Lyon Metal Roofing

All 8 of the one and two-star reviews we hold for Lyon Metal Roofing, most recent first.

• 1 out of 5Anthony Mcvay5 months ago

  I have done business here for a few decades, never had any issues BUT in the last year or two I cant get responses from email or text inquiries????

  Reply from the business

  Thank you for bringing this to our attention. I’m sorry to hear you’ve had trouble getting responses to your recent email and text inquiries — that’s definitely not the experience we want anyone to have, especially long-time customers. Would you mind confirming which email address or phone number you’ve been using to reach us? That will help us look into what may be happening. You’re also welcome to email the details directly to marketing@lyonroofing.com , and I’ll personally make sure the right team member reaches out to you promptly. We truly appreciate your business and the opportunity to make this right.

• 2 out of 5Home Renovation Services2 years ago

  Called yesterday to get a quote on some metal roofing. The call was a nightmare had to go over the estimate 4 consecutive times to get it right. The quote changed four different times by the time it was all said and done. Then got a call back the next day saying that the metal wasn’t going to be ready by the time they told me it would be. I called them back to see if they had a time frame of when it would be ready to pick up but they couldn’t tell me anything.

  Reply from the business

  Good afternoon, I apologize for this experience. If you would send me an email with your information or invoice, I will look into this. marketing@lyonroofing.com

• 2 out of 5LEONARD WILLIAMS2 years ago

  Service after the sale wasn't all that great.

  Reply from the business

  We're sorry to hear about this, but appreciate the honest review! We hope to hear from you again, so that we can show how we truly conduct business.

• 1 out of 5Jennings O'Dell4 years ago

  If you want to get ripped off or have a scam on your insurance company this is your place ..they told myother they couldn't get outro fix the mettle roof and compression of the roof trusses for two weeks they also are in cohoots with …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Agnes KleineickEdited 4 years ago

  Lyons Roofing installed a shingle roof for me last year. I’m not sure they even normally do shingle roofs. The roof poored water when raining. Mr. Lyons came to our home two different times to try to correct problem and assured us if any more issues just call and he would be sure to forward a contract to us for warranty. More leaks and Mr. Lyons response is basically you don’t have a contract so too bad. We filed a complaint with BBB and the company will not respond. This owner is shady, lying and not a trustworthy person. We paid over 16,000.00 for a roof that leaks and has no warranty thanks to the owner in Piney Flats, TN

• 1 out of 5Edward E. Anderson4 years ago

  I went with my brother-in-law to pick up some roofing. When he got it home he discovered they had cut the panels 30 inches too short. He had to make a second trip (50 miles round trip) and they offered no apologies or rebates for their mistake.

  Reply from the business

  We are very sorry you had trouble. We do our best to help customers get what they asked for. Sometimes with so many colors and sizes miscommunication can occur from customer to vendor.

• 1 out of 5Monica Hipple6 years ago

  THIS COMPANY IS REDICULOUS. THIS WAS THE FIRST TIME & THE LAST TIME MY COMPANY WILL EVER DO BUSINESS WITH THIS COMPANY AGAIN. WE GOT THEIR # FROM SOMEONE ELSE. I CALLED TO ORDER METAL ROOFING. I ASKED FOR A COLOR WITH BROWN IN IT & THE SALES LADY , SARA SUGGESTED A COLOR FROM WHAT SHE EXPLAINED WAS THEIR BROWN COLOR. I TOOK HER WORD. WHEN I PICKED IT UP IT WAS NOWHERE NEAR BROWN. HOWEVER I WAS NOT ABLE TO EXCHANGE RETURN NOR GET MY MONEY BACK. I TALKED TO KIM THE OWNER/MANAGER & GOT A BIG RUN AROUND. MY HUSBAND GOT HUNG UP ON & WHEN I CALLED I KEPT BEING TOLD SHE WAS NOT IN. THIS IS VERY UNPROFESSIONAL & BAD BUSINESS. WE WERE TOLD THERE WAS A COLOR CHART ONLINE AFTER WE HAD ORDERED PD & TRIED TO RETURN. HAD SARA ASKED US TO LOOK AT A COLOR CHART B4 WE HAD ORDERED INSTEAD OF PICKING THE COLOR WE WOULD NOT OF HAD ANY ISSUES. INSTEAD WE GOT THE BLAME GAME FROM KIM. NOW FROM MY EXPERIENCE AS A 30YR OWNER OF HAIR SALON & AN OWNER OF A CONTRACTING BUSINESS, U SHOULD TRY TO MAKE THE CUSTOMER HAPPY, BUT TO PUT THEM DOWN OR POINT FINGERS IS NEVER THE WAY TO SOLVE AN ISSUE. WE ARE VERY UPSET OVER THIS SITUATION & WE ARE SEEKING A LAWYER. THIS IS NO WAY TO CONDUCT BUSINESS. NOW HAD WE HONESTLY MADE THE MISTAKE WE WOULD HAVE EXCEPTED THE MISTAKE HOWEVER IT WAS AN HONEST MISTAKE ON THEIR PART. THERE WAS NO REASON WHY THEY COULD NOT HAVE HONORED AN EXCHANGE FOR THE CORRECT COLOR. WE HAVE NEVER DEALT WITH A UNPROFESSIONAL COMPANY LIKE SO BEFORE. HOWEVER LESSON LEARNED!!!! MONICA HIPPLE Kim As an owner/ manager of a company u should not lie. First my family talked very nice to u until u started defending your daughter in law or son's girlfriend whom took the order. My son was not informed about a color chart. And if your daughter in law / son's girlfriend was not high while at work we would not be going through this problem. From my understanding this is not the first, second nor third time she has messed up orders. It's fine I will have a conversation with Brad when I get over

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Unfortunately in the course of a business day , there are instances that must be evaluated and judgment made. My decision was based on my staff’s training concerning custom orders. We are very cautious with these orders because they are made for specific projects and cannot be resold. The customer was advised to drop by our shop or look online for color choices. He stated he did not have time for that and to make the order in burnished slate. When he came for pick up , he did not like the color. Considering the circumstances, i did not feel that they should be refunded. We can assist in many areas , but color is the customers preference. I normally am very easy going , and try to accommodate people. There were many people in the office , customers and staff , that were witnesses to me being yelled at for over 10 mins. I explained that i was happy to talk with him, but if he continued to scream at me that i would hang up. And he did. And so did i. When his wife began to call , i was still very upset and did not want to start all over. I still stand by my decision. If a person is unsure of the color they need , there are many avenues to review the 23 colors we offer In response to the second part . It would not matter which staff member took his order. The rules are the same for custom trim. I am not going to get into personal slander involving any of my employees , whether it be family or not. And i won’t get in to personal slander involving you either. This was your first order with us , so i don’t understand how you can have any previous knowledge whatsoever about the staff in the office. You were not present , and therefore your opinion is heresay

• 1 out of 5Jared Waesche7 years ago

  Everything went well until I had an order conflict. The people who work in the office treated me like I was the problem. They were very unprofessional and they actually blamed the problem on me to my face when they were the ones who got my …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Dear JW WA, just give me a call and I will resolve your problem right away. Always a lot of opportunity for confusion when dealing with 24 colors and thousands of measurements. Bret Lyon - Owner, Lyon Metal Roofing 423-383-3297

• friendly staff29
• metal roofing8
• nice people6
• screws5
• new roof3
• metal cutting2
• tin roof jobs2
• order readiness2
• quality product2
• delays2

14 more of the 92 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Shane Bare3 weeks ago

  Easy to work with and timely on their orders. Easy puck up as well.

  Reply from the business

  We appreciate your business and are glad to hear everything from ordering to pickup was quick and easy. We look forward to helping you with your next project!

• 5 out of 5Jeff Swayzea month ago

  Rob worked great with me on an exchange. He went out of his way to ensure my satisfaction. Highly recommend!!

  Reply from the business

  That is amazing to hear, Jeff! Rob is great and we are glad we could get you taken care of!

• 4 out of 5ricky dishnera month ago

  Great products just had to go in the office 3 times cause kept getting wrong invoices for different orders that we purchased just if order more than one order make sure get the right invoice before they load or might have to unload thank god I caught it before loading!!!other than that great products!!!

  Reply from the business

  Thank you for the kind words and for taking the time to leave a review. We really appreciate your patience, and we’re sorry for the mix-up with the invoices. We know your time is valuable, and we understand how frustrating that must have been. We’re glad you caught it before everything was loaded, and we’ll use your feedback to help us improve our process. Thanks again for your business, and we hope to make your next visit a much smoother experience!

• 5 out of 5Anita RemmeEdited 2 months ago

  We couldn’t be happier with our experience with Lyon Metal Roofing. We have used them for roofing on three different buildings now, and their consistency is unmatched. …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Joshua Cole3 months ago

  I had a roof to install metal on top of a mountain and Ray / Sue got together and made it happen. Big shout out to Anthony the driver , getting it up safely!

  Reply from the business

  Thank you so much for the great review! We’re glad Ray and Sue were able to help make the project happen. Especially with a mountaintop delivery! Huge thanks to Anthony as well for getting everything up there safely and smoothly. We truly appreciate your business and the shout out to our team!

• 5 out of 5Doug Beatty3 months ago

  Great customer service.

  Reply from the business

  We appreciate you, Doug! Come back to see us for the next project. Thanks for the 5 stars.

• 5 out of 5Chris Fennell5 months ago

  The material took a very long time to arrive. However, the company worked with me very well and helped with the price. Good people to deal with.

  Reply from the business

  We sincerely apologize for the delivery issue and appreciate you working with us to get your materials to you. Thank you for taking the time to leave a review as we truly value your business and hope to serve you again in the future.

• 4 out of 5tess reeda year ago

  The only reason this is not five stars is because of Porschea’s inability to communicate. While there have been several understandable delays due to weather I would sooner have clearer communication from a brick wall, and might actually get …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for taking the time to share your feedback. We sincerely apologize for the miscommunication you experienced during the process. We understand how frustrating it can be, especially when timely and clear communication is expected, and we deeply regret falling short in that area. While there have been unavoidable delays due to weather, that should never have affected the level of communication you received. We acknowledge the inconvenience caused, and we are working on improving our processes to ensure that future interactions are much smoother. We also want to express our gratitude for your kind words about Robert Foxx and the team. We're glad they could assist with moving the materials and that their efforts made a positive difference. Again, we apologize for any frustration this situation caused, and we genuinely appreciate your understanding. If there's anything further we can do for you, please don't hesitate to reach out. Thank you for your feedback and for giving us the opportunity to make things right.

• 5 out of 5Brandon R. Barnetta year ago

  Great friendly woman at the Office desk in the back, The woman offered a free T-Shirt and Bible, for a honest and helpful review.

• 5 out of 5Myranda Bronnerta year ago

  I would give way more stars if I could! I am connected to a church & homeless shelter who was so incredibly blessed by your gracious & very generous donation! Thank you for your generosity & support in efforts to restore homes, churches, …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We love our community and this is amazing to read! Thank you so much.

• 5 out of 5victor Hoffmana year ago

  It started out not so Good but they fixed it up very happy

  Reply from the business

  Thanks for the review! Sorry things didn’t start off great, but we’re really glad we could turn it around. Happy to hear you’re satisfied in the end—let us know if you ever need anything else!

• 5 out of 5TOMMIE DAVISa year ago

  Friendly helpful staff. Quick turnaround with my order.

  Reply from the business

  We love to hear it! Thank you, Tommie!

• 5 out of 5Coty VanHoya year ago

  I picked up was clean and unscathed. Cant complain.

  Reply from the business

  So great to hear! Come back by to see us for the next job or project.

• 4 out of 5Tammy Trivett2 years ago

  They gave me what I asked for and in a timely manner. Very friendly associates. My one and only issue was, I wish I had known beforehand that I had to pickup at the Industrial Dr location. This was not my first time order with Lyons, I am a repeat customer. Just my first time ordering from the new location.

  Reply from the business

  Thanks so much for the review, Tammy! Is there anything our team could have done differently to earn 5-stars?

A great metal roof takes more than quality panels. That’s why we offer the accessories and installation essentials you need to help complete the job. Get the roof and the accessories that bring it all together, all in one place. LyonMetalRoofing.com6 days ago

• States a founding year

  “…Privacy Policy Δ Serving customers since 1985, Lyon Metal Roofing and Home supply…”

• Financing available

  “…Lyon Metal Roofing and Home Supply FINANCING AVAILABLE CONTACT US TENNESSEE NORTH CAROLINA…”

• Family owned

  “…; Manufacturers 40+ Years of Experience Family Owned & Operated WHAT WE DO We can help…”