Stonecreek Roofing

All 8 of the one and two-star reviews we hold for Stonecreek Roofing, most recent first.

• 1 out of 5J Gowena month ago

  I recognize that insurance claims don't always result in covered repairs, and I understand that not every claim is successful. My one-star rating is not because my insurance claim was unsuccessful.¹ It is because of the lack of communication and follow-through throughout the process. I contacted Stonecreek because they told me they would help me through the insurance claim process and handle the necessary steps. I completed every document they sent me and received confirmation that my paperwork had been submitted. After that, I waited for months with virtually no communication despite reaching out multiple times requesting updates. During that time, my insurance company inspected my roof. Although certain damage was not covered, I was informed that the identified roof issues would need to be repaired before future roof-related claims would be covered. Because I believed Stonecreek was handling my claim, I continued waiting based on their assurances instead of pursuing another contractor. Months later, after I again requested an update, I was told for the first time that an authorization document had supposedly never been signed and that this prevented them from moving forward. This was never mentioned during any of my earlier follow-up emails. I have screenshots showing I completed and submitted the documents I was sent, and I asked the company to identify the specific document they claim was unsigned and provide any records showing I was notified of that issue. As of the date of this review, I still have not received a response to those questions. My biggest disappointment wasn't that the insurance claim was unsuccessful. It was that I was left waiting for months without meaningful communication. If there truly was a missing document preventing my claim from moving forward, I should have been notified immediately—not months later after I repeatedly requested updates. Instead, I was left believing everything was progressing while valuable time passed. Based on

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hey J Gowen, Thank you for your feedback. We do want to clarify a few important facts for anyone reading this review. First, you were not an actual roofing customer of Stone Creek Roofing. We never performed a roof replacement or roof repair at your property, and no contract for roofing work was ever completed. Your review primarily describes your experience with your insurance claim, your insurance adjuster, and the outcome of your claim—not the quality of any roofing services we provided, because we did not perform any. Unfortunately, it appears there is some confusion between the insurance claims process and the role of a roofing contractor. As your own review states, no roofing work was completed, so this is not a reflection of our workmanship or our roofing services. Insurance claim approvals, denials, and coverage decisions are made solely by the insurance carrier, not by Stone Creek Roofing. We strive to communicate clearly throughout every claim we assist with. However, without the required authorizations and documentation, we cannot proceed on a homeowner's behalf or represent them with their insurance company. We regret that there was confusion regarding the status of your file, but it is inaccurate to characterize this as an experience with our roofing services when we were never hired to perform any roofing work. We wish you the best with your roof repairs and appreciate the opportunity to clarify these facts for future customers.

• 1 out of 5B Lou5 months ago

  3 years ago I got my flat roof completely recoated. It's already crumbling in places!! It turns out they didn't property clean the previous surface and just dumped coating on it. It lasted just long enough to be out of labor warranty. You can see dirty previous coating in picture. This is a 100% preparation fail.

  Reply from the business

  We’re sorry to hear this and understand your frustration. Proper preparation is essential, and this is not the standard we aim for. We’d like to review the issue and see how we can help. Please contact our office so we can take a closer look and discuss a solution

• 1 out of 5Zachary Barton10 months ago

  Don't believe the good reviews you see. They literally harass you to leave good reviews when they are done. We have had the worst experiences with this company. Called them a year ago to come out and fix two leaks, one major leak in the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We’re very sorry to hear about your experience and truly apologize for the repeated issues and lack of follow up. What you’ve described is not the standard of workmanship or service we aim to provide. We understand your frustration, especially after multiple repairs and ongoing leaks. This situation should have been handled much more thoroughly and consistently from the start. Please contact our office directly and ask for a manager so we can review your case in full and work toward a proper resolution. We appreciate you bringing this to our attention and the opportunity to make this right.

• 1 out of 5Vinyl Record Dudea year ago

  This was a disaster. They created a very upsetting and unsettling situation for me. I had numerous crews at my building renovation. This was my only bad experience with a crew or company. They demolished stuff they were not supposed to. It …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We’re truly sorry to hear about your experience and the impact this had on your project. What you’ve described is unacceptable and does not reflect the standards we hold our team to. We understand your frustration, especially regarding the damage, lack of communication, repeated issues, and not taking accountability, this should have been handled much more professionally from start to finish. Please contact our office directly and ask to speak with management so we can review everything in detail and work toward a proper resolution. We take this very seriously and appreciate you bringing it to our attention.

• 1 out of 5Cori Fa year ago

  This company has repeatedly knocked on my door, rang my door bell, left several business cards despite MULTIPLE no soliciting and trespassing signs as if my roof is caving in. I can assure you it is absolutely not, it's more than fine. Also …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We’re very sorry for the frustration our visit caused you. At Stonecreek Roofing, we respect homeowners’ privacy and property, and it was never our intention to disregard your posted signs. We’ll immediately review this situation with our team to ensure it does not happen again. Thank you for bringing this to our attention... we’ll take the necessary steps to prevent a repeat. Regards: Stonecreek Roofing Team

• 2 out of 5Jay Li (Jay)Edited 2 years ago

  I called the office to schedule a roof inspection. Josh showed up on time. After he checked my roof, he was explaining to me that my roof doesn't even have underlayment, so it's totally messed up and need to replace the entire roof. However, I have one piece of underlayment under my tiles, so I was confused...He said it's not (incorrect labor work, wrong material), and just throw me a big bill of roof replacement in verbal, NO OFFICAL documents!!! I asked him to share it to my email so that I can review it and follow up with him. After 3 weeks, there is no any feedback. I called back the office front line to explain the situation, and they said will ask Josh to follow up. Unfortunately, I still haven't heard anything....... Updated on 2/13/2024: After the low-score review was posted, Josh was reaching out to me next day morning. He apologized and explained he was too busy on other projects and training new guys...that's why it took about 8 weeks to follow me up. He was patient to go through all steps and details of roof replacement. And, he would like to take it offline. After the call, he sent the contract to me right way. However, I decided not to work with them at this time. Good Luck!

• 1 out of 5nolan2 years ago

  Will not give me a quote for a new roof unless I purchase the place first

• 1 out of 5Sarah Slankard7 years ago

  Poor communication

• roofing crew24
• new roof21
• color selection9
• storm damage repair8
• underlayment replacement6
• flat roof repair6
• quality roof5
• shingle installation4
• quick scheduling4
• estimate review3

14 more of the 376 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Donna Webber15 hours ago

  Lovely people hard working crew and amazing workmanship under the heat of Arizona . Truly recommend them to all people here in Mammoth.

• 5 out of 5Elizabeth Lucia2 days ago

  Good service and great workmanship I will definitely recommend this company to everyone. I loved the company experience with the way they explained and provided all the information and details.

  Reply from the business

  Thank you so much for your kind words and recommendation! We’re glad you had a great experience with our team and appreciated the communication throughout your roof installation. It was a pleasure working with you, and we truly appreciate you choosing us!

• 5 out of 5Carolyn Bensona week ago

  Love the workmanship and the company they really work with me taking care of my property like it was their own house I felt like I was family to them.

  Reply from the business

  Thank you so much, Carolyn! We truly appreciate your kind words and your trust in our team. Treating every property with the same care and respect we would give our own is incredibly important to us. We’re so glad you felt like part of the family throughout the process. Thank you for choosing us and for sharing your experience!

• 5 out of 5Pam Spraya week ago

  Stone creek roofers was fast, done in one day for my single family home, efficient, the cleaned up all the debris, and of course friendly ! I would use them again. Thanks guys !

  Reply from the business

  Thank you so much for the wonderful review! We’re glad our team could complete your roof repair quickly and efficiently while making sure everything was cleaned up afterward. We truly appreciate your trust in Stonecreek Roofing and would be happy to work with you again in the future!

• 5 out of 5thang lea month ago

  i been called many contractors so far Stonecreek roofing is the best

• 5 out of 5David Moralesa month ago

  Great company

  Reply from the business

  We truly appreciate your support. Thanks for the kind words!

• 5 out of 5blanca moralesa month ago

  Great company like it!

  Reply from the business

  Hey Blanca, Thank you for the great review! We truly appreciate your support and are glad you had a positive experience with Stone Creek Roofing. Our team works hard to provide honest service, quality workmanship, and excellent customer care, so it's wonderful to hear your feedback. If you ever need us again, we're always here to help. Thanks for choosing Stone Creek Roofing!

• 5 out of 5Ava Pa month ago

  Did a great job with our roof. Highly recommend. I will tell all friend and family about this guys were amazing

  Reply from the business

  Hey Ava, Thank you for the fantastic review! We're so glad to hear that you're happy with your new roof and the service you received from our team. Your recommendation means a lot to us, and we truly appreciate you sharing your experience with your friends and family. Thank you for trusting Stonecreek Roofing with your home. We're grateful for your support and are always here if you need us in the future!

• 5 out of 5Oswin Delgado-Lopeza month ago

  Amazing company and luis was stunning very helpful and knowledgeable

  Reply from the business

  Thank you so much for your kind review! We're thrilled to hear that you had a positive experience with our team. Providing exceptional service, clear communication, and quality workmanship is always our goal. We truly appreciate your support and trust in Stonecreek Roofing. Thank you for choosing us, and we look forward to serving you again in the future!

• 5 out of 5Melanie Akera month ago

  Love the company did an awesome job, they were very patient and accommodating with me being a vet and a senior citizen. Great service

  Reply from the business

  Thank you so much for your kind words! We're honored to hear that you had such a positive experience with our team. Providing respectful, professional service and treating every customer with care is something we take great pride in. We truly appreciate your support and recommendation, and we're grateful for the opportunity to have served you. Thank you for your service, and we look forward to helping you again whenever you need us!

• 5 out of 5Vickie Phillipsa month ago

  Love working with them and Luis was fantastic, extremely helpful and price very competitive

  Reply from the business

  Thank you for your wonderful review! We're so glad to hear that you enjoyed working with our team. Luis takes great pride in providing helpful, attentive service, and we're thrilled that he made such a positive impression. We also appreciate your feedback on our competitive pricing. Thank you for your support and recommendation—we look forward to serving you again in the future!

• 5 out of 5WILL BAIETTOa month ago

  This company is amazing, I had an older roof and Luis took great care me. They replaced my roof in a couple of day and did an amazing job at a great value. Thank you Luis!

  Reply from the business

  Thank you for the wonderful review! We're thrilled to hear that you had such a positive experience with Luis and our team. Providing exceptional customer service, quality workmanship, and great value is what we strive for on every project. We're glad we could help with your roof replacement and make the process smooth and efficient. We truly appreciate your trust and support, and we'll be sure to share your kind words with Luis. Thank you for choosing us!

• 5 out of 5Sharon Furtney2 months ago

  I recently hired Stonecreek Roofing for a large job, a complete shingle tear-off and replacement, plus a flat roof coating. They were even kind enough to facilitate their contractor for the damaged …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you Sharon for your feedback.

• 5 out of 5sezgin k2 months ago

  It was an effortless process for me, it did take some time to get the new roof but it was not due to Stonecreek Roofing, State Farm was an obstacle at every step. Once the policy was honored and I paid my deductible the new roof was installed in 2 days. I had a great experience every team member I interacted with was on the same page and kept things moving along rapidly. I would not hesitate using Stonecreek Roofing again.

  Reply from the business

  Thank you Sezgin for you lovely feedback. It was pleasure working for you.

## Understanding Roof Insurance Claims Homeowners insurance may provide coverage for certain types of roof damage caused by covered events, such as hail, wind, or severe storms. Coverage depends on the individual policy, the cause and extent of the damage, and the insurance company’s assessment. The roof insurance claim process may include: • Inspecting the roof for signs of storm damage • Documenting damaged areas • Reviewing the homeowner’s insurance policy and applicable coverage • Submitting a claim to the insurance company • Meeting with an insurance adjuster when required • Determining whether repair or replacement is appropriate Roof damage is not always immediately visible, and some issues may become noticeable after a storm has passed. A professional roof inspection can help identify and document potential damage. Final coverage decisions, deductibles, and claim payments are determined by the homeowner’s insurance policy and insurance provider. 5 days agoCall now

• Licensed

  “…Elite Certified 500+ 5-Star Reviews Licensed, Bonded & Insured Free Roof…”

• Insured

  “…+ 5-Star Reviews Licensed, Bonded & Insured Free Roof Inspections 5,000+ Roofs…”

• Bonded

  “…Certified 500+ 5-Star Reviews Licensed, Bonded & Insured Free Roof Inspections…”

• Warranty offered

  “…5,000+ Roofs Completed Workmanship Warranty Get My Free Roof Inspection Call Now…”

• Free estimates

  “…Call Now (602) 324-3400 Get Your Free Quote Fast response • No obligation •…”

• Financing available

  “…Yes, we offer roofing financing options for qualified customers. Don’t delay…”

• 24/7 emergency call-out

  “…Our 24/7 emergency dispatch applies temporary…”

• Mentions the BBB

  “…Full Cleanup on Every Job BBB A+ Rating Since 2017 Customer Testimonials What…”

Their site also states: states a founding year.