Roofing contractor
Universal Roofing, Inc.
2020 Thomas St, Hollywood, FL 33020
- Google average
- 4.7
- Ratings counted
- 61
- One and two star
- 5 of 61(8.2%)
- Florida median
- 2.5%
The first three are Google’s own figures for Universal Roofing, Inc., read on 24 September 2026; the share is of every rating Google has counted, not of the review texts on this page. The median is ours — the middle figure among the Florida roofers we list with enough ratings to compare.
Rating breakdown
| 5 | 56 | 92% | |
|---|---|---|---|
| 4 | 0 | 0% | |
| 3 | 0 | 0% | |
| 2 | 0 | 0% | |
| 1 | 5 | 8% |
Higher than most — the typical roofer in Florida sits at 2.5%. A higher share is a reason to read the critical reviews below, not a verdict.
The critical reviews
The one and two-star reviews, first. These are what a star average hides, and they are the reason this page exists.
All 4 of the one and two-star reviews we hold for Universal Roofing, Inc., most recent first.
- 1 out of 5ofir kalef5 years ago
Terrible customer service! If you run into issues after initial service is done- they don’t take responsibility and want more money! I do not recommend them!
- 1 out of 5Mara BermanEdited 7 years ago
Just to clarify. They DID NOT "rectify" the situation. I went with a different roofing company. Best decision I ever made!!
- 1 out of 5Jasmin Jones8 years ago
After they left me with a leaky roof and I mailed out their payment they threatened to put a lien against our home. They didn’t come back and fix the leaks. Now I have to pay a second company to ACTUALLY fix the leaks before it destroys any more property. Home owners be careful!!!!
- 1 out of 5Jocelyn Jones8 years ago
Literally the day after they finished their work it rained <<>>> Be careful especially using them going into hurricane season. Repairs did holdu-up 24hrs. BUYER BEWARE*****My Contractor: James H.****
What reviewers keep mentioning
Topics Google extracted from this business’s reviews, with how many mention each. These are words that appeared in reviews, which is not the same as a service the business sells.
- new roof4
- caring staff4
- tile roof replacement3
- facia replacement2
- quick scheduling2
- roof quality2
- customer feedback2
- professional workers2
- easy process2
- expert knowledge2
Other reviews we hold
14 more of the 24 reviews we hold text for, most recent first. We do not hold every review Google has.
- 5 out of 5michael latinette2 months ago
Our new roof is really nice thanks to Jim, Diane, Tom and Tracy of Universal Roofing in Hollywood Fl. Clean up was a plus! Thanks Universal and crew!
Reply from the business
Thank you for your review! We're delighted to hear that you're enjoying your new roof and that Jim, Diane, Tom, Tracy, and the entire crew provided you with a great experience. We take pride in delivering quality workmanship and leaving … More
- 5 out of 5Gloria Garcia2 months ago
Excellent workmanship by professional crews with proficient technical knowledge! Efficient and effectively able to explain the application of the different materials as well as the various stages involved. Pleasant, courteous and …
Google cut this review short. The full text is on their Google profile.
Reply from the business
Thank you so much for your review and continued trust in Universal Roofing! We truly appreciate your kind words about our crew’s professionalism, technical knowledge, and work ethic. Our team takes great pride in providing quality workmanship while keeping our customers informed throughout every stage of the project. We’re thrilled to hear you were impressed with the process and results once again. Thank you for your recommendation and for choosing us for another project — it was a pleasure working with you!
- 5 out of 5Pooh Bear2 months ago
Universal Roofing is the best company. It has been family owned and operated for about half a century, and they are wonderful to deal with and do amazing work. I won't talk to anyone else. They just replaced the roof they put on over 22 …
Google cut this review short. The full text is on their Google profile.
Reply from the business
Thank you so much for your continued trust and loyalty over the years! It means the world to us that you've chosen Universal Roofing for multiple properties and returned to us more than 22 years later. We're thrilled to hear that our team provided professional service, maintained a clean worksite, and delivered another roof that met your expectations. Your kind words about our family-owned company are truly appreciated, and we look forward to being here whenever you need us in the future!
- 5 out of 5Jerome Dubay4 months ago
I was very impressed with Universal Roofing. They re-roofed my large flat roof. Work was done exactly per the quoted bid. The team was very professional. Their rep, Tom took time to fully explain the project via both pre work project over …
Google cut this review short. The full text is on their Google profile.
Reply from the business
Thank you so much for your wonderful review! We’re thrilled to hear that you were impressed with your re-roofing project and that everything was completed exactly as outlined in the proposal. Providing clear communication, quality workmanship, and a professional experience from start to finish is always our goal. We’ll be sure to share your kind words with Tom and the entire team. We truly appreciate your trust in Universal Roofing and look forward to being your first call for any future roofing needs. Thank you again for your support!
- 5 out of 5Missy Campo4 months ago
Universal Roofing is a family owned and operated company. They were a pleasure to deal with from start to finish as they replaced our old tile roof with a beautiful new one! We were informed of the time frame and work that would be done ….they were able to stick to schedule….the workers were competent and professional….they left their construction site clean every day. We highly recommend this roofing company for any of your roofing needs.
Google cut this review short. The full text is on their Google profile.
Reply from the business
Thank you so much for your review and recommendation! As a family-owned and operated company, it means a great deal to us to hear that you had such a positive experience from start to finish. We’re thrilled that you love your beautiful new tile roof and that our team was able to provide clear communication, stay on schedule, and maintain a clean worksite throughout the project. Your kind words about our crew’s professionalism and workmanship are truly appreciated. Thank you again for trusting Universal Roofing with your home!
- 5 out of 5carolyn tamboles5 months ago
Best experience I could have asked for with all the assistance Diane, Jim Tom and all their guys handled my new roof. Recommended very highly...above and beyond
Reply from the business
Thank you so much for your kind words! We’re thrilled to hear that Diane, Jim, Tom, and the team went above and beyond to make your roofing experience smooth and stress-free. Your recommendation means the world to us! We’re always here whenever you need us.
- 5 out of 5Tracy5 months ago
They were fast friendly and efficient.
Reply from the business
Thank you for your feedback! We’re glad our team could provide fast, friendly, and efficient service. Your support means a lot, and we’re always here to help with any future roofing needs!
- 5 out of 5Rosalie Boucree6 months ago
Very professional replacement of my roof and rotted fascia. The property was cleaned after their work. This is the second time that I have used them to replace my roof and I am very happy with them.
Reply from the business
Thank you so much for your kind words and continued trust in our team! We’re glad to hear you were happy with the roof replacement and fascia work, and that our crew left your property clean and cared for. It truly means a lot that you … More
- 5 out of 5Elizabeth Iszler8 months ago
We just finished a project with Universal Roofing for a new roof and it looks fabulous. Concrete barrel tile in Palm Beach blend-Really beautiful. They made every part of the process easy, From dropping off the catalogs of colors from two different companies to showing up on time and at the end of each day they were at our home picking up all the debris(Which is amazing because most roofing companies do a poor job of this-We have used two other roofing companies across two different houses). I really appreciate Tracy Flett, one of the co-owners of this 40-year-old, family-owned business, taking the time to ask what they did well/right and what they could do better-there really wasn’t much they could do better. We are very happy customers and would recommend this business wholeheartedly. It makes me glad to support a local, family owned business that has been around through at least two generations. In the past we have used them twice to repair issues with our roof, they deliver the same kind of service for that as well as a total re-roof. Glad to know that I can count on this company to do things the old-fashioned way(With new materials). A+
Reply from the business
Thank you for the wonderful review! We're thrilled that you love your new Palm Beach blend tile roof. Our team takes pride in making the process easy, keeping the site clean, and delivering quality work every time. We truly appreciate your … More
- 5 out of 5R G8 months ago
I'm sharing a review from my mothers experience with Universal Roofing. She was referred to Universal Roofing from a friend that was very satisfied with the roof installation he had with this company. My mother is also very satisfied ... "The company was very helpful in letting me know what needed to be done. They laid out the procedure , how long it would take, and the price." I would also like to add that Universal Roofing was very professional and respectful of my mothers property. Highly recommended!
Reply from the business
Thank you so much for sharing your mother’s experience with us! We’re grateful for the referral and are thrilled to hear she felt informed, supported, and well taken care of throughout the process. Our team always aims to be clear, professional, and respectful of every customer’s home, and it means a lot to know that came through. We truly appreciate the recommendation. If either of you ever need anything in the future, we’re here to help!
- 5 out of 5Chad CrawfordEdited 9 months ago
I had a fantastic experience with Universal Roofing! They provided an extremely fair price, were quick to respond, and handled my roofing emergency with great care. The team was friendly, professional, and really prioritized getting the job done right away. I’ll definitely be using them again for any future roofing needs. Highly recommend!
Reply from the business
Thank you so much for your kind words! We’re thrilled to hear that our team could provide a quick, professional, and fair solution for your roofing emergency. Your satisfaction is our top priority, and it means a lot to know you had a fantastic experience. We look forward to helping you with any future roofing needs!
- 5 out of 5Deborah Spiegelman10 months ago
Universal Roofing provided exceptional service The company provided fair and honest pricing! The crew was always on time. polite and kept my home clean. I highly recommend the company for repairs and if needed full replacement of a roof!
Reply from the business
Thank you so much for your kind words and 5-star review! We’re thrilled to hear that our team provided timely, polite service and kept your home clean throughout the project. At Universal Roofing Inc., we take pride in honest pricing and quality workmanship, and it means a lot to know our efforts made a positive impression. We truly appreciate your recommendation and look forward to serving you again whenever you need us!
- 5 out of 5Mike Bower10 months ago
Universal Roofing did a great job reroofing the flat roof of our house. My friend highly recommended them and I can see why. They’re extremely knowledgeable and professional and reasonably priced. They answered all my questions and …
Google cut this review short. The full text is on their Google profile.
Reply from the business
Thank you so much for your thoughtful review! We’re glad to hear you’re happy with your new flat roof and the fascia work. Our entire team—from the office staff to the crew—takes pride in providing knowledgeable, professional service, and it’s wonderful to know that showed in your experience. We truly appreciate your trust and the recommendation, and we’ll be here whenever you need us again!
- 5 out of 5Kelli Kellya year ago
Great quote versuses other companies, professional service, great crew,wasted no time to get the job done from start to finish, highly recommend....
Reply from the business
Thank you so much for the great feedback! We’re glad you were happy with the quote, service, and how quickly our crew got the job done. It means a lot to us that you’d recommend us, and we truly appreciate your support!
The latest post from this business
Posted by Universal Roofing, Inc. to their own Google profile 3 months ago. Their words, not ours.
🏠 Tile Roof Repair & Replacement Built for South Florida Homes Tile roofs are a popular choice throughout South Florida, but years of intense sun, heavy rain, wind, and tropical weather can lead to cracked or displaced tiles, leaks, and deterioration beneath the surface. Universal Roofing, Inc. provides professional tile roof repair, roof replacement, and roofing services throughout Broward County. Whether you have a small roof leak or an older tile roof that needs more extensive work, our experienced roofing team can evaluate the problem and recommend the right solution for your property. Searching for tile roof repair near you, a Hollywood FL roofer, or a roofing contractor in Broward County? Contact Universal Roofing, Inc. today.2 days agoCall now
Other roofers in Hollywood
Ranked by how many ratings Google has counted.
| Roofing contractor | Google average | Ratings counted | One and two star | Contact |
|---|---|---|---|---|
| Paul Bange Roofing, Inc.courteous staff, scheduling, thoroughness4.93,413 ratings1.5% one and two star(954) 981-7663 | 4.9 | 3,413 | 1.5%52 of 3,413 | (954) 981-7663 |
| El Mago's Roofingroof replacement, estimate, fair pricing4.7444 ratings6.1% one and two star(786) 419-9600 | 4.7 | 444 | 6.1%27 of 444 | (786) 419-9600 |
| Earl W. Johnston Roofinginspections, courteous staff, warranty4.8436 ratings4.4% one and two star(954) 989-7794 | 4.8 | 436 | 4.4%19 of 436 | (954) 989-7794 |
| Trust My Rooferleak repair, gutter replacement, consultation5.0391 ratings0.3% one and two star(954) 355-1174 | 5.0 | 391 | 0.3%1 of 391 | (954) 355-1174 |
| J & K Roofing, Inc.answering questions, reasonable pricing, courteous staff4.7126 ratings7.1% one and two star(954) 961-9879 | 4.7 | 126 | 7.1%9 of 126 | (954) 961-9879 |
| Roof Giants Inccost, permit process, metal roof installation4.9123 ratings1.6% one and two star(954) 519-4637 | 4.9 | 123 | 1.6%2 of 123 | (954) 519-4637 |
Where this page comes from
Every figure above is Google’s, captured on 24 September 2026. The star average and the 61 ratings behind it are counted by Google across all of its reviews. The review text on this page is a sample — we hold 25, of which 24 have any text — and it is not everything Google shows.
Roof Warden does not verify licenses, bonds, insurance or workers’ compensation cover, and nothing on this page should be read as though we had. Confirm those directly with the contractor and with your state or provincial licensing body before you hire anyone.