Crown Exteriors LLC

8 of the 19 one and two-star reviews we hold, most recent first.

• 1 out of 5Helen Al-Jureidini3 weeks ago

  It is concerning when professionals do not take responsibility for their actions or take pride in their work. Unfortunately, this reflects the level of maturity and professionalism I experienced with Crown Exteriors. …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Steven FoleyEdited 2 months ago

  Hands down the worst experience I've ever had with a company. My home was damaged by a hail storm in March of 2025 and I am STILL working with them to repair mistakes they made when replacing my vinyl siding. First, they replaced my roof in the summer of 2025. They dropped multiple nails and shingles into my pool and the surrounding pool patio, got roofing tar all over the existing siding, pool cabinets, pool patio concrete and hot tub cover/walls, and damaged the soffit over the garage. I had to hire a pool company to vacuum the pool and I had to run my own magnetic nail catcher through the yard and still pulled up handfuls of nails even after they "cleaned up." It took me months and months to get them to replace the damaged soffit. The vinyl siding was replaced a few months ago and I am still waiting for them to fix a number of things that have been pointed out three times now; crooked and bulging pieces of siding, rough cut and crooked edges, cracked window trim, cracked electrical outlet and they left multiple pieces of vinyl siding and nails all over my back patio where people and pets walk. Furthermore, they removed the electrical box supplying power to the hot tub to replace the siding in that area and did not properly reinstall the circuit breaker, leaving the hot tub unpowered in the middle of winter, putting the hot tub plumbing at risk of freezing and cracking......TWICE NOW. The electrical box was reinstalled crooked with no hardware to mount it to the siding either. The project manager disappears for weeks and months and only provides updates when I ask about them. I have had to use two days of paid vacation to stay home and point out there mistakes, only to have to call them back multiple times to fix things they just ignore. See the attached photos for evidence of their work. Steer clear of these guys, they hire the worst crews that are going to speed through the job and then leave you hanging when you need it fixed. **UPDATE** After posting a

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Curtis ScallyEdited 7 months ago

  Took two years to complete, I had to talk to insurance in order to fight for a full replacement. The lack of communication with with both insurance and myself was nearly non existent. Once work was complete other part of the soffits were damaged. They did come out and power wash but didn’t remove all the damage. I won’t use again. The fact that you respond to reviews on here that all can see within hours, but when it’s contacting the company directly there is no response speaks loudly, good luck with your business…

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations. Insurance-related projects can unfortunately take longer than anticipated due to factors outside of our direct control, but we understand how frustrating that can be and acknowledge that communication should always remain clear throughout the process. Regarding the soffit concerns, our team did return to address the issue, and we regret that the resolution did not fully meet your expectations. We appreciate your feedback, as it helps us improve our communication and follow-up processes moving forward.

• 1 out of 5Z Hafez8 months ago

  I had the unfortunate experience dealing with Crown Exteriors who was hired by the buyer of my home to repair hail damage as part of the sale agreement. I did not choose this company, nor would I have, particularly after dealing with Keith Stratman. After the roof was completed, a minor insurance reconciliation issue of about $223 came up. Rather than cooperating with the insurer by sending a simple notification or explanation, or even helping resolve the situation, Keith refused to engage in any way and took an unnecessarily aggressive and dismissive approach. To resolve the matter, I chose to absorb the difference. This good-faith business interaction turned into an unprofessional nightmare. The lack of communication, unprofessionalism and unwillingness to work collaboratively left a very negative impression. I would not recommend this company, and if you do find yourself needing to work with them, I would strongly advise avoiding Keith Stratman.

• 1 out of 5netvector10 months ago

  This company does not stand behind their work — only a 2-year warranty on workmanship! And I’m extremely frustrated with their lack of integrity. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Good Afternoon, please contact our office at 314.443.5170 and provide your contact information and leave a message for Justin (owner) and he will reach out to provide a resolution.

• 1 out of 5J thanks it was what i needed know WEdited 10 months ago

  They wanted to charge me 300.00 to come out and estimate some gutter work and not put the 300.00 towards the final bill....CAN WE SAY RIPOFF.This not a false review ask the woman that answers the phone.zshe said it wasn't worth their time and it would cost 300.00...If you look i have reviewed hundreds of businesses.

  Reply from the business

  This is a false review. We 1000% percent DO NOT charge for estimates. We provide free estimates 100% of the time. If you need assistance please reach out to Heather directly at 314-443-5170. Thank you.

• 2 out of 5Mark VanZeyl11 months ago

  Was less than impressed. I had a connection to them and thought they'd be thorough from start to finish but alas they did so so work. One sub fell thru the roof into a bedroom. I felt the flashing around the chimney wasn't up to snuff and they send some guy "who's been doing roofs for 30 years" and he said there wasn't anything wrong with the finished product. Brought another roofer out to inspected and he had to improve the chimney flashing. He had also found a soft spot in the roof and we had instructed Crown that IF ANY boards were soft or even a close call we'd have paid for the replacement....didn't happen. When it's your roof, have high expectations for the contractor you choose. Just don't expect it here.

• 1 out of 5valisa fort11 months ago

  This company sucks don’t do business with this company!!! I had to learn the hard way! And I will continue to leave bad reviews until my problem is solved!! Take responsibility for your bad communications and killing my grass!

  Reply from the business

  Hello. Unfortunately we do not have a file in our system with this name. Please contact our office directly at 314-443-5170 so we can promptly resolve this matter. However, we think you need to reach out to the Crown Roofing in IL and not MO. Thank you.

• roof replacement46
• insurance claims22
• storm damage repair19
• gutter replacement12
• leak repair12
• siding replacement8
• efficient crew8
• responsive staff7
• timely completion7
• quick installation2

14 more of the 247 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Jamie Hemeyer4 days ago

  Brandon is very knowledgeable and very easy to work with.

• 5 out of 5Erin Young4 days ago

  Brandon does excellent work. Professional. Timely. Thorough.

• 5 out of 5Jose Valadez4 days ago

  Thank you for your service and for nice work I really do love it thanks again Draw

• 5 out of 5Matt Hemmer4 days ago

  Brandon came over and listened to my problems and fixed them in a timely fashion! Have not had any problems since!! Thank you Brandon!!

• 5 out of 5Mary Kernan5 days ago

  I am very happy with my experience with Crowne Exteriors and particularly with Drew Krueger. His attention to detail and willingness to go to the extra mile were a welcome change to my dealings with previous contractors. I needed other work done as well (soffit and facia), so the one stop shopping was an added convenience. I have been a real estate investor for the past 33 years so I have lots of experience. The inescapable truth is that any job this large will have hiccups, but the thing that distinguished Drew was the prompt, thorough and completely professional way he followed up and rectified it. They stand behind their work and don’t quit until you’re satisfied.

• 5 out of 5Doug Foelsch6 days ago

  Can’t see enough about Crown exteriors and Drew!! We had a full roof replacement and the professionalism was outstanding. We had some very nice landscaping. We just installed in a pool in the backyard and they couldn’t have done a better …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5john heinkel6 days ago

  Drew is an experienced agent and roofer. If it wasn't for him, I wouldn't have gotten my roof paid for by insurance company..Call Drew for your roof and you wont be sorry.. I love my new roof !!!@

• 5 out of 5Ernest Yates6 days ago

  Very Professional. All the work was great

• 5 out of 5Cherie Griffitha week ago

  Crown Exteriors provided amazing service, and the quality of their work was outstanding! They have done several roofs for members of my family, and everyone has been extremely satisfied with the results. They made the entire process easy, …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Claudia Paigea week ago

  Austin came out and gave us a fair assessment of our roof damages. He had a quote to us promptly after meeting and they did a great job getting our roof on within a timely manner. Would 100% recommend crown exteriors and ask for Austin as your project manager!!

• 5 out of 5Ryan Penroda week ago

  Kirk and Austin and their team refreshed our siding after also doing in our roof in 2024. Professional, and courteous along with the quality of their work are the reason Crown is the best in the business! 10/10 would recommend to anyone!

• 5 out of 5Marcus Patea week ago

  Was a great experience working with Brandon

• 5 out of 5Scott Russella week ago

  Crown Exteriors is a great company, very professional and prompt , Brandon who came out to do the repairs was phenomenal. Had a guy come out 3 times from another company to fix a leak over an 2 year period and never accomplished it. Brandon found the leak first try and was finally fixed properly. Will for sure use again in the future!

• 5 out of 5Olivia Boppa week ago

  Crown Exteriors was helpful and attentive from start to finish. The project manager Joe Duffy was very knowledgeable and had great communicationthroughout the process. I'd recommend him and Crown to anyone!

• Licensed

  “…Work With Your Insurance Company Fully licensed and insured Superior materials with…”

• Insured

  “…Insurance Company Fully licensed and insured Superior materials with industry…”

• Warranty offered

  “…Crown Exteriors LLC Provides a 2-Year Warranty On All Roofs All roofs come with the…”

• Free estimates

  “…managers will come out to do a free inspection of your roof. We will take photos of…”