Epic Roofing & Exteriors

8 of the 45 one and two-star reviews we hold, most recent first.

• 1 out of 5Cory Williams4 months ago

  Roofing I give 5 Stars. Siding I would give 0 if I could. Didn’t replace the WRB under the siding. They also damaged the new shingles. Put a hole in my trim. Fixed with only silicone. I complained to many people about it, and never heard back. I would never use them again. I told friends and neighbours to not use them.

  Reply from the business

  Thank you for your feedback. While we appreciate your positive comments about the roofing work, we are very sorry to hear about your experience with the siding portion of the project and the concerns you raised about workmanship, damage, and communication. This is not the standard we aim to provide, and we would welcome the opportunity to review your concerns and work toward a resolution. Please email customerservice@epicroofing.ca with your project address and best contact number, or call 403 366 3770 and ask to speak with our Production Manager.

• 2 out of 5Yukari Chan4 months ago

  Probably won't use them again. The front desk is great, but gives a false sense of communication and security. The actual project managers are too busy to get back to you and all the front desk does is keep passing your message along. During the process, I had to call the PM directly several times AND email. The roofing crew, their own crew, was actually excellent. They were quick, cleaned up very well after themselves (was super impressed) they even laid a tarp down. However, it all went downhill after they had subcontracted their work out to a company called Nordika project. The subs destroyed my neighbours fence with out permission (and continuously lied about it), left trash and nails everywhere, left all their items on my neighbours property when I had set expectations with them before to keep everything clean. The subs also dragged their feet to restore the damaged fence and pieces back to its original state (had to push Epic to fix it with their own contractor). Even after telling Epic that I want to fire them, they continued to get them to come out. It wasn't until I told them that if the subs ever step foot on my property, the police would be called, did they finally agree that their own contractors would finish the work, and then they STILL SENT THEM OUT AGAIN. So they lied to me too. I saw in another review complaining about them that they were told epic wouldn't be using them again. Well, last week I saw them pull up to another house Epic was doing hail damage repairs for, so I wanted to warn people that they are still subbing them out. The fact that epic is continuing to use them ensures I will never use Epic again. P.S the front boards the subs replaced already has paint peeling less than a year since repairs, and questions I had asked EPIC about a wavy roof in the winter he's been left unanswered still.

  Reply from the business

  Thank you for your feedback. We appreciate your comments about our office staff and roofing crew, but we are disappointed to hear that other parts of your experience did not meet expectations. We take concerns around communication, subcontractor performance, and unresolved workmanship issues seriously, and we would welcome the opportunity to address them properly. Please email customerservice@epicroofing.ca with your project address and best contact number, or call 403 366 3770 and ask to speak with our Production Manager.

• 1 out of 5Ron4 months ago

  Our neighbor had there siding, evestrough and roof replaced. 1 There siding installers had there aircompressor plugged into our house stealing power. 2 They left one heck of a mess when they were finished, siding, nails and staples all over our driveway. 3 The roofers were throwing shingles off the roof damaged our siding, landing on our varanda roof, floor and broke the lattes around or varanda. 4 The evestrough company had there latter's in our yard and we have locked gates, when they were finished replacing there evestrough it was piled up besides our house. I guess they thought that we should dispose of it. Absolutely the worst company to deal with. I picked up 5 sandwiche bags of nails off our property alone after there crews left. There was siding from there house left in our yard for us to dispose of.

  Reply from the business

  Hi Ron, thank you for bringing this forward. We take concerns like this seriously, however as a neighboring property owner and not the customer on file, we’re unable to confirm which project this review relates to based on the information provided here. To investigate properly, please email customerservice@epicroofing.ca with the property address connected to the work and the approximate dates involved. Once we can verify the file, we’ll review it internally and follow up as needed.

• 1 out of 5Carrie Properzi5 months ago

  I am completely appalled at the absence of client care, lack of professionalism and the level at which our file has been mishandled while working with Epic. The initial crew Epic hired to start one of our projects was awful - completely disrespectful on our property, left work uncompleted and completed work with deficiencies, and also made new damages to our property resulting in additional repairs required. Our project manager was impossible to reach by phone or email. We went weeks and even months waiting to receive communication. During that time we were also unable to reach any administrator by phone or email. Voicemails were never returned. After the last incident we waited over a month to hear from our project manager, only to finally find out he had been fired. Yet no one had followed up with his clients. We had hope when we got assigned a new project manager but the issues remained much the same - lack of consistent communication, absence of client care, and empty promises with no follow through. Possibly the worst experience I have ever had with a company, and never again would I choose to work with Epic.

  Reply from the business

  Hi Carrie, I’m really sorry this has been your experience. What you described is unacceptable and not the standard we expect from our team. The lack of follow up and communication, especially during a project manager transition, is on us. We want to look into your file properly and work toward a resolution. Please email customerservice@epicroofing.ca with your project address and best contact number, or call 403 366 3770 and ask to speak with our Production Manager.

• 1 out of 5Alex Ly7 months ago

  I have had two projects done with this company. One project was done decently well and communication was decent. My other project on the other hand communication was lackluster from the project manager. Your internal staff weren’t even able to get a hold of him, thus how would a customer be able to get any updates. My house was damaged by the roofers. No communication for weeks to almost a month on what they will do to repair. Along with that, site was left with multiple nails which I had to pick up myself. Plants destroyed and puncture in the car tires because of the nails. I would not recommend this company.

• 2 out of 5Azi ZE7 months ago

  We selected Epic to complete full repairs to our home, including all exterior scopes of work, following hailstorm damage, based on the reviews available at the time and the recommendation of our insurance provider. While there were positive aspects to the experience, the project was ultimately affected by significant operational shortcomings. On the positive side, Epic’s front-line office staff maintained consistent and good communication throughout the process, and the estimating team demonstrated knowledge, experience, and professionalism during the planning stages. However, the overall quality of execution was negatively impacted by the subcontractors assigned to our project. Epic’s heavy reliance on third party subcontractors for roofing, siding, and eavestrough work, combined with insufficient oversight, resulted in workmanship and finishing quality that did not meet acceptable standards. Multiple deficiencies were identified across various scopes of work, leading to repeated follow-ups, extended timelines, and the need for after service repairs. These issues caused unnecessary delays and considerable stress. Based on my extensive professional experience in the construction industry, effective subcontractor evaluation, qualification, and oversight are critical to delivering any projects with minimal deficiencies. This level of due diligence was not evident in our case. For example, during one site discussion, a subcontractor superintendent indicated they had less than 4 years of siding experience, an experience level that did not align with the complexity or finishing quality expectations of this project. In addition, the project was impacted by repeated material ordering errors. On several occasions, materials delivered to the site did not align with the agreed-upon colours, specifications, or approved scopes of work. These discrepancies required ongoing monitoring and intervention on our part to prevent the installation of non-approved materials. If we h

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Azi, thank you for your detailed feedback. We’re very sorry to hear about your experience—this is deeply concerning to us. At Epic, we hold our subcontractors to the same high standards we set for ourselves, and what you’ve described doesn’t reflect the level of quality we aim to deliver. We’d appreciate the opportunity to look into your project further and address any outstanding concerns. Please reach out to us at 403-366-3770 or by email to customerservice@epicroofing.ca and ask to speak with our Production Manager directly—your feedback is important and helps us uphold our commitment to quality.

• 2 out of 5J W8 months ago

  We used Epic Roofing for our hailstorm insurance claim and I will give the company more or less full marks in the beginning for communication, but that is where it ends. When we found out our insurance company recommended and used Epic Roofing, we immediately researched the company and was liking what we saw from reviews. Now for the part of the review I need to share because it was not a great experience for us. Epic was only the general contractor and thus they used all sub contractors for the entire job, BUT regardless of blaming the sub contractors this was Epic's responsibility. We will recognize the contractors that did great work ( siding, flashing, painters); the problem was the roofing and gutter sub contractors. The roofers were not very professional, and worked only on their schedule, which meant, there were on my roof before 7am but leave by noon or so. The house roof is not overly large, but if memory serves me it took 5 or 6 days to complete based on their work schedule. The mess after the job was not well looked after, firstly the cigarette butts strewn around the property, shingle pieces, plastic pieces, not cleaned and we found shingles in our tree in the front, and let's not forget nails everywhere and not picked up. We understand that some may be missed, but what we found was clearly a lack of care. The gutters were completed while we were out of town, and we did not have a complaint about there overall work BUT again it was the lack of care by them. The gutter contractor took apart our fence in the alley for what we believe is,they could have access to our yard, but we have a side opening in our fence they could use ( we did not understand) and they did not repair the fence when their job was completed. Additionally, the gutter contractor broke a substantial branch ( approx. 6 inches in circumference) on our front tree and just left it on the side of our house, they also used our white painted rod iron front entrance handrail as a bench to cut m

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi J.W., thank you for taking the time to share this detailed feedback. We’re very sorry to hear about your experience. What you’ve described is not reflective of the standards we set for ourselves or our subcontractors. At Epic, we take pride in providing reliable, respectful, and high-quality service — and when something falls short of that, it’s of great concern to us. We’d really appreciate the opportunity to speak with you further and make this right. Please reach out to customerservice@epicroofing.ca or by phone 403-366-3770 and ask to speak to our Production Manager directly, so we can better understand the situation, follow up with the crews from your project and work toward a resolution. Thank you again for bringing this to our attention.

• 1 out of 5Joy Bee10 months ago

  I had Epic roofing come do a roof inspection Sept 17/25 for my insurance company they will not send the report to Intact almost two weeks later, they said they are too busy could take up to a month. I’ve had another roof company Top roof …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Joy, we hear your concerns and want to acknowledge your experience. We understand how frustrating it can be to experience delays—especially when you're relying on reports to move forward with an insurance claim. While some delays can happen, we’re actively working on improving our processes to ensure these situations are handled as efficiently as possible. We’re concerned and sincerely shocked to hear about your experience with our customer service team. Providing respectful, professional service is something we take great pride in, and what you’ve described does not reflect how we operate. We take this seriously. If you’d be open to speaking with us directly, we’d appreciate the opportunity to address your concerns. Please give us a call at 403-366-3770 and ask to speak with our Customer Service Supervisor or Sales Manager.

• siding148
• professional crew92
• siding repair70
• hail damage repair50
• eavestrough replacement25
• fascia repair21
• vent installation19
• skylight replacement14
• shingle replacement14
• attic insulation11

14 more of the 461 reviews we hold text for, most recent first. We do not hold every review Google has.

• 4 out of 5Ado Inc5 days ago

  I recently completed a multi‑stage exterior restoration project with Epic Roofing, covering roof vent replacement, plumbing stack extension, siding replacement, and several follow‑up repairs. The project involved multiple trades, insurance …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Gordon Garratt6 days ago

  Very professional . Awesome communication. My house looks amazing.

• 5 out of 5Salim Manjia week ago

  Melvin and his team were very professional and helpfull.

  Reply from the business

  Thank you, Salim. We appreciate you choosing Epic Roofing and are glad to hear Melvin and his team provided professional and helpful service.

• 5 out of 5Wade Robertsona week ago

  Finished the replacing the roof in a 11/2 days. Efficient use of their time worked till 9ish on the first day.

  Reply from the business

  Thank you, Wade. We appreciate you choosing Epic Roofing and are glad our team was able to complete your roof efficiently while maintaining a strong work ethic throughout the project.

• 5 out of 5B&T Connell3 weeks ago

  I would highly recommend 'Epic Roofing and Exteriors' to anyone who needs work done on the outside of their house. The workers are very good at their jobs and work very well together. Even when we did have a slight hiccup, as our porch light was not working after a job had been done, we simply called them and they came and fixed it free of charge. They do very good work and are very efficient and helpful. I would certainly use them again!

  Reply from the business

  Thank you for the great review and recommendation. We’re glad our team was able to keep things moving smoothly and follow through when a small detail needed attention. We appreciate the trust and would be happy to help again whenever you need us.

• 5 out of 5anna schmidt3 weeks ago

  The team at Epic Roofing was great! Claire and her trough crew did an excellent job! The coordination from Cali and Cindy behind the scenes was very clear and organized! The roofers were efficient and made sure to tidy up from the job. Would highly recommend going with Epic for your next exterior project.

  Reply from the business

  Thank you for the thoughtful review and recommendation. We’re glad to hear the whole team made the process feel clear, organized, and well looked after. We’ll be sure to pass your kind words along to Claire, Cali, Cindy, and the crews. It was a pleasure working with you, and we’d be happy to help with any future exterior projects.

• 5 out of 5Jason Cyr3 weeks ago

  This is the second major roof repairs and now siding and deck. Epic Roofing coordinated with all the sub contractors and made sure that the job was done. I am very happy with the work that they have done over the years.,

  Reply from the business

  Jason, thank you for trusting Epic again over the years. We’re grateful to have been part of several important projects on your home and glad to hear you’re happy with the results. It’s always a pleasure working with you, and we’re here anytime you need us.

• 5 out of 5Alan Dixon3 weeks ago

  Epic was great from beginning to end. They worked with our insurance company to make sure everything that needed done was done. Work was done in a timely manner and they were flexible in terms of what we preferred in terms of repairs.

  Reply from the business

  Alan, thank you for the great review. We’re glad our team was able to help keep the process moving and make sure the right work was taken care of. We appreciate you choosing Epic, and we’re here if you need anything else down the road.

• 5 out of 5Jayne Russell3 weeks ago

  This company is amazing. They are so professional and the work was incredible. I would recommend them for any job. Thank you

  Reply from the business

  We’re glad you had such a positive experience with our team and were happy with the work. We’re always here if you need a hand with your home’s exterior in the future.

• 5 out of 5Ravi Valavana month ago

  Epic Roofing and Exteriors did a great job with the insurance repair work on my home after hail damage. They replaced the damaged areas with Hardie/vinyl siding, completed the work on time, and the finished result looks very good. The …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Ravi, thank you for the great review. We’re glad you were happy with the final result and had a positive experience with our team throughout the process. We truly appreciate your support and would be happy to help again in the future.

• 5 out of 5Gordon & Janice LumleyEdited a month ago

  Wonderful, polite and hard working crew! Great clean up when job was completed. Highly recommend Epic Roofing.

  Reply from the business

  Hi Gordon and Janice, thank you for the kind review and recommendation. We’re so pleased to hear our team made a strong impression, and we truly appreciate your support. We’d be happy to help again in the future.

• 5 out of 5Sharon Ca month ago

  Excellent company to do business with! EPIC is very organized, efficient and guided me seamlessly through this process of hail damage repair. Every member of EPIC that I had dealt with showed a high level of professionalism and their joy to work with EPIC also showed through. Great job everyone and please keep up the excellent work!!

  Reply from the business

  Sharon, thank you for taking the time to share this. We’re happy to hear the process felt clear and well-managed, and we appreciate your kind words about our team. It was a pleasure working with you. Please don’t hesitate to reach out if there’s anything else we can help with in the future.

• 4 out of 5Doris Chedaa month ago

  Thank you Epic Roofing for repairing my broken vent. I'm pleased with the job that was professionally done

  Reply from the business

  Thank you for the kind review. We’re glad we could take care of the repair for you and that you were happy with the finished work.

• 5 out of 5Steve Johnsona month ago

  Epic did a good job. They communicated well and their staff was experienced and punctual. I would not hesitate to recommend them.

  Reply from the business

  Steve, thank you for taking the time to share your review. We’re glad to hear our team delivered a solid experience and appreciate your recommendation.

A new roof is a big investment, but it doesn't always have to happen all at once. If your roof has reached the end of its lifespan, flexible financing can help spread out the cost while protecting your home now instead of waiting another season.Aug 4, 2026Learn more

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