Roofing contractor
Union Roofing
12260 Townsend Rd, Philadelphia, PA 19154
- Google average
- 4.6
- Ratings counted
- 990
- One and two star
- 81 of 990(8.2%)
- Pennsylvania median
- 1.8%
The first three are Google’s own figures for Union Roofing, read on 24 September 2026; the share is of every rating Google has counted, not of the review texts on this page. The median is ours — the middle figure among the Pennsylvania roofers we list with enough ratings to compare.
Rating breakdown
| 5 | 837 | 85% | |
|---|---|---|---|
| 4 | 62 | 6% | |
| 3 | 10 | 1% | |
| 2 | 9 | 1% | |
| 1 | 72 | 7% |
Higher than most — the typical roofer in Pennsylvania sits at 1.8%. A higher share is a reason to read the critical reviews below, not a verdict.
The critical reviews
The one and two-star reviews, first. These are what a star average hides, and they are the reason this page exists.
8 of the 34 one and two-star reviews we hold, most recent first.
- 1 out of 5Bernard Ray2 weeks ago
After spending $7000,00 on two repairs that didn't correct the leak we originally called them to fix. Finally they used our hose to pour water on the roof and were able to get the area of the leak. Instead of guessing this should have been done when we first called them!
- 1 out of 5Breezy H3 weeks ago
Do not use Union roofing! I repeat DO NOT use Union roofing. We called them in 2024 because we were having roof issues. They accessed the issue and stated our skylights needed upgrading and it was a particular spot that needed repair. He was adamant.about it being the skylights causing the issue. He NEVER said we needed an entire roof. They charged us $5,350 for 2 skylights & supposedly fixed the issue along with installing rubber edge on the roof. Sadly they prey on people being uneducated about roofing. They made it seem as if they were fixing our problem especially for $5,350! They came here today to look at the same issue we asked for them to address in 2024 & instead of saying the previous worker messed up... they tried to convince us we need a new roof & he can do it for $6,500. Why the hell would we pay union $5,350 in 2024, and we were assured we didn't need a whole new roof, to now 2026 we need an entire roof for $6,500? And its no longer a warranty. Make it make sense....We would've gotten a new roof in 2024. They are get overs and I'm going to make sure EVERYBODY know it.
Reply from the business
Hi Breezy, thank you for taking the time to share your feedback. We're sorry to hear that you feel this way. We take every customer's concerns seriously, and I'd really appreciate the opportunity to learn more about your situation. There may be additional information that would be helpful for me to review, and I'd like the chance to better understand everything that has taken place. Please give our office a call and ask for me, Kristin, at 215-464-6425. I'd love the opportunity to get more details and see if there's a way I can help address your concerns.
- 2 out of 5DonnaEdited 5 months ago
Union Roofing gave me an affordable estimate. I love the before & after pictures that were taken. Bryan was very helpful however after the job was completed my roof started leaking which it wasn't doing before the work started. I'm in the process of waiting for the weather and Union Roofing to FIND and STOP the LEAK that has DESTROYED MY DRYWALL CEILING, WINDOW WALL AND HARDWOOD FLOORS. Hopefully, this leaking issue will be repaired in a timely manner so I can stop soaking up water with towels, dumping buckets of water and constantly monitoring and washing & drying towels to try to lessen more damages. This has been a horrible few weeks! Still waiting for a solution! This is an update on my previous roofing issue. Union Roofing crew came out on an attempt to resolve the ice freeze damage and sealing all areas that They thought was causing the leaking. It was believed that the issue would be resolved but it wasn't by installing a bigger drainbox. It appeared to me that the leaking had been fixed so I gave the ok for the restoration company to come out and pull down the drywall and insulation but it all was damp and had mold. The restoration compantmy used a monitoring device to alert dampness in the wall and beams. It went off and the light turned RED. It registered the maximum reading for moisture! I called Union Roofing again to complain and I had service in few days. I showed all the pictures to Union Roofing that I took before the room was sealed off for mold treatment, fans and dehumidifier setup. They revealed the area near the big drainbox that was previously installed that I was told was causing the leak!! Now I need to wait to see if my Roof is still leaking after all the fans & dehumidifier is removed by the restoration company. This has been a extended leaking journey caused of work not being done correctly after 4 service calls! I will update.
Reply from the business
Thank you for such a thoughtful review and for sharing your experience, Donna. We’re happy to hear the estimate felt fair and that the before-and-after photos gave you a clear look at the work completed. Bryan takes great pride in his work, so your comments about his professionalism and knowledge will mean a lot to him. It’s incredibly appreciated that you’ve been sharing our information and photos with others—there’s no better compliment. Thank you for trusting Union Roofing, and we’re glad to know you’re a satisfied customer.
- 1 out of 5A5 months ago
Roofs don’t last not even 7 years, a new roof means they’ll just add more rubber to the already 5 layers that are there
Reply from the business
Hi A, Thank you for taking the time to share your feedback. We take comments like this seriously and would really like the opportunity to look into what may have happened. Unfortunately, we’re unable to determine who you are or where the property is located based on the Google profile name used in the review. We would truly appreciate the chance to get more details and learn where you are located so we can take a closer look and address anything that may need attention. Please call our office at 215-464-6425 and ask for me, Kristin. I’ll be happy to speak with you directly and work toward resolving this for you. Thank you, and I hope to hear from you soon.
- 1 out of 5K M5 months ago
Nightmare! Do NOT use this company! Absolute Scam Artists Preying on Vulnerable Customers I hired Union and it was the worst decision I’ve ever made. As a single woman who doesn’t know much about roofing, I trusted their “free inspection” and quote. It is a rental property and I live out of state. Big mistake! They quoted me $9000 for what any reputable company would charge half the amount. They also didn’t include the tiny roof above my mudroom (maybe a 2ft first floor bump out ) which is insane! I assumed they do this for the amount they charged for a “full roof replacement “. I still had leaning which was coming from the back area that was never addressed, so they came out and quoted me an addition 6800. Yes, $6800.00. Criminal doesn’t begin to describe this company. They are unprofessional, a complete rip off, and tried to take advantage a second time! This company should be investigated. They are also extremely rude and completely unprofessional.
Reply from the business
Hello K M, Thank you for your feedback, but we strongly disagree with your characterization of our company. Union Roofing completed a brand-new main roof in August 2025 and later provided a separate estimate in December 2025 for the rear 1st-floor roof — two separate roof sections. When you contacted us on February 18, 2026, about a leak, we scheduled a next-day inspection. Our findings showed the issue was coming from the rear 1st floor roof and adjoining wall area, which had been worked on by another contractor. The photo documentation we provided you clearly shows missing roof capping, improper or absent facial capping, exposed/open edges, and rubber running up the stucco wall, conditions that were not part of our original scope of work. We stand behind the main roof installation, which was completed per contract and carries a 15-year warranty. The additional estimate referenced was to address the separate rear roof and wall conditions that were outside of the original agreement. We remain willing to review and discuss your concerns professionally. If you would like to discuss this further, please call us at 215-464-6425.
- 2 out of 5Tristan Rhodeside6 months ago
I hired Union Roofing to replace a downspout on a rowhome in Philly since water had been dripping over the side of my roof. The downspout was replaced quickly, which I appreciated, but the rep from union roofing tried to tell me that the roof would continue to drip unless I paid them to put a whole new roof on. The roof did continue to drip, but I called another roofing company and within 5 seconds of looking at the roof they determined the dripping was actually caused by my neighbors roof. So, either the rep was not experienced enough to recognize that was the source of the issue, or they did know and just tried to rip me off with something that wouldn't fix my issue.
Reply from the business
Thank you for sharing your experience, Tristan. We appreciate your feedback and are glad to hear that the downspout replacement was completed quickly. However, we're sorry to learn about your concerns regarding our assessment. Our goal is to provide reliable service, and we take your comments seriously. We'll be reviewing this situation with our team to ensure better communication and training moving forward.
- 1 out of 5Peter Quach6 months ago
After paid $11,000 for new roof the problems still there. Try to blame leaking from HVAC unit if I am listen to them...I will get big headache on the future between the roofer and HVAC technician!
- 2 out of 5Tay Edens7 months ago
I had a shingle roof installed at the beginning of December and noticed several problems with the installation from the start. Some of the shingles were not installed properly, and there were areas where roof shingles were missing. I was also charged an additional $1,000 to apply roofing cement and tape the rear of the roof, but they only applied roofing cement to about half of the area and did not use any tape at all. They also installed a rubber roof pitched in the opposite direction of the drain. I brought these issues to the workers’ attention, but they did not speak English and told me to call the supervisor, Jimmy. He promised that all of the issues would be fixed. This company prides itself on being professional, but I experienced nothing but unprofessionalism. It has now been over a month, and I am still waiting for the issues to be resolved.
What reviewers keep mentioning
Topics Google extracted from this business’s reviews, with how many mention each. These are words that appeared in reviews, which is not the same as a service the business sells.
- courteous staff34
- skylight replacement32
- siding repair29
- new roof installation24
- timely work24
- before and after pictures21
- shingles16
- roof coating12
- rubber roof installation5
- porch roof4
Other reviews we hold
14 more of the 367 reviews we hold text for, most recent first. We do not hold every review Google has.
- 5 out of 5Stephanie Mathis6 hours ago
Both skylights were leaking, when is was raining, because they had cracks in them. Union Roofing came out in a timely manner, to replace them both. I only trust them to make repairs or replacements. Oh, they also replaced my roof.
- 5 out of 5Tenley Schnakenberg23 hours ago
Professional, prompt, honest, trustworthy & great work done on replacing our roof! Will definitely recommend to others, thank you!!
Reply from the business
Thank you so much for the great review, Tenley! We truly appreciate your kind words about our team and the work we did replacing your roof. It means a lot to hear that you found Union Roofing to be professional, prompt, honest, and trustworthy. Thank you for choosing us for your roofing project and for recommending us to others!
- 5 out of 5Betty Fostera day ago
Love the fact they show pic and videos of your property before and after
Reply from the business
Hello Betty, thank you for the great 5-star review! We’re glad you appreciated the before-and-after photos and videos. We believe keeping homeowners informed throughout the roofing process is important, and documenting the work helps you see exactly what was done to your property. Thank you for choosing Union Roofing for your roofing needs!
- 5 out of 5Karl Davidson2 days ago
Great company! They take care of everything flawlessly! My roof was leaking and now I have a brand new roof with brand new skylight installed! S/O to Jimmy, amazing guy!
Reply from the business
Thank you, Karl, for your fantastic review! We appreciate your kind words about our team and are glad to hear that your roof and skylight are now in top shape. Providing flawless service is our goal, and it's wonderful to know that Jimmy made a positive impact on your experience. Thank you for choosing Union Roofing for your roofing needs!
- 5 out of 5Frank Amendt3 days ago
HAD REQUESTED SIDING FOR BACK OF HOUSE, HAD FOUND THAT TOP ROOF WAS IN NEED OF RELACING. HAD GOTTEN BOTH JOBS DONE. GREAT WORKMANSHIP. TWO THUMBS UP.
Reply from the business
Thank you for sharing your experience, Frank! We’re glad we were able to address everything your home needed and get the job completed to your satisfaction. We appreciate you putting your trust in Union Roofing!
- 5 out of 5Joseph5 days ago
Started early, & cleaned up very good when job was complete. Foreman Joe was very nice & professional.
Reply from the business
Thank you for taking the time to share your experience, Joseph! Our team takes pride in keeping things moving efficiently and making sure everything is cleaned up properly before we leave. We’re also happy to hear Joe made such a positive impression with his professionalism. We appreciate you choosing Union Roofing!
- 5 out of 5RobertEdited 5 days ago
Union roofing repaired my downspout and installed a new skylight. They answered all my questions concerning the repairs and pricing to my satisfaction. The work was completed quickly and to my satisfaction. They completely cleaned the work area. Furthermore they followed up with me to have some interior painting done on my skylight.
Reply from the business
We're glad you had a 5-star experience with Union Roofing, Robert. Please let us know what we can do for you in the future.
- 5 out of 5Anthony J Giuntaa week ago
These guys were great! Michele got me a quick, same-day appointment, Joe came shortly after to evaluate my roof’s needs - and by first thing the following morning, the team arrived to remove the old roof and install a new one. …
Google cut this review short. The full text is on their Google profile.
Reply from the business
Thank you so much for taking the time to leave us such a great review and recommendation, Anthony! We're happy to hear that Michele was able to get you a same-day appointment, that Joe helped you through the process, and that our crew delivered a roof you're proud of. It's great to know you appreciated our team's professionalism, attention to detail, and fair pricing. We truly appreciate your trust in Union Roofing and are grateful for the opportunity to work on your home. If you ever need us again, we're just a phone call away!
- 5 out of 5Glenn FlesherEdited a week ago
I was very happy with the company. Their prices are great. The work was excellent. They were there when they said they were going to be there. I highly recommend Union Roofing. I give them 5 stars.
Reply from the business
Hi Glenn, Thank you for your kind feedback! We're thrilled that you had a positive experience with our crew. We appreciate your recommendation and thank you for choosing Union Roofing.
- 5 out of 5Charlton Lanea week ago
Very professional work experience
Reply from the business
Charlton, thanks for taking the time to leave us a review! We’re glad you had a positive experience with our team and appreciated the professionalism throughout the process. Thank you for choosing Union Roofing!
- 5 out of 5Leslie Kaufmana week ago
Bryan and the crew did a great job with my roof. They worked quickly and expertly and cleaned up everything after they finished. While there was a delay because of the rain, everything else went smoothly. I was very pleased with the results.
Reply from the business
Thank you for your review, Leslie! We're so glad to hear that Bryan and the crew did a great job on your new roof. We appreciate your patience with the weather delay, and we're happy everything else went smoothly from start to finish. It's great to know the team worked efficiently, left your property clean, and delivered results you're pleased with. Thank you for choosing Union Roofing and for your recommendation!
- 5 out of 5Arthur C Evansa week ago
Awesome
Reply from the business
Thank you so much for the 5-star rating and feedback, Arthur! We truly appreciate you taking the time to support Union Roofing. It means a lot to our entire team, and we're grateful for the opportunity to earn your trust. If you ever need us again, we're always here to help.
- 5 out of 5Creative.Clichea week ago
Frank came out within the hour to take a look at a roof leak and was extremely thorough in breaking down the problem, as well as giving us a few solutions based on level of repair. Will definitely be recommending them!
Reply from the business
Thank you so much for the wonderful review, Creative.Cliche! We're glad Frank was able to get out to you quickly and provide a thorough assessment of your roof leak. Taking the time to explain the issue and offer different repair options is something we believe helps homeowners make the best decision for their situation. We truly appreciate your recommendation and your trust in Union Roofing. If you ever need us again, we're just a phone call away!
- 5 out of 5Corrinne Bennett2 weeks ago
Workers were prompted and professional. Explained everything and provided before and after pictures.
Reply from the business
Thank you so much for the 5-star review, Corrinne! We truly appreciate you taking the time to share your experience. It's great to hear our team arrived on time, kept you informed throughout the project, and made the process easy to understand. We also believe that providing before-and-after photos gives homeowners peace of mind and confidence in the work that's been completed. Thank you for choosing Union Roofing for your roofing needs—we're grateful for your trust and hope to be of service again in the future!
The latest post from this business
Posted by Union Roofing to their own Google profile 6 months ago. Their words, not ours.
Summer's nearly over — the smart time to sort your roof is now, before autumn storms and winter freeze-thaw. Not sure yours needs replacing? Our late-summer roof check covers the honest signs — curling shingles, granules in the gutters, attic leaks — and how to tell a repair from a replacement 👇 https://unionroofing.net/2026/08/17/late-summer-roof-check-time-to-replace/ Free, no-pressure inspections across Greater Philadelphia & South Jersey. 📞 215-464-64256 hours ago
What Union Roofing says about itself
Taken from the business’s own website. We have not checked any of it. These are quotes, not credentials — a roofer writing “licensed and insured” on their homepage is not evidence that they are.
Licensed
“…Licensed and Insured : We are fully licensed…”
Warranty offered
“…4 Follow Up & Warranty We take two sets of pictures so you…”
Free estimates
“…Get a Free Estimate Today Emergency Roof Repairs…”
24/7 emergency call-out
“…Pennsylvania & NJ Skip to content 24/7 Emergency Roof Repairs Commercial…”
Mentions the BBB
“…Philadelphia and New Jersey with an A+ rating by the BBB. Licensed and Insured : We…”
Family owned
“…is a family-owned business, and we still value family…”
Their site also states: insured, states years in business.
Other roofers in Philadelphia
Ranked by how many ratings Google has counted.
| Roofing contractor | Google average | Ratings counted | One and two star | Contact |
|---|---|---|---|---|
| Big Joe's Roofingestimate, professional crew, skylight replacement4.9488 ratings1.4% one and two star(267) 310-7303 | 4.9 | 488 | 1.4%7 of 488 | (267) 310-7303 |
| DISCOUNTED ROOFING LLCbefore and after pictures, leak repair, skylight installation5.0425 ratings0.7% one and two star(215) 431-2343 | 5.0 | 425 | 0.7%3 of 425 | (215) 431-2343 |
| Pace Roofing LLCskylight replacement, flat roof repair, free estimate4.9303 ratings2.0% one and two star(267) 548-4147 | 4.9 | 303 | 2.0%6 of 303 | (267) 548-4147 |
| Spennato Family Roofingfair pricing, professional crew, flat roof replacement4.9272 ratings1.5% one and two star(267) 627-3069 | 4.9 | 272 | 1.5%4 of 272 | (267) 627-3069 |
| Loonstyn Roofingprofessional crew, quick work, thorough inspection4.9255 ratings2.7% one and two star(215) 235-7000 | 4.9 | 255 | 2.7%7 of 255 | (215) 235-7000 |
| Riley Roofingleak repair, estimate, thorough inspection5.0193 ratings0.5% one and two star(215) 330-2204 | 5.0 | 193 | 0.5%1 of 193 | (215) 330-2204 |
Where this page comes from
Every figure above is Google’s, captured on 24 September 2026. The star average and the 990 ratings behind it are counted by Google across all of its reviews. The review text on this page is a sample — we hold 481, of which 367 have any text — and it is not everything Google shows.
Roof Warden does not verify licenses, bonds, insurance or workers’ compensation cover, and nothing on this page should be read as though we had. Confirm those directly with the contractor and with your state or provincial licensing body before you hire anyone.