Roofing contractor
Armor Services
1840 Airport Exchange Blvd, Erlanger, KY 41018
Listed under Florence, KY
- Google average
- 4.6
- Ratings counted
- 53
- One and two star
- 5 of 53(9.4%)
- Kentucky median
- 2.6%
The first three are Google’s own figures for Armor Services, read on 24 September 2026; the share is of every rating Google has counted, not of the review texts on this page. The median is ours — the middle figure among the Kentucky roofers we list with enough ratings to compare.
Rating breakdown
| 5 | 46 | 87% | |
|---|---|---|---|
| 4 | 1 | 2% | |
| 3 | 1 | 2% | |
| 2 | 1 | 2% | |
| 1 | 4 | 8% |
Higher than most — the typical roofer in Kentucky sits at 2.6%. A higher share is a reason to read the critical reviews below, not a verdict.
The critical reviews
The one and two-star reviews, first. These are what a star average hides, and they are the reason this page exists.
All 4 of the one and two-star reviews we hold for Armor Services, most recent first.
- 1 out of 5Paul Rodgersa year ago
Had a window leaking and called. These folks advertise Roofing, Windows, & Siding. Receptionist said that they repaired windows, took the info and stated that he would turn it over to the Service Dept. and someone would call me. No one did. Just a waste of my time.
Reply from the business
We have thoroughly reviewed our call logs, email correspondences, and web requests, and have absolutely no record of this name contacting us regarding a window leak or any other issues. Furthermore, the way he describes his interaction is … More
- 2 out of 5Krista Walsh5 years ago
Unprofessional crew. Did not flash in the siding. The owner is combative and unwilling to fix issues. Charges after the job were added before they fixed the flashing issues. Would not reccomend for any work on your home.
Reply from the business
Update: Krista has never been a customer of Armor's and has never been in any contact with ownership. We've reached out to Krista several times to discuss the situation and remove … More
- 1 out of 5jeffrey jackson8 years ago
Armor installed my roof in 2012. This winter I've had leaks develop in both the front and and back of my house. the leaks have damaged the ceiling in bathroom and bedroom. I've called a half a dozen times and always get an answering …
Google cut this review short. The full text is on their Google profile.
Reply from the business
Hello Jeffrey, Please call me directly at 859-525-0000. Chris Toepfert
- 1 out of 5Joe Northern9 years ago
Don't have this company do any work for you if you need them to come back for anything. They tell me, "they're very backed up on repairs and will get to me when they can." They installed a roof for me in 2009 and has been leaking for past two years but my service guy says, "It's not a roofing issue, it's a siding issue and they aren't responsible for fixing my leak." Also told me he knew exactly what was wrong.....I just want my leak fixed and do not mind paying even if I have a warranty. I would definitely not recommend Armor to do any work on your home!!!
Reply from the business
Hi Joe, I am very sorry to hear of your position regarding the level of service you received at Armor. It is our intention to always … More
What reviewers keep mentioning
Topics Google extracted from this business’s reviews, with how many mention each. These are words that appeared in reviews, which is not the same as a service the business sells.
- clean up12
- roof replacement12
- easy process5
- flawless installation3
- efficient crew3
- storm and wind damage2
- early completion2
- timely communication2
- roof appearance2
- professional job2
- attention to detail2
Other reviews we hold
14 more of the 25 reviews we hold text for, most recent first. We do not hold every review Google has.
- 5 out of 5John McCarthya month ago
I cannot recommend Armor roofing company highly enough. From the initial inspection to the final cleanup, they went above and beyond my expectations in every way. The team was professional, knowledgeable, and incredibly responsive throughout the entire process. They took the time to explain my options, answered all of my questions, and made sure I felt confident in every decision. Their communication was outstanding, keeping me informed every step of the way. What impressed me most was their attention to detail and commitment to quality. They treated my home as if it were their own, ensuring the work was completed to the highest standard. The crew arrived on time, worked efficiently, and left the property spotless when the job was finished. In an industry where trust is everything, this company delivered exactly what they promised. Thank you for making what could have been a stressful project such a smooth and positive experience. I would absolutely use them again and highly recommend them to anyone needing roofing services. Special thanks to Shane Johnson for exceeding all expectations.
- 5 out of 5Cristina and Trenta month ago
We recently had Armor Services replace the roof on our home, and could not have been more pleased with the experience. Shane was communicative, gave us a great price, and everything was done on-time. The crew was very professional and did …
Google cut this review short. The full text is on their Google profile.
- 5 out of 5Luke Hehman10 months ago
Worked with Chris and Shane for storm damaged roof replacement. They traveled to Lake Cumberland in southern Ky area for me. Outstanding job and clean up. Could not be happier with their service.
Reply from the business
Thanks Luke for the kind review and trusting us with replacing your roof!
- 5 out of 5Steve French11 months ago
My experience with Armor Service couldn't have been better. - Prompt Communications - Great Price …
Google cut this review short. The full text is on their Google profile.
Reply from the business
Thanks for the review Steve! I'm happy to hear that you had a great experience and we were able to meet your expectations. No roofing job is ever the same and things always seem to pop-up unexpectedly during the process which makes communication so important for every project. It's great to see you specifically highlighted that in your review.
- 5 out of 5Paul Leminga year ago
Impeccable service, complete roof replacement. Looks fantastic and clean up after the job was perfect
- 5 out of 5Chris Hendya year ago
Kevin took great care of our businesses roof and my personal gutter! Their craftsmanship and personal service was amazing!! We highly recommend Kevin and his team!!
- 5 out of 5Frank Pa year ago
After recent wind and hail damage to our roofs, a friend recommended Armor Services. Mr. Shane Johnson met with us several times and was very professional and friendly. He also met with our insurance adjuster at our home, photographed and documented all damage, and further worked directly with the insurance company. Both our damaged house and separate building were roofed in two days which included several rain delays. The results were fantastic including replacing a 62 foot gutter! Shane's follow-ups to calls, texts and visits could not be more timely. We could not be more pleased and would definitely recommend this company and Mr. Johnson's crew. Thank you Shane! Frank and Roxann Platek
- 5 out of 5Ben Young2 years ago
Shane and crew replaced our entire roof in one day, and the process could not have been easier! Highly, highly recommended.
- 5 out of 5Brad Zerhusen2 years ago
We use Armor Roofing for large residential and commercial projects on a regular basis. Great Company
- 5 out of 5dennis ramler2 years ago
Great work by an incredible company. Can't say enough about how satisfied I am with Armor Services. Recommend them to everyone.
- 5 out of 5Rob Braun2 years ago
This was an enjoyable experience to deal with a professional like Armor Roofing. Shawn Neace made this process so easy. They were awesome!
- 5 out of 5Vlkywild2 years ago
I would definitely recommend Armor to family & friends. They did an excellent job. Shawn made everything so easy with no hassles. I did my research & they are definitely the best!
- 5 out of 5rob Lehmkuhl2 years ago
The job was professionally done in one day!!! Very clean….. Shawn Neace provided excellent service…..highly recommend
Google cut this review short. The full text is on their Google profile.
- 5 out of 5Liverio Garcia2 years ago
Great service, roof looks great!
What Armor Services says about itself
Taken from the business’s own website. We have not checked any of it. These are quotes, not credentials — a roofer writing “licensed and insured” on their homepage is not evidence that they are.
Licensed
“…Compare multiple bids from licensed local roofers, chat anonymously, and…”
Insured
“…Licensed, insured, and bonded we’ve got everything you…”
Warranty offered
“…New and Replacement Roof Installation Warranty Inspections/Roof Repairs Preventative…”
States years in business
“…The Armor Group now celebrating over 25 years in business serving Cincinnati…”
Free estimates
“…Project Notes Request Estimate --> Free Estimate --> Follow us Armor Services-OH/KY/IN…”
Financing available
“…Contact Us Financing Available Armor Services is committed to…”
Their site also states: bonded.
Other roofers in Florence
Ranked by how many ratings Google has counted.
| Roofing contractor | Google average | Ratings counted | One and two star | Contact |
|---|---|---|---|---|
| American Home Techroof replacement, cleanup, insurance claim assistance4.71,060 ratings5.9% one and two star(859) 869-4101 | 4.7 | 1,060 | 5.9%63 of 1,060 | (859) 869-4101 |
| Schumacher Roofingroof replacement, cleanup, quick response5.0739 ratings0.4% one and two star(859) 341-5424 | 5.0 | 739 | 0.4%3 of 739 | (859) 341-5424 |
| Northern KY Roofing & Siding.quick response, insurance process, siding replacement4.9316 ratings1.9% one and two star(859) 414-2705 | 4.9 | 316 | 1.9%6 of 316 | (859) 414-2705 |
| That Girl Roofinggutters, siding installation, gutter replacement5.0205 ratings1.0% one and two star(859) 444-7686 | 5.0 | 205 | 1.0%2 of 205 | (859) 444-7686 |
| MadeWell Roofing & Exteriorsinsurance claim assistance, responsive staff, siding4.9176 ratings1.7% one and two star(859) 802-3248 | 4.9 | 176 | 1.7%3 of 176 | (859) 802-3248 |
| Fortress Solutions LLCroof replacement, insurance claim assistance, gutter replacement5.0174 ratings0.6% one and two star(859) 328-6338 | 5.0 | 174 | 0.6%1 of 174 | (859) 328-6338 |
Where this page comes from
Every figure above is Google’s, captured on 24 September 2026. The star average and the 53 ratings behind it are counted by Google across all of its reviews. The review text on this page is a sample — we hold 27, of which 25 have any text — and it is not everything Google shows.
Roof Warden does not verify licenses, bonds, insurance or workers’ compensation cover, and nothing on this page should be read as though we had. Confirm those directly with the contractor and with your state or provincial licensing body before you hire anyone.