Big Fish Roofing

8 of the 18 one and two-star reviews we hold, most recent first.

• 1 out of 5Julia Geftera week ago

  They tresspassed on my property to survey my neighbors roof without asking me. I came to my yard to find a woman standing there. My dog was barking at her, no reaction. Finally, I saw her drone. I told her it was private property, she still didn't leave!!!! She didn't introduce herself, didn't explain why she was there. I called the company phone number from her truck which i finally located, told them what happened. They didn't apologize or anything, promised a call back. Never got a call. What is wrong with people, who would want to come to their yard to find a strange woman using a drone?!?!

  Reply from the business

  Julia, we sincerely apologize for your experience and understand why this was upsetting. Our representative was using a drone to perform a thorough inspection of your neighbor's property and did not realize she had stepped onto your property while completing the inspection, but we recognize that does not excuse the situation. We also apologize that you did not receive the promised follow-up call, as that is not the level of communication we strive to provide. If you would be willing to send us your phone number in a private message or contact our office directly 724-954-3827, our General Manager, Harry, would appreciate the opportunity to speak with you personally, apologize directly, and discuss your experience. Thank you for bringing this to our attention—we will be using your feedback as an opportunity to reinforce our expectations with our team to help ensure this does not happen again. The Big Fish Team

• 1 out of 5Anthony Lynn2 months ago

  One of the worst Roofing companies I’ve worked with. Super nice but the work was not good. Even had them return to repair their own work and it still failed. Overall had to do the work myself. Don’t think of these pop up roofing companies as real construction guys. My work: patch job for new build. Worst all they tried to blame it on the roof roof. Again new build. I repaired myself with Home Depot product. Took 37 mins. My thoughts do the work yourself or call a real construction company- not a pop up.

  Reply from the business

  Hi Anthony, we’re sorry to hear this was your experience, and we appreciate you taking the time to share your feedback. This is not the standard we aim for, especially when it comes to repair work, communication, and making sure the issue is fully resolved. We’d like the opportunity to look into this further and better understand what happened with the patch repair and follow-up visit. Please contact our office directly at (724) 401-4123 so our team can review the job details and address your concerns properly. Thank you again for bringing this to our attention. We take feedback like this seriously and want every customer to feel confident in the work we provide.

• 2 out of 5Jenn GoochEdited 3 months ago

  2026 update: Don't get hooked by their marketing. I unfortunately have to update my review because I've had to call 3 times in as many months over loose shingles. Not only is it an annoyance to schedule repairs (as they are waaaay less responsive when they're not hooking you) but it's incredibly stressful to feel like you can't depend on the long-term quality of the service you just paid for. Overall takeaway is they obviously understand customer service and spend good money on marketing, but it's meaningless if you can't trust the work done. I would've paid more to know the damn roof will last. 2025: Big Fish were life-savers. So many roofing companies snubbed their nose at my house because it's small and Pittsburgh as heck. Dakota was not only super responsive, friendly, and timely.

  Reply from the business

  Thank you so much, Jenn, for the wonderful review! We’re thrilled to hear that your experience with Big Fish Roofing — and with Dakota especially — was such a positive one. No home is too small or too “Pittsburgh” for us, and we’re glad we could step in when others wouldn’t. It’s great to know that the additional chimney contractors we connected you with were punctual and respectful as well. We truly appreciate your trust and your kind words. If you ever need anything in the future, we’ll be here and happy to help! The Big Fish Team

• 1 out of 5K L4 months ago

  Called big fish roofing to just replace a vent cap on my roof. They had good reviews. But, they couldn't do the work in a text msg back for some reason.. so, much for good reviews..

  Reply from the business

  Hi K L, Thank you for your feedback—we’re sorry for your experience. This is not the level of service we aim to provide, and we never want a customer to feel dismissed. It is not our practice to cancel or communicate in this way via text, and your experience does not reflect our standards. We’d appreciate the opportunity to speak with you and make this right. Please feel free to contact our office at your convenience. Sincerely, The Big Fish Roofing Team

• 1 out of 5Kris James9 months ago

  At the start, everything sounded promising — the rep walked me through the process and made me feel confident that I’d be getting a high-quality roof. Unfortunately, that confidence started to fade the moment I signed the paperwork. Communication dropped off after that. I was given a date for when the work would start and finish. The job was completed in about half the time originally scheduled, which might sound great, but it also meant I didn’t have the chance to meet the project manager on site as planned to review the progress. I was later told someone would come out to inspect the work and that I could join, but then I was informed that the inspection had already been completed that same day. So within about 14 hours, my entire roof was torn off, replaced, and “inspected.” You can probably see why I’m skeptical. When I visited the following day, I immediately noticed that the gutter repair we specifically discussed hadn’t been done — and the same section is still leaking heavily. Inside the home, there are visible gaps (I even attached a photo of one area of concern). Overall, I’m disappointed with the lack of communication and what feels like corners being cut. To be fair, I haven’t seen any leaks from the roof itself so far — just the gutters that were supposed to be repaired — but the experience left me uneasy about the overall quality and follow-through. With all that being said, I understand how projects can get busy. Sometimes extra guys get thrown on a job to knock it out faster so the crew can move on to the next one — I get it, I’m familiar with how business works and the drive to take on more work. My biggest issue, however, is with the billing and payment side of things. When discussing the quote, I was told by the rep that there was an 18-month interest-free financing option available, presented as something the company regularly offered. But when I spoke with the general manager, I was told that promotions change weekly and that particular one

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for taking the time to share such a detailed and honest review. While I’m truly glad to hear the roof itself is performing well so far, I’m very sorry that the communication, scheduling, and financing experience left you feeling uncertain and disappointed. That’s not the level of clarity or follow-through we want for any homeowner, and I appreciate you giving us the opportunity to understand what went wrong. From the project timeline, to the missed opportunity to meet with your project manager, to the completed inspection happening without you present — I understand why this created skepticism. We should have communicated each step more clearly and ensured you were included in the process exactly as planned. The concern about the unresolved gutter repair and the interior gaps is also completely valid. These items should have been handled correctly the first time, and we want to make that right. Regarding the financing, I apologize for the confusion between what was discussed during the quoting process and what was presented at the time of payment. You should never feel caught off-guard or misled when it comes to pricing or promotions. We are reviewing this internally to make sure our team communicates financing options accurately and consistently.

• 1 out of 5Nicole David10 months ago

  We recently used Big Fish for new vinyl siding. Our experience with Big Fish was extremely disappointing. From the start, communication was poor, deadlines constantly shifted, and there was no project management or accountability. Although …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for sharing your feedback. We sincerely apologize for the challenges you experienced during your siding project. The communication, scheduling, and management issues you described are not reflective of the standards we strive to uphold, and we are very sorry for the frustration and inconvenience this caused. Your comments have been shared with our operations and management teams so we can review what went wrong and make improvements to ensure future projects run smoothly. We take all feedback seriously and are committed to learning from it to prevent similar situations in the future. If you are open to it, we would welcome the opportunity to discuss your concerns directly so we can better understand your experience and see if there is anything we can do to address it. Please feel free to contact us at (724)-997-4566/office@TheBigFishCo.com. —The Big Fish Roofing Team

• 1 out of 5Dine Paa year ago

  Worst company I have ever dealt with. Had a contract signed 2 months ago for a roof repair. This place had every excuse for no showing from the project manager quit to tje crew quit and the weather, which I can understand with all of the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Good afternoon! So sorry to hear about your issues. Would you please be so kind as to let us know who you are so that we can review the situation? We take these things very seriously here at Big Fish. You can respond directly to office@thebigfishco.com if you wish. Thank you kindly and have an amazing day.

• 2 out of 5Erin CEdited a year ago

  2025 update: Sad to have to update this, but I am currently waiting on someone to come for the 4th time to repair leaking in the new roof that was replaced in February 2024. 1st leak October 2024 was due to improper water drainage in the front of the house. 2nd leak back porch 5/27/25 miscommunication within the company caused a man to evaluate my roof like I was a new customer…no actual solution or plan for the repair. He then called me at 9pm the next night to tell me an incorrect appointment time for 6/9/25. 3rd visit for continued leak 6/9/25: we were told the flashing was not properly sealed during installation. I spoke with the operations manager and requested a full inspection of the roof due to concerns with the quality of the original 2024 install since it was done just last year. We were told everything was good to go. 4th issue 6/13/25. Same leak in the same area. Left a message with the answering service. Now having concerns about the integrity of the back porch work. This has been very frustrating and the original quality service we were given during our first interactions with the company in 2022 isn’t the same. 2024 update: I had the entire roof replaced and Big Fish did a fantastic job. The customer service and communication is exceptional. Parker, the project manager always kept me updated on the progress of the job throughout each day. They take a ton of pictures during the project so you know what was done. I am so happy with the results. I love them, but I do hope I don’t need them again anytime soon! Haha 2022: They replaced the flashing around my chimney and repaired the surrounding wood and shingles on my roof. The communication with the company was outstanding and everyone involved was professional and efficient. They took a ton of photos before, during, and after the job to show us exactly what they did, even with labeling, which was helpful. The two gentlemen did a great job and were respectful of the property, not damaging any of th

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for your wonderful review! We are thrilled to hear about your positive experience with our roofing repair services. Our team, especially Parker, strives to provide excellent communication and professional service throughout every project. We're glad you appreciated the detailed photo documentation, which is a crucial part of our process to ensure transparency and your peace of mind. It's great to know that our efforts to respect and protect your property did not go unnoticed. While we hope you won't need our services again soon, we're always here for any future exterior remodeling needs. Thank you for choosing The Big Fish Contracting Company!

• siding79
• estimate49
• downspout replacement32
• timely completion26
• skylight replacement21
• quick scheduling14
• project updates10
• shingle repair9
• photo updates7
• drone inspection7

14 more of the 382 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Nancy Fultz3 days ago

  Had the gutters cleaned and new gutter guards installed. Everyone involved on the project was extremely professional and helpful. Definitely recommend!

  Reply from the business

  Thank you, Nancy, for your wonderful review and recommendation. We’re delighted to hear you were pleased with your gutter cleaning and gutter guard installation and that our team provided professional and helpful service throughout the project. The Big Fish Team

• 5 out of 5Bob Schoppnera week ago

  The removal of the original siding went quicker than expected and the new siding went just as fast and no issues. The crew were always friendly and helpful with any questions or concerns. The finished siding looks great, thank you

  Reply from the business

  Bob, thank you for the great review. We’re glad to hear your siding project moved along quickly and smoothly from removal through installation.

• 5 out of 5M Fa week ago

  Wonderful experience. New roof looks great. The team finished in one day and left the site perfectly clean. Will definitely use them again.

  Reply from the business

  Thank you for sharing your experience! We’re so glad you’re happy with your new roof and that our team was able to complete the job in one day while leaving everything clean. We appreciate your trust and would be happy to help again anytime.

• 5 out of 5Peggy MacPherson2 weeks ago

  Could not be happier with Big Fish Roofing. They repaired my roof after a tornado on 6/6/26. Highly professional from start to finish beginning with Mark who did the initial inspection and gave me two options re the repairs; Stephanie kept me advised about the scheduling with calls about every ten days and followed up after the work was completed even sending me photos; I was told from the get-go that it would a month for the repairs (due to them being so slammed with work) and it was exactly that. The repair crew could not have been nicer or more professional and they did a wonderful job. My roof looks perfect - like new again actually. Thanks so much to everyone at Big Fish. I could not recommend this company more highly.

  Reply from the business

  Thank you, Peggy, for your thoughtful review and recommendation. We’re so glad Mark, Stephanie, and our repair crew provided the communication, professionalism, and quality workmanship you deserved, and we truly appreciate you trusting Big Fish Roofing during a challenging time. The Big Fish Team

• 5 out of 5Ryan Monson2 weeks ago

  Willing to do a 1 shingle repair. Kept me informed during the entire process. Well done

  Reply from the business

  Thank you, Ryan, for your 5-star review and for choosing us for your storm and wind damage roof repair project. We’re glad we could help with your repair, keep you informed throughout the process, and provide the service you deserved. The Big Fish Team

• 5 out of 5karin sawyers3 weeks ago

  We had a great experience from start to finish!! Thank you Garrett for doing exactly what you said was going to happen! The new roof, siding and gutters look fantastic and the job was professionally completed on time! We highly recommend Big Fish Roofing!!

  Reply from the business

  Thank you so much, Karin! We’re so happy to hear you had a great experience from start to finish. Garrett and the team truly appreciate your kind words and recommendation.

• 5 out of 5Randal Owsley3 weeks ago

  Tom, from Big Fish Roofing and Gutter came out and gave an estimate on gutter cleaning and gutter guards. He was professional and friendly He sent the estimate promptly and we worked out a time for the job. The workers showed up and were in and out in about an hour, we've had several big storms since installation. The workmanship and product are excellent. The service is great! Highly recommend Big Fish Roofing and gutter. Randal Owsley

  Reply from the business

  Thank you, Randal, for your thoughtful review and recommendation. We’re delighted to hear Tom and our team provided professional service and quality workmanship, and we appreciate you trusting Big Fish Roofing and Gutter with your project. The Big Fish Team

• 5 out of 5Ken Bayer3 weeks ago

  Big Fish Roofing did a great job replacing our entire roof in one day. They cleaned up everything. We are very pleased with the result.Highly recommend!

  Reply from the business

  Thank you, Ken, for your wonderful review and recommendation. We’re thrilled to hear you were pleased with your roof installation project and that our team delivered quality workmanship with a thorough cleanup. The Big Fish Team

• 5 out of 5Paul Feeney3 weeks ago

  Sam and Charlie showed up promptly on time, got to work and had the job done in the amount of time that I was quoted. I was in constant contact with Big Fish and they kept me informed of their schedule and installation. Great job!

  Reply from the business

  Thank you, Paul, for your kind words and for recognizing Sam, Charlie, and our team. We’re glad you were pleased with your storm and wind damage roof repair project, and we appreciate your trust in Big Fish Roofing. The Big Fish Team

• 5 out of 5Daniel Mihocesa month ago

  We couldn’t be happier with our experience with Big Fish Roofing! They replaced our roof, siding, and gutters, and the entire process exceeded our expectations. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you, Daniel, for such a thoughtful review and recommendation. We’re thrilled to hear you were pleased with your roof installation, gutter installation, and attic venting project, and we’ll be sure to share your kind words with Dave and the entire team. The Greenawalt Team

• 5 out of 5Ryan Smitha month ago

  Dustin Winters was our inspector, and he showed up to approve the crew's work within 24 hours of the project's completion. HUGE shout-out to the crew. They had all of the old siding removed and new insulation and corner pieces installed …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much, Ryan! We’re thrilled to hear Dustin and the crew delivered such a smooth, efficient siding project from start to finish. Completing the siding, insulation, corner pieces, and window wrapping so quickly while still delivering quality work is exactly the experience we aim for. We truly appreciate your recommendation and your trust in Big Fish Roofing!

• 5 out of 5Tina Broa month ago

  So easy to work with. Everyone was professional and job was completed quickly. The crew was courteous, efficient and very professional as well. Would highly recommend for gutter needs!

  Reply from the business

  Thanks Tina! We really appreciate you taking the time to share that. Our crew works hard to be fast, friendly, and thorough, so it means a lot to hear they hit the mark. Thanks for trusting us with your gutters — we're here whenever you need us! 🐟 …

• 5 out of 5ashley kondasa month ago

  Would definitely recommend. Salesman was excellent and down to earth. Explained everything in detail and honest. Everyone that contacted me was so friendly. The crew was on time and worked the entire day. Very thorough and cleaned up everything.

  Reply from the business

  Thank you, Ashley, for your wonderful review and recommendation. We’re so glad you had a great experience with your roof installation and gutter installation project, and we appreciate your kind words about our team’s communication, professionalism, and attention to detail. The Big Fish Team

• 5 out of 5Karen Crossa month ago

  Very professional and prompt service ! Job done in two days with no mess or problems. Highly recommend Big Fish Roofing .

  Reply from the business

  Thank you, Karen, for your kind words and recommendation. We’re delighted to hear you were pleased with your roof installation and gutter installation project and that our team delivered prompt, professional service with a clean, hassle-free experience. The Big Fish Team

Nothing speaks louder than a homeowner's experience. After the 6/6/26 tornado, Peggy trusted us with her roof. From clear communication to completing the repairs on schedule, we're grateful for the opportunity to help restore her home. Thank you, Peggy, for your kind words and recommendation! 📞 (724) 401-4123 🌐 thebigfishco.com PA License #119464 #BigFishRoofing #CustomerReview #FiveStarReview #RoofRepair #StormDamage #Roofing #PittsburghRoofing #HomeImprovement #TrustedContractor #RoofRestorationAug 9, 2026

• Licensed

  “…Are you licensed and insured? Yes. Big Fish Roofing is…”

• Free estimates

  “…Free Estimate Enter some basic details and get a…”

• Financing available

  “…Financing options are available to make your project…”

Their site also states: insured, warranty offered.