Pisgah Roofing and Restoration Tri-Cities TN

8 of the 9 one and two-star reviews we hold, most recent first.

• 1 out of 5CandorEdited a week ago

  I wish I could show our experience ~ We paid $$$$$ for a new roof. It leaked within first five years. They finally patched it with mismatched shingles and haven't been back. We have mold, and our ceiling is horrible as the leaks were bad enough. This has been the most distressing ordeal, and NOONE should be enduring this, especially if major health issues are present. WHY WHY WHY will you not just make this right? We've been trying to get this completed for weeks to months now. I can only say, if it's not done right, posthaste then it will be unfortunate that our attorneys will take it over..... it seems easier to just do your job, and do it right.

• 1 out of 5SeekerEdited 10 months ago

  They assessed two porch roof leak and I contracted them to fix it. They created a new leak, fixed one leak, and increased the other leak. They deny all responsibility even though their contract claimed a 90 day workmanship warranty and …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We are very sorry to hear about your experience and we take full responsibility for the frustration it caused. After reviewing your project, it’s clear that mistakes were made under the oversight of our former Production Controller, a position we have since eliminated due to repeated issues. That change was made to ensure better quality control and accountability moving forward. We also want to emphasize that Pisgah Roofing & Restoration stands behind our workmanship warranty. It is never our intention for a customer to feel abandoned or misled. Our ownership team will be reaching out directly to coordinate getting your porch roof repaired correctly at no additional cost to you. At Pisgah Roofing, we value honesty, professionalism, and long-term solutions for our customers in the Tri-Cities TN area. Your feedback helps us improve, and we are committed to making this right. The Pisgah Roofing & Restoration Team

• 1 out of 5Ronald Sheppard11 months ago

  Pisgah Roofing was recommended by a friend for a commercial building I was looking to purchase. I paid a $350 fee for inspection and on the appointment time for the inspection, the inspector was a no show. I had driven 45 minutes to be …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for sharing your feedback. At Pisgah Roofing & Restoration, we value every customer’s time and always aim to provide professional, reliable service. We want to take ownership for not showing up to the first appointment. Severe storms were moving through the area, and while we don’t conduct roof inspections during unsafe weather conditions, we should have communicated with you sooner instead of leaving you waiting. That’s on us, and we apologize. When we rescheduled for Monday, you later left a message on Sunday when our office was closed saying you couldn’t make it. When we called to coordinate another date, it appears there was a mix-up with the day written down on your end. Our phone recording system confirms the correct day and time were provided. We understand how frustrating this was while you were on a tight schedule with your commercial property purchase. Your inspection fee has been refunded, and we’re reviewing our processes to improve communication so situations like this don’t happen again. We appreciate that you were referred to us by a friend, and we hope in the future you’ll give us another opportunity to show why so many property owners in Jonesborough, Johnson City, Kingsport, and across the Tri-Cities TN area trust Pisgah Roofing for inspections, storm damage repair, and roofing solutions. The Pisgah Roofing & Restoration Team

• 1 out of 5Rene' Shawa year ago

  As a professional person who appreciates the need to review businesses in the world today, I do not however appreciate being asked to give a business a 5 star review from the actual business. It feels somewhat sketchy to have those working …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your honest feedback. I’d like to offer the other side of the story for clarity. Our project estimator didn’t ask for a review of a completed roofing job, but rather for the work he performed during the inspection process. He arrived on time for the scheduled appointment, thoroughly inspected your roof, documented installation issues left by a previous contractor, and clearly explained his findings to help you make an informed decision. He then followed up with a detailed estimate outlining the recommended solution. We believe that kind of effort—showing up, communicating clearly, educating the homeowner, and delivering an honest estimate—is worth acknowledging. That’s the first step in the process, and one we take seriously. We often hear things like, “Thank you for answering the phone—we’ve called three or four companies with no response,” or, “You’re the only one who actually showed up out of the four estimates we scheduled,” and even, “Thanks for following through—no one else provided a quote.” We take pride in being consistent, reliable, and transparent, and we stand by the integrity of our process. If more energy could be spent building up instead of tearing down, what an incredible difference that would make. We truly wish you all the best moving forward and appreciate the opportunity to connect, even if the project didn’t move ahead.

• 1 out of 5M Ha year ago

  Did a repair on my roof that was told was needed but was NOT it did not fix the leak when called and told they said that the repair we did wouldn't have anything to do with the roof leaking. but took my money anyway and have still not fixed what was paid to be fixed $800 for nothing....

  Reply from the business

  We sincerely apologize for the experience you had with Pisgah Roofing & Restoration. After reviewing your project, it’s clear that our former Production Controller dropped the ball in properly diagnosing and executing the repair. That mistake is on us, and we take full responsibility. Since then, we’ve made important adjustments in that role to ensure this type of misstep doesn’t happen again. Our ownership team will be reaching out directly to coordinate getting your roof repair completed correctly at no additional cost to you. At Pisgah Roofing, we stand behind our work and our reputation. Customers in the Tri-Cities TN area trust us to provide honest, effective roofing solutions, and we are committed to making this right for you. Thank you for bringing this to our attention so we can learn from it and improve. We look forward to resolving this and restoring your confidence in our company. The Pisgah Roofing & Restoration Team

• 1 out of 5Dustin Collier2 years ago

  Bad business it took them 3 times to figure out why I had a leak then when we got the invoice their was work on the invoice they didn't even do I know b.c I watched them each time they was here

• 1 out of 5Rachel Hensley2 years ago

  I would never recommend this company. They stated that they needed the money up front so they could order my supplies for the roof that was leaking. I paid them the first of April and they said they would be right out. I thought it sounded fishy when they needed the money up front but I paid them anyway. They called and said they will be there on July 5th, but it was calling for rain and they rescheduled for the 9th. Due to waiting my celling fell in and damage the inside of my house. They came out covered the damage on the roof with a tarp and stated they will be out in a few days. They finally put my roof on but now there was more damage that they probably won't cover. Thursday the 11th of July the came and replaced the drywall other guy came out today the 16th to finish the drywall and they did have the material for him to complete and he had to go get the supplies and come back. He stated the company wanted him to complete the drywall and paint the same day. They wanted him to stay until it dried and paint. He stated that he would have to come back tomorrow to let it dry good. So again, another day of waiting for it to be completed. Iam so glad Iam not living there at the moment because it's a mess. I think they should fix the wall which has mold on it now and damaged, but they will get by with the least they have to do, and they will say it's not their problem. The communication they have is horrible. It makes me mad that all of the damage inside could have been prevented but it's not their place, so they don't care. They are all about the money not helping the customers.

• 2 out of 5Zandria ShortEdited 3 years ago

  Dom gave a wonderful presentation on how the roof would be great, have this great transferrable warranty, etc. My quote of $13,598 turned into a total bill of $20,800. It is an older house and I questioned whether it would need boards down for this. He told me my roof felt "solid" and he thought I might only need a couple of boards if any at $120 each. 65 sheets is what my small not even 1,200 square foot house cost. I was SO in shock with the final bill. And now...we have a leak and I think we have from the start and I cannot get anyone from there on the phone. I had to call the warranty people. I would NOT recommend this company!! Update: I have spoken to a couple of people, Katie and Jack, since this review, but I feel like they are only saying what I want to hear. No one has come out to access the damage to my home. I have had 2 crews on the roof and 1 spackling the ceiling which did not fix the issue. Each crew is all Latino individuals with only 1 that speaks English. There is a language barrier and I do not know what has been done or what is going to be done. I have damage to my ceiling, walls, floor and whatever in the attic and walls that is not visible. I know our blown insulation will need replaced. I am NOT happy with using this company. I paid them to destroy my home.😡🤬 Update: My home has been fixed. Brandon, 1 of the co-owners, has made sure this was taken care of. He is striving to get the communication between the business and customers to be exceptional. He gave me his personal cell phone # for any issues I may have during all this. It just took too long to get to this point. They are getting their issues resolved. Thank you Brandon for helping me SO with this!

  Reply from the business

  We appreciate your feedback, Zandria. We are very sorry to hear you are not satisfied with your experience with us. If you would like to discuss your experience further, don't hesitate to reach out to us at (423) 295-8229 or jack@pisgahroofing.com. We would love the opportunity to resolve any issues.

• knowledgeable staff50
• answering questions15
• thorough inspection12
• polite staff8
• quick repair5
• informative staff4
• no pressure sales3
• vinyl siding repair2
• metal roof2
• fast quote2

14 more of the 134 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Sandy Bakera week ago

  Great company! My roof is beautiful! Great folks, hard-working, trustworthy, friendly, and clean....so clean. I recommend Pisgah Roofing without hesitation.

• 5 out of 5David2 weeks ago

  I had a great experience with the company, especially with Will and Destin. Brandon came and did the original inspection, explaining everything they would be doing. Then we discussed the cost, that was broken down very well explained for an …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5D. Foshinatora month ago

  My wife came to Pisgah after having a poor experience with another company. Contacting the office for an initial estimate was easy and efficient. The estimate itself was beyond reasonable and a quick process. Scheduling the work was overall …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Greg Taylora month ago

  Brayden and his crew with Pisgah Roofing was fantastic. Very professional, clean and communicated very well. Here early and a hard working crew. They installed new flashing, shingles and gutter guards. They were great to work with from getting the quote, work, final inspection and everything in between. I would highly recommend them.

• 5 out of 5Diane Pagea month ago

  The guys worked very hard... had a few mishaps but nothing that they didnt take care of...Brandon stands behind his work! Lets you know up front. No suprises. Would recommend him to anyone!

• 5 out of 5Mark Tiptona month ago

  Did a great job. I would highly recommend them , and use them again if ever needed.

• 5 out of 5Rainy McIntosh4 months ago

  Expectations met and exceeded. From the initial meeting with Jack for the estimate through my engagements with Dre and his installation crew, it was all I had hoped for. Jack was very informative and patient with my layman’s questions and concerns and provided a confident estimate that was very competitive amongst the seven estimates I secured. Dre and the installation crew were on time, and very methodical through the installation process. Dre was very responsive to my questions and requests. The installation crew worked very diligently with great attention to detail. The cleanup was thorough with magnets to get all of the stray nails. The final walk around was a foregone conclusion with no issues and a beautiful new roof that I feel very confident will last for decades.

• 5 out of 5charles dusseau4 months ago

  The guys at Pisgah were great. They went to bat for us with the insurance company and got a lot more money for the roof replacement than what i expected. They were timely in every way. They showed up when promised and finished quicker than i expected given than the roof on our vintage 1914 building is a difficult one to work on. They took care to protect everything around the building and cleaned up after they finished the roof. I would use them again

• 5 out of 5rich davis4 months ago

  The quality of work and attention to detail was beyond expectations! The communication from Dre as to how the job would proceed was professional and handled well. I would recommend Pisgah Roofing to anyone in the market for a new roof.

• 5 out of 5Brian Sargent4 months ago

  Awesome crew

  Reply from the business

  Brian, we really appreciate the kind words! “Awesome crew” is exactly what we strive for on every project here at Pisgah Roofing & Restoration in the Tri-Cities. Our team takes pride in delivering high-quality roofing work, strong communication, and a clean job site from start to finish. If you ever need anything in the future—whether it’s roof repairs, storm damage inspections, or a full roof replacement—we’ve got you covered. Thanks again for trusting us with your home! Pisgah Roofing Family

• 5 out of 5Kirsten Sargent5 months ago

  I believe his name is Owen, I'm bad with names. But he thoroughly explained the process, answered all questions i had. He seems knowledgeable.

• 5 out of 5MeEdited 5 months ago

  Thank you to Owen, Dre and his crew and all the staff at Pisgah Roofing. Roof replacement work and clean up was done well and quickly. Dre is an outstanding project manager. He ran a smooth job and excellent crew while juggling multiple priorities. . Dre made sure the work was done right even if he it meant he had to do it himself. Very good experience. Owen measured and took pictures of everything and explained everything he found thoroughly. He was polite and professional.

  Reply from the business

  Thank you for the 5-star review and for sharing your experience with our company rep. We’re glad to hear he was polite, professional, and took the time to complete a thorough roof inspection, including measuring, photographing, and clearly explaining everything he found. At Pisgah Roofing and Restoration – Tri-Cities, TN, we provide detailed roof inspections for homeowners in Bristol, TN and throughout the Tri-Cities and East Tennessee area. Our inspection process is designed to give homeowners a complete understanding of their roof’s condition, backed by photos and clear communication—so there are no surprises and no pressure. We appreciate you choosing a local Tri-Cities roofing company committed to honesty and professionalism. If you ever need roof repairs, storm damage inspections, or roof replacement services in East Tennessee, our team is always here to help protect your home. Pisgah Roofing Family

• 5 out of 5richard gray5 months ago

  The rep (Owen) was prompt for the appointment, assessed the job and went over all the steps in replacing a roof. After showing the steps involved, he went line by line with the estimate and gave me a quote. The entire process was quick, professional and he answered questions I had. Definitely left a good impression.

• 5 out of 5Michael Ford5 months ago

  Excellent service and very good customer service

After heavy rain, roof damage is not always obvious from the ground. Missing shingles, lifted flashing, clogged gutters, or small leaks can go unnoticed until they cause interior water damage. A professional roof inspection can help homeowners catch issues early. Pisgah Roofing & Restoration inspects residential roofing systems across Asheville/Western NC and the Tri-Cities TN area to check for storm damage, leaks, aging materials, and repair needs. If your home has recently been through heavy rain or high winds, now is a smart time to have your roof checked. Contact Pisgah Roofing & Restoration to schedule a roof inspection and protect your home.3 days agoCall now

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