Custom Contracting Roofing & Eavestrough Repair Kitchener

The only one or two-star review we hold for Custom Contracting Roofing & Eavestrough Repair Kitchener.

• 1 out of 5Tom Mason3 years ago

  Had some gutters installed in September, and things seemed ok. However in December we started noticing water leaking in behind a part of the gutter system. It has been like pulling teeth trying to get this resolved. A tech came out and 'patched' the issue once back in Dec, but it's no better. The client manager is mostly unresponsive, and it takes way too much effort to get anything scheduled. I acknowledge there have been a few weeks of too much snow and ice to do anything, but that has been bookended by lots of mild weather over the last 2+ months. I feel I've been overly patient here, and I now have a light fixture full of water and a nice steady drip off the soffit. So, in short, if you want water to run away from your house, you should probably consider another vendor. ** Regarding the reply: The ice damming is a problem, yes, but I have been trying to get you people to understand that these issues started long before any ice build up, and now again since the ice has melted. I have submitted photos, FROM BEFORE THE ICE FORMED (Jan 17, sent to 'Adam'. Additional photos sent again Jan 29 to the general inbox - pictures 2 and 3 are from the same day I sent to Adam previously) during this mild winter.

  Reply from the business

  We're sorry to hear that you have been experiencing water leakage issues with your gutter system. We understand that this has been a frustrating experience for you, and we apologize for any inconvenience it may have caused. After assessing your situation, our technicians have determined that the issue you're experiencing is due to ice damming on your flat roof. We have advised you to install a heating cable to fix the problem, as it has nothing to do with the eavestrough we installed for you. We understand that it may seem like we have not been responsive enough, but please understand that the weather has been challenging for us to address the issue. We have done our best to stay in touch with you and resolve the problem as soon as possible. We appreciate your patience during this process, and we want to assure you that we are committed to finding a solution for your water leakage issues. Please don't hesitate to contact us if you have any further concerns or questions.

• eavestrough installation5
• workmanship4
• timely completion3
• professional crew3
• soffit installation2
• detail oriented2
• reasonable cost2
• polite staff2
• leaking2
• efficiency2

14 more of the 15 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Justin Glover3 months ago

  My family and I moved into a new home in August of 2025, and since then the team at am exteriors have been absolute lifesavers. They've helped us with not one but two emergency roof repairs. They responded very quickly, often being able to send someone out the same day, and the crews were always very professional and easy to work with. I can't recommend them enough.

  Reply from the business

  Justin, thank you so much for the kind words and for trusting AM Exteriors with your roof repairs. We're thrilled we could respond quickly and make the process easy for you and your family. Your recommendation means a lot to our whole team. If you ever need anything else, please give us a call.

• 5 out of 5Terri C11 months ago

  The company and the staff are great to deal with and do an amazing job!

  Reply from the business

  Thank you, Terri C! We appreciate your kind words about our team and services. It's our pleasure to provide quality work and excellent customer service. We look forward to serving you again!

• 5 out of 5Parilkumar Gangania year ago

  Custom Contracting recently completed our roofing and eavestrough repairs, and the entire process was seamless and professional. From the start, they clearly explained our options, gave us a fair written quote, and never pressured us into a …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your outstanding review, Parilkumar. We're thrilled to hear about your positive experience with our team. Your satisfaction is our priority, and we appreciate your recommendation!

• 5 out of 5Linda Majstorovica year ago

  Custom Contracting was an absolute pleasure to deal with for the eavestroph installation at my house, start to finish, their communication was impeccable, and the workmanship is something they should be extremely proud of. They were detail oriented on the project, extremely honest and friendly, and the cost was very reasonable. I would highly recommend the company because of both their professionalism, and quality of work!

  Reply from the business

  Thank you for your wonderful review, Linda! We're thrilled to hear about your positive experience with our team during the eavestrough installation. Your kind words about our communication and workmanship mean a lot to us. We truly appreciate your recommendation and look forward to working with you again in the future!

• 5 out of 5Natalie Leitzmann3 years ago

  Custom Contracting went above and beyond in customer service. My initial consult with Nevon was far superior to the previous consult I had had with another company. They were highly reliable, easy to get ahold of and went beyond the scope …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your kind words! We are thrilled to hear that you had such a positive experience with us. Our team takes pride in providing excellent customer service and we are delighted to hear that our efforts have been recognized. We are so thankful for your recommendation and we look forward to providing you with our services in the future.

• 5 out of 5Thomas Yuill3 years ago

  I can't recommend Custom Contracting enough for your roofing and eavestrough work. We have a century old home that we purchased a few years ago in need of new gutters. We'd put it off long enough and this was the year we were going to get …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for your kind words and detailed review! We are so pleased to hear that you were satisfied with the work that we did on your century old home. We understand that there may be unique challenges with older homes, so we are grateful for your patience in allowing us to complete the job. We appreciate your trust in us to not only complete the job, but also point out some potential issues that may have been overlooked by the previous owners. We are so proud to have been able to give your old home a much needed facelift. It is always our goal to make sure that our customers are satisfied with the work we do. We hope to have the opportunity to work with you again in the future. Thank you for your business!

• 5 out of 5Alexander Hauschildt3 years ago

  I cannot recommend Custom Contracting highly enough! From Neven explaining our options without making us feel pressured, to Jay and Matt who installed everything beautifully while making us feel like they cared about our home as much as we do. We will absolutely work with them again on anything needed in the future.

  Reply from the business

  Thank you for the kind words! We are glad to hear that Neven, Jay, and Matt made you feel comfortable and that everything was installed beautifully. We take pride in our quality of work and our customer service. We look forward to working with you again in the future.

• 5 out of 5James Farmer3 years ago

  The job CC completed for me was absolutely perfect. I am very happy with my new Eavestrough

  Reply from the business

  Thanks James Farmer for the review .

• 5 out of 5Gabrielle Pereira4 years ago

  Darren and his crew are very professional. They even worked through some light rain and stayed back longer hours to complete the re-roof on time. End result is so much better than our old house ever was.

  Reply from the business

  Thanks Gabrielle Pereira for the review .

• 5 out of 5Kathleen Drury4 years ago

  Thank you so much to Brand and the team at Custom Contracting for the great job completed for my elderly mother. I would highly recommend their services and this company. Professional, efficient, quality workmanship with good old fashioned honest friendly service. Our Eavestrough Looks Great .

  Reply from the business

  Thanks Kathleen Drury for the review .

• 5 out of 5Shawn Evans4 years ago

  Really happy with the new roof. The guys always go the extra yard. They are very polite, trustworthy, and accommodating. Great price too. Love it.

  Reply from the business

  Thanks Shawn Evans for the review .

• 5 out of 5Kellie Allen4 years ago

  Thank you for completing several important jobs in such a short amount of time. I appreciate how efficient the team is. I highly recommend CC.

  Reply from the business

  Thanks Kellie Allen for the review .

• 5 out of 5Dona Jean4 years ago

  Did a great job on my roof. They had a large professional crew and got my roof done in two days. Very pleased to leave this review for them and will definitely only use them, or recommend them, again in the future.

  Reply from the business

  Thanks Dona Jean for the review .

• 5 out of 5Scott Mcnigel4 years ago

  Great company! Showed up on time and completed work as promised. Big Thanks to the scheduling department for keeping me updated.

  Reply from the business

  Thanks Scott Mcnigel for the review .

Living near the Grand River means keeping a close eye on your home's exterior integrity. At Custom Contracting, we specialize in attic insulation installation to regulate internal temperatures and professional water damage repair to address vulnerabilities. Our team provides dedicated service across the Kitchener area, ensuring your roof and siding remain in peak condition. Request a free consultation today.2 days agoLearn more

• Licensed

  “…and surrounding Ontario communities Licensed & Insured Fully insured with WSIB…”

• Insured

  “…Ontario communities Licensed & Insured Fully insured with WSIB coverage on…”

• Bonded

  “…Insurance WSIB Coverage for All Workers Bonded Contractor Protection Payment…”

• Warranty offered

  “…Owen Sound Gallery More About Us Warranty Awards & Recognition Finance It…”

• States a founding year

  “…that Matter 2,200+ Kitchener projects since 2011 Average emergency response: 39…”

• Financing available

  “…+ What financing options are available for Kitchener roofing?…”

• 24/7 emergency call-out

  “…Warranty Workmanship Guaranteed 24/7 Emergency Rapid Response Teams 0%…”

• Mentions the BBB

  “…Owens Corning Preferred Contractor A+ BBB Accredited 3,200+ Kitchener Roofs Installed 156…”

Their site also states: states years in business, free estimates.