APEX Roofing

8 of the 16 one and two-star reviews we hold, most recent first.

• 1 out of 5Timothy Helferstay4 months ago

  They can't be trusted. I was told they would have someone walk the roof and give us a quote. Mike Harry took pictures of our roof which were clearly taken from a location other than our roof. When brought up to Juan Hernandez, he doubled down and said Mike did walk our roof for the inspection. The additional pictures Juan sent to "prove" Mike went on the roof were clearly not taken from the roof. One of the pictures even had "crop" on the picture because Apex was trying to make it look like they actually did what they said they would do.

  Reply from the business

  We’re sorry to hear you feel this way. We take pride in being transparent and would never intentionally misrepresent our work. While we understand we can’t be the right fit for everyone, we’re proud that 600+ homeowners have trusted us with 5-star experiences—that’s the standard we strive for on every project. We wish you the best moving forward.

• 1 out of 5Sam PEdited 6 months ago

  Call for repair estimate of broken roof tile. Mike arrived and immediately wanted to sell maintenance on the roof. I said I only wanted the broken tile repaired. I have the replacements. He said let me get my ladder, which was on his truck. I waited for a while for him to return to back of my house. I walked up front to find he had left. No word. Nothing. Update in response to Apex statement He was granted access to the roof to examine the broken tile, hence his statement, let me get my ladder. There are 3 separate roof areas. He only needed access to the one area with the broken tile. He wanted to search for additional work, which I denied. Maybe in the future, tell prospective repair clients you intend to search the entire property no matter the the scope of the request. This should eliminate wasting everyone’s time.

  Reply from the business

  Thank you for sharing your feedback. We’re sorry for the frustration this caused and appreciate the opportunity to clarify. To properly assess tile roof repairs, our technicians must be able to safely access and walk the roof. In this case, that access was declined, which prevented us from completing an inspection or providing a repair recommendation. After consulting with management, the visit was discontinued. We apologize that this decision was not clearly communicated before the technician departed. We understand how that could be frustrating and will use this feedback to improve communication in similar situations moving forward. — Apex Roofing

• 1 out of 5Nicholas Wester7 months ago

  Had a dishonest experience with Apex. Tristen and his team performed a repair of our roof earlier this year which went fine - no complaints. Later however, we requested an estimate from Tristian for a roof repair which he provided. We had shopped around with different business and determined Apex’s estimate was too high for us. We requested a modest reduction in price. Tristian didn’t respond for over a week. His manager Juan then started a 3 way text asking if we had any questions regarding the estimate - I explained we had received and replied back to Tristen. Tristen then says he “didn’t receive” our email, which I then resent. Another week goes by, no answer. I check in again - Tristan again claims he never received the email which I promptly sent to him for a third time. Finally days later I check in again, and he said they cannot reduce the price. Sticking to their price isn’t the problem, it was the terrible communication, lack of prompt replies and lying about receiving a customer email I take issue with. Ghosting a customer and not being honest about receiving their emails is an odd business practice. Disappointing experience, wishing others more luck

  Reply from the business

  Thank you for taking the time to share your experience. We truly appreciate you acknowledging that the original roof repair went well. We’re genuinely sorry that the follow-up estimate process felt frustrating. That’s never the experience we want a homeowner to have, and we understand how delays or miscommunication can feel discouraging. To clarify respectfully, we did review our internal systems and email logs and were unable to locate the messages you referenced at the time. That said, we recognize that technology issues can happen on either side, and we regret that the communication did not feel clear or timely from your perspective. Regarding pricing, while we always strive to be competitive and transparent, we also stand by pricing that reflects the scope of work, materials, warranties, and level of service we provide. We understand that this doesn’t work for every budget, and we respect your decision to explore other options. We did respectfully give you time to make the first repair payment. We appreciate your feedback, as it helps us continue improving our communication and processes. If you’d like to discuss this further, we’re always open to a direct conversation. Wishing you all the best moving forward. — Apex Roofing

• 2 out of 5George DansenEdited a year ago

  Update: a little late with the update, but they made it right. Everything fixed, thank you Nathan! I apologize to everyone who read my 5 star review after my roof installation. We had our roof replaced in Nov 2022. It is now September of 2023 and we still have not had our issues addressed. We have a gutter installed incorrectly and now have issues with the roof. Ive called several times with numerous delays. Currently this is not the roofing company I recommend.

  Reply from the business

  Our goal is to deliver an outstanding customer service experience every time! We have been in contact with you several times and are currently working to address your concerns. Thank you for your feedback.

• 1 out of 5Vivek TelangEdited 2 years ago

  Update3: After last night's rain, which wasn't even that bad, our new roof leaked again! This after I was assured that they had found the cause, and fixed it, etc. Update2: The roof has been repaired (fingers crossed), but the ceiling damage is still unfixed. Hopefully this will be fixed quickly Update: I spoke too soon.... With the first rain, the roof leaked. The team (led by Adam) came a few days later, said they had figured out exactly what it was, and that they would fix it. A week later, nothing has been done, and it's raining again right now, and I'm staring at a much bigger leak than the before! >>>>>>>>>>>>>>>>>>>>>> Old Review, right after the install Finished the work ahead of time, cleaned up, and kept us updated throughout the process!

  Reply from the business

  Vivek-thank you so much for taking the time to leave us your 5 star review!!!! We are so blessed to have clients like you! Please do not hesitate to reach out if you need anything! We are here!

• 1 out of 5Allen VukelEdited 2 years ago

  I have contracted Apex roofing for my shingle roof. The contract was for $27,745. The lawyer that has money from insurance have paid them $29,145 now the company is asking me for another $5445, I am refusing to pay they have put a lien on …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  You are leaving a review for the wrong company-you are in Florida, we are only located in Texas. Mr. Vukel, so sorry to hear about all of your issues with your roof however, you have written a review on the wrong google business profile. We are an independent, family owned APEX Roofing in Georgetown, Texas. We are not affiliated in any way with the APEX'S in Florida which it looks like that is where you are located. Please retract your review and comments and repost on the correct APEX! We do not have any of your information in any of our systems! We want to make sure this other APEX Roofing makes things right for you. Thanks

• 1 out of 5Shae Willard3 years ago

  We had our roof done by Apex. We had solar panels which made the project slightly more complicated. The roofers dropped a solar panel off our roof, they took items off a table in our backyard and one of the workers used the restroom in our backyard. After all of that, there was an issue with our adjuster (he quit) which caused a delay in pay. Instead of calling the insurance company and working with them they resulted to threats and near daily texts and phone calls to my husband and I. I have never dealt with an insurance company so we were clueless on how to handle this and apex was less than helpful. I would not suggest this company to anyone.

  Reply from the business

  Shae, I wanted to apologize for the problems that occurred in the course of replacing your roof. Hopefully all of the construction related issues that you mentioned were resolved to your satisfaction. As to the subcontractor who disrespected you and your property, that person is no longer associated with our company and has not been for quite a while. Our team at APEX Roofing Strives to deliver an exceptional customer service experience everytime and we are constantly working at that! As to the communication problem with the insurance company, they provide us with minimal information, so we depend on you to provide us with updated communication as you receive it. When our calls and texts to you and your husband went unanswered we of course became concerned about getting payment for our work. Again, communication is important and making us aware of issues is needed so we can address them. If we are unaware of them we cannot solve the problem

• 1 out of 5Russell Flowers3 years ago

  Horrible customer service. Installed new roof in 2021 so we called them to repair missing fan vent. They asked was this an emergency and we said it was. After 3 days they returned our calls and said they were still trying to get someone …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Oh my, Mr. Flowers, sorry you had to deal with this situation. I would love the chance to speak with you but you are not listed as one of our customers in our CRM? I want to make sure you know we are not located in Florida, this APEX Roofing is located in Texas and is a family owned business. Could you call us at 512-660-4859 so we can direct you to the right company. I do not want you to miss out on an opportunity to let them know about your situation and possibly have them a chance to make it right. Thank you! If you would consider removing this from our reviews we would appreciate it! Took us from 4.9 down to 4.8 google rating.

• inspection73
• courteous staff32
• shingle selection25
• gutter replacement25
• hail damage repair24
• new roof installation13
• attic fan replacement9
• metal roof replacement7
• skylight replacement7
• roof vent replacement3
• solar attic fan installation3
• solar screen replacement2

14 more of the 499 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Christopher Howard (Big Chris)a day ago

  If I could give Adam Murrell and Apex Roofing 100,000 stars, I would do it in a heartbeat. As the former acting HOA president for our neighborhood, I’ve dealt with my fair share of contractors, but Adam is truly in a league of his own. A while back, our community was hit by a once-in-a-century hailstorm that completely decimated every single roof in the neighborhood. Adam came through for us when nobody else could, delivering a ridiculously fast timeline and keeping costs completely reasonable with a minimal special assessment. The new shingle roofs looked incredible, and the entire neighborhood was thrilled. Then, unbelievable as it sounds, lightning struck twice. Exactly one year later, another brutal 50-to-100-year storm swept through and tore up the new roofs. When the HOA board sat down to figure out our next move, we knew we wanted to upgrade to metal roofs for long-term durability—and there was zero question about who we were calling. Adam and Apex Roofing stepped up in a way you almost never see in business. Not only did they match competing quotes for metal roofing, but Adam went above and beyond by offering a heavily reduced rate since we had just gone through a full replacement the year prior. Even though metal is a significantly more expensive material, Adam made sure there was no special assessment for the neighborhood the second time around. On top of that, he threw in roughly $1M worth of free upgrades across the project and gave us complete freedom to choose custom metal color options for each building to perfectly complement our exterior finishes. What makes this even more unbelievable is who Adam is as a human being. Throughout this entire second massive installation, Adam was personally fighting cancer and undergoing surgery. Even while going through one of the hardest battles of his life, his dedication never wavered. He kept his crew working with incredible efficiency, kept communication crystal clear, and made sure our community was completely

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Christopher-words cannot express how blown away we all are with your reviews (not just here-but on yelp too! Wow!). We had to read it several times just to absorb all that you said. We are truly, truly grateful for you taking the time to let us and others know your experience! Sure was a whirlwind doing the roofs out in Mueller one year and then the next year, again! We loved every minute of it! When we shared this with Adam, he was speechless (which never happens) so....bravo! Thank you so much. You know we are always here for you-Adam and our team are just a call away!

• 5 out of 5Jack Chilton3 days ago

  Colton and Chris have been a pleasure to work with on all our commercial projects. They have been punctual and concise with their correspondence and pricing. I would not hesitate in recommending Colton and Chris for any size project.

  Reply from the business

  Hi Jack! We are so grateful for clients like you who take the time to leave us your 5 stars. It truly means the world to us! Colton & Chris say hi! And thank you! We do what we do because of clients like you. We love helping with your commercial projects-you know where to find us when you need us in the future! Thanks again!

• 5 out of 5Penny Hebert5 days ago

  Apex Roofing did a roof repair for us caused by previous installation not being done completely correct. Mike Harry (and the whole company) is so extremely professional, knowledgeable, detail oriented and courteous. He has taught us so much about roof maintenance; we are looking to add an attic fan next.... We are so very thankful to have him as our roofer now and will keep him forever :)

  Reply from the business

  Awww! Penny!!! This is so amazing! Thank you so much! Isn't Mike the best?! He knows so much and truly cares (and loves what he does). We are so blessed to have him! Thank you for taking the time to recognize him and to let others know your experience. We are always here for you (FOR LIFE!!!). We are so thankful for clients like you!

• 5 out of 5Clay La week ago

  John Bear went above and beyond to assist us on our roofing project. He helped guide us through the insurance process as well. Great company!

  Reply from the business

  Thanks Clay!! We are so honored you took the time to leave us your 5 stars! Wow! Please let us know if you, or anyone you know, ever needs anything in the future! We are always here. John & our team are so appreciative of you!

• 5 out of 5casey guntera week ago

  Had my roof replacement done yesterday! Was very pleased with John and his team. They came ready to work and diligently completed the roof. In the midst of the hustle and bustle my 85 year old grandma came over to help with the kids. She was very appreciative of the crew making a clear path for her through the chaos and got her to our door! They had a superintendent on site as well which helped ensure a safe and efficient environment. They also repaired and repainted the chimney and replaced the gutters. Everything looks great.

  Reply from the business

  Hey Casey! We love this!! Thank you so much for taking the time to leave John and our team your 5 stars! And yes, safety is priority-especially with Grandmas who come to help too ;) Thank you for recognizing our standards of practice when we are re-roofing homes. We appreciate your business and y'all so much! If you need anything, we are always here for you!

• 5 out of 5Ernesto Hinojosa2 weeks ago

  I had an excellent experience with Apex Roofing from start to finish. Their craftsmanship was outstanding, and the entire process was transparent and straightforward. Zach Espinoza was stellar, keeping me informed every step of the way, answering all my questions and making my roof replacement an stress-free experience. His guidance, professionalism, and attention to detail gave me confidence throughout the project. I highly recommend Apex Roofing to anyone looking for quality work and exceptional customer service.

  Reply from the business

  Hi Ernesto!! We love your 5 stars! Thank you so much for giving such an amazing shoutout to Zach! He truly is one-of-a-kind! Your new roof is beautiful and truly stands out in the neighborhood. Now you're backed with that 10 year workmanship warranty, but also peace of mind knowing you got a quality roof that'll last! Thank you for your business and for trusting in us. Let us know if you ever need anything in the future-we are always here for you.

• 5 out of 5Bob ott3 weeks ago

  this was perhaps one of the best customer service experiences I had. John was honest and patient with me ... I would recommend apex roofing to anyone

  Reply from the business

  Hi Bob! Aww we are completely feeling the love from your review, thank you so much! John is a rockstar! We appreciate you recognizing this and letting others know, including us! If you ever need anything, we are just a call away! Thanks again!

• 5 out of 5John Welliver3 weeks ago

  We worked with John Bear and are very happy with our experience. He addressed all the issues our roof had; new vents we needed, etc. Their price was good and their crew did a great job on our roof. Everything occurred how and when he said it would. No surprises or any issues. Everyone on his team are very friendly as well. Finally, they did an extremely thorough job of cleanup. If you need a new roof or repairs I would strongly recommend that you give John and Apex Roofing a call!

  Reply from the business

  John! Wow! We love this review of John and crew and our team! This is exactly what we strive for on every re-roof and repair. We are so grateful for clients like you who recognize this. We are also so grateful for your business! You're now backed by that 10 year workmanship warranty! Please reach out if you or anyone you know needs us in the future-we are always here! Thanks again!

• 5 out of 5Robin Greenea month ago

  Loved working with APEX Roofing from start to finish! Had a roof leak and felt heard from when I called in to when the work was finished. We are new to the Tessera neighborhood in Lago Vista and had to randomly choose a roofing company …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Robin! Wow! We are so honored you took the time to leave us your 5 stars-especially for letting others know your experience. Tristen is a rockstar and we are so blessed to have him on our team! We are always here for you! Hopefully no more leaks in the future, but you know who to call now ;) Thank you again!

• 5 out of 5E RichterEdited a month ago

  Apex Roofing was the fourth group to give us an estimate for our replacement roof, and the best. John pointed out that our attic wasn't venting properly, and showed us pictures, so we could address that through a different vendor. In …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We're not in love with this review at all! ;) Wow, wow, wow! Thank you so much for taking the time to leave John and our team your 5 stars! We are blown away at how amazing this is to read. Thank you! And yes, your house truly looks even more beautiful after that new roof! Aren't the skylights fun?! Please reach out to us if you ever need anything in the future! And remember you're backed by that 10 year workmanship warranty :)

• 5 out of 5Stephen Busha month ago

  The Apex team did a great job from providing recommendations and describing how they were planning to do the installation, to quoting and completing the work to those specifications on time. Was very pleased with the craftsmanship of their …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Stephen! Thank you, thank you! This review is so great to read. Our team works really hard to make sure we give every client of ours 5 stars-and we're happy we could be that company for you! Thank you for taking the time to let others know too!

• 5 out of 5CK Mitchella month ago

  John and his team were great for my new roof installation! Never felt pressured to go with them and they helped me throughout the whole process! So happy with how smoothly everything went! Thanks y'all it looks great! 💯😃 …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  First off-your new roof looks amazing-we are all in awe of how beautiful it turned out! Thank you soooo much for taking the time to let us and others know what a great service John did for y'all! We are so honored to to have clients like you! Please let us know if you ever need anything in the future-you know we'll be there :)

• 5 out of 5Percy Espinozaa month ago

  John Bear was my project manager, and my roof replacement experience was outstanding. I only wish I had done it soone, I had no idea the process could be this easy. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Percy! Wow! We are blown away at your review! Thank you so much for taking the time to let others know your experience with John and our crew/team! We do what we do because of wonderful clients like you! Your roof is a stunner-we love how it turned out! Thank you again for this! We are so honored. Let us know if you ever need anything-you're backed by that 10 year workmanship warranty too :)

• 5 out of 5A Richardsa month ago

  can't say enough about apex Roofing: everyone, and I mean EVERYONE that was involved was courteous, timely and professional... why would you even think of going elsewhere???

  Reply from the business

  We're not crying!!! Thank you so much for this! We are so honored and so thankful you took the time to let others know your experience with our team! Clients like you are why we do what we do!!! If you need anything in the future-you know we'll be there :)

I have a hole on my roof from an old satellite, I need a roofer to patch my roof. This customer in Round Rock, Texas had an old satellite that blew off in the wind during a storm. Now they have a big hole in their roof! Luckily it's just on the edge, so it's not terrible, however, it still needs to be patched and fixed because it will leak in the next storm. 5 days agoCall now

• Warranty offered

  “…They stand behind their warranty/guaranty and Adam is always quick to…”

• States years in business

  “…tile roof in Georgetown can last for over 50 years so long as it’s well-maintained. Not…”

• Free estimates

  “…Roofing Company | APEX Roofing FOR YOUR FREE INSPECTION CONTACT US TODAY! (512) 660-4859…”

• Family owned

  “…Family-Owned Central Texas Roofing Company | APEX…”