Pfeifer Roofing, Inc.

8 of the 10 one and two-star reviews we hold, most recent first.

• 1 out of 5Jen Henry Morris4 months ago

  Long story short. I was in tears at the way I was treated by the Lincoln City Team. Use Top Line Roofing instead. My home was sale pending and I needed my gutters fixed from a wind storm. I only had 2 weeks to get this fixed. I called Pfeiffer based on a friend’s recommendation. Received the estimate and called to be get scheduled. The girl told me she couldn’t schedule me until I accepted the estimate online. When I asked her how far out they were scheduling, she said she didn’t know as scheduling was through Salem. I signed the estimate and called the next day. Another girl answered. The girl who does scheduling was in a meeting. Me: Do you know when the meeting is over? Girl: No. Me: Can I schedule a time for her to call me so I’m available also? Girl: No. Me: I have less than 2 weeks to fix my gutters. Will I be able to be scheduled within two weeks? Girl: I don’t know. I hear a click and just got hung up on. At this point, I’m in tears at the disrespect and lack of customer service. Since the scheduling goes through Salem, I called Salem. Crying, I recap the situation and ask to be scheduled. Drama results. I cancel the contract as my mental health can’t take the negativity. An employee at Pfeiffer then shared the details of this situation with a non-Pfeiffer employee (Confidentiality Breach of personal information), the friend who recommended them to me in the first place now tells me I have no integrity. Wow!!! I get treated with disrespect, get accused of not having integrity, and lose a friend all because they wouldn’t tell me when they could schedule the work. Went with Top Line Roofing instead that came out 2 days later, did the work the same day; and at half the cost of Pfeiffer. They are amazing!!!

  Reply from the business

  Hello, Jen. We are genuinely sorry to hear about your experience. It is distressing to know that a situation involving our team left you in tears; this is the complete opposite of the neighborly service we strive to provide on the coast. We clearly missed the mark in our communication. While it is our standard policy to require a signed estimate before moving to the scheduling phase to ensure all details are agreed upon, we understand how frustrating that uncertainty was given your tight deadline. We always do our best to accommodate urgent needs for our clients, though we regret that we couldn't guarantee a timeline that fit your specific window in this instance. We also take your concerns regarding privacy very seriously and will be addressing this internally to ensure our team maintains the professional conduct we expect. While we are disappointed we couldn't resolve this for you, we are glad you were able to get your gutters repaired in time for your sale. We wish you the very best with your move.

• 1 out of 5Ellicia N6 months ago

  Awful communication from start to finish. I asked for an estimate and it took the company weeks to respond. When we finally had a scheduled appointment, the representative didn’t show up—then arrived the next day with zero notice. He barely acknowledged me and acted like speaking to me was an inconvenience. The estimate he provided was overly broad and essentially gave the company permission to do additional work without approval while removing themselves from liability for damages. It also failed to address any of my questions about the unique aspects of my roof. The whole interaction left me feeling dismissed, and I couldn’t shake the impression that he wasn’t thrilled about dealing with a woman. I won’t be moving forward with this company.

  Reply from the business

  Ellicia, I’m very sorry to read about your experience. This is not the level of communication, professionalism, or respect we expect from anyone representing our company. You should never have had to wait weeks for a response, nor deal with a missed appointment and an unannounced arrival the following day. That’s frustrating and unacceptable. Just as concerning is how you felt during the interaction. Every customer deserves to be treated with courtesy, taken seriously, and made to feel comfortable asking questions. We're truly sorry that wasn’t your experience. Your feedback about the estimate is also important. Our goal is always to provide clear, transparent proposals and to fully address site-specific concerns, especially with something as complex and important as a roof. If anything in our estimate gave the impression that work could proceed without your approval or that we avoid responsibility for damages, that signals we need to review how we’re explaining our scope and terms. We also want to be very clear: we do not tolerate dismissive behavior toward any customer, and we take your comments about how you were made to feel seriously. I understand your decision not to move forward, but we would still value the opportunity to learn more and address this internally. We’ve tried to reach out to you to discuss but were unable to connect. If you’re open to it, please contact us directly at 503-393-3185 and ask for Shaun. Thank you for taking the time to share this. Feedback like yours is how we improve.

• 1 out of 5Anna Spoden2 years ago

  Firstly, I should say all the employees we worked with were very kind and attentive, but we are still upset about the service provided. We had contacted them because we have a moisture issue in our attic that we have been trying to remedy for 3 years. We had our house reroofed 3 years ago, and the issue has persisted. We have also had that initial roofing company address the issue multiple times and have had our chimney rebuilt from the roofline up to try to address this. We consulted multiple companies, including Pfeifer, and they were under the impression the issue was due to a bad flashing job. We had the flashing redone multiple times prior to this, and I had informed them of this. Nonetheless, they assured us they could resolve the moisture issue and charged us $1,500 to redo the flashing again. We were skeptical this was the issue, and I had contacted the original Pfeifer estimator when it didn't address the issue. He was very kind and apologetic but said they would charge us for the service even though it was completely unneeded and didn't fix anything. I wish they had told us from the start that they were unsure if this would resolve the issue. Instead, they led us to believe they were certain this was the problem they could address. We are feeling very frustrated that we paid them for this service when they clearly didn't know if it was actually the issue.

  Reply from the business

  We are truly sorry to hear about your experience and the frustration it has caused. We appreciate your kind words about our employees. We will reach out to you and find a solution. Thank you for your patience.

• 1 out of 5Kathleen Fenske3 years ago

  No communication

• 1 out of 5Brian B4 years ago

  Absolutely terrible customer service. They were hired by my insurance company to put cedar shake on my house after a fire. Their crew came out on three different occasions, the first two times it was extremely crooked and there were giant …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Brian. I would really like to know more details about your experience and who you worked with from Pfeifer Roofing. I'm not finding any records of your project. What you're describing is not what Pfeifer Roofing stands for. If we made a mistake, I want make it right if possible. Please contact my office at 503-393-3185. - Trever Pfeifer

• 1 out of 5John Kirkland4 years ago

  This company was supposed to come out and didn’t show so we called. At that point they said we canceled the appointment via a phone call. Well that never happened! Very disappointed with them as that was a cover up for them dropping the ball.

  Reply from the business

  Hi John. I'm very sorry for the experience you had. I would like to discuss what happened. Please give me a call at your convenience. 503-393-3185 ask for Trever

• 1 out of 5Kevin D5 years ago

  I first contacted Pfeifer on Jan 12th after discovering a leaky skylight. I was able to get an estimator out here on Jan 22nd (a Friday) and was promised that the estimate would be provided by EOD Monday. I had to call on Tuesday morning …

  Google cut this review short. The full text is on their Google profile.

• 2 out of 5Zia6 years ago

  Do your research! I had 4 quotes from 4 reputable companies for a new roof. 3 of them were within a few thousand (between $22k and $25k). Pfeifer quoted me $40k (yes.. exact same product / warranty / demo / etc). I'm happy paying a little extra for quality, but this is absurd. They also claimed "other people won't do the job right", which didn't leave a nice taste in my mouth, due to the arrogance and implication that all other roofers are bad. Seriously?

  Reply from the business

  Hi Zia. We have no record of providing you with an estimate for your roofing project. I would really like to know more details about your experience. Please contact my office at 503-393-3185. - Trever Pfeifer

• gutters89
• roof replacement83
• friendly crew76
• inspections26
• moss removal20
• courteous staff19
• skylight replacement18
• daily cleanup9
• flashing repair3
• skylight cleaning2

14 more of the 487 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Debbie J2 days ago

  They did a great job on my roof, it looks good. Now we will wait for the rain to make sure it doesn’t leak! The two guys that worked on the roof were really nice. They left no mess behind. I would use Pfeifer Roofing again!

  Reply from the business

  Thank you, Debbie. We're glad we could take care of that leak for you. If you ever need anything in the future, let us know!

• 5 out of 5Brian Kuluris2 days ago

  Roof Maintenance- Estimator came and took measurements and assessed the roof and gutters for any damage, leaks, etc. within a few days of my call. Sent me an email with cost in a couple days at which point I called and scheduled an appointment. We worked out a day and time and they sent out a text the evening before for confirmation and a set time. Their team came on-time and completed the work as quoted. They did a great job and went over everything before they left. Very professional and friendly team. Definitely recommend them for any roofing projects.

  Reply from the business

  Thanks so much for the detailed review, Brian! We appreciate your recommendation and look forward to helping with any future roofing projects!

• 5 out of 5Elaine Kesey2 days ago

  Pfiefer was efficient, reliable and professional throughout my reroof process. They communicated well from the estimate thru completion. Well done!

  Reply from the business

  Thanks, Elaine! Clear communication is a top priority for us from start to finish, so we're glad you felt well-supported throughout the entire process. Enjoy your new roof!

• 5 out of 5e higgs3 days ago

  Very happy with the work done. Thorough and complete. Was not the least expensive bid however the work exceeded expectations and the crew went above and beyond to insure all our concerns and issues were addressed. If needed in future I would definitely go with Pfeifer Roofing again.

  Reply from the business

  Thank you for the fantastic 5-star review! We're glad to hear that our crew exceeded your expectations. Thank you for choosing us, and we’re always here if you ever need us in the future!"

• 5 out of 5Chris Rupp3 days ago

  Very organized, on time, gave us great information and did a superb job!

  Reply from the business

  Chris, thank you so much for the 5-star review! We truly appreciate your business!

• 5 out of 5Kim Walling3 days ago

  Very professional from the inspection to the quote to the service we received. One week from quote to work being done. Would highly recommend!

  Reply from the business

  Hi Kim, thank you so much for the 5-star review! We’re glad to hear that you had a great experience with our team and that we could get your service taken care of so quickly. We truly appreciate the recommendation!

• 5 out of 5Jill McReynolds4 days ago

  Once again with superior customer service. Had my house sold and buyers inspector found a few problems. In order to keep closing date they changed their schedule to make repairs. Really enjoy dealing with them. From the estimator to the scheduler all customer contact has been great.

  Reply from the business

  Hi Jill, thank you for the 5-star review! We know how stressful home sales and closing deadlines can be, so we were glad to adjust our schedule and get those roof repairs done in time. Congrats on the sale!

• 5 out of 5Robert Hugie5 days ago

  Very professional and excellent communication. I would recommend for roof replacement.

  Reply from the business

  Thank you so much for the 5-star review, Robert! We truly appreciate your recommendation. Enjoy your new roof!

• 5 out of 5Lee Sparlinga week ago

  Pfeifer crew worked hard in miserably hot and smoky weather to reroof my house and replace a skylight, and they completed the job sooner than expected. I believe the price was reasonable and the work was done to my satisfaction. I heartily recommend them.

  Reply from the business

  Hi Lee, thank you for the 5-star review! We appreciate your kind words. Thank you for trusting us with your home and for the recommendation!

• 5 out of 5Sherri Ra week ago

  We were very pleased with the yearly maintenance performed.

  Reply from the business

  Thanks so much for the 5-star review, Sherri! We're glad to hear you were happy with your annual maintenance service. We look forward to working with you again next year!

• 5 out of 5BTKa week ago

  Pfeifer Roofing did an awesome job replacing the roof on my home. The combination of product quality, workmanship, value and responsiveness to questions was very appreciated!

  Reply from the business

  Thank you so much for the 5-star review! We're glad you're happy with your new roof and our team's work. Enjoy your new roof!

• 5 out of 5Ashley Stevensa week ago

  Excellent experience with them and their entire crew! I would highly recommend to anyone.

  Reply from the business

  Thanks so much for the 5-star review, Ashley! We appreciate you sharing of your experience with our team. Recommending us to others means the world to our crew. Enjoy your new roof and gutters!

• 5 out of 5G. Gilchrist2 weeks ago

  They removed a tile roof and put on Owen’s Corning Woodcraft shingles and new gutters. They did an excellent job. They were very prompt and friendly. They took care to not damage the plants I have around the foundation. They cleaned up …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for being a loyal, repeat customer! We truly appreciate your continued trust in us for your third roofing project. Enjoy the new roof!

• 5 out of 5Laura Weber2 weeks ago

  The subcontractor they hired did an excellent top quality A+ Job. The follow up with Pfeifer was very good with inspection at completion. Good experience all the way through this project. A little more expensive than I was expecting. It was done in an expedited time. I’m happy.

  Reply from the business

  Laura, thank you so much for taking the time to share your feedback! We’re glad you had a great experience from start to finish. Thanks again for trusting us with your home!

Recent Roofing Project Location: Independence, Oregon Products: Owens Corning Duration Estate Gray Owens Corning DecoRidge Hip & Ridge All new metal flashings, pipe flashings, OC underlaymentJun 24, 2026Call now

• States a founding year

  “…Proven Roofing Contractor in Oregon since 1978 Skip to content Our offices will be…”

• Free estimates

  “…Get Your Free Estimate The Most Trusted, Full-Service…”

• Mentions the BBB

  “…General Contractors and maintain an A+ rating as a Better Business Bureau…”

• Family owned

  “…Due Until Your Project is Complete Family-owned and operated since 1978, we bring…”

Their site also states: financing available.