Tri-Cities Roofing

All 4 of the one and two-star reviews we hold for Tri-Cities Roofing, most recent first.

• 1 out of 5Jessica V2 years ago

  Horrible experience. His workers replaced shingles over rotting pieces of wood on the roof and admitted that they had previously done this before on other roofs. I had to hire a lawyer to make sure it was corrected.

  Reply from the business

  At that time, a recently hired employee inadvertently stepped through the edge of a decking sheet. Unfortunately, the employee chose not to report the incident which led to his dismissal shortly thereafter. This was an isolated incident, and any claims that it has occurred more than once are unfounded. Given that Ms. Visser resides in Florida, she understandably wished to have a representative present while we addressed the issue. Due to inclement weather and the unavailability of her proxy on suitable days, this was rescheduled several times. After we were reported to the BBB, we decided it was best to cease direct communication and allow our legal counsel to handle the matter. Despite further rescheduling due to similar challenges, the issue was ultimately resolved. Please note that this incident took place approximately two years ago and is one of several negative reviews on this matter that we had hoped would no longer be a concern.

• 2 out of 5Ricky Ozment4 years ago

  Work was completed on-time and when scheduled. Invoiced amount was higher than estimate with less work being completed than estimated. Communication was poor and rude at the end during payment.

  Reply from the business

  We were on time and completed your repair exactly as promised. The final invoice was the same as the originally estimated contract you signed. Regarding the “less work” statement, we were efficient and precise which saved time. Since we spent less time than you thought we should have do we deserve a lesser amount? So that would mean if we worked longer than estimated we should charge you more? We sent two emails you never responded to concerning the project, we called, and finally text without any response.

• 1 out of 5James Owens4 years ago

  Received a call back about an estimate and never heard back anymore

  Reply from the business

  We do not have a James Owens in our system, calender, or logs.

• 1 out of 5Paul Markey4 years ago

  I had a profanity lashed conversation with Michael this afternoon. Please take that into consideration when doing business with Tri Cities

  Reply from the business

  Mr. Markey, that's quite an exaggerated claim. We’ve done exactly as we said, the bottom line is we have no control over distribution lead times but you wouldn’t accept that and called it BS. You’ve REFUSED TO PAY for windows that are now installed on your home which I called BS. You can’t just decide not to pay for them just because it took longer than you’d have liked.

• polite crew12
• quick job completion7
• scheduling6
• steel roof4
• fascia replacement4
• fair estimate4
• leak repair4
• easy to deal with3
• quick estimates2
• new shingle roof2
• timely work2

14 more of the 64 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5wade spurgeon5 days ago

  Extremely Professional, Rapid Response, Competitive Prices, and Quality Work. Tri-Cities Roofing exceeded our expectations and went above and beyond to help us with our roofing project.

• 5 out of 5Mark McNulty4 weeks ago

  They did great work on my roof and were very reasonable in price. I highly recommend reaching out to this team if you have roofing needs!

• 5 out of 5Tucker2 months ago

  My overall experience with Michael and the crew at Tri-Cities Roofing was wonderful. Michael came out and inspected my home, he answered all of my questions, and gave an estimate that was right in the middle of the others I had received. I …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Don Tedder3 months ago

  Trinity roofing did an amazing job putting a new roof on for us. We also had them do new gutters with leaf guard for us as well. The new roof is amazing and ties in with an existing metal roof for our porch. Giving these guys a big thumbs up and 5 stars

  Reply from the business

  Don, thanks so much for the great review. Do you mind to change the Trinity to Tri-Cities? Lol, we appreciate you so much for making the effort.

• 5 out of 5John Cabaniss3 months ago

  Metal fascia was peeling and had a split downspout. Fascia replacement and new downspout look great.

  Reply from the business

  Mr. Cabaniss, we greatly appreciate the opportunity and you taking the time to leave us a review.

• 5 out of 5Makenzie Brammer4 months ago

  Kind folks. Quick response. And they do incredible work. Couldn’t thank them enough.

  Reply from the business

  Makenzie, we appreciate the kind words and you taking the time to leave us a review. You have no idea how much that means to us, so thank you again!

• 5 out of 5Jamie Whitten5 months ago

  Went with Tri Cities Roofing to Replace a 20+ year old roof on a recent purchase. They were able to get the desired shingles and finish within little over a day on a larger roof. Clean up was good and they were able to address anything I brought up quickly.

  Reply from the business

  Mr. Whitten, Thank you so much for the opportunity and this wonderful review!

• 5 out of 5Reda Green7 months ago

  This company is wonderful. The workers were polite and hard working. They put a new roof and gutters on. I thought the price was very fair. The owner is very nice and easy to get a hold of, he explained every detail. Work was done in a timely fashion. If you want a great job done, call them. Reda Green

  Reply from the business

  Reda, thank you so much for the review and the kind and encouraging words. We are so happy you’re pleased and loved working with you!

• 5 out of 5Mindi Jackson8 months ago

  After a bad experience with another roofer, working with **Tri Cities Roofing** was a huge relief. After hearing about the company from a neighbor and contacting them, Michael responded quickly, communicated clearly, and provided a fair and …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Mindi, thanks so much for the wonderful review! We are so happy you love the the roof and gutters. Thank you for the opportunity, it was great working with you!

• 5 out of 5William Chakford10 months ago

  I requested a quote online to replace some fascia that had been blown off during a recent storm. Nathan responded and we scheduled a day for him to come out and inspect the required work. Nathan came out, inspected the required work and I had a quote the next day. My home was built in 2015 and I had some concerns that the matching fascia would not be available. As it turned out, Nathan was able to find a match. After some weather delays, the install crew, Antonio and Luis came out and did an excellent job! Even though Tri-Cities has a $1250 minimum, they worked with me and did the job for much, much, much less than that. Thanks guys, appreciate your help in taking care of my problem. Good job all around.

  Reply from the business

  William, we really appreciate your kind words. If you need anything don’t hesitate to reach out to us. Thank you for the opportunity and this review.

• 5 out of 5edwin juengela year ago

  Needed a simple repair done due to some storm damage. Originally they called to explain they typically don't do jobs like this which we completely understood. A few hours later they called back to let us know they would be in the area and …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Ed, we love to hear all aspects of the process were satisfactory. Thank you for the detailed review!

• 5 out of 5AC Ba year ago

  My experience with Michael at Tri-Cities Roofing was nothing short of exceptional. When I contacted him about some damage to my roof, he responded promptly and came out to assess the situation within a short time frame. His professionalism …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for this wonderfully detailed review!

• 5 out of 5Pam Trevarthena year ago

  Came quickly to do the job. Worked hard to repair the leak in my roof! Things were left immaculate!

  Reply from the business

  Thank you for the kind words and we appreciate the opportunity!

• 5 out of 5Ralph Slattona year ago

  I was impressed with the fast scheduling. I had a hole in my roof that had to be addressed quickly. They worked with me on getting it done quickly.

  Reply from the business

  Thank you for the review! We appreciate your business.

• Licensed

  “…and Operations Manager Why Choose Us Licensed & Insured Working with an…”

• Insured

  “…Manager Why Choose Us Licensed & Insured Working with an uninsured contractor…”

• States years in business

  “…With over 12+ years of experience in roofing and…”