C-U Under Construction

All 8 of the one and two-star reviews we hold for C-U Under Construction, most recent first.

• 1 out of 5Keith R.Edited a year ago

  I don't think they were malicious in their poor work and follow through on our home, but they are clearly way too busy to handle the customers they currently have to be able to provide professional follow up when things go wrong. We reached out to have them do some work on a load bearing wall in our home. First, after reaching out, it took months for the project to actual start, so if you're needing work done quickly I would look elsewhere. Once the work started, things progressed quickly. The range of folks (electrician, dry wall team, etc.) who came to work on our home were respectful and tidy. Then a few weeks went by and no additional work was being done on our project. I reached out to the project manager who "didn't realize the project wasn't done" and arranged to come by and see our concerns about what remained unfinished/poorly done. Upon reviewing the work he was clearly upset with his team and said "this does not meet our standards and I will have my boss come out and look at it then will get to work repairing it." It apparently isn't the standard for this company that a project manager inspects work at the end to ensure it is done properly... Unfortunately his communication became almost non-existent after that. Members of his team showed up to our house and then said "I don't know why i am here can you show me what the problem areas are." It was clear there was no communication from the project manager to the team and there was no communication between the project manager and us. This happened twice with two different people. Some of the repairs were made and then we did not hear from anyone again for 2 weeks. We reached out and AGAIN the project manager who said "I did not know it wasn't done." He said he would send a contractor out to finish the work. They came, finished the work (sort of...there are still small holes in the drywall that we ended up patching ourselves) and to date (3 more weeks) we have not heard anything form the project manager.

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Keith, We want to start by offering our sincere apologies for the delays, miscommunication, and frustration you experienced during your project. This is not the level … More

• 1 out of 5Kay A.Edited 2 years ago

  The people who actually manage to receive an estimate from them (that isn't outlandish) seem very pleased with their work, but trying to engage with them has been extremely difficult. I had someone come on Tuesday, April 16th to give me estimates on two small and one large project. He was pleasant and seemed knowledgeable. I liked his plans. He said he'd try to have an estimate by the end of the week, but then he was going on vacation for a week. I wasn't in a hurry and said when he got back was fine and he promised it would be first thing. I started calling roughly around May 3rd. It took three phone calls and being promised multiple times that the receptionist would "personally follow up" before I received my estimate on the 13th. For the one project, they were double what another local vendor quoted (quadruple what a private individual quoted). For the other, they were almost twice what I read online is high end of the national average and what a friend in construction agreed was an unreasonable price. They also missed the largest project. I emailed back the same day and asked for a materials/labor breakdown so I could better understand, and whether the estimate for the third project was still coming. Today is five business days later and no response. If they don't want small projects or don't have the capacity, I wish they'd just say that upfront rather than wasting everyone's time. Edited to respond to the company response: None of the delay would have been an issue if I'd been able to get ahold of the person creating the estimate for me, or if I hadn't been promised numerous times that I'd be called back only to not hear anything. The problem was that I was given timelines for receiving an estimate that were blown through repeatedly without any communication from CU Under Construction. There's far more information in your response than I was ever able to get while I was trying to work with you, and it irritates me that you're publishing informa

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Dear Kay A., We apologize for any inconvenience caused during the estimation process. Our … More

• 1 out of 5gregory barrett3 years ago

  BEWARE!!! BEWARE!!!...HIDING PRICING!!! called for an a/c repair...price was ok..asked for a breakdown of parts and labor.. "we don't do that" i was very clear..your price is good..you get the job..please tell me parts and labor itemization...NO!! WE DON'T DO THAT !! wow..what are they hiding???? gave them a last chance...itemization or we call someone else..michael(said he was the co owner) again said NO!!. so cu under constuction lost our business and probably many others. I do not like giving a bad review but this needed to be made public!!!

• 1 out of 5John Toenjes5 years ago

  Needed some roof repair but they said my job was too small for them to bother with.

• 1 out of 5Jeff Cox6 years ago

  Called to get estimate for an addition. They were 25 days out for coming by to measure and see the project. They arrived on said day in early May, with 2 gentleman. They took all measurements and my wishes and even took pictures of the …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Leslie Kirby6 years ago

  We were referred to Ryan (the owner). He was great prior to & even during the on site visit of our home addition. He said they could get the job done in 4 days. Just as someone else stated about having issues with the estimate, so did we. He said he’d have the estimate to us on Thursday, Friday at the latest (he came by on a Wednesday). We heard nothing so we reached out to him late Friday & he said it would now be Saturday, Monday at the latest. Of course, we heard nothing Monday so we reached out & he didn’t respond. We reached out Tuesday & he didn’t respond. Ignoring potential customers who are having to reach out to you because you didn’t adhere to your word is incredibly unprofessional. Communication & reliability are 2 very key parts in a working relationship, especially when you are entrusting someone with your home. If fulfilling the promise of an estimate is too difficult, how could they be entrusted to actually get the job done? What a waste of everyone’s time.

• 1 out of 5Shaun Cook6 years ago

  They were very prompt at addressing a leak coming from somewhere on my roof. Their diagnosis was to replace a large patch of roof, where they claimed the leak was coming from. Two weeks later, the leak continued from the same spot on the …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Heidi FoilEdited 7 years ago

  Excellent home visit for electrical review and estimates for multiple projects. After that it was less than acceptable. It took multiple phone calls and weeks to receive an estimate, that was not anything close to what was requested. We responded with our original request and never heard from them again. **Edit After posting this we received a phone call and an apology. An employee issue had been at fault and they resolved the issue. Offered to revisit our projects within 48 hours. Thank you.

• project management11
• new roof11
• small jobs11
• estimate8
• hvac needs6
• plumbing work6
• skilled staff6
• new siding4
• hail damage claim3
• chimney repair2
• countertop replacement2

14 more of the 24 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5brad machadoa month ago

  We contracted with CU-Under Construction to replace our roof, siding, and windows and install insulation and a vapor barrier along with several skylights. We are new homeowners so we really appreciated their patience with us as we figured out what we wanted. Jarrod was great at managing the project and answering all our questions. Many thanks to the team!

  Reply from the business

  Thanks for the detailed review. Roof, siding, windows, insulation, and skylights is a big scope, so we're glad the process felt manageable as new homeowners. Jarrod and the team appreciate you working through the decisions with us. Congrats on the finished project.

• 5 out of 5David E. Grogan2 months ago

  C-U Under Construction did some great work on the front of our house. We sustained water damage behind the gutters and they resolved the issue for us and handled some other loose-ends on our front porch. Not only did they do a great job, …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi David, Thank you so much for your kind review and your continued business. We appreciate it so much! We look forward to working with you on any home repair needs you have in the future.

• 5 out of 5Nigel Yin2 months ago

  On time, on budget, and on top of communication. You can't ask for more!

  Reply from the business

  Thank you, Nigel!

• 5 out of 5Kathy Shepherd5 months ago

  Job well done! Since I do not remember the names of everyone involved, I am simply including "everyone" to mean the office staff, the sales staff, the project manager, the person that delivered the dumpster, the electrician, the carpenters, the plumbers and the flooring sales staff and installers (hope I didn't forget anyone). From start to finish everyone was friendly, knowledgeable, proficient, patient and kind. I had many questions and concerns along the way and everyone was always respectful and responsive. As the job progressed, there were a couple of unanticipated issues which were handled quickly, efficiently and professionally. I believe having all the trades in-house helped the job run smoothly, even when those unanticipated issues arose. I very much appreciate the efforts of all involved and would not hesitate to use CU Under Construction for future needs. Thank you all!

  Reply from the business

  Hi Kathy, Thank you so much for your review! We all enjoyed working with you and we appreciate your trust in us as a team. We will be sure to pass your kind words to all of the teams. We hope you are enjoying your new space.

• 5 out of 5Libby Mooney6 months ago

  Firstly, I want to thank all the people that worked on this with us from start to finish. Alanie in the office was knowledgable and helpful, Kyle the estimator was informative and the tech's who replaced our unit Aiden and Aj were quick and …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Libby! Thank you so much for your kind review. We are so glad you’re pleased with everyone you worked with as well as as the price. Working for clients like you is the reason we are in business and we hope you will give us a call down the road if you have any other needs in your home. Enjoy the new system!

• 5 out of 5Marianne Hartman Tichenor6 months ago

  C-U Under Construction turned my outdated kitchen laundry into this butler's pantry. It's beautiful and functional and upgraded the whole kitchen. They do high quality work.

  Reply from the business

  Marianne, We think your new space is both stylish and functional and it was a pleasure working with you. We really appreciate you taking the time to leave a review!

• 5 out of 5Sherri Newman10 months ago

  Thank you CU Plumbing. Your technicians did an awesome job installing my new hot water tank. They were so pleasant and friendly and really cleaned up nicely afterward. All the CU Under Construction people are fabulous!!!

• 5 out of 5Kay Petersona year ago

  We recently bought a home that was built in the 1970s. The kitchen was in desperate need of an update. We decided to hire CU Under Construction immediately after our first meeting with the sales rep, Chad. There was no doubt this was a top notch company. Chad was phenomenal throughout the process. Our kitchen update was extensive involving removal of an external wall, a half bath, laundry room, dining room and a 2-room large kitchen. They also removed all of our baseboard heaters and installed a new furnace. Jarrod was assigned as our project manager. He was truly amazing. He communicated with us frequently throughout the project and always responded to us promptly. Given the magnitude of this project, there were many moving parts. Jarrod never missed a beat. He always knew the status of the project. Everyone involved in this project was extremely competent and professional. We didn’t encounter one issue through the process. It was truly seamless. Emily, the project assistant, worked with me one on one to pick out everything including the flooring, countertops all the way down to the handles on the doors. She was truly a gem. There were several selections I had to make that caused me great anxiety. With her extensive experience in this field, she was very familiar with all the various product options and would talk me through my selections quickly minimizing my stress. I honestly cannot say enough about Shaun and Corbin, the carpenters. These two guys were so easy to work with and extremely knowledgeable. Their carpentry skills are outstanding. There were several times throughout the project that they were faced with complicated issues that required the skill set of a craftsman. Without any hesitation, these two would put their heads together and figure it out. We couldn’t have been more impressed. Greg, the electrician, was also simply incredible. He was very personable, professional and competent. He was always thinking 10 steps ahead when working on our pr

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We truly can’t express how much a review like this means to our team. Working with clients like you is exactly why we do what we do. … More

• 5 out of 5faye colwella year ago

  We have been totally satisfied with all the communication from the estimate to the completed job from CU construction.. From the first meeting to the new roof, It has been a pleasure. Mark was on top of things to check on the progress of the workers. They were all great! They were definitely great workers that put all their effort into a good job. Our new roof is wonderful!

  Reply from the business

  Faye, Thank you for your kind review! We’re so glad you love your new roof and will be … More

• 5 out of 5Mike Wa year ago

  Three years ago, we had C-U Under Construction remediate a major insurance claim on our condo. The unit above ours had a burst washing machine hose that steadily pumped water down to our unit. It was raining inside! C-U worked seamlessly with our insurance company and the other unit involved. Excellent work! Very professional! Fast-forward to today. We sold the condo and the buyers is asking us to look at an area of concern. Mike Randolph was out there the next day and quickly provided a professional assessment using the latest technology. To top it off, C-U did not charge for the assessment. Top notch! Recommendation: Hire this group for your next project!

  Reply from the business

  Thank you so much for this thoughtful review—and please accept our sincere apology for the delayed reply! … More

• 5 out of 5Janet Cheneya year ago

  CU Under Construction contributed greatly to a project at our office building in Savoy. The quality of work was excellent, and they shifted schedules around so that the work could get done within our timeframe. The painters were precise and professional. The carpet installers were great at their craft and willing to work over the weekend to get ahead on the project. The project manager was very responsive to my needs and questions. I would highly recommend working with CU Under Construction!

  Reply from the business

  Thank you, Janet, for your thoughtful review! We’re glad to hear the team’s quality work and flexibility helped keep your project on track. We’ll be sure to pass along your kind words to the painters, carpet installers, and our project … More

• 5 out of 5henry webera year ago

  Mr. Young’s knowledge of his craft and explanation of work to be performed was exemplary.

  Reply from the business

  Thank you! We're glad Mr. Young's expertise and clear explanations made a great impression. We appreciate your kind words!

• 5 out of 5jeff keplinga year ago

  Myself and BVB glass supply Jarrod Brant and his team at CU Under Construction with all there glass and mirror needs. Jarrod and his team are all professional and all of there construction is top notch.

  Reply from the business

  Hi Jeff!! Thanks for the review! We enjoy working with you.

• 5 out of 5Kipling Knoxa year ago

  C-U has done two remodels for us in the past year--a bathroom and the kitchen. We're very happy with the results. They were a pleasure to work with from project conception to finish. We particularly appreciated Jarrod in project management, Chad in sales/supervision, and Ryan in electric--but every trade professional on our projects was skilled, capable, and friendly.

  Reply from the business

  Thank you for taking the time to share your experience! We're thrilled you're happy with your bathroom and kitchen remodels. It means a lot to know our team made the process smooth from project conception to completion. 😊 …

Before and after: this Urbana bathroom got a full transformation. ✨ New double vanity, soaking tub, tile floor and walls, and updated lighting throughout. 🤩6 days ago

• Licensed

  “…Are you licensed and insured? Yes. We are fully…”

• Warranty offered

  “…Every remodel includes a 3-year labor warranty along with manufacturer warranties…”

Their site also states: insured, states years in business.