Rock City Roofing Inc

All 4 of the one and two-star reviews we hold for Rock City Roofing Inc, most recent first.

• 2 out of 5Tom LatugaEdited a year ago

  Update 8/16/25 - Change to 2 Star Review I'm insulted by Matt's comment stating that the invoice was updated immediately, …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Tom, thank you for the kind words about William and the roof itself. I would like to personally thank you even more for taking the time to leave your feedback. We’re grateful for every review, whether everything goes perfectly or we miss the mark somewhere. Your honest feedback helps us improve, and we genuinely value it. I’m glad the workmanship met your expectations. Our crew takes a lot of pride in what they do. Where we dropped the ball was making the billing timeline crystal clear. For context, we prepare an initial invoice based on our estimate before work starts, then adjust it after the job is complete to include any framing or decking repairs. About a week after completion, we sent the updated invoice reflecting the additional work. In many cases, these types of repairs are covered by insurance, so we billed them to the insurance side first, hoping to reduce your out-of-pocket costs. We followed up several times by mail, email, and text, but we clearly failed to connect in a way that worked for you, and that’s on us. I’d like to walk you through the paperwork and make this right. I’ll be reaching out directly, or you’re always welcome to call me at the office. For anyone reading this: When unexpected repairs pop up, our first move is to see if the cost would be covered by insurance. Our goal is to minimize costs for the homeowner and keep you informed every step of the way. We’re tightening up our communication to make sure situations like this don’t happen again. - Matt, CEO Rock City Roofing

• 2 out of 5Sarah BenevidesEdited a year ago

  My roof is fine, but financially I'm pretty screwed. Rock City roofing will work with your insurance to make a claim to get at least …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5amber lowea year ago

  (a) Regarding scope of work and communication: When I initially discussed my project with your project manager, I specifically stated that I did not want to coordinate with multiple contractors to complete the work outlined in my estimate. I was assured by YOUR representative that your company could and would handle all aspects of the project outlined on the estimate, eliminating the need for me to seek out additional contractors. This assurance played a key role in my decision to move forward with your company. This directly contradicts their claim that replacing my fascia was not part of our original agreement and confirms that it was well within your scope of work. (b) Authorization to handle insurance and mortgage claims: The contract I signed with Rock City explicitly grants your company authorization to contact the insurance and mortgage companies on my behalf, supplying any necessary documentation or correspondence to facilitate payment. This provision was clearly outlined in the attached agreement, and it is my understanding that fulfilling these obligations is part of the service your company agreed to provide. As a homeowner, it is not my responsibility to handle correspondence or provide updates to these entities--especially when they are specifically requesting documentation from the contractor, regarding coding updates and prior authorizations before the job begins. While I can contact the insurance company to inquire about payment timelines, the detailed documentation they require to process the payment must come directly from your company, not me. (c) Expectations vs. performance: The owner, Matt H. claim is that his company solely focuses on roofing work, this should have been made clear before accepting my payment and committing to the ENTIRE project. Transparency about your scope of work would have allowed me to make an informed decision and avoided this situation entirely. Additionally, the unprofessional behavior--including the attempts to p

  Google cut this review short. The full text is on their Google profile.

• 2 out of 5Silany Joyce2 years ago

  Rock city roofing and I have come to an understanding that we do not agree with each other on the total of my invoice. They will not answer any questions about my invoice. They have manipulated their invoice to over charge for my roof. They are charging for a full roof of felt and a full roof of IWS upgrades on two separate line items. Felt line should have been reduced for IWS upgrades. They added a line item for Starter shingles but again never reduced the shingles line item to account for this. They tried to charge for full replacement of power vents and rain caps but only painted them. They said that since your roof was over insurance estimate they will only charge insurance estimate minus power vents and furnace caps since i had pictures of dents in them and insurance estimates showed price for full replacement. I just feel taken advantage of but unless our insurance fights them i have no ground with them threatening default, 1.5% per week late fees, and lawyers fee. Project manager William Dean decided without consulting us and picked black drip trim. We would have picked offwhite since our house has off white trim.Told us that insurance did not price for full power vent replacement. It would be thousands of dollars if they did which was a lie. Called, email, and texted for payments in which i repeated told him I needed an invoice. I had beed asking for an invoice since 2-26-24 but did not receive one till 4-1-24. My experience with them has not been ideal and has left me very unhappy with the whole experience. I would not recommend them but if you do/did use them I would probably see if they charged you full price for vent and rain caps but only painted them.

• roof replacement72
• insured49
• insurance claim assistance23
• responsive staff14
• easy process10
• hail damage repair6
• yard cleanup5
• punctual crew3
• gutter advice2
• humble crew2

14 more of the 234 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Kevin Reed10 minutes ago

  They were great and everything went very smooth!

• 5 out of 5Alana Reid2 weeks ago

  Rock City was amazingly able to help me get my roof covered after 2 years of dealing with insurance denials under the guidance of another roofing company. Boone and Kaleel were especially helpful in dealing directly with the insurance agency. I was tapped out, so I was happy to have someone who can talk roof do the majority of the communication with Allstate. The subcontractors were very competent. They installed the roof correctly and communicated with me throughout the process and through weather delays. Looks great and I am so relieved this long ordeal is over. Wish I had gone with them to begin with. Would have saved me a lot of stress.

  Reply from the business

  Thank you for the incredible review and for trusting Rock City Roofing. We’re glad Boone and Kaleel were able to help with insurance communication and that our install crew delivered a roof you’re happy with. We’ve worked with the same crew for more than 10 years, and they are truly amazing craftsmen. We sincerely appreciate your recommendation.

• 5 out of 5RICHARD3 weeks ago

  Everything went well. Rock City Roofing did a great job from start to finish. Thanks Kaleel for helping me choose you guys

  Reply from the business

  Thank you, Richard! We’re glad Kaleel helped make the process easy. We appreciate you choosing Rock City Roofing.

• 5 out of 5Becky Rosburg2 months ago

  William at Rock City Roofing went above and beyond to get our roof replaced. He worked directly with our insurance company and we didn’t have to do anything. He made the whole process easy for us. The crew that put the roof on were …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We're thrilled to hear that William was able to make the insurance process simple and stress free. Thank you for choosing Rock City Roofing and for taking the time to share your experience with others. We appreciate your support and your recommendation!

• 5 out of 5Pete Hoelscher2 months ago

  Boone and RCF are great! Very detailed oriented and knowledgeable about the insurance process. Excellent at keeping us informed throughout everything. Felt like he really cared about us as a customer. Highly recommend!

  Reply from the business

  Thank you for the great review, Mr. Hoelscher. It was a pleasure working with you. We appreciate your recommendation and your trust in Rock City Roofing.

• 5 out of 5Roberta Jameson3 months ago

  William was very responsive, thorough, and knowledgeable about roofing options. We were under a tight timeline- we had offer on our house contingent on roof replacement. William worked closely with our USAA inspector and claims adjuster …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the thoughtful review and recommendation. We’re glad William and the team were able to help keep everything moving smoothly during your home sale and insurance process. We appreciate you choosing Rock City Roofing.

• 5 out of 5Sandra Schepers3 months ago

  RockCityRoofing will not disappoint. I was amazed at how much they accomplished in just one day. The old roof off, the new roof on…absolutely amazing. Their standard for excellence was evident in every phase of the project. I cannot say …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for the thoughtful review. We’re grateful for the opportunity to help with your project and truly appreciate your trust in our team.

• 5 out of 5Macey Hubbard3 months ago

  I had the pleasure of working with Kaleel on my new roof. He was very prompt, organized, and got everything handled for me as we sold our home! Would definitely recommend.

  Reply from the business

  Thank you for the recommendation and kind words. We’re glad Kaleel was able to keep everything organized and help make the process smooth during such a busy time. We appreciate you choosing Rock City Roofing.

• 5 out of 5Theresa Reeves3 months ago

  Extremely satisfied with my experience in roof replacement with Rock City Roofing, Inc. Thanks to William Dean for his guidance and attention to every detail from the start of the process to the final finishing touches. William was available every step of the way. A job well done by each person involved.

  Reply from the business

  Thank you so much for the thoughtful review. We’re grateful for the opportunity to earn your business and are glad to hear you were satisfied with the process.

• 5 out of 5John Z3 months ago

  Rock City Roofing was very professional and thorough in the work they performed. William and his crew completed the job as promised in a timely manner. I would recommend them to anyone needing a roofing job .

  Reply from the business

  Thank you for the recommendation and for taking the time to share your experience. We’re glad William and the crew delivered the project as promised.

• 5 out of 5Carolyn Appling3 months ago

  Rock City Roofing installed a new roof at my house this week. William Dean, Senior Project Manager, walked me through the whole project. He met with the Insurance Claim Specialist and went on the roof for the inspection. William is very knowledgeable about roofing and the insurance process. His communication is very good and kept me well informed. The roofing crew did an excellent job. They started on time, worked hard, protected the landscaping and throughly cleaned up when the new roof was completed. I highly recommend Rock City Roofing and William Dean for your roofing needs.

  Reply from the business

  Thank you for the review and recommendation. We’re glad William kept you informed and that the crew delivered the level of workmanship you expected. We truly appreciate you choosing Rock City Roofing.

• 5 out of 5Jamariah Peters4 months ago

  Kaleel was very helpful & knowledgeable with the recommendation on my roof

  Reply from the business

  Thank you for the review. We’re glad Kaleel was able to provide helpful guidance. We appreciate you choosing Rock City Roofing.

• 5 out of 5Robert Doyle4 months ago

  Did not know even how to go about getting someone to assess the need for a roof replacement. William Dean patiently walked us through the process and made it clear and easy to deal with our insurance carrier. The results are outstanding.

  Reply from the business

  Thank you, Robert. We’re glad William was able to walk you through the process and make everything clear, especially when dealing with insurance. We appreciate your trust and are happy to hear you’re pleased with the results.

• 5 out of 5H & H Auto Sales4 months ago

  Kaleel is the man!!!

  Reply from the business

  Thank you! We’ll be sure to pass that along to Kaleel. We appreciate your support and the opportunity to work with you.

• Licensed

  “…City Solutions Call Us Request a Call Licensed | Fully Insured | Bonded | Certified…”

• License number shown

  “…Ste U Maumelle, AR 72113 AR Contractors License #00386910620 Follow Facebook Instagram LinkedIn…”

• Insured

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• Bonded

  “…a Call Licensed | Fully Insured | Bonded | Certified Call For A Free Quote…”

• Warranty offered

  “…Enhanced Warranty All new roof systems are installed…”

• Free estimates

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