Big Bear Roofing

8 of the 24 one and two-star reviews we hold, most recent first.

• 1 out of 5Ruby Kvestad4 weeks ago

  Big Bear maybe rated highly, but their employees have no regard for neighboring houses or their property! No regard for designated gardens and they were asked not to walk in them. They parked in front of mailboxes so no one got mail in that …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Lindsay Chard5 months ago

  I would advise against utilizing Big Bear Roofing for services due to a negative experience. They inadvertently caused substantial damage to my driveway. Although a waiver was signed, contractors were not adequately informed to avoid …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your feedback. We’re truly sorry to hear that you’re unhappy with your experience, as that is never our intention. Prior to the start of your project, we had a detailed conversation regarding your driveway. We discussed its pre-existing condition, including the cracking and prior structural concerns, and the likelihood that any roofing project, even with precautions, could result in additional damage. You were presented with two options: a more expensive method designed to further minimize risk, or a lift-assisted material loading process at a lower cost. After discussing the risks involved, you elected to proceed with the lift-assisted option and signed documentation acknowledging those risks. It is also important to clarify that the driveway had significant structural issues prior to our arrival and, based on its condition, was already in need of replacement. The quote you later obtained was for a full driveway replacement, not a repair of isolated new damage. We cannot reasonably assume responsibility for replacing a driveway that was already failing before our work began, especially when the potential risks were openly discussed in advance. Regarding communication, we followed our standard billing procedures and reached out after the invoice was issued to close out the project. This is a routine part of our process and was not intended to create pressure. We did initially express a willingness to explore possible solutions in good faith, but after reviewing the condition of the driveway and the prior discussions and signed acknowledgment, we determined that full replacement was not something we could responsibly cover. We stand by the quality of our roofing work and the transparency of our communication throughout the project. That said, we remain open to respectful dialogue should you wish to continue the conversation directly. We do truly appreciate your business and wish you had a better experience. If there is anything reasonable we can do,

• 2 out of 5Justin Campbell11 months ago

  I had a full roof replacement completed by Big Bear in June. The initial experience was excellent—communication during the planning phase was clear, the work was completed on schedule, and the cleanup was thorough with minimal debris left behind. However, after the first significant rainfall, I noticed a leak near my chimney. I reported the issue to Big Bear, and they responded promptly, sending a team to address the problem. They advised me to monitor the area through the next few rainfalls. While the leak did not worsen, the drywall remained stained. I followed up to ask whether Big Bear would cover the cost of repairing the interior damage. Unfortunately, they informed me that they do not cover interior work. While the stain is minor, I was disappointed that the company declined to take responsibility for damage resulting from their work.

  Reply from the business

  Thank you for your feedback and for acknowledging the positive aspects of your experience with us. We truly appreciate that. We also want to address the concern regarding the interior stain. As soon as you notified us of the leak, our team responded quickly and corrected the issue. That’s exactly what our workmanship warranty is designed to do, repair any installation-related defects. However, it’s important to clarify that no roofing manufacturer warranty, and no contractor workmanship warranty, covers secondary damages, only the defect itself. For example, if a washer malfunctions and floods a home, the manufacturer (like Maytag) would repair or replace the washer, but they would not cover damage to flooring or drywall. The same principle applies here. That said, we understand how frustrating it is to deal with any interior damage at all, even if minor. Our goal is always to resolve roofing concerns quickly and prevent further impact, which is why we acted immediately once notified. We genuinely value you as a customer and appreciate the opportunity to have completed your roof replacement. If there’s anything further we can clarify, we’re always happy to have a direct conversation.

• 1 out of 5Tameika E.a year ago

  At first I was thankful for this company doing a metal roof coating. They initially came out and took pics of the roof. They failed to say if there were an area that wasn’t able to be sealed. On the day of the project, I realized they used …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for taking the time to share your experience. We’re truly sorry to hear about your concerns and disappointed to be finding out this way. Our goal is always to provide honest communication and quality workmanship, so we take feedback like this very seriously. You mentioned this happened some time ago — we’d really like to look into the details of your project. If there was a hole in the metal panel at the time of the coating, that’s absolutely something we would have communicated and addressed with you. It makes us wonder if the rust primer or sealant may have failed over time, but we won’t know for sure without reviewing the situation. Please give us a call at your earliest convenience. We’re committed to investigating this thoroughly and making it right if we fell short in any way. Your trust means a lot to us, and we appreciate the opportunity to resolve this. We look forward to hearing from you.

• 1 out of 5Howard Henoa year ago

  Original work seemed very good but after a few months we discovered a leak. After initially quick service of correcting the robben and sending a contractor out to estimate interrior repairs, we heard nothing from them for months. After …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Dear Howard, We sincerely appreciate your feedback and are truly sorry to hear that you're unhappy with the resolution. Customer satisfaction is extremely important to us, and we always aim to handle warranty issues promptly and fairly. When your leak occurred, we took immediate action to repair it and also offered to handle the minor interior repairs at no cost to you. However, you opted to complete the painting yourself, and we agreed to reimburse reasonable expenses. Unfortunately, after a year passed, you submitted a bill that far exceeded what the repairs would have cost had we handled them directly. While we understand and respect your decision to do the work yourself, we have to ensure that reimbursements remain within a reasonable scope. The amount you requested—$1,600 for labor plus materials—was significantly higher than what we could have completed the job for ourselves, which is why we offered $500 as a fair resolution. We regret that this has led to dissatisfaction, as we always strive to be transparent and professional in our commitments. Your business and referrals mean a lot to us, and while we may not see eye to eye on this matter, we genuinely appreciate the opportunity to have served you. If you’d like to discuss this further, we’re happy to have a conversation to clarify any remaining concerns.

• 2 out of 5Susie Qa year ago

  This is my second review for Big Bear. My first one was a 5 star because in the beginning service was great, warranty leak covered, hail inspection done and everything seemed good. We have recommended them to family, friends and neighbors which some used them. But now 5 years in we have been have a problem that we didn’t have with our old roof. We called into Big Bear and they sent an Estimator out “Ashley” which she was super nice and very knowledgeable and could very clearly see our problem. But she informed us that they sent her out by mistake. She don’t handle warranty calls so she let us know that somebody else would be coming out. Which never happened, instead I received is text… Hello Lori this is Rich again with Big Bear Roofing! I spoke to Ashley and my production manager some more about the issues you are having with debris coming in through the ridge vent. It appears that nothing is wrong with the workmanship, and that this just something that unfortunately happens sometimes due to debris from nearby trees. What we can do is remove all of the ridge vent and install a filter underneath it to prevent this from happening, but this would be considered a new repair. Let me know if you'd like me to have Ashley price that out for you! Thanks -- Rich So in other words…. The lifetime warranty isn’t going to cover all the trash and bug getting into the attic. I’m not talking about a little debris… I’m talking everything in our attic is covered in leaves and pods like the roof is wide open. When you open the attic door you have to sweep up a pile of yard debris! We can’t store anything without it being in plastic or you might as well sit it outside. This never happened with our old roof and I’m not convinced that the roof vent is on right at all. They will NOT get anymore recommendations from us. I would be embarrassed for anyone else to be going through this and I have warned all the others that we recommend and got roofs from them. It’s truly disheartening that th

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Lori, First and foremost, thank you for taking the time to share your experience and for being a returning customer. We truly appreciate the trust you placed in us initially and the many referrals you’ve given over the years, that means a great deal to us. We’re very sorry to hear about the issues you’ve been facing. While the type of ridge vent installed on your home is designed to maximize airflow and allow your attic to breathe, especially with today’s higher-efficiency roofing systems, every so often, certain environmental conditions, like nearby tree coverage and wind direction, can cause debris to enter through the vent. This isn’t due to improper installation or a product defect, but we understand that doesn’t make the situation any less frustrating for you. That said, what you've described definitely sounds excessive, and we agree, we should have come back out to take a closer look in person. While Ashley did identify the likely cause, we should’ve followed through more thoroughly to ensure we fully understood the extent of the issue before proposing a solution. Please know that we do want to help resolve this. We're committed to doing right by our customers, and in your case, that means re-engaging, inspecting the ridge vent setup in person, and figuring out the best and most fair course of action moving forward. You will be hearing from us directly to schedule a follow-up visit soon. Thank you again for your candid feedback, it helps us grow and improve. We’re committed to making this right. Sincerely, The Big Bear Roofing Team

• 1 out of 5Tessa Gilesa year ago

  I had a phone conversation with a woman named “Elizabeth” to say the LEAST it was an extremely unpleasant and uncomfortable experience. Extremely unprofessional!

  Reply from the business

  "Tessa, we take customer feedback very seriously and strive to provide professional and courteous service at all times. However, we are unable to find any record of your call or interaction with our team. Could you please provide more details so we can look into this further? We want to ensure that every customer has a positive experience and would love the opportunity to address any concerns you may have. Please feel free to reach out to us directly, any time.

• 1 out of 5Shelby Burnsa year ago

  I called Big Bear in November because I had a leak. They came over and told me I needed a new roof. I believed them. I bought a roof I could not afford and I have a warranty. When the same leak started leaking again in August they said its my fault. I paid $10,000 for a new roof that is now faulty and I have 10,000 worth of property damage. I am a single woman working two jobs and I feel they took advantage of me. I am now living in a house with mold and getting sick. Never hire this company.

  Reply from the business

  Shelby, we take this very seriously and want to hear from you directly. Please call our office at (843) 819-7650 so we can review your project and warranty personally. Your experience matters to us, and we want the opportunity to make this right.

• roof replacement144
• thorough inspection76
• estimate43
• warranty32
• responsive staff28
• efficient crew16
• informative staff11
• drone inspection5
• shingle replacement4
• shingle selection3

14 more of the 507 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Laura Albenesius4 days ago

  Roofs are a big deal but Big Bear Roofing made it easy and the result was fantastic! Very professional, courteous, and an absolute joy to work with! My roof looks great, no leaks, and they even returned to correct an "aesthetic" that was originally created by the builder, not Big Bear. The epitome of quality and customer service! Special thanks to Ashley, Chris, Ty and Gudie. You're the best!! I recommend Big Bear Roofing to anyone needing repair or replacement.

  Reply from the business

  Laura, thank you for this — roofs really are a big deal, and we're glad ours felt easy from start to finish. Coming back to make that detail right was never a question; that's just how we do business. Our crew loved working with you, and your recommendation means everything to us.

• 5 out of 5Karen G.2 weeks ago

  Big Bear was the roofing company our church selected for replacing the roof of our sanctuary. Of the five companies that we met with, Andrea with Big Bear Roofing, did a phenomenal job presenting/explaining the process Big Bear uses when …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Karen, what a wonderful review — thank you! Walking a congregation through every detail, from the attic inspection to the drone photos, is how our team makes sure a decision this big feels clear. We're glad the crew left the grounds spotless and that the follow-up gave you peace of mind. Thank you for choosing us for your sanctuary.

• 5 out of 5Benjamin Patterson2 weeks ago

  Great service and attention to detail!

  Reply from the business

  Thank you, Benjamin! Great service and an eye for the small details are exactly what our crew aims for on every job. We appreciate you taking the time to share this, and we're here whenever you need us.

• 5 out of 5Art Horn2 weeks ago

  Rapid scheduling and appointment and quick repair.

  Reply from the business

  Art, thanks for the five stars! Getting out quickly and knocking the repair out fast is exactly what our crew shoots for. We appreciate you trusting us with it, and we're a phone call away if anything else comes up.

• 5 out of 5Wendy GreggEdited 2 weeks ago

  Great company, great people. I recently replaced my roof with Big Bear Roofing and I had the best experience. Everyone was so kind and helpful and their pricing was very reasonable. The whole process was quick and painless. Shout out to Paul and Tim for their excellent service. I strongly recommend using Big Bear Roofing if you need a roof repair or replacement.

  Reply from the business

  Wendy, this made our day — thank you! Kind, helpful people and fair pricing are what we set out to deliver on every roof, and we're thrilled the whole process felt quick and painless. Our crew will be glad to hear it. Thanks for the strong recommendation!

• 5 out of 5Vinh Nguyen4 weeks ago

  After a storm exposed a roof leak, I reached out to Big Bear and Ashley Linstead got back to me the same day — she also came out to inspect in person. Her inspection was incredibly thorough: she walked the roof and the attic, documented …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Vinh, this made our whole team's day — thank you. Coming out the same day, walking the roof and attic, and laying out honest options (even the cheaper stopgap) is exactly how we think roofing should be done. We're glad the valley repair is holding strong, and we'll be ready whenever you are for the full replacement. We appreciate your trust!

• 5 out of 5Kim Mullinsa month ago

  Of all the companies I received an estimate from, Big Bear was the most thorough in their inspection and reasonable in their pricing! Paul came out and provided us with a wealth of information about both out home and the products they use. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Kim — thank you for such a thorough review! Being detailed in our inspections, fair with our pricing, and staying in close contact from start to finish is exactly what our team aims for. We're so glad our crew treated you and your home with such care, and we truly appreciate the recommendation. Enjoy that new roof!

• 5 out of 5Auryelle Ascuea month ago

  Andrea, was very upfront and honest, she set up a time to come out for an inspection. She was very knowledgeable about metal roofs, lo and behold metal roofs have a longer life span, she made a referral and like magic I have a new homeowner insurance policy!! In the future, I will definitely be reaching out to her for all my roofing needs!!

  Reply from the business

  Auryelle, this made our day to read! An honest inspection, straight answers on metal roofing, and a referral that landed you a new insurance policy is exactly the experience we want every homeowner to have. Thank you for trusting our team — we'll be right here whenever your next roofing need comes up. Welcome to the Big Bear family!

• 5 out of 5Stephen Mattiea month ago

  Big Bear did an excellent job on our new home. It is not a simple roof with many ridges and valleys. There are several porches and eyebrows with a combination of metal and shingle. I highly recommend them

  Reply from the business

  Stephen, we loved taking on a roof with that much character — all those ridges, valleys, porches, and eyebrows mixing metal and shingle made for a rewarding challenge. It means a lot that you'd recommend us on your new home. Enjoy it for many years to come!

• 5 out of 5Michael Nickella month ago

  From the amazing sales person (Ashley) to the roofing crew, to the operations team, things couldn’t have been more professional from start to finish. Would highly recommend.

  Reply from the business

  Michael, hearing that everything felt professional from the very first conversation through the roofing crew and operations team is exactly what we aim for. Thank you so much for the recommendation — our whole team truly appreciates it, and we're glad we could take great care of you.

• 5 out of 5Georgia K.a month ago

  We recently got a new roof for our home in Summerville SC. Big Bear roofing did an outstanding job. The project started and completed on time. Andrea our focal / coordinator was fantastic. She was very responsive to our questions from beginning to the end of the project. Thank you Andrea and Big Bear roofing for making roof replacement a positive experience for us.

  Reply from the business

  Georgia, thank you for the wonderful review! We're thrilled your new roof in Summerville started and finished right on schedule, and that our team kept you informed and answered every question along the way. Making roof replacement a positive experience is exactly what we aim for. Thank you for trusting Big Bear — enjoy that new roof!

• 5 out of 5Jane Howella month ago

  Ashley was a pleasure to work with. Great communication skills, very credible assessment of our situation and a fast, effective solution. Would hire her again for gutter or roof issues.

  Reply from the business

  Jane, thank you for the great feedback! Our team aims for exactly this — clear communication, an honest assessment of what your home actually needs, and a fast, effective fix. We'd gladly help with any gutter or roof needs down the road.

• 5 out of 5Holly Faulkner Claysona month ago

  I've used Big Bear for a few projects now and am genuinely happy with the work and customer service. Andrea is awesome and very knowledgeable. She maintains great communication and always answers my calls! Their pricing is fair and I highly recommend checking them out for your next roof project!

  Reply from the business

  Holly, thank you for being a returning customer — that truly means a lot to us! We're proud to deliver knowledgeable service, fair pricing, and a team that actually answers the phone, and we appreciate your recommendation. We look forward to your next project!

• 5 out of 5Taylor Powell2 months ago

  I had a great experience with Big Bear Roofing. I had 3 different roofing companies come out to give me a quote for replacing my roof. Andrea was a star. She inspected the roof with a drone and crawled into the attic to inspect it from …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the great review, Taylor! Choosing a roofing company is a big decision, and we're honored you chose Big Bear among the companies you considered. It was a pleasure helping with your roof — enjoy it, and don't hesitate to reach out if you ever need us!

🏠 PROUD TO BE A CERTIFIED CONTRACTOR WITH THE SOUTH CAROLINA SAFE HOME PROGRAM! 🇺🇸 We don’t just roof—we FORTIFY! 💪🏠 Another beautiful GAF Timberline HDZ roof is officially in the books! This project not only transformed the look of this home, but also helped strengthen it against South Carolina’s toughest weather. 🌪️ And the best part? This homeowner saved thousands of dollars through the state grant program! We’re proud to help South Carolina homeowners take advantage of programs that make important home improvements more affordable. ·️ Certified Safe Home Contractor ·️ GAF Timberline HDZ ·️ Built with protection in mind ·️ Helping homeowners save 💰 ·️ Proud to serve the Lowcountry Don’t just replace your roof—FORTIFY your home. 🐻🏠 #BigBearRoofing #SafeHome #roofing #Contractor #viralpost GAF - Roofing QXO5 days agoCall now

• Licensed

  “…Licensed and Insured Trust the experts. We are…”

• Warranty offered

  “…Lifetime Roof Replacement Warranty. Excellent Service. Serving the…”

• Free estimates

  “…Contact us today to schedule your free inspection and quote. Rapid Roof Repair…”

• Financing available

  “…Financing AVAILABLE We understand your needs. Benefit…”

• Mentions the BBB

  “…BBB Accredited As a Better Business…”

Their site also states: insured.