Central Arkansas Roofing

The only one or two-star review we hold for Central Arkansas Roofing.

• 1 out of 5T. P.3 years ago

  Central Arkansas Roofing (CAR) installed a new roof on my home in 2016. CAR left trash in my attic. Noticed a few leaks that CAR came out to remedy in February of 2017 by installing flashing they had forgot. By August of 2017, noticed some mold/rot and CAR came out yet again, to install even more flashing they had forgot to install. While at my home, the CAR employee informed me the crew CAR had working on my house had been fired as means to make me feel better. Fast forward to the end of July 2022, flashing looks rough around my chimney and the nearby roof supports have dry rot, and undercut rolled roofing. I call CAR to check on any sort of warranty/guarantee and CAR asks me to send them pictures of the damage via post mail, but then we agree on email. I hear nothing from CAR for 10 days. I call CAR on Friday and was told the residential rep, Rob, is out of office and will call Monday. There's no call back. Tuesday I call back and then was told Rob is on vacation. It's August now, Rob finally calls and says he looked at the photos and will have someone out towards the end of the month and they'll fix the sealing/flashing around the chimney. Mid August I discover the area in question is also leaking (hence the dry rot), reach out to CAR with pictures and to discuss the leak. No urgency from CAR, CAR is "planning on getting out there". End of August Rob and another CAR employee come out to my house, didn't see any of the damage to my attic supports and decking as they barely set foot in the attic, made some recommendations on getting my chimney looked at, and absolved themselves of any poor workmanship/poor flashing practices. I took care of their recommendations regarding the chimney and I still have a leak in the attic. September of 2022, I call CAR and speak to Rob, tell him about how I still have a leak and all signs are pointing to the flashing. Rob wants me to put a tarp around my chimney and leave the flashing exposed to see if it leaks, which I've already

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  The media is an excellent resource for gathering information. However, often not all information is accurate. To clarify or add to Mr. Davis’ review, I am responding: 1. Central Arkansas Roofing Services did reroof Mr. Davis’ home in August of 2016. The roof included a manufacturer’s warranty for material and a 2-year labor warranty. (Labor warranty to expire August 2018) 2. Central Arkansas Roofing Services did respond to an issue in August 2017. (With-in labor warranty) At that time, a repair team was sent to Mr. Davis’ home. 3. After the repair man or team was sent to Mr. Davis’ home in August 2017, to our knowledge Mr. Davis or anyone representing Mr. Davis didn’t contact our office until July 2022. Mr. Davis even stated that when we arrived. 4. Central Arkansas Roofing Services responded to Mr. Davis’ call to review what he thought might be a labor warranty issue. Just short of 4 years out of warranty. Six years after the roof was installed and almost five years after Mr. Davis’ last contact with Central Arkansas Roofing Services. Central Arkansas Roofing Services installs hundreds of roofs in a year, with well over 50% of our calls being referrals and repeat customers. Customer satisfaction is highly prioritized; we respond to all warranty calls or issues, in or out of warranty. We value our customers and our reputation.

• communication4
• hail damage repair3
• insurance process3
• easy to work with3
• clean site2
• leak2
• tarp2
• dependable2
• attic2
• home2

14 more of the 18 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Chuck Hestera month ago

  I have been extremely satisfied with Jim at Central Arkansas Roofing on two separate occasions. He has always been prompt, honest, and professional. What impressed me most is that he won't try to sell you a new roof if you don't actually …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for the honest review of our guy Jim. We are so pleased to hear that you are pleased with not only the work that was done for you but also that our staff was profession honest and good at what they do. Please let us know if there is anything else that we can be of service to you in the future and thank you again for leaving a review for all of our future customers to see. - Michelle with Central Arkansas Roofing

• 5 out of 5Thompson Driving2 months ago

  So we had a tree that came into the house from the roof and unfortunately went through the ceiling sheet rock, broken beams, broken roof joist and rafters, a lot of destruction. Troy and his team came in and decluttered, evaluated and …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for the wonderful review you left for us and we are glad that our guys were able to get the work done that you were needing. Please let us know if there is anything else that we can be of service to you in the future. Thank you again from all of us at Central Arkansas Roofing.

• 5 out of 5Isbell #12 months ago

  The fine people at this business are hands down the coolest, professional and thoughtful individuals we have ever meet. We had a new roof put on, sold our home and inspection. Well we called and they came out to do their own inspection to …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Central Arkansas Roofing thanks you so much for the good review but also for choosing us to help with all of your roofing needs. If there is anything we can help you with in the future please reach out to us. We are glad to be of service to you

• 5 out of 5Reid Sheltona year ago

  In Jim We Trust! We had about 4-5 trees come down during the storms in late March 2025. And of …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for sharing your experience with us! We are thrilled to hear that Jim and our team were able to provide you with exceptional service during a challenging time. We appreciate your kind words and are here for all your roofing needs in the future. Take care!

• 5 out of 5Tom Andersona year ago

  Prompt, easy to work with. Outstanding job.

  Reply from the business

  Thank you for the 5-star review! We are thrilled to hear that you found our service prompt and easy to work with. We appreciate your kind words and look forward to serving you again in the future.

• 5 out of 5Loyd Dobbinsa year ago

  Excellent job

  Reply from the business

  Thank you for the 5-star review! We are thrilled to hear that you had an excellent experience with us. If you have any suggestions on how we can make it even better, please feel free to share.

• 5 out of 5David Gardner2 years ago

  Jim at Central AR roofing is extremely nice, helpful and knowledgeable. On two separate occasions had two different issues arise from what another contractor did wrong previously which caused a serious roof leak and extremely poor …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for recommending us! We are delighted to hear that you had a positive experience with Jim and our team. We appreciate your trust and look forward to helping you with any future roofing needs. Don't hesitate to reach out if you need anything else!

• 5 out of 5A2003W2 years ago

  Friendly, professional and fast. We had a great experience with this roofing company. We had significant storm damage to our roof and needed help ASAP. The staff at Central Arkansas Roofing were very knowledgeable and understood the importance of replacing our roof in a timely manner. The crew came out replaced our roof and cleaned up their work area after finishing the job. We highly recommend this company for your roofing needs.

  Reply from the business

  Thank you for the glowing review! We're delighted to hear that you had a positive experience with our team. Ensuring prompt and quality service is our priority. We appreciate your recommendation and look forward to assisting you with any future roofing needs.

• 5 out of 5Haddassah Crowder2 years ago

  Central Arkansas Roofing did a great job!!!

  Reply from the business

  Thank you for your kind words! We're thrilled to hear that you're happy with our work. If you ever need anything in the future, don't hesitate to reach out. We appreciate your feedback!

• 5 out of 5Rachel Palmer2 years ago

  10/10 recommend Central Arkansas Roofing. They were so easy to work with, had great communication, scheduled the roof job so quickly after insurance came through, and did a great job on our roof. We love our new roof!

  Reply from the business

  Thank you for the 5-star review! We are thrilled to hear that you had a positive experience with Central Arkansas Roofing. We take pride in our communication and efficiency. Enjoy your new roof, and feel free to reach out if you need anything in the future!

• 5 out of 5Michael Babb2 years ago

  Absolutely the best in town! Very professional, knowledgeable, kind, and fast! There are no other roofers I'd trust more than these guys! Thank you for always taking care of me.

  Reply from the business

  Thank you so much for your kind words! We take great pride in our professionalism and speed. It's always a pleasure to work with you and we appreciate your trust in us. Let us know if you ever need anything else!

• 5 out of 5Kenny Long3 years ago

  Troy and his team went through great lengths to make sure I was taken care of when it came time to fix the hail damage to my roof. The storm destroyed my entire roof and his team not only fixed it better than it was done during the original …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for sharing your positive experience! We're delighted to hear that you're happy with the work our team did on your roof. We appreciate your kind words and look forward to assisting you with any future projects. Your recommendation means a lot to us!

• 3 out of 5Dee ElkinsEdited 5 years ago

  This was 9 months ago. I don't remember. This could be the company that the guy called and said he could go by the house and look at the damage and I didn't need to be there. Obviously I didn't go with them, for price reasons or no communication. AND the reason I'm trying to update or remove my review is because I'm being pestered by some guy from the company to do so. That's irritating me more. If I could take this off I would, but I can't figure out how to get it off of your "perfect" 5 star rating. Now I have taken 30 minutes out of my time at work to work on this. Please leave me alone.

• 5 out of 5Robert Evans5 years ago

  Can’t thank Troy Vaughn enough for his prompt professionalism from start to finish on our roof replacement. The ease of the process with insurance to installation and cleanup was unbelievable. Extremely pleased with the quality and the pride his crew took in their work. Give them a call you won’t regret it.

• Licensed

  “…We help with Insurance Claims Fully Licensed, Bonded and Insured Over 34 years in…”

• Insured

  “…Claims Fully Licensed, Bonded and Insured Over 34 years in business Check Our…”

• Bonded

  “…with Insurance Claims Fully Licensed, Bonded and Insured Over 34 years in business…”

• States years in business

  “…sponsored the Arkansas Travelers for more than 10 years, supporting a hometown team and a…”

• States a founding year

  “…Get Free Estimate Locally Owned - Since 1995 Arkansas' Most Trusted Roofing…”

• Free estimates

  “…Arkansas Skip to content Financing Get Free Estimate Locally Owned - Since 1995 Arkansas'…”

• Financing available

  “…Gutter and Gutter Helmet Solutions Financing Options Through Third-party Lenders Roof…”