Roofing contractor
Zimmerman's Roofing
325B W Main St, New Holland, PA 17557
Listed under Lancaster, PA
- Google average
- 4.9
- Ratings counted
- 581
- One and two star
- 9 of 581(1.5%)
- Pennsylvania median
- 1.8%
The first three are Google’s own figures for Zimmerman's Roofing, read on 24 September 2026; the share is of every rating Google has counted, not of the review texts on this page. The median is ours — the middle figure among the Pennsylvania roofers we list with enough ratings to compare.
Rating breakdown
| 5 | 531 | 91% | |
|---|---|---|---|
| 4 | 32 | 6% | |
| 3 | 9 | 2% | |
| 2 | 1 | 0% | |
| 1 | 8 | 1% |
About typical — the typical roofer in Pennsylvania sits at 1.8%. A higher share is a reason to read the critical reviews below, not a verdict.
The critical reviews
The one and two-star reviews, first. These are what a star average hides, and they are the reason this page exists.
All 6 of the one and two-star reviews we hold for Zimmerman's Roofing, most recent first.
- 1 out of 5Kristina S6 months ago
I have a small piece of siding that came off but due to the height will likely need a roofer to tack it back up. Called this place because it states they are “open 24 hours”. With an impending storm I’m worried about water getting in. They are unable to even take a look at it within the next 72 hours. Do not call this business for emergency issues.
Reply from the business
Hi Kristina, thank you for leaving your feedback! With the unpredictability of winter weather, sometimes our schedule changes frequently. We have a bump list that we call from regularly and may be able to get you in sooner than was was … More
- 1 out of 5Patti Hartman9 months ago
I would give zero stars, if that were a possibility. We had a new roof installed by Zimmerman's Roofing shortly after we bought our house 15 years ago (someone recommended them to us). We had problems with it almost from day one. First, the gutters were improperly installed. Rain was running off the edge of the roof and not into the gutters. The first guy who came to check it said, "It's supposed to be like that." Really??? Took three separate trips by Zimmerman's over several months to finally fix it. Then the leaks began, gradually increasing in number and intensity. Almost every guy who came out from Zimmerman's blamed the previous guy for not fixing it properly. We ended up having leaks bad enough that water was dripping through the ceiling in places on the second floor. Two other roofers - not from Zimmerman's - came out earlier this summer and checked the roof. They both (separately) said the original job had been poorly done. Both showed us pictures of shingles that weren't overlapping where they should and other problems. We knew the 10-year labor warranty was over, but also knew Zimmerman's would have record of the continuing problems we'd had, so I contacted them and asked if they wanted a chance to rectify the mess they'd made of the job (no, I didn't say it exactly that way). The cheery woman on the phone said that for $100 they would come out and look at it. I told her no way was I going to pay for them and come out to look at the problem THEY created. So she said she'd check with the owner, but, nope, owner said the $100 fee can't be waived. A person I trust very much recommended another roofing company, so I contacted them. The owner came out (in pouring rain) and inspected the roof from outside and inside. I was extremely impressed with him. Showed us photos of the shoddy work and took me to the attic and showed me so many leaks I lost count. Thank heavens the majority of them had not yet come through the ceiling. It turned out
Google cut this review short. The full text is on their Google profile.
Reply from the business
I am sorry you didn't have a good experience! I looked through our records and am unable to find you in our system. Sometimes we get confused with other roofing companies and I want to be sure, if we did replace your roof, we address your concerns. Please give the office a call and ask for Heather to discuss your concerns.
- 1 out of 5Dani Comer3 years ago
The roof is good.. but the site workers were rude. As the neighbor to the building that was getting the roof replaced, I was appalled at the way they spoke to people.
Reply from the business
Hello Dani, would you mind giving us a call at our office 717-354-3737? We would like to discuss your experience. We take our customer, and customer's neighbor's, experiences seriously. Please reach out to us so we can address you concerns. Thank you.
- 1 out of 5Ted3 years ago
Not satisfied. Asking $99 for an appointment (unheard of) but paid $30 with donations. Who charges for a quote? Unheard of in business, industrial, residential and general contracting practices. Yes this was both industrial and …
Google cut this review short. The full text is on their Google profile.
- 1 out of 5Ryan Volker8 years ago
This company replaced our roof. Within a short period of time, it began leaking, and damaged the interior ceiling. Despite the warranty, they are now refusing to repair the ceiling. At the time of the incident, they said it would be …
Google cut this review short. The full text is on their Google profile.
Reply from the business
Thank you for your comment. This is not our standard of service for warranty calls. This roof was installed in September 2015. We have no record of a warranty claim for this roof or of any damage. The damage is reported to have occurred back in October of 2015 but we were only recently notified of it in December 2017. We are unable to verify this is damage caused by our workmanship. While the work that was performed to the roof is under warranty we are unable to cover the interior damage in this one occurrence.
- 1 out of 5Danielle8 years ago
I would absolutely NEVER recommend Zimmerman Roofing. After a full roof replacement ..3 years later we had a leak into my son's room. It ruined his hardwood flooring and ceiling. When I called them and explained what happened, they didn't offer to come out til 2 weeks out!!! So now, 3 months later...they will not return my phone calls( and i have left multiple to the owner) they have done nothing to fix the issue either. Too many other roofers out there...I suggest going elsewhere. Such an ignorant company
What reviewers keep mentioning
Topics Google extracted from this business’s reviews, with how many mention each. These are words that appeared in reviews, which is not the same as a service the business sells.
- knowledgeable staff142
- thoroughness74
- courteous staff57
- clear explanations21
- explanation of options16
- informative staff10
- problem assessment7
- slate roof inspection5
- honest quotes2
Other reviews we hold
14 more of the 28 reviews we hold text for, most recent first. We do not hold every review Google has.
- 5 out of 5Amy Dittmanna month ago
Josh LaBure was so awesome when he came out to explain the process, he was extremely knowledgeable about the product, process, and financials of the project. Great experience with this company!
Reply from the business
Thank you so much for your kind words, Amy! We're thrilled to hear you had a great experience with Josh. He takes pride in making sure every homeowner understands the roofing process, products, and financing options, so it's wonderful to … More
- 5 out of 5Elijah Youngera month ago
I got 14 roofs from these guys from 14 of my mansions, they all have been made really nicely from scratch, the person I called was heather younger she was really nice and asked how she can brighten my day, it was an amazing experience overall and I have no complaints.
Reply from the business
Thank you, Elijah! We’re glad you had an amazing experience with Zimmerman’s Roofing. We appreciate you trusting our roofing team and are happy to hear Heather provided friendly, helpful service from start to finish!
- 5 out of 5Paigea month ago
Joshua LaBure at Zimmerman’s Roofing truly cares about his job! You don’t just see it, you feel it. The moment he arrived, he was completely transparent with my husband and me, and it immediately reassured us that we are making the right decision. Since this is the first major investment we’ve had to make in the home we purchased just a year ago, we had questions. Joshua took the time to walk us through everything step by step, explaining the entire roofing system in detail. He even showed us the videos he took during his roof inspection, pointing out the problem areas and explaining exactly what needed to be done and why. Joshua is incredibly knowledgeable, but he’s also genuinely personable. I’m so thankful my husband decided to get a second opinion. Was the first company’s quote cheaper? Yes. But as the saying goes, you get what you pay for. Joshua also explained the average cost of a roof replacement in our area for 2026 from a reliable resource, and it was right in line with what we expected. What really stood out to us is that you’re not just investing in a new roof, you’re investing in a company you can trust. That’s exactly what we found with Zimmerman’s Roofing. Going into the consultation, I honestly expected it to be quick and impersonal, just like our first estimate where we were simply told, “You need a new roof,” and that was it. Instead, Joshua took the time to educate us. We now have an understanding of exactly what we’re investing in and are feeling confident about our decision. At the end of the day, it wasn’t just the quality of the company or the roofing system that sold us… it was Joshua’s integrity, professionalism, and genuine care for his customers. He turned what started as, “Ugh… we need a new roof,” into, “Wow! We’re actually excited to get our new roof.” Thank you so much, Joshua! My husband and I couldn’t be happier with our experience, and we highly recommend both you and Zimmerman’s Roofing.
Google cut this review short. The full text is on their Google profile.
Reply from the business
Thank you so much, Paige, for taking the time to share such an incredible review! We're honored that you and your husband chose Zimmerman's Roofing for such an important investment in your home. It's wonderful to hear that Joshua's transparency, knowledge, and genuine care helped make the process informative and gave you confidence in your decision. We believe every homeowner deserves to fully understand their roofing system and feel comfortable with the investment they're making, so your feedback means a great deal to us. Thank you again for your trust and recommendation. We're excited for you to enjoy your new roof for many years to come!
- 5 out of 5Kathie Singer2 months ago
Joshua was Very knowledgeable and thorough
Reply from the business
Kathie, thank you for the great review! We’re glad Joshua was knowledgeable, thorough, and able to provide a positive experience throughout your roof installation. At Zimmerman’s Roofing, we take pride in delivering dependable roofing services, clear communication, and quality workmanship for homeowners in our community. We truly appreciate your trust in our team!
- 5 out of 5Andrew Hudson2 months ago
Kevin and his team provide excellent customer service and quality workmanship. I highly recommend!
Reply from the business
Thank you for the great review, Andrew! We truly appreciate your recommendation and are glad to hear Kevin and the team provided excellent customer service and quality workmanship. At Zimmerman’s Roofing, we take pride in delivering dependable roofing, siding, gutter, and window services our customers can count on.
- 5 out of 5Jameson Corry2 months ago
Great company to work with. We have used zimmerman's before and have always been pleased. Joshua Labure was our representative and gave us a knowledgeable, thorough, honest and fast quote. He explained all that would be done and covered …
Google cut this review short. The full text is on their Google profile.
Reply from the business
Thank you, Jameson! We’re grateful you continue to trust Zimmerman Roofing and are glad Joshua provided a knowledgeable, honest, and thorough roof installation estimate. Our team takes pride in clear communication, fair pricing, and making sure homeowners understand the full scope of work with no surprises. We appreciate your kind words and look forward to working with you again!
- 5 out of 5Yolanda Cartagena2 months ago
I originally was working with another company. I gave them a 3800 deposit after 6 weeks the communication stopped on their end. I was so frustrated. I called Zimmerman's and Malik came out the same day. He was very kind and patient. He …
Google cut this review short. The full text is on their Google profile.
Reply from the business
Thank you, Yolanda! We’re so sorry to hear about your previous experience, but we’re grateful you trusted Zimmerman's Roofing to help. Malik is a valued part of our team, and we’re glad he was able to listen, answer your questions, and make you feel comfortable moving forward. We take pride in honest communication, professional roofing service, and dependable storm and wind damage repairs. We truly appreciate your recommendation!
- 5 out of 5Nathan Ranck2 months ago
Had a phone call within 2 business hours of filling out the contact me section of the website, and had a representative out the next day. Josh Labure went over the roof and explained everything he was seeing. Very through and complete, I can't wait to see what the new roof looks like.
Reply from the business
Thank you, Nathan! We’re glad our Zimmerman's Roofing team was able to respond quickly and get Josh out to your home the next day. Josh does a great job explaining the roof inspection process clearly and making sure homeowners understand … More
- 5 out of 5Thomas HooberEdited 2 months ago
Tom was very thorough and was able to access the problem and recommend a suitable solution.
Reply from the business
Thank you, Thomas! We appreciate the 5-star review and are glad Tom was able to thoroughly assess the roofing issue and recommend the right repair solution. Our Zimmerman’s Roofing team takes pride in providing honest, reliable roof repair service at a fair price.
- 5 out of 5John Heiser2 months ago
I used Zimmerman roofing for an estimate. They were very competitive in their pricing. Malik showed up on time and did a great job explaining what my options would be and answered all my questions
Reply from the business
Thank you, John! We appreciate you giving Zimmerman’s Roofing the opportunity to provide an estimate. We’re glad Malik showed up on time, walked you through your roofing options, and answered all of your questions clearly. Our team always aims to make the process simple, informative, and fairly priced from the very beginning.
- 5 out of 5Mary Schlick3 months ago
Amazing and professional ! No price gouging everything was accurate and went smoothly! Very impressed highly recommend!
Reply from the business
Thank you, Mary! We really appreciate the recommendation and are glad everything went smoothly from start to finish. Our Zimmerman’s Roofing team takes pride in providing professional service, fair pricing, and honest guidance without surprises.
- 5 out of 5Jane KeeneyEdited 3 months ago
Tom arrived on time, figured out the problem and corrected it.
Reply from the business
Thank you, Jane! We appreciate the 5-star review and are glad Tom was able to arrive on time, identify the issue, and get it corrected. Our Zimmerman’s Roofing team is grateful for the opportunity to help with your roofing needs.
- 5 out of 5Melanie Kane3 months ago
Tom Winters was here this morning and did some minor repairs and gave me an estimate to repair a face board. He was very professional and explained everything.
Reply from the business
Thank you, Melanie! We appreciate the 5-star review and are glad Tom was able to help with the minor roof repairs and provide a clear estimate for the fascia board repair. Our Zimmerman’s Roofing team takes pride in being professional, thorough, and making sure everything is explained clearly.
- 5 out of 5TRINITY LUTHERAN CHURCH3 months ago
Prompt, efficient and knowledgeable
Reply from the business
Thank you! We appreciate your 5-star review and are glad our Zimmerman’s Roofing team was prompt, efficient, and knowledgeable while helping with your roof damage repair. We’re grateful for the opportunity to provide reliable roofing service at a fair price.
The latest post from this business
Posted by Zimmerman's Roofing to their own Google profile 2 months ago. Their words, not ours.
Did summer storms leave water stains on your ceiling? Unaddressed drywall damage can lead to bigger issues as we transition into fall. At Zimmerman's Roofing, we provide dependable drywall repair in South Central Pennsylvania to restore your home's interior. Learn more about our services.2 days agoLearn more
What Zimmerman's Roofing says about itself
Taken from the business’s own website. We have not checked any of it. These are quotes, not credentials — a roofer writing “licensed and insured” on their homepage is not evidence that they are.
License number shown
“…County View More Phone: (717) 354-3737 License: 003148 Services Roofing Siding Gutters…”
Warranty offered
“…do, and this is reflected in our 100% satisfaction guarantee. When you need roofing or other home…”
States a founding year
“…Windows, Doors & Solar Panels Since 1996, the team at Zimmerman’s…”
Financing available
“…to sacrifice your family's comfort financing options available financing available Learn…”
Family owned
“…Difference Discover the Difference Family Owned & Operated Since we were founded in…”
Other roofers in Lancaster
Ranked by how many ratings Google has counted.
| Roofing contractor | Google average | Ratings counted | One and two star | Contact |
|---|---|---|---|---|
| The Exterior Companyroof replacement, answering questions, insurance claim assistance4.82,230 ratings3.8% one and two star(717) 621-5097 | 4.8 | 2,230 | 3.8%84 of 2,230 | (717) 621-5097 |
| Joyland Roofingestimate, courteous staff, gutter replacement4.9760 ratings2.5% one and two star(717) 906-7791 | 4.9 | 760 | 2.5%19 of 760 | (717) 906-7791 |
| Greenawalt Roofing Companyroof replacement, gutters, siding4.9671 ratings2.1% one and two star(717) 283-4721 | 4.9 | 671 | 2.1%14 of 671 | (717) 283-4721 |
| George J. Grove & Son Inc.professional staff, window replacement, siding installation4.9430 ratings2.3% one and two star(717) 393-0859 | 4.9 | 430 | 2.3%10 of 430 | (717) 393-0859 |
| Best Contracting Roofing & Exteriorsthoroughness, courteous staff, siding repair4.9351 ratings1.4% one and two star(717) 283-4524 | 4.9 | 351 | 1.4%5 of 351 | (717) 283-4524 |
| Moser Roofing Solutionsthorough inspections, courteous staff, leak repair4.9276 ratings1.1% one and two star(717) 690-2581 | 4.9 | 276 | 1.1%3 of 276 | (717) 690-2581 |
Where this page comes from
Every figure above is Google’s, captured on 24 September 2026. The star average and the 581 ratings behind it are counted by Google across all of its reviews. The review text on this page is a sample — we hold 30, of which 28 have any text — and it is not everything Google shows.
Roof Warden does not verify licenses, bonds, insurance or workers’ compensation cover, and nothing on this page should be read as though we had. Confirm those directly with the contractor and with your state or provincial licensing body before you hire anyone.