James Elliott Roofing

All 5 of the one and two-star reviews we hold for James Elliott Roofing, most recent first.

• 2 out of 5Kathleen Boergera year ago

  There was no communication that our roof installation would result in exposing bare wood above our gutter line. Our customer service experience was extremely uncomfortable. We would not recommend James Elliott Roofing and are not satisfied with the end result.

• 1 out of 5Sania Blasea year ago

  Poor quality work, poor communication. Would not recommend

  Reply from the business

  Hi Sanie, I'm sorry you had a poor experience with us. I'd be interested in understanding the particulars with you to get a better understanding. Please call me anytime! 859-743-2432

• 1 out of 5Michelle MillerEdited 3 years ago

  The flat roof replaced July 2020 is leaking and holding water between the slope of the garage roof and the edge of the flat roof membrane. James Elliott was notified, sent someone out to take pictures, then determined the issue is not a defect in installation or workmanship, but rather due to wind damage. An insurance adjuster and additional roofing contractor have both said there is no wind damage and the issue is installation, to include lack of membrane adhesive and step flashing not being torn off and reinstalled properly. In the meantime, James Elliott has refused to do anything to remedy the problem except to quote new work for a repair that I'm not sure I have any confidence in. If you do business with this company, buyer beware and insist on a warranty for materials and work performed. Sadly, they were the more expensive of 4 quotes I got and at the time believed they were the better company.

• 1 out of 5Darin4 years ago

  Roof installation. Skylight was not step flashed as required. Caused a leak that damaged my ceiling severely. $1,000 in damages. Called to get it resolved. I have pics of before, during, and after roof install. …

  Google cut this review short. The full text is on their Google profile.

• 2 out of 5Cliff Kaye4 years ago

  James Elliott himself is very nice, he acted quickly when our flat roof was leaking. Unfortunately the leaking resumed within 2 years. The timeline: • 2015: flat roof replaced • 2017: leak resumes. Gutter repaired thinking this may be the problem • 2018: slow leaking persists • May 2019: dimensional shingles replaced to fix the leak as per James Elliott’s recommendation. • June 2019: leaks are worse. • July 2019: foreman stops by with 2 Spanish only speaking employees and does something on the roof. No details given. • Aug 2019: failed attempt to evaluate the leak. • September 2019: more work done in an attempt to stop the leaks. The foreman cannot give details • October 2019: foreman comes again to fix the leak and it appears to stop again • Aug 2020: slow leaking resumes • November 2020– Feb 2021: multiple attempts to work with James Elliott Roofing to find a solution. • March 2021: they recommend to replace the flat roof again and replace the skylights. The person who inspected and wrote the bid was not aware that they had replaced the roof 5 to 6 years earlier. • March to August 2021: multiple exchanges with James Elliott trying to understand why the flat roof needs to be replaced so soon. o No response to questions about a warranty on the original work. o I’m told that the flat roof is not the problem, the skylights are the problem. Independent inspector finds that water is collecting between the old and new flat roofs and has been overflowing down the valleys since the beginning. If you employ James Elliott Roofing, be careful to get some sort of time limited warranty in writing. Be aware that communicating with them is difficult.

• insurance review17
• insurance claim assistance17
• ease of use7
• quick response7
• efficient crew6
• respectful crew5
• smooth process3
• quick installation3
• roof tear off2
• skylight replacement2
• locally owned2
• informative staff2

14 more of the 134 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Cathi McNees2 days ago

  We couldn’t be happier with our experience with James Elliott Roofing! They replaced our roof, gutters, and downspouts, and the entire process was smooth, professional, and stress-free from start to finish. The office team was wonderful to work with, and the crew did an excellent job. Everyone was friendly, professional, and kept everything moving smoothly. We are very satisfied with the results and would absolutely recommend James Elliott Roofing to anyone looking for quality work and a company they can trust!

• 5 out of 5bill m.4 days ago

  Quick, quality service with great product at a reasonable price. Office staff was very helpful regarding pricing, timing and options prior to the work. The old roof tear off, some repairs, installation of the new roof and site cleanup was …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Bernice Thompson4 days ago

  This company is fantastic ! I cannot recommend them enough! The roofers hit the ground running and worked continuously and professionally the entire time ! Great value, honest and hard working crew !!!

• 5 out of 5Todd Massey5 days ago

  Very prompt and very professional. I could not be happier with the results of my roof being replaced.

• 5 out of 5Tammy Stephensona week ago

  James & his team were more than helpful with getting our complete roof replacement as painless as possible. Have recommended them to anyone needing roof repairs.

• 5 out of 5Josh Bicea month ago

  James and his crew were amazing! He and Tonya kept us on track and updated the entire time. They handled 100% of our roof install. We have a huge/high pitch roof, and they handle it like the pros they are. Not one hiccup. The gutters came …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Laura BlickEdited 2 months ago

  We highly recommend Jamie Elliott Roofing! Jamie and his crew did an amazing job on our roof, and we couldn’t be happier with the results. From start to finish, they were professional, knowledgeable, and attentive to detail. The quality of workmanship exceeded our expectations, and the entire process was smooth and stress-free. It’s clear they take pride in their work and genuinely care about their customers. If you’re looking for a reliable roofing company that delivers outstanding results, Jamie Elliott Roofing is the one to call!

• 5 out of 5Kara Kruetzkamp4 months ago

  It was a pleasure dealing with the owner. The service provided was exceptional and completed promptly. I would gladly work with James Elliott Roofing again.

• 5 out of 5Dale Scholer5 months ago

  The owner James and his Field Supervisor David worked with me to get the outcome I was looking for. The crew arrived at the stated time and completed the job on time. Everything was completed to my satisfaction. I have already recommended James Elliott Roofing to a family member that is looking for a roof replacement.

• 5 out of 5Yousef Naji6 months ago

  I can’t recommend James Elliot Roofing enough. They were worth every penny and honestly, far more reasonable and affordable than the larger roofing companies I looked into. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Yousef, Thank you so much! It was our pleasure working with you through this process. We plan on being around for many more years, so reach out if we can be of service!

• 5 out of 5Claude Sullivan6 months ago

  They showed up when they said they would. They had the job none in one day. They removed a dish stand from my roof for me and cleaned everything up. You couldn't tell anyone had been there, if not for the new roof.

  Reply from the business

  Thank you, Claude!

• 5 out of 5David Schuele8 months ago

  Very pleased with James Elliott Roofing. We had the roof replaced, the chimney flashed, new gutters and facia. The crew was great, they worked hard, did a great job and completed the job in a timely manner. The job foreman (David) was very professional and on top of things, had the job running very smoothly. We wanted one contractor to do the work, not several, as most that bid the project only did certain parts of it, I would definitely recommend James Elliott Roofing to anyone in need of the services they provide.

  Reply from the business

  Thank you, David! We appreciate the opportunity to work on your home! Happy Holidays!

• 5 out of 5Laura VonHolle8 months ago

  Great company! Crew was polite and was respectful of my landscaping and surrounding area. Roof looks perfect!

  Reply from the business

  Thank you, Laura! We enjoyed working with you on your home! Happy Holidays!

• 5 out of 5Archie Pearson10 months ago

  Excellent service and professional installation.I was so impressed I had them do my shop roof replacement.

  Reply from the business

  Thank you, Archie! It was a pleasure working on your shop!

Their site also states: states a founding year, free estimates.