Archway Contractors

All 7 of the one and two-star reviews we hold for Archway Contractors, most recent first.

• 1 out of 5JD Williams4 months ago

  no one speaks english,the jobsite is left filthy nightly,they install unprimed wood on fascia and do not paint or wrap it and when you try to work with them someone shows up for 5 minutes who speaks english to blow a bunch of smoke and then leave again,they lack any job management skills whatsoever ,RUN!

• 1 out of 5Nermin Okanovica year ago

  Roof leak after they installed new roof. I called them multiple times and they are not willing to fix leak next to my fireplace. I called other roofing company and they sugessted fix around chimney flashing …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Nermin, We understand your concern, and we have addressed it and determined that the leak is not roof related. It has been pointed out to you that the leak is coming from your chimney chase cover, we have given you a contact to a company that specialize in chimney work, we have even contacted them directly for for them to come out and give you pricing for the replacement chimney chase cover and you refused. We have done our due diligence to assist you in every way possible.

• 1 out of 5Samantha Ellisa year ago

  The install crew was AMAZING when they showed up ..everything else leaves a LOT to be desired. Lack of communication and customers service was shocking! The install of the roof went smoothly the rest on the other hand not so smooth. Had no communication of when siding was being delivered until it was being delivered on my property. Scheduler Kristen never reached out to let me know when siding install would be and when I called was told it would happen the next day. Rearranged my schedule to accommodate and then no one showed up. At this point I asked Kristen if i should just pay for the siding and find someone else to install. Next day 2 men where dropped off and started removing the siding at 9pm they were still there and had to reach out to the office about their crew being at my house, 45 min later someone finally showed up to pick them up. Next day crew back working on my house and the project coordinator/manager showed up. He was talking to me about my house and then started asking me about my horses to which he then said "No wonder you look so good!" at this point I let Kristen know I needed to speak with someone about the issues. I then received a 25.00 curtsey credit, at this point Victoria the office manager took over communication and advised she was sending Mike out to check on things on Monday. At this point it was a little to late and I asked for a itemized bill and told them to finish the siding install and leave my property. I cannot in good conscience recommend this company. Their website say they are Extraordinary not Ordinary...I have to agree with this as their customer service is extraordinarily bad!

  Reply from the business

  Thank you for leaving a review. Fortunately we were able to speak on the phone to go through more detail and get to the bottom of things together. There are times mistakes happen and this is one of them. On behalf of our entire team we are truly sorry for the service that you have experienced. We will use this as a learning experience to avoid these types of concerns in the future.

• 1 out of 5Twanna St JohnEdited a year ago

  My job started in July. Joe started out really professional. After the job was done on my roof I began calling to see why the debris was still in the yard. I wanted to know why the shingles were lifting up. I called, text and emailed Joe and Theresa with no response. Finally I spoke with Sam which was very arrogant. I asked Sam the same questions I asked Joe and Theresa. I discussed the wrong doings on my roof as well as the things that were not completed.. I informed him I had another company re-inspect. Sam asked what was wrong because he was told everything was correct. I said I'll just call my insurance. He rudely said they dont care. I said oh but I do, I just want the job done plus I still owe a balance(oh they didnt know that). Sam sent someone to do part of the job and said I will be credited for the others. Funny right. Well fast forward to last week. Joe text asking what my schedule looks like so that he can pick up the remaining balance. My response I don't know what my schedule looks like, I'll pay when I pay, I told him how unprofessional he was and that he is now responding because of a balance. I would NEVER use this company again nor refer them to anyone Archway Contractors is trash

  Reply from the business

  Twanna, I’m sorry to hear you feel this way, but I really appreciate your honesty. Please know that we’ve put in a lot of work to try to fix the situation.

• 1 out of 5james kelly4 years ago

  Had a couple leaks get a new roof all of a sudden I have worse leaks then I did before around my chimney they said it was the chase cover had a new one put on next rain still a big leak call them back out the supervisor showed up so I came …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Brian Hubbard4 years ago

  Worked with this company to assess my roofing needs. Then I worked with three other companies to have them do the same process. In order to have a choice of contractor's. I explained to each one of them what my process was and I was making no commitment until after I’ve reviewed everybody’s proposal and got to meet some of their team. I chose a different company based on how I feel about the representative, their reviews and friends recommendations and the being a local company. All the pricing and what they offered was the same as the others I met with. It was a Tough choice. I received a very rude message back from Archway After I contacted them and told them I went with a different company. Very unprofessional response. They did no more than any other contractor I considered, they were just the first. I am glad I made the choice I did I would not work with unprofessional people like this. Pasted below is the response I received via text message. Hey Brian! No problem. Thank you for allowing us to do all the work and getting you approved with your insurance. Then going with someone else. Have a blessed day!

• 1 out of 5Scott Hansen6 years ago

  While both my neighbors proofs were being done my son's car, which was sitting on the street for two days got hit by one of their trucks and we've been waiting a month for them to take responsibility for what they did. In the past week they won't even answer our calls. Don't use these people.

  Reply from the business

  As you know this is under investigation. In our finding thus far every vehicle has been inspected and they have no damage that would be consistent with the damage seen on your son's car. I informed you that once the investigation is complete we will rectify this situation with you. I am sorry that you feel this way. We will do what we can to speed this process up.

• insurance claim assistance21
• insurance company approval16
• siding15
• kind staff11
• storm damage repair10
• thorough inspection5
• gutter upgrade4
• no pressure sales3
• explanation of process2
• damage assessment2

14 more of the 189 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Alfred Dodson4 hours ago

  Shawn has been professional through the whole process. Estimates are delivered quickly and work on the project, per insurance claim, is underway. A great experience!

• 5 out of 5Doris Redmon5 hours ago

  Kamerin was very professional and made sure I understand what work will be done.

• 5 out of 5John Laughlin4 days ago

  It’s been a great experience working with Kam and the team at Archway. Everyone I’ve dealt with has been polite and professional. Would definitely recommend them for any roofing repairs.

• 5 out of 5Suzanne Rossa week ago

  Very respectful and professional. Even filled in two holes that were found on the roof from hail so we wouldn’t have a leak while waiting on insurance. Also came back to meet with the insurance adjuster.

• 5 out of 5Trash Goddessa week ago

  Kamerin was amazing and very respectful!

• 5 out of 5Pam Nordmana week ago

  David was on time and did a great job on finding an area that was missed when I had my roof replaced 5 years ago. Very professional!

• 5 out of 5Tammy Breeding2 weeks ago

  Everybody did a great job. No issues. Your crew was awesome! They are hard workers. Couldn't have asked for better service. We thank you for dealing with our insurance company, to ensure that everything was taken care of.

• 5 out of 5Bob Miller2 weeks ago

  Eddie was great to work with. He was very professional. The information he provided was detailed and helpful. Would recommend them to others.

• 5 out of 5Jay Johnson3 weeks ago

  I knew I needed a new roof when I moved in 2 years ago, so it was fate Archway was doing free roof inspections in my neighborhood. Allyson was on my roof taking pictures within 15 minutes of knocking on my door and did an great job explaining what the process can look like, including the insurance aspect of it. After that, Kamerin walked me through the pricing, labor and paperwork. It was such a smooth process and both were excellent with the presentation! And my roof looks great! Even received an Amazon gift card for a neighbor referral! Highly recommend this company! 👌🏿

• 5 out of 5Matt Short3 weeks ago

  Very professional inspection and review of the findings for my new roof.

• 5 out of 5Kevin Boyer3 weeks ago

  Kenny came by to do a roof inspection this morning and it was a great experience! He was thorough and explained his findings clearly, prioritizing educating me over simply making a sale. All of my questions were answered expertly and in a way that was understandable to someone not familiar with roofing. Highly recommended!

• 5 out of 5Jeff Marsek3 weeks ago

  Shaun was very professional and courteous.

• 5 out of 5Scott Hannigan3 weeks ago

  Eddie was Great and thorough . Told me exactly what was going to happen and how it worked!

• 5 out of 5Dan Schwermera month ago

  Archway Contractors have been great to partner up with working through the insurance claim process for storm damage to our house. Big thanks to Kamerin for his assistance and persistence.

  Reply from the business

  We're glad Kamerin could provide efficient assistance and a positive experience with your storm damage claim.