Taylor Metal Products

All 5 of the one and two-star reviews we hold for Taylor Metal Products, most recent first.

• 1 out of 5Simon Irelanda year ago

  Two years ago, while building our house, we ordered a fair sized metal roof, standing seam. The process was handled by a 3rd party sales vendor (pacific supply in Santa …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Daniel R5a year ago

  AVOID TAYLOR METALS AT ALL COSTS – UNPROFESSIONAL, UNRESPONSIVE, AND INCOMPETENT I am writing this review out of deep frustration after enduring over three months of failed attempts to conduct what should have been a straightforward business transaction with Taylor Metals. My efforts were not on behalf of a new or prospective customer, but rather on behalf of an existing client of Taylor Metals—one who was seeking a large order of samples to present to their clients for use in future construction projects. These samples were essential to securing continued and significant business with Taylor Metals. You would assume such an opportunity would warrant even basic attention and professionalism. Unfortunately, you would be wrong. Despite the fact that I clearly communicated the nature and scale of the order—and offered to pay for the samples—my requests were systematically ignored. I placed this order not once, not twice, but four separate times, across multiple communication channels, and still received nothing. This was not a request for complimentary items or a favor. This was a formal order on behalf of a paying customer, representing future revenue, and it was handled with total negligence. Over the course of these three exhausting months, I called over 15 times, left at least four detailed voicemail messages, and submitted their online order/request forms multiple times. Not once—not a single time—did anyone from Taylor Metals initiate a return call, email, or follow-up of any kind. The level of dysfunction spans both their Salem, Oregon, Auburn Washington, Riverside California, Spokane Washington and Sacramento, California locations. I spoke directly with multiple employees, including Manager Chris C., who initially took the order and then vanished from any further communication. I also left messages with Manager Rachelle, submitted orders to Adam on three separate occasions, and reached out via their website—all without so much as an acknowledgment. Every on

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Rosa Uribe3 years ago

  Called to confirm an order and the receptionist was just sighing and hung up on me. Not helpful at all.

• 1 out of 5Gina Marsh3 years ago

  Made an error on our order and expected us to go by their shipping schedule in order to get it rectified. Horrible customer service!

• 1 out of 5Ashley Root7 years ago

  richard with taylor metal products is the worst kind of salesman there is

  Reply from the business

  This review is for Taylor Metal Roofing & Siding located in Kentucky. Our business operates only on the West Coast. We are not affiliated with this company. Please remove your review from our site. Thank you

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14 more of the 28 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Dwayne Sorensena week ago

  Awesome staff , great service. Everything is packaged to protect the metal. I was very impressed I used them through Withers lumber for my last 2 metal jobs. See photos

• 4 out of 5John Dark8 months ago

  People are very helpful and friendly. Offered me coffee or hot chocolate. Explained where to go and what to do to get loaded.

• 5 out of 5Jonathan Sandersa year ago

  Great company to work with and amazing products they provide!

• 5 out of 5Glenn Bossa year ago

  Having worked with Taylor Metal on multiple projects, I can say they are great to work with. Their panels are high quality as is their communication. If you want a beautiful, long-lasting product with great customer service, this is the place to go!

• 5 out of 5charles aharta year ago

  Friendly people to work with and very noligable about there products and installation procedures would recommend them to everybody for metal roof products

• 5 out of 5Beck Hill2 years ago

  Great aluminum roofing materials for the Oregon Coast (no rust). Matte Black.

• 5 out of 5Alex Melton2 years ago

  Great experience

• 5 out of 5Chris Romans3 years ago

  Taylor Metal Products is my go to for my commercial roofing projects. The whole team is great to work with.

• 5 out of 5Wendy LeeEdited 3 years ago

  The best metal for your buck

• 5 out of 5Jesse MoodyEdited 3 years ago

  👍 …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Luis Vallejo3 years ago

  Excellent customer service 👍 …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Deanna Shuttlesworth4 years ago

  Early, and friendly. They were so easy to deal with. We want to go thru them for our house, garage, and shop.

• 5 out of 5Daniel Magnusson4 years ago

  Great products and customer service.

• 5 out of 5Christopher Dangelo5 years ago

  it will be a great place to get all the materials you need to get the job done

• Warranty offered

  “…Open Form Warranty Registration Form Register your…”

• States years in business

  “…Roofing & Siding Since 1985 For more than 40 years, Taylor Metal has been the trusted…”

• States a founding year

  “…Custom Metal Roofing and Metal Siding Since 1985 Contact Us View Our Work Your browser…”