Assured Contracting, LLC

All 8 of the one and two-star reviews we hold for Assured Contracting, LLC, most recent first.

• 1 out of 5Norma Brown (Quality Customer Care LLC)2 years ago

  Horrible communication, don't return phone calls or text message, this company doesn't deserve a half star but you can only post if choose one. PLEASE! find another company to do your roof. otherwise you'll be waiting 3-4mos. if they even finish the job. I still haven't gotten a reply from my request for the 10yr warranty I was told in my contract agreement the job was finally finished over 4wks ago and not a response from the company.

  Reply from the business

  Hi Norma, we’re truly sorry to hear about your experience and appreciate you bringing this to our attention. We understand how frustrating delays and lack of communication can be, and this is certainly not the level of service we aim to … More

• 1 out of 5Tiffany Johnson2 years ago

  The company replacing my roof in 2021 in April 2023 my roof start a leaking. I called the company and went bye to speak with someone and still no-one showed up to fix the leak. It’s know October and the drywall inside my house is damaged. I will never recommend this company to anyone.

  Reply from the business

  Hi Tiffany, we're truly sorry to hear about your experience and the inconvenience this has caused. This is certainly not the level of service we strive to provide. We take all feedback seriously and would like the opportunity to look into … More

• 1 out of 5ken ferguson4 years ago

  I had impact windows installed in my home. Two windows that they installed were frosted and should have been clear. They assured me they would order clear windows and replace them. 8 months later, still they have not done so and they refuse to return calls and make amends to their error. They appeared to be trustworthy but they are not. I am so disappointed and disgusted and I am about to seek legal assistance. I would not recommend this company.

  Reply from the business

  Hi Ken, we sincerely apologize for the frustration and inconvenience you've experienced. Your feedback is very important to us, and we take your concerns seriously. What you’ve described does not reflect the level of service we strive to … More

• 1 out of 5Tanner RoeEdited 5 years ago

  I should start out by stating I am a bit of a perfectionist and expect high quality products/service when I spend large sums of money. My husband and I purchased an older home which needed new impact windows and doors. We received several quotes and Assured was competitive as far as pricing goes. Our salesman immediately disappeared after securing the sale. Calls and texts went unanswered, but when I did finally hear back there would always be some major problem they were dealing with. Never that they were simply busy- they were always in the midst of a crisis. After the work was "completed", we spent weeks going back and forth with the owner, Mauro. There were countless issues. After spending nearly $30k, the quality was definitely not what we were expecting. It took five or six attempts to correct the job. Eventually we settled on the "finished product" because we realized that was as good as Mauro and his team could do. About eight months later, we had a huge rainstorm. The skylights leaked and left big water spots on our ceiling. After close to a week, we finally got someone out to patch the hole in our roof. Mauro stopped responding to all communications and I had to eventually treat the ceiling for mold and repaint it myself, at my own expense. I would stay away from Assured Contracting and really do your research on the company you go with. *Update* In response to the Owner’s comments: Please show me where we ever said your work was “excellent”. From the get-go, it was apparent it was going to be a lackluster experience, which it most certainly was. The roof is not older, it’s about five years old. Never was there any water damage until Assured put their hands on the roof. I can post the text thread between me and the owner. I had to follow up every couple days to get updates. Most of the time I didn’t get an answer. I asked that instead of simply painting the damage and calling it a day, he please has someone check out attic to make certain there wasn’t

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Tanner, thank you for sharing your feedback. We are genuinely sorry that your experience did not meet your expectations. At Assured Contracting, we strive to provide quality workmanship and professional service, and we regret that you were … More

• 1 out of 5Theresa Rowe5 years ago

  I had roof replaced 3 years ago. Our 1st leak was march 2020 and i had to pay 1200 despite the 10 year warranty I was promised. I now have 2 more leaks and i have been calling for 2 weeks to get an appointment for someone to come out. My appointment was today an no one showed up. They didn't even give me the courtesy of a phone call to reschedule. I tried to call and was put to a voicemail that has a full mailbox. Do not use this company if you value your home and the things inside of it!

  Reply from the business

  Theresa, we are sorry to hear about your experience and understand your frustration. Providing quality workmanship and responsive customer service is very important to us. We would appreciate the opportunity to review your concerns … More

• 1 out of 5Nic and Heather Thompson5 years ago

  In 2016, we had our roof installed by Assured Contracting. With the recent storm (Eta) we had significant leaking from our first floor ceiling and when we went outside to figure out the issue, we noticed significant cracking where the first floor roof connects with the second floor. We called Assured Contracting on Monday the 9th to request someone to inspect the roof and determine what is causing leaking in our home. We have called every day since the 9th (10 days) and every time we are told "someone will call you to schedule an appointment." However, we have yet to receive a call from anyone indicating even a tentative date to have someone inspect the issue. We are very understanding and recognize that after a storm, a roofing company is probably very busy. However, you should at least be able to put a customer on a schedule and they not be told "we will call you when we are available and that's just how our scheduling works." This is not a professional way to handle a (former) customer. We have several issues derived from the roof issue that cannot be fixed or repaired until we can determine the roof issue and have it corrected. When you have customers who are very understanding, you should not keep saying "that's just how we do things" rather than trying to remedy the concern in a timely and professional manner. We do hope this will be resolved so that we can update this review.

  Reply from the business

  Nic and Heather, thank you for sharing your feedback. We sincerely apologize for the frustration caused by the delay in scheduling an inspection following the significant demand for service after Tropical Storm Eta. While this was an … More

• 1 out of 5Manny Sterling6 years ago

  We spent $25K on a beautiful tile roof that Assured Contracting did. At 1st they were great told be everything that I wanted to hear and we signed the contract. Work took over a month than planned, permits were issued as they continue to fail them, project manager was not on top of anything, Roofer’s left tar marks on my stamped concrete driveway that are still present, but the work finally got done after I got the owner involved and I threatened to sue. My Roof is gorgeous, but after 10 months the facia, soffits, are rotting under the gutters they installed and they will not return my calls, correct the issue. Very POOR SERVICE & COMPANY!!!!! I have photos - please message me if you would like to see. Stay Away from Assured Contracting in Fort Lauderdale Florida.

  Reply from the business

  Manny, thank you for your feedback. We are sorry to hear that you were dissatisfied with certain aspects of your experience. While we are pleased that you were happy with the appearance of your new tile roof, we regret the concerns you … More

• 1 out of 5Christa West6 years ago

  We had windows installed and a few months later the caulking is covered in mold. Luigi the owner has claimed that this is not under the warranty and he is not responsible for it. He screamed at me over the phone to go ahead and sue him because its not his responsibility. Scratched windows were installed in 3 out of 10 out our windows and we were never given the screen for the sliding glass door. After spending $16,000 on windows you would think that the customer service and follow through would be better than this. I am extremely disappointed.

  Reply from the business

  Hi Christa, we are very sorry about your review. The windows that we have installed and supplied are of the highest quality, manufacture is CWS. Millions of Americans have these windows and have never had any problems. … More

• attention to detail5
• bathroom remodel4
• kind staff4
• kitchen renovation4
• drywall replacement2
• closet remodel2
• condo renovation2
• honest staff2
• timely completion2
• quick contact2
• skilled workmen2

14 more of the 27 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Jeff Brooksa month ago

  I contracted with Assured Contracting, LLC to do a complete renovation of my 2 bedroom, 2 bath unit at Pompano Beach Club beginning late August 2025. This was a complex project with many aspects. The porcelain tile floor was completely replaced. Drywall was replaced along the oceanside east wall. To eliminate the need for most lamps, Assured constructed a shallow drop ceiling with dimming LED's throughout. The design allowed the installation of new drapery and Roman shades for the balcony door and window openings. The electric service was put up to code, with new outlets and circuit breaker box. New kitchen appliances, supplied by me, were installed by Assured after they built new cabinetry and arranged to have granite ( chosen by us) fabricated for the counters. The bathrooms were completely redone, with new cabinetry, sinks, and showers. A new hall pantry was built. Claudio and Nestor, Assured's managing partners, worked very closely with me, to ensure that what my wife and I planned out was done correctly. The renovation project was completed in late May, but Claudio and Nestor told me that they will always come back if any problem arose. My wife and I were very happy with the work done.

  Reply from the business

  Jeff, thank you for your thoughtful review and for trusting Assured Contracting, LLC with your complete renovation project. It was a pleasure working with you and your wife to bring your vision to life. We appreciate your kind words about Claudio, Nestor, and our team, and we're thrilled that you're happy with the results. Thank you again for your trust and support—we're always here if you need anything in the future!

• 5 out of 5Kate5 months ago

  Assured Contracting, LLC are honest and highly skilled professionals. They work is high quality, on time and always well supervised. Claudio helped me a lot when I was renovating my condo in 2018 . Forever thankful!!!

  Reply from the business

  Kate, thank you for your kind words and continued support! We're honored that you still remember your positive experience with us from your 2018 condo renovation. Claudio and the entire Assured Contracting team truly appreciate your trust and recognition of our quality, professionalism, and commitment to our clients. It was a pleasure working with you, and we're grateful for your recommendation!

• 5 out of 5Norman Sutherland5 months ago

  Dealing with ASSURED CONTRACTING LLC was the best choice I've made.Claudio was honest, respectful and true to his words. I have not regretted doing business with ASSURED and would not hesitate recommending ASSURED to anyone.

  Reply from the business

  Norman, thank you for your kind words and recommendation. We truly appreciate your trust in Assured Contracting, LLC. Claudio and our entire team are committed to providing honest, reliable service, and we're delighted to hear that your experience reflected those values. Thank you for choosing us, and we look forward to serving you again in the future!

• 5 out of 5Maureen DrexlerEdited 5 months ago

  We had a great experience with Assured!! Claudio and Nestor are the best. They were proactive and made great recommendations on the full renovations of our 2 bathrooms and kitchen. The cost for everything was explained and reasonable. They …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Maureen, thank you for your wonderful review and recommendation! We’re thrilled to hear that you had a great experience with us. Claudio, Nestor, and the entire team truly appreciate your kind words. It was a pleasure renovating your kitchen and bathrooms, and we're glad you were happy with our communication, craftsmanship, and attention to detail throughout the process. Thank you for trusting Assured Contracting, LLC with your home—we wish you many years of enjoyment in your newly renovated space!

• 5 out of 5Palmer Epler5 months ago

  Assured renovated our master and guest bathrooms and added a new closet in the master bedroom of our condominium. The project was completed on time and on budget and we are very pleased with the quality of the end results. Both Claudio and …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you very much Barbara for your review!! We love to work with you and Pim and really was a very nice experience and I hope you enjoy your apartment after our job. Again thank you so much!!!

• 5 out of 5JoAnn Marble5 months ago

  My experience with Mauro and Assured Contractors was A+++! They were reliable and trustworthy honest and hard working! I highly recommend them!

  Reply from the business

  Thank you so much Joann for your review! We really appreciate it. We love our customers to be happy for what they are paying!!!

• 5 out of 5Robert Drexler5 months ago

  Claudio and Nestor are the best the employees are the best very pleased with the work they did in my condo

  Reply from the business

  Mr Rob! Thank you because you and Maureen trusted us to your apartment renovation, we are pleased working with you!!!!

• 5 out of 5Royanne Candotti5 months ago

  Claudio and Nester are professional and they were excellent from start to finish. They communicated and kept the project on schedule and on time.. There workmanship is high quality and attention to detail was exceptional. I would absolutely hire them again and highly recommend them

  Reply from the business

  Thank you so much Royanne!! We appreciate it a lot because you and your family trusted in our company.

• 5 out of 5Elizabeth Engle5 months ago

  Absolutely outstanding contractor! Completed renovation on my condo apartment in timely fashion, Quality work with beautiful results. Excellent communication and follow up. Have referred to others in condo seeking renovations.

  Reply from the business

  The pleasure was ours working with you!! I hope you enjoy your beautiful and warm apartment!!!

• 5 out of 5Jamie Yespelkis5 months ago

  Professional and High-Quality work. I hired Assured Contracting for a complete bathroom and closet remodel. I could not be happier with the results! From the initial design phase with Claudio to the final walk-through, the communication …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much Jamie to trust in our company and thank you for recommend us to new customers!! It really was a pleasure working with you.

• 5 out of 5Tony Panzera5 months ago

  I renovated my whole apartment and am very happy with the work that Claudio and Nestor have done. Great price and professional workmanship. They were very accommodating on our timeline and took care of all paperwork and permits required by the city and condo association. I would recommend Assured Contracting in a heartbeat. Overall extremely satisfied.

  Reply from the business

  Thank you Tony!! We really enjoyed working with you as well!! Thanks so much for everything!!

• 5 out of 5Harry Kasparian6 months ago

  We used Assured Contracting at our Condo in Pompano Beach Florida To renovate our kitchen. They did a Great job. Claudio is fantastic. He is very reliable and The did a beautiful job. I love my new kitchen!

  Reply from the business

  Thank you Harry for your comment, we are so happy for been working with you.

• 5 out of 5John Geroulis6 months ago

  Great company to have your complete renovations completed under one roof. I had my complete condominium renovated by Assured Contracting. They helped me from design, permits and execution. The outcome was fabulous, high quality workmanship, …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Mr. Jhon!!! What a nice to hear your comment, we appreciate a lot. Thank you so much for your business and you know we will be there whenever you need us!!

• 5 out of 5Nick Candotti6 months ago

  Full remodel of apartment in Pompano Beach Club. High quality workmanship. Very responsive and flexible. Great to work with

  Reply from the business

  Thank you so much Mr Nick!! It was very easy working with you, Thank you for your business.

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• Licensed

  “…general contracting work, our licensed team handles every job with care and…”

• Insured

  “…Licensed and Insured : Fully certified to work in Broward…”

• Warranty offered

  “…copper for durability.--> --> --> --> Satisfaction Guarantee: Your peace of mind is our priority.…”

• Free estimates

  “…Call Us: 954-652-1098 Request A Free Estimate How did you hear about us? Google…”

• 24/7 emergency call-out

  “…Call Us: 954-652-1098 24/7 Storm Response — Oakland Park, FL…”

Their site also states: states years in business.