Lyons Roofing

8 of the 24 one and two-star reviews we hold, most recent first.

• 1 out of 5Monica McLean2 weeks ago

  Lyons replaced a roof on our rental 1 year ago. Every time it gets windy the tiles fly off. Lyons said it was the tile manufacturer and charged us for fixing the new roof. Guess what it was windy again and the tiles are flying off our roof. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Monica - We are sorry that your experience has been less than stellar, and we would like to investigate this in depth so that we can learn additional details about this situation. We do appreciate your bringing this to our attention. Rest assured, we will look at what we could have done better for you and determine what solutions may be available. Please stay tuned for a call from a member of our management team.

• 1 out of 5V Bushert7 months ago

  I had my back roof replaced by lyons roofing 9.9 years ago. The company has changed hands since then. Two years ago (when it was under the new ownership, ) I asked them to come out because several shingles had come off and the back roof wasn’t looking that good. I had told The person sending the appointment that lyons roofing had put in the back-roof. A person came out he said he was the son of the new owner. He looked it over and said that the whole roof needed to be replaced and that whoever did the back roof did a really bad job of it. That there was missing shingles, shingles, pulling up easily and fiberglass from the shingles showing through. He then handed me a quote for a whole new roof. When I told them they had done the back roof and that it was still under warranty. All he wanted to do was change the estimate for just the back roof. I explained that they had done the back roof and it was still under warranty and I wanted it fixed. He said he would set up a date for that. It took more well over six months of calling, leaving messages, emailing, etc., and they would always say they were going to put it on the schedule and they didn’t come. Finally, when I threatened to contact the registrar of contractors and the Attorney journal’s office they finally came out and replaced a few shingles that were missing. Please note that even though they gave me paperwork to show that they had been out it’s not showing up in their computer now. At least that’s what the person I talk to today said. Yes, the roof is still under warranty, but this work should’ve been done two years ago when they first noticed it. And they can’t come out at all this week to look at the roof. I have had other roofers up on the roof and in the attic and yes, the back roof is much worse than the front roof which was actually 10 to 15 years older than the back roof. With the way, I was treated two years ago regarding the warranty and the fact that I now have damage in my attic and leaking

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Bruce Toler8 months ago

  had them reroof our house 2 years ago and one of their roofers fell through the hole he just made falling into my office ruining a project i have been working on for months, now i have a shingle that blew off {that …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Carson Tucker2 years ago

  Would not recommend. Lyons roofing did a roof re tile on my neighbors yard. After they were done there were dozens and dozens of rusty nails all over my back yard, in my sons trampoline. I have 3 dogs and a 6 year old son that are in the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Carson - Thank you for sharing your thoughts. I have to say that we typically hear that our project sites - and neighboring areas - are well tended to so I'd like the opportunity to investigate this matter further, but have no way to identify the project site without an address. Would you be willing to email the details directly to me along with your contact information so I can communicate my findings with you? My contact information is below. Thanks again, Carson; I will be out of the office.on Monday, 10/30/23 and will discuss this matter on Tuesday, 10/31/23 with our Production Manager. I am sorry for any inconvenience this caused for you and your family. Respectfully, Katherine Warwick Marketing Manager LYONS ROOFING Phone: (602) 276-5515 Email: kwarwick@lyonsroofing.com Website: www.lyonsroofing.com

• 1 out of 5sandra phelps2 years ago

  My 1st red flag was there is no phone # listed for this company. You leave info online for someone to call you. Save all contacts/phone # because communication within this company is very poor. Jeremy came to do an estimate. Less than 1 week later I called him back and he no longer worked there. I had to wait several more weeks before someone else came out to do another estimate and write a contract. I paid my down payment and was then told there was a 3-4 month wait. Most "communication" is done by email. I met Eddie, my PM 5 days before my roof start. We discussed NO PAINTING OF THE WIND TURBINES, WHICH WAS ALSO WRITTEN IN THE CONTRACT. 2 days later I had to sign a new contract because in the 3-4 month wait they weren't able to provide the roofing tiles in my contract and switched me to a different brand, which I was not happy about. After waiting 3-1/2 months I needed my roof done; I didn't want any more delays. 3 days later my roof starts and a different PM shows up. Again went over the NO PAINTING THE WIND TURBINES. When the roof was done THEY PAINTED THE TURBINES! From day 1 told everyone that my son had referred me (he had his roof done with Eddie a few months earlier and was very satisfied). He had gotten a cash discount and when I questioned why I couldn't also get one, well, we were getting the runaround. When the roof was done I filled out the $100 referral card and gave it to the PM. It's been 4 months since I paid my bill, with cash, and I've been fighting with Katherine, the marketing manager (and the same person who comments on these reviews) ever since to honor that $100 referral fee. She never answers the phone, you have to leave a voice mail, and all I have gotten from her is apologies and excuses this hasn't been taken care of, she'll take care of it, and she refuses to do anything, even return my calls. THERE IS ABSOLUTELY NO COMMUNICATION IN THIS COMPANY. As a customer we all deserve better than this company provides. From my own personal

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Sandra - Thank you for sharing your thoughts - we consider all forms of feedback valuable and there are a few lessons we can take from your comments. Regarding your comment that there is no phone number listed, I would have to ask where you were looking to find our number. We do have our office phone numbers in quite a few areas online and in print, but if you were looking via a particular source in which we have yet to publish our numbers, it would be helpful to know what that source is so we may consider it. I will have to do a deeper dive into the production details to determine where the communication went south regarding your turbines and will be checking on this with our Production Team . I am absolutely with you regarding the referral fee, although I don't at all feel like we were fighting! I am your advocate and I totally felt your frustration each and every time we spoke on the phone; and, while my notes reflect that I have returned your calls due to every conversation being documented, there is one phone message that I did have to forward when I was recently travelling. My apologies if there was a lack of follow-up at that point. As we had discussed along the way, our practice is to send the referral checks out within the quarter after the project was fully completed. It was my understanding that this check had been mailed out and I've escalated this and requested confirmation to determine if the check was deposited/cashed by someone other than the referring party - stay tuned for an update. Respectfully, Katherine

• 1 out of 5Wilbur Kimble2 years ago

  My mother hired Lyons in 2018 to replace a failing flat roof with foam. During the review, our PM recommended a complete tear off and it was included as part of the contract she signed. In 2023, I had the roof inspected prior to selling the home after my mother passed away. The roofer indicated that the roof was in poor shape and that the old (modified bitumen) roof could be seen indicating that Lyons had not torn off the original roof per our contract. I immediately contacted them and scheduled a service. * During the service call, Lyons agreed that the tear off was not completed. Instead of immediately scheduling the job to honor the original contract, they started arguing about why I had an independent evaluation (given the breach of contract, that should have been obvious) and the condition of the roof. They also argued and made excuses for not honoring the terms of the original contract. * I received a call from the service manager who also argued and made excuses. He finally agreed to escalate and I was contacted by a PM to write up a new proposal. He agreed to complete the work asap. * I waited about 8 weeks for a final proposal due to errors, despite sending the correct information via text early in the process. I could only leave messages at the call center and was forced to email the owners due to the misleading emails, excuses and overall lack of follow up/communication. * Scheduling took several more weeks of follow up. Initially they proposed I wait another 3 months for the job to be completed. I was forced to escalate, again, letting them know that the delay would financially impact the estate and that the work needed to be completed by end of February. The work was finally scheduled with a reasonable date. * During the install, I had to escalate as the team had started to install the foam over the existing roof, AGAIN. * The area being replaced was exposed (carport and soffit) but I was never given a choice of OSB or Plywood. As it turns out, OSB pee

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Tony Farag3 years ago

  I would not recommend this company for the reason they are completely unprofessional. I signed up for roof repair back in early November and was told the work would be done in 3-4 weeks. They did not even call within 3-4 weeks to schedule …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Denise Wedepohl3 years ago

  The office staff was helpful and I feel my work would never have been competed if it were not for them. The field, bidding & work on this job and a 2nd I was going to have them do was painfully slow, a lot of work on my part trying to get …

  Google cut this review short. The full text is on their Google profile.

• estimate37
• warranty25
• foam application21
• flat roof replacement17
• daily cleanup15
• tile repair14
• underlayment replacement13
• tile matching3
• shingle roof replacement2
• swamp cooler removal2

14 more of the 401 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Ron Heckenberg18 hours ago

  Johnathon Lehman did a great job explaining re roof project detailing everything that was covered in the estimate. Also defined each question we had including keeping the house dry should a monsoon arrive. Pleasant people to deal with and YES we are a repeat customer. Why? Because they are straight up about all they say they will do. Then do it!

• 5 out of 5Robert Stoor19 hours ago

  I am very impressed with the professionalism the Lyons team gave me. Johnny and his team did an excellent job installing the shingles on my roof. It took them only two days to complete. they worked long hours, on the second day starting at 6am, and finishing at almost 6pm. They got the job done, and did not take any shortcuts (including the cleanup). I strongly recommend Lyons Roofing to anyone needing roof repair or replacement.

• 5 out of 5Cathy Bridgesa week ago

  Arrived early, extremely knowledgeable. Explained in detail; issues and explained repairs before quoting cost. Will definitely call them again

  Reply from the business

  Cathy, when storm damage is involved, clear answers matter just as much as the repair itself. We’re glad our team arrived early, carefully explained what they found, and walked you through the recommended repairs before discussing cost. Thank you for trusting Lyons Roofing—we’ll be ready whenever you need us again.

• 5 out of 5jacy deala week ago

  Lyons roofing was professional, courteous, and thorough from the first meeting to the completed roof! They explained everything in ways we understood and backed it up with pictures so that we could make the best decision for us. As a woman …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Jacy - Thank you for taking the time to write a review about Lyons Roofing - we appreciate your very kind words and your 5 Stars. You've made some excellent points, and we especially appreciate your mentioning that you felt safe with our crew on site. Safety is always our top priority - for your home, for our crews....and especially for you and your family. We know that there are many roofing contractors in the Valley ~ we are honored that you've partnered with Lyons Roofing for your project! Please share your experience with your family, friends, and neighbors, and thank you for joining our Lyons Roofing Family of Customers!

• 5 out of 5Kathy Joaquim2 weeks ago

  Matt came out to take care of our roof issue. He was on time, super nice and did a great job.

  Reply from the business

  Hey Kathy - Thank you for posting your review, Kathy! And....how nice of you to mention Matt! You are spot on - he's punctual, very nice and our customers always remark that he does a great job! Thank you for sharing your thoughts about his work and for awarding both Matt and Lyons Roofing 5 Stars! It is greatly appreciated!

• 5 out of 5Melissa Petersen3 weeks ago

  From the very beginning, our experience with Lyons Roofing was outstanding. The project manager who came out to provide our estimate was knowledgeable, clear, and incredibly helpful. He took the time to explain the different roofing materials, carefully addressed our concerns about water runoff, and presented three options so we could choose the solution that best fit our needs. Whenever we had questions, he was quick to respond. When we had a specific warranty question, Heather in the office promptly followed up with the information we needed, which we really appreciated. Steve was also very helpful as we finalized the details of our project. Once the work began, our project manager, Johnny, truly went above and beyond. He communicated with us every step of the way, kept us informed about the timeline and next steps, and made sure the roofing crew was fully informed about the specifics of our project. His professionalism, attention to detail, and commitment to customer satisfaction gave us complete confidence throughout the entire process. The roofing specialists (the crew members that came to do the work each day) were exceptional. They arrived on time, worked incredibly hard, and were consistently courteous and respectful of our property. They paid attention to our preferences, such as where to park their trailer, carefully protected our air conditioning units and landscaping, and thoroughly cleaned up at the end of each day. It was obvious they took pride in their workmanship. Not long after the project was completed, we experienced a couple of major storms. Instead of worrying, we felt completely confident knowing our new roof had been installed by such a skilled and conscientious team. We couldn't be happier with our experience and are extremely satisfied with both the process and the final result. Lyons Roofing exceeded our expectations in every way, and we would recommend them without hesitation to anyone looking for a company that values quality workman

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Melissa, thank you for taking the time to share such a thoughtful and detailed review. It means a great deal to our entire Lyons Roofing team. We are so glad you felt informed, supported, and confident from the initial estimate through the completion of your new roof. Heather, Steve, Johnny, and the roofing crew will all be recognized for the communication, professionalism, attention to detail, and care they provided throughout your project. Protecting your home, landscaping, air conditioning units, and property while delivering quality workmanship is exactly the standard we strive for. Hearing that you felt confident in your new roof during the recent storms is especially rewarding. Thank you for trusting Lyons Roofing with your home and for recommending our team. We truly appreciate your business and are proud to have exceeded your expectations.

• 5 out of 5Judith Thompson-LeMire4 weeks ago

  Very Thankful to have Lyons Roofing - they are EXCELLENT. They are Dependable, On Time, they "Care" about my roof - my concerns & worries about my roof ( that I obviously can't see) The Guys are Nice - they make sure All Issues Are Addressed I WOULD HIGHLY RECOMMEND LYONS ROOFING ☆

  Reply from the business

  Judith, thank you so much for your thoughtful review and recommendation! We understand how stressful it can be when you have concerns about a part of your home that you cannot easily see for yourself. Our team takes that responsibility seriously, and we are glad we could provide dependable service, clear communication, and the peace of mind that every issue was properly addressed. Thank you for trusting Lyons Roofing with your home!

• 5 out of 5Linda Ja month ago

  I contacted Lyons Roofing for an estimate on a repair or full re-roofing. I wanted to know what my reasonable choices were. Both estimates were very fair. Justin H did the estimate and answered ALL of my questions and explained everything very well. He is personable, professional, patient and kind. Justin is easy to communicate with and always got right back to me when I came up with even more questions. He did not try to push me towards either direction but was totally honest and aboveboard. I was very impressed with Justin and Lyons Roofing is fortunate to have him as an employee! Thank you Justin.

  Reply from the business

  Hi Linda - Thank you for your very kind and informative review! We Love a 5-Star Report Card! It's especially gratifying that Justin provided the high level of service that you deserve. It's awful to feel pushed towards a decision by a salesperson and we will never tolerate that from our sales team. The job of each of our employees is to provide you with the right information to make a good, informed decision. We always hope that we are selected to partner with you on your project, but if not, it's still a good day's work knowing that we acted ethically and compassionately, so that you can make your choice when the time is right. On behalf of Justin and the Lyons Roofing Team, thank you for inviting us to chime in on your project. Please reach out with any additional questions you might have!

• 5 out of 5ABFa month ago

  We had Andrew and Eleazar fix some broken tiles. They were very personable, listened to our concerns and did a great job!

  Reply from the business

  Why, thank you, Anne! How nice of you to mention Andrew and Eleazar - they are the Dynamic Duo at Lyons Roofing! We are so glad that your experience was positive....and to your point, that starts with listening to your concerns. Every homeowner's experience is different, and our teams and crews are adept at ensuring your concerns have been heard so that any work needed is the correct remedy. We appreciate your 5 stars, and more importantly, we appreciate you!

• 5 out of 5Mesa Arizonaa month ago

  Very professional in all aspects. They cleaned up the area around the house and ran a magnet for any nails. They did this every day at the end of their work. Eddie was the manager that checked all the work to make sure it was correct. He took pictures of the roof and discussed with me all the work. I had Lyons Roofing replace my roof over 20 years before and they did a great job so I was confident they would do a great job again, and I was not disappointed.

  Reply from the business

  Hello Mr/Ms. Mesa Arizona! Thank you for giving Lyons Roofing such a beautiful review! Our favorite part? That you're a repeat customer and part of our Lyons Roofing Family! When we say "Customers for Life", we mean that we strive to treat you so well that you feel we are part of your family.....and your preferred roofing partner. We appreciate your mentioning our Project Manager, Eddie - he is an absolute Super Star! So glad you had the chance to work with him and his team. As you know. ~ We will be here for you whenever you need a roofing contractor. Thanks again for the decades of trust you've placed in Lyons Roofing!

• 5 out of 5Alice Murphya month ago

  Lyons did an excellent job replacing the underlayment and broken tiles on my roof. They also corrected the shoddy workmanship of another roofing company from just 4 1/2 years ago. I am very happy with my new roof.

  Reply from the business

  Hi Alice - Thank you for taking the time to share your Lyons Roofing experience. We appreciate your 5-Star Report Card and we are thrilled that you are happy with your new roof! There are times we do find that we need to get a roof back into great shape, and we are grateful that you've placed your trust in us to do just that! Please reach out to any of us on the Lyons Roofing Team whenever you need help with your roof....and....please refer us to your family, friends, and neighbors. We'd love to send you a referral bonus for every full reroof we install based on your recommendation!

• 5 out of 5Ken Coffman2 months ago

  I have been looking for a roofing partner...someone I can trust to do what is necessary at a fair price. How hard should this be? Lyons roofing--good people.

  Reply from the business

  Great insight, Ken. You are right - it shouldn't be difficult at all to find a roofer in whom you can place your trust. We are grateful that you've found us and we will never take your trust for granted. Please reach out to any member of the Lyons Roofing Team when you need us!

• 5 out of 5Sam SanchezEdited 2 months ago

  Would highly recommend Lyons Roofing for your roofing needs. Everyone we dealt with was very friendly and very informative. Communication was top notch from start to finish! Roof came out amazing and was done extremely quick ! Thank you Steve and team! Bring it on monsoon !!!

  Reply from the business

  Hi Sam - Thank you for your very kind words and for giving Lyons Roofing a 5-Star Report Card! Your home is lovely, and we wish you many healthy and happy years under your new roof! Don't forget to mention to your homeowner's insurance company that you've installed a new roof. There are no guarantees, but since you've just reduced their risk....they may be able to lower your premium. It's definitely worth the ask! And - we are with you - Bring it On, Monsoon! Sam Sanchez and Lyons Roofing are ready for you! Respectfully, Katherine Warwick Business Development Lyons Roofing ~ Serving Arizona since 1993 Phoenix: (602) 276-5515 Tucson: (520) 300-5353 Email: kwarwick@lyonsroofing.com Website: www.lyonsroofing.com

• 5 out of 5DAN BENTON2 months ago

  Just got the estimate today, Johnny was very helpful and completely honest about what was needed. If I decide to go with them I will defiantly post a full review

  Reply from the business

  Hey Dan - Thank you for posting on this initial process with Lyons Roofing as you contemplate your roof project. We appreciate your mentioning Johnny - he is awesome and will be a great resource for you should we be entrusted with your business. Our entire team at Lyons Roofing looks forward to partnering with your project ~ please reach out to any of us with questions as you consider your options!

Commercial roof issues often start where no one is looking. A small area of damage, poor drainage, or worn material can quietly turn into leaks, business disruption, and expensive repairs. Drone inspections help give property owners a clearer view of what is happening overhead before problems move inside. Lyons Roofing provides commercial drone roof inspections for Arizona buildings, helping owners and property managers make informed maintenance decisions with less guesswork and less disruption. Get detailed roof insight, spot potential concerns earlier, and protect your property with smarter inspection technology. 2 days agoLearn more

• Licensed

  “…Roofing Services At Lyons Roofing, our licensed roofing contractors perform repairs…”

• Insured

  “…Residential Roof Repairs - Licensed & Insured Residential Roof Inspections…”

• Bonded

  “…Best Roofers in Arizona Licensed and bonded, our roofing contractors combine the…”

• Warranty offered

  “…Lights Service Area Financing Resources Warranty Transfers Roofing 101 FAQ Awards…”

• States years in business

  “…most reliable roofer, with over 30 years of experience, delivering top-notch…”

• States a founding year

  “…Us Setting the Standard in AZ Roofing Since 1993 602-638-3135 Phoenix | 520-900-1442…”

• Free estimates

  “…038; Conditions Club Members Contact Us FREE INSPECTION The Best Roofing Contractor in…”

• Financing available

  “…GreenSky financing available. Call 602-638-3135 (Phoenix) or…”

• 24/7 emergency call-out

  “…Our emergency crews are available 24 hours a day to deploy tarping and temporary…”

• Mentions the BBB

  “…We were recognized for this by the Better Business Bureau. In Top 5% of Safest Companies We are…”