under my box gutter in 3 of 4 corners of my house. Mr. Apitsch met me at my house and I showed him the problem areas. He asked when my box gutters were last painted and said he would inspect them while he was examining the fascia. Later in the day Mr. Apitsch contacted me to tell me that he went ahead and tacked down the fascia at no cost. He told me the gutter liner did not need painting. He said there are a few seams that need to be resealed and he would send me an estimate. I have been treated poorly by many contractors. Nobody has ever done anything free of charge. Most of the contractors I have worked with would have convinced me the box gutters needed to be painted and would have turned this into a big expensive job. I am grateful to Mr. Apitsch and McClellands for their kindness and honesty and look forward to completing my little job. I expect this to be the beginning of a great relationship as I have a number of projects ahead of me.

  Reply from the business

  Thomas, thank you so much for updating your review! From Dan helping you out with your gutters to Jesse looking out for your warranty this time around, we're so proud that our team has consistently shown you the honesty and care you deserve. Jesse did a fantastic job putting integrity first, and we're thrilled you didn't have to pay out of pocket. Thank you for your continued trust in McClellands—we can't wait to partner with you on all your upcoming home projects!

• 5 out of 5Creekside Condos HOA II2 days ago

  One of our condo units started experiancing a leak due to some shingles that were damaged during a storm. I called McClellands Contracting and Blake came out the next day. Because it was only a couple shingles, he was able to take care of the issue the same day! Not only did he do that, but he also took care of a small sidding issue (a piece of siding had become loose). Blake was very professional and curtious - we could not be happier with the work and service provided by McClellands! We will definitely keep McClellands Contracting and Roofing in mind for all of our future repair needs!

  Reply from the business

  Thank you so much for the wonderful review! We're thrilled that Blake was able to get out there so quickly after the storm, repair those damaged shingles the same day, and take care of that loose siding while he was up there. Taking fast, thorough care of our local communities is always our top priority. We truly appreciate the trust from you and look forward to being your go-to contractor whenever you need us in the future!

• 5 out of 5Christiana Cavada6 days ago

  We had a great experience with McClellands! They did our roof, soffit and fascia, gutters and siding. They are professional and did a great job!

  Reply from the business

  Thank you so much for the 5-star review, Christiana! We're thrilled to hear that you had a great experience with our team. Completing a full exterior transformation—roof, siding, gutters, soffit, and fascia—is a major project, and we truly appreciate your trust in McClellands to get it done right. Enjoy your refreshed home!

• 5 out of 5Edgar - Guy Sevilla IIEdited a week ago

  Whole house siding replacement. Great job, great quality, worked really hard. Also wanted to add that Dustin was great and very responsive. David, Eli, and …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Edgar, Thank you for the great feedback! We're proud to hear our team delivered hard work and high quality on your siding and gutter project. We appreciate your business and your trust in McClellands!

• 5 out of 5Nancy McManusa week ago

  McClelland's performed multiple services for us, including roofing, gutters, window installation and renovation of our front porch. Their workers are professional, knowledgeable, hardworking and courteous. Communication was excellent …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  What an absolute pleasure it was working on your home, Nancy! Tackling a multi-phase project like roofing, gutters, windows, and a front porch renovation requires a lot of coordination, so hearing that our crew delivered top-tier communication, hard work, and quality craftsmanship throughout means everything to us. Thank you for trusting McClellands with so many areas of your home and for giving us such a wonderful recommendation!

• 5 out of 5Jeff Fyocka week ago

  Rob Stevens, Project Consultant, came out to my home to provide a free estimate and offered additional services to help ensure our home was protected from anticipated storms and rainfall, helping prevent future water damage. He was very …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Jeff, Thank you for the fantastic feedback! We’re glad Rob provided a thorough estimate and helped ensure your home is protected against future storm damage. We appreciate your recommendation and look forward to assisting you with any future roofing needs!

• 5 out of 5Ryana week ago

  Rob Stevens took excellent care of our roof! Super friendly and knowledgeable. I’d recommend him to anyone

  Reply from the business

  Feedback like this makes our day, Ryan! We're thrilled to hear Rob took such good care of your roof. He always goes the extra mile, and we’ll be sure to pass along your shoutout to him. Thanks a million for choosing McClellands and for spreading the word!

• 5 out of 5Chris Gyening (House of Gyening)2 weeks ago

  I gave McClellands 5stars. But They should really get 10 stars. This company help take care of my roof in time of need. They made everything simple, easy and their communication was excellent. And they have so many ways of taking care of …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for this incredible review! Hearing that we earned a "10-star" shoutout absolutely made our team's day. Roofing issues can be stressful, so knowing we were able to step up in your time of need and make the whole process simple, seamless, and clear means everything to us. Hearing that our team stood out among all the other companies you called is the highest compliment we could ask for! We truly appreciate your trust, your kind words, and your business. Thank you again for choosing McClellands!

• 4 out of 5Jennifer Goodwin2 weeks ago

  We contracted with this company to replace our roof, windows, and front door this year, and overall we're very happy with the quality of the work. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Jennifer, Thank you for trusting us with your home and for taking the time to highlight Nik and Noah's hard work—we will definitely pass your kind words along to them! Most importantly, we want to own our mistakes on this project completely. You are 100% right: failing to inform you about Brett’s departure and sending a final invoice before the storm door was fully installed was unacceptable on our part. There are no excuses for those missteps, and we sincerely apologize for the frustration they caused. We take full accountability for where we fell short, and we are using your experience to fix our internal communication and billing workflows so this doesn't happen again. We are truly grateful for your business, your patience, and your honest feedback—it genuinely helps us grow and be better.

• 5 out of 5scot simon2 weeks ago

  Absolutely extraordinary. Brock and his team executed every detail. Very easy to work with and any call backs were promptly answered. Highly recommend from someone who is very particular about things.

  Reply from the business

  Hi Scot, Thank you for sharing your experience and for taking the time to post all those photos—everything looks really great! We take immense pride in clear communication and meticulous craftsmanship, so knowing that Brock and the team met your high standards on your new roof and gutters is fantastic to hear. We truly appreciate your business and your strong recommendation!

• 5 out of 5lee snyder3 weeks ago

  Professional and easy from start to finish! Brooke the salesperson is very good at her job and answers all questions and communicates effectively. My roof was leaking bad so they did their best to schedule me asap. clear cut pricing from …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Lee, we can’t thank you enough for this detailed review! Knocking out a full roof replacement in a single day—even with that unexpected plywood work—takes a massive effort, so hearing that the team nailed both the speed and the cleanup means a lot. Brooke will be super happy to hear her updates gave you peace of mind. Thanks for trusting us with your home!

• 5 out of 5michael McSteen3 weeks ago

  Chris and Jay were great. Kept me informed the whole process. The workers were on site and started promptly at 0700. Mario was awesome. My only concern is that I wish the initial bid came with the entire cost of the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the review, Michael! We’re glad to hear Chris, Jay, Mario, and the crew took great care of you and got right to work at 7:00 AM. Thank you as well for the feedback regarding the OSB decking. Since damaged wood stays hidden until tear-off, it can be tricky to quote exact quantities in advance, but we hear you loud and clear on making that potential cost even clearer during our initial estimates. We truly appreciate your business and are glad you're happy with your new roof! 🏠✨

• 5 out of 5Pat Douglas3 weeks ago

  Very professional and reliable company.The crew worked hard and were very helpful. Special thanks to Dustin for solving a little problem I had.

  Reply from the business

  Thanks so much for the review, Pat! Really glad the crew took great care of you and that Dustin was able to get that issue sorted out so quickly. We appreciate your business!

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